Skip main navigation

Pulte Homes Reviews in Columbus, OH

What Columbus Homeowners Have to Say About Pulte Homes.

Read all 594 verified reviews from homeowners that built a new home with Pulte Homes in the Columbus area. Columbus homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Pulte Homes

has 3.9 out of 5 stars in Columbus Area

594 Reviews in Columbus Area

Ratings by Category

Overall 3.9

Quality 3.7

Trustworthiness 3.9

Responsiveness 3.7

Pulte Homes in Columbus Area

View Homes

Customer Reviews

Crazy market

  • Vijaibabu G.
  • Verified HomeBuyer
  • May 11, 2022
  • Plain City, OH

Not impressed . Pricy . No big space

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 5

Water backup after living in house for 4 days

  • Charles C.
  • Verified HomeBuyer
  • May 11, 2022
  • Westerville, OH

Not actually very good exoerience.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Poor service

  • Mark L.
  • Verified HomeBuyer
  • May 11, 2022
  • Johnstown, OH

Forth pulte house and the worst when it comes to service

Total Score 4


Quality 3

Trustworthiness 2

Responsiveness 1

Pulte Homes - Pulte company it’s great and quality home building Special Jeffrey

  • Amin A.
  • Verified HomeBuyer
  • May 11, 2022
  • Grove City, OH

Pulte company it’s great and quality home building Special Jeffrey and Molley thanks all pulte members

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Speed of the construction and followed timeliness as promised

  • Chetan D.
  • Verified HomeBuyer
  • May 09, 2022
  • Delaware, OH

Overall experience is good, but could have been better if they would have fixed few things they marked during pre-walking and promised to fix them before closing..

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Both my sales agent (Amy), and builder (Larry) communicated timely and demonstrated a complete understanding of the customer experience.

  • Sean C.
  • Verified HomeBuyer
  • April 21, 2022
  • Powell, OH

After this experience, it is clear that Pulte takes pride in their build. Their team clearly communicated, set the right expectations and delivered on their targets. I'd recommend Pulte to anyone seeking a professional builder, and highly recommend the sales and builder team that I had the pleasure of working with!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Home buying experience vs after purchase experience

  • Adeyinka W.
  • Verified HomeBuyer
  • April 13, 2022
  • Johnstown, OH

I had a great experience through the home buying process, however after closing the experience left much to be desired. None of the walk through items were completed prior to closing. I had to drive through a snowstorm to get to closing as they did not move, only to get to a dirty house with none of the punch list items completed. It has also been a bumpy process getting things done on the punch list and for new pop up items. Most of the people I deal with are great, it's the processes in place that don't seem geared towards the home owner. It's like once you sign on the dotted line the great ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Worst Builder

  • Nisarg G.
  • Verified HomeBuyer
  • April 13, 2022
  • Delaware, OH

Don't go with them, Very Bad experience

Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further.

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

I’m happy

  • Pavel S.
  • Verified HomeBuyer
  • April 13, 2022
  • Grove City, OH

We are so happy to live here, there is a God’s care of us through this !

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - The salesman was very helpful and informative.

  • Howard M.
  • Verified HomeBuyer
  • April 07, 2022
  • Powell, OH

The salesman was very helpful and informative. The home had cement siding standard vs. vinyl. This spoke quality to us. The field manager is knowledgeable, has been accessible and cares.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Blatant disregard for customer happiness and buying experience

  • Gaurav S.
  • Verified HomeBuyer
  • April 06, 2022
  • Delaware, OH

PLEASE STAY CLEAR. Extremely horrible buying experience. They made mistakes in the basement for wet bar plumbing and bathroom rough-in plumbing but refused to accept it. They changed contractors 3 times over the course of the build. Build quality is extremely poor - hear squeaky sounds like the house is from the 80s. Zero professionalism and accountability. Horrible management and really bad workmanship make this an experience I would not wish on my worst enemy. Do not build with Pulte.

Pulte Homes responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Pulte Homes - Overall it was ok.

  • Anonymous
  • Verified HomeBuyer
  • March 20, 2022
  • Plain City, OH

Overall it was ok. I didn't get enough time to shop for mortgage. Pulte rushed to close the house even though they were not ready to close. At the time of closing things were pending.

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 4

Pulte Homes - Slow building process at first.

