Pulte Homes Reviews in Columbus, OH

I was disappointed with problems in the kitchen

You can definitely tell there is a labor shortage, as some of the work completed on our home could have been done better by us. We closed with some issues identified and documented for resolution, and over a month later, they are not resolved. With some of the materials and craftsmanship, we just can’t believe that’s what you get for the price paid.

The designs are great however construction phase was a challenge.

This home building experience has been the least enjoyable of the last 3 I have been through. Quality control and workmanship were horrible and 6+ weeks later, I’m still dealing with all of the issues upon move in. I had to have a meeting with the Customer Care Specialist yesterday to go through the laundry list of punch list items yet to be addressed. This takes time out of my busy work schedule. If I had wanted to buy a fixer upper and go through a renovation, I would have done that. The reason to build a new home was to avoid all of these frustrations! Is the home beautiful? Yes. Am I frustrated with the amount of follow up required to get his home completed? Yes. ... More

Finishing of the house was not good. Have issues with the door installation and floor. The floor plan is horrible we paid around 11K. I didn’t feel it’s worth half a million

Design center person is very helpful

Quality of Home is not as good as like some Home Builder in Dublin and Columbus area,like MI Homes & Rock ford Homes.One thing I would like to Mention that Super wiser Mr.Dale helped us lot address our concern and if we have some questions.He addresses them promptly.Good Luck Dale and stay Blessed

Overall the process was relatively smooth. The buying process, and closing went smoothly. The close date pushed quite a few times and there was a miscommunication on when the house would actually be ready. It was advertised as being completed in July, and a week after I signed the date pushed to end of August. We didn’t end up closing until September which ended up costing me quite a bit extra in fees. The house overall was decent quality. The cleaners never showed up to clean construction debris and there was a layer of dust when we took ownership. No major issues identified that are due to poor craftsmanship that weren’t addressed prior to closing. ... More

From what I was able to observe during construction, I would say that the home seems solidly built. However, the finish work leaves something to be desired. This could be due to the skill level and level of pride-of-workmanship of the subs used at our particular location. Some fixtures and materials could have been of a better quality. Also, there has been some damage to siding and concrete by subcontractors doing their work. Due to seasonal/weather conditions, we are not finished with yard and landscaping, so we will have to wait and see how that turns out going forward. Our Pulte personnel have been great to work with; from our sales agent to our loan agents and title agents to our construction manager, all were/are excellent. As for value for price; well obviously the home is overpriced for what you get but that is due to the local market conditions. ... More

The process was ok. The timeline was moved back at least 3 times. So far I am pleased with my home

Overall it was ok. I didn't get enough time to shop for mortgage. Pulte rushed to close the house even though they were not ready to close. At the time of closing things were pending.

Molly & Luke were great to work with!

Slow response to the issues post-closing

Our experience has been Pulte has a communication problem. I have had to send multiple emails/texts concerning items to be fixed before getting an acknowledgment or response, there are some items Pulte has yet to respond to. I understand some things are not quick fixes, but some indication my concerns were heard and are being considered would be nice. They were very slow in passing back information during the build; it took several weeks of requests just to find out who our Construction Manager was. The home is nice we enjoy it immensely but Pulte could do better in the area of communicating back to the customer. ... More

