Pulte Homes Reviews in Columbus, OH

Too many decisions made for the customer, not by the customer. Mirrored floor plans create windows facing neighbors windows. Electric switches & conjoining lightening fixtures aren’t conducive to clients lifestyle. No rear porch option available. Would appreciate concrete driveway option and finished interior of garage. Should avoid nails in drywall as nail pops are visible. Hold subcontractors accountable for quality workmanship and to follow blueprints.

Construction process was good up until closing. Day of closing there were still workers in the home. Landscaping had not begun. The walk prior to closing had the home still waiting to be cleaned. The closing with Pulte Mortgage went well. Came back to house to find workers had left trash and some items were incomplete. Landscaping was not completed until almost 60 days after closing. Field Manager was unwilling to address items from the 30 day list due to our schedules not lining up during the summer. He said that policy was the reason. I reminded him of the fact the home wasn't complete at closing and we waited on landscaping for two months. He decided that coming in and trying to restore the goodwill of the last 60 days was secondary to just shrugging his shoulders. If I had sold a customer a $500K house, I would make sure they were satisfied and willing to pass along the story to anyone who asked. Now when asked, I have to tell a potential homeowner to make sure they watch out to make sure everything is complete because you might come up short. Please treat this as an opportunity to look at your customer service approach. It shouldn't be so hard. ... More

Seeing little stuff that needs to be fixed

Construction process communication was minimal. Don't expect consistent check-ins on the build. Water penetration issue in basement existed all up to 2 weeks before closing. Construction manager did not believe our communications and kept commenting it was wet from cleaning. I would micro-manage the build process if you decide to go into contract with them.

The home buying process was smooth with the exception of the "Profiling" we encountered with the Sales representative for the community we live in. While the Manager of the sales team tried to reassure me ...the facts of the situation outweighed her safe responses. Our house was a Inventory house that appeared to have been purchased and then the original owners backed out. They worked so fast to get us approval for occupancy that they really did a less than PULTE job on the house. Our driveway is crooked, Our Keypad does not work on the garage, carpet is coming up (we've only been in the house 5 months) less than responsive times on customer service. They just hired a new manager for the service request. Maybe it will get better. I hope so! ... More

Unfortunately we became disillusioned with Pulte administration. From gaslighting to outright untruths. We felt rushed to pick out materials only to have delays six months later as items had not yet been ordered. We felt that Pulte was doing us a favor by building this house. Also, there was very little flexibility when we wanted to make a change but when Pulte made a change we were just supposed to go along with it.we also had multiple project managers. At times, we had become the problem solvers as the managers didn’t seem to know a next step. When we questioned why something wasn’t completed , we simply got an “I don’t know”. On one occasion we were told a step was delayed because two different tradesmen couldn’t get along on the same site! MANY times we were ghosted with no communication for weeks to emails and/or phone calls. The HOA in place also has demonstrated poor communication by not answering emails/calls for weeks. There’s no annual meeting, nor budget presentations. We tried to meet in person and the issue never answered. At this point, we have one wall without drywall in the basement (we have only been here 7 weeks) because a basement window was not sealed. We had mold on the baseboard and drywall. Obviously at this point we can not recommend Pulte at all as a builder. ... More

We had many complaints after closing including gaps in the main door frame, internal doors not fitted properly, kitchen cabinets badly aligned with damages etc. In addition, quite a few of the order modifications were not done which had to be pointed out and followed up for closure. Fortunately the local team (Molly and Nathan) was helpful in getting these done.

I was forced to close on an unfinished house due to year end 2022 situation with a written commitment from Tiffany, Manager of Sales team and commitment from onsite Construction engineer Michael. With in a week, Michael was laid off and there was no communication on new person until my follow ups and the response from Patrick was okay but he doesn't have a full understanding of what Michael has done or not done. I have given a list of Items from quality walk through to Final walk through and now Patrick has turned them over to Customer Service, no resolution, Got mail for customer Service, but no further follow up. After spending 900k on a whom, if Pulte is expecting me to do daily follow ups, I am sorry to say it is pathetic service. All I need is to resolve open issues from before closing to final walk through after closing as soon as possible. Worst thing to say is there is junk of plastic, bottles in sump pump and and mud, plastic and dead rat in egress window. Patrick knows about it to clean and promised to do so. But over all experience is not up to the mark I expected from Pulte. ... More

My review comment is little less because of the below reasons. I am open to have a discussion if my comments are not valid 1. This house planned closing date was mid of Aug 2022 but closed on 28th Oct 2022. 2. Few issues were notified during the house construction and most of them are fixed and few of them are not fixed with no ETA (find the below detail) a. Celling painting issue – 2 places need touchup – Not Fixed b. Garage door opener fixed before drywall and now it’s showing big gap in all the holding clamps – Not Fixed c. Bedroom window lip broken – Not Fixed d. House Sliding repair – Not Fixed e. Cabinet – Fake drawer front fix – common bathroom f. Kitchen Cabinet broken – Not Fixed g. In the basement, washer dryer excess water outlet pipe is showing in the middle of the basement in a slanted and hanging way – Not Fixed h. In the basement window the outside well cover is not fixed but they have put grass seeds – Partially fixed i. In the master bedroom the wooden floor was bent – Fixed but I am not satisfied for the fix