  • Helen K.
  • Verified HomeBuyer
  • March 15, 2022
  • Delaware, OH

Slow building process at first. The initial construction manager was not giving updates on progress regularly as he was supposed to. Then as the building process pick up, there were some areas that were overlooked (like the kitchen range did not vent outside like it was supposed to until we said something, the outside windows were not completed). Then we felt a sense of being rushed to closing. Our kitchen appliances were not available prior to closing and we had to have temporary appliances that were supposed to be similar in quality and grade to our chosen appliances. This was not the case ...

Total Score 3


Quality 4

Trustworthiness 3

Responsiveness 3

Pulte Homes - Overall I am happy with my home.

  • Anonymous
  • Verified HomeBuyer
  • March 11, 2022
  • Westerville, OH

Overall I am happy with my home. There are some small issues that are being resolved.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

The poor quality of workmanship. I have lived here for 3 weeks and can’t get my mail because they changed my address and is wasn’t registered with the post office. All my packages get sent back undeliverable. We are upset with how much is wrong.

  • Donald P.
  • Verified HomeBuyer
  • March 11, 2022
  • Johnstown, OH

Make sure you look at everything the contractors do because the workmanship is poor. Our house is beautiful but so much needs fixed. Make sure you are getting the things you paid for.

Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com.

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 3

great quality.

  • Anil S.
  • Verified HomeBuyer
  • March 10, 2022
  • Delaware, OH

Great work. Quality home. Little delay due to supply chain issue,

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Communication

  • Anonymous
  • Verified HomeBuyer
  • March 09, 2022
  • Powell, OH

Pulte was, mostly, straight forward with communication in the long process from contract to closing. We were kept well informed during the construction process. And the finish house was, mostly, how it was envisioned on the plans.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Pulte Homes - Not crazy about having to do so much on-line.

  • terry C.
  • Verified HomeBuyer
  • March 09, 2022
  • Galena, OH

Not crazy about having to do so much on-line. I prefer face to face interaction.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - Overall the house is great but if there is an issue Pulte is

  • Mary B.
  • Verified HomeBuyer
  • March 09, 2022
  • Sunbury, OH

Overall the house is great but if there is an issue Pulte is incredibly difficult to deal with and get a timely response. Also, they knew about a leak in our house before we closed and did not correct it, so my trust in them is diminished.

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 1

My experiences with my construction manager

  • Anonymous
  • Verified HomeBuyer
  • March 09, 2022
  • Delaware, OH

My sales consultant was wonderful, which made me go with Pulte. She was knowledgeable, accessible, friendly, and helpful to me in making decisions. Beyond her, the building process was , in my limited experience with building, heartbreaking, frustrating, and full of unwanted surprises.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

They were so easy to work with and always responsive to our questions!

  • Sarah H.
  • Verified HomeBuyer
  • March 09, 2022
  • Powell, OH

We love our Pulte home. The process was great and well worth it for the quality of our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Bad construction material, management and warranty post construction

  • Andre U.
  • Verified HomeBuyer
  • February 08, 2022
  • Delaware, OH

Lack of commitment, material weak and defective. I have unsolved problems from the installation with American Flooring, Whirlpool, concrete splashes all over my porch, drive way that is not paved due to lack of management that resulted in too late in the year so could not be done, cracked and weak material all over my house… warranty department is useless. Very disappointed overall and nobody cares or contacted me to help or listen to me..

Pulte Homes responded:
We apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please email us at customersupport@pultegroup.com so we can help!

Total Score 2


Quality 1

Trustworthiness 2

Responsiveness 1

Pulte Homes - Great experience from start to finish!

  • Kevin B.
  • Verified HomeBuyer
  • February 08, 2022
  • Grove City, OH

Great experience from start to finish! I would highly recommended building with Pulte Homes!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Homes - All in all it’s been a great build experience for me.

  • Letitia W.
  • Verified HomeBuyer
  • February 08, 2022
  • Westerville, OH

All in all it’s been a great build experience for me. In spite of the supply demands, Pulte has been awesome at responding to my concerns and have been quick to resolve any issues.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Overall worst experience buying home with Pulte

  • Nitin A.
  • Verified HomeBuyer
  • February 08, 2022
  • Delaware, OH

I opted for Pulte because of the name, However, it is just an illusion. So many issues in the house and no one responds in a timely manner. We just have to follow up again and again, however, no one really cares. Pulte just wanted to close on the house and we got fooled thinking they will take care of the issues. But we were wrong. For example, Just a month after moving in, there is a big crack in the basement foundation wall and water is leaking inside the basement. Sad part is, no one from Pulte came to look at it. Lot of other issues, which I am following up but no one is responding now. ...

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you?

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1