To be fair, we have never contracted for a home to be built before, so there were a number of misunderstanding between us and the sales agent. We also made some bad design choices. Our sales agent was not new to the building industry, but was relatively new to this role. She does a yeoman’s job following up on questions, but by now I hope she is recognizing what is important, and what is trivial so she can better guide future customers. Positives If we asked a question of our sales representative, we got an answer. If a change we were thinking about was too expensive, our sales agent was sometimes able to get us a more cost-effective solution. Our field manager was generally regarded as one of the better, if not the best in Columbus. This guy is universally recognized for his ability to work with the customer. He did everything he could to remedy disappointments, to the point that he overspent his budget on our house. Even though we are now in a larger house, it is much tighter and better insulated, so in that respect it is more comfortable. Pulte will put ADA features such as wider doors in at pretty much their cost. We missed on one door, but the field supervisor added an extra stud during framing so we could open that space in the future if we chose. Disappointments The Design Center consultant said it best. “Pulte is a production company”. This works to the buyer’s advantage in controlling costs and getting the project finished, but it is a disadvantage to folks like us who missed key design elements. We never had luxury vinyl tile (LVT) before. It SHOULD NOT be offered as an option for the great room area. It looked like a wonderful option in the design center. However, it is loud underfoot, shows dirt easily, and is hard to clean. Since it is a floating floor, the LVT in our new home transmits vibration right through the subfloor and granite to items in the cabinets, island and countertops. We chose the free-standing gas range. We like the range, but you cannot walk within 20 feet of it without rattling the burners. Verify and clarify every detail that you can before the plans are submitted to the architect. • Know exactly what type of light fixture is going in every location. Base level fixtures are not aesthetically pleasing and/ or create dangerous conditions when it is time to change a light bulb. • Verify where the light switches will be. We have found several places where the switches are inconveniently located or where a three-way would improve livability. • Upgraded carpet pad is a separate option that we almost missed. • We had a huge misunderstanding over the style of window “grills” (field supervisor’s term) “grids” (manufacturer’s term) or “mullions” as they are called in the “Included Features” document. The net result is we have replaced the glass in our picture window. The “upgraded” paint still feels cheap and scuffs easily. Bottom line, make sure you understand details you see in the model are very likely not what you will see in your house unless you specifically agree to it in writing. Then you have to balance builder’s price to your budget. Some of folks take the standard feature, then rip it out if they think they can do something better themselves. We found this to be absurd. We wanted an ADA height toilet in one bathroom only, but were only given the option to have all ADA or all standard height. Whose house is this? Why should our toddler grandchildren have to scale a tall toilet when a standard toilet is hard enough already? Make sure you are willing to live with the size of lot you chose. None of the driveways in our subdivision had been installed when we went into contract, so we did not see this issue. The two-car driveways are not wide enough to get out of the car without stepping on to the grass (and/ or mud). They are only 1-car length, so you cannot stagger parking to facilitate getting in and out with two cars in the driveway, which is tough on seniors. If you can, find out what the grade will be looking like up to the entrances. The driving force for us was to get to a home where we could live better given our arthritis. Our lot ended up with some extra incline and extra steps at the entrances making it that much harder (and potentially dangerous) to enter and exit on icy days. Pulte delegates warranty work to the subcontractors unless it was an appliance issue for which Whirlpool has a separate service provider. We have had a four warranty issues so far that were eventually addressed, but it takes patience. For the most part, these were installation issues. • The pendant lights over the island were not hung to even lengths. • The horizontal dryer duct was not installed before the ceiling was sheet rocked. Everyone missed this on inspection. This was serendipitously caught after I dropped a pair of pliers down the opening while connecting the dryer • The dishwasher had multiple installation issues and factory defect. These were correctable on site. • The outlets by the sump pump were incorrectly installed with respect to GFI requirements. We will say that all of the service representatives were courteous, explained the problem, and completely. ... More

The house is beautiful, but some of the workmanship is subpar. Uneven caulking and grouting, grout not wiped from tile, nicks in the cabinets, a crack in my porch from day one. Then I learned my furnace was installed incorrectly, causing parts to be replaced. I was told that every house on the street has the same problem. I’m still waiting for it to be fixed. Not to mention that my downspout drains are not yet in, and I have no grass or landscaping. This is what happens when you hire random crews to work over each other; attention to detail is lost.

The starting home price is deceptively low and then you pay extra for everything. Some of the workmanship was excellent and some was pretty average. Most of my concerns have been addressed about problems I discovered but, over five weeks later, a few have not. I have appreciated Pulte's willingness to work with us to get things taken care of.

Our street address with the county auditor is still not correct 7 weeks after we moved in. We have issues with our mail and any other deliveries because of this issue. Please work to get this updated.

We like our new home now that we are finally in it, 5 months later than planned. There was an issue digging a basement on our original lot, and we had to move lots and start the whole process over again. The issue was really on the developer who didn’t disclose the gravel issue to Pulte, but it still cost us over $50K in the selling price of our previous home due to the market going down over the 5 month delay.

Overall I’m happy with the house but for sure the quality didn’t worth what I paid . After I move in for the first week , there is Squeak from the floor of the master bedroom , which is very annoying , the paint quality is bad . My project manager bob uphouse is very great and helpful .

your finance company is worthless

Slow building process at first. The initial construction manager was not giving updates on progress regularly as he was supposed to. Then as the building process pick up, there were some areas that were overlooked (like the kitchen range did not vent outside like it was supposed to until we said something, the outside windows were not completed). Then we felt a sense of being rushed to closing. Our kitchen appliances were not available prior to closing and we had to have temporary appliances that were supposed to be similar in quality and grade to our chosen appliances. This was not the case for our stove which is not functioning to our satisfaction to this date. It has been 6 weeks since our closing. We requested alternate stove but did not get a response. The more recent construction manager was very responsive initially to our requests to fix certain items prior to closing but since closing, he has not been as responsive in keeping us updated on the status of when our kitchen appliances will arrive. We still have areas outside the house that need to be fixed but still waiting on weather warming up. I hope Pulte will keep their word and do a better job with finishing the job. ... More

Pulte was, mostly, straight forward with communication in the long process from contract to closing. We were kept well informed during the construction process. And the finish house was, mostly, how it was envisioned on the plans.

Our build was a quick experience, but unfortunately we have discovered many issues with the way things were completed in the house after we have moved in. The lack of communication was and is a problem still.

Base price was affordable for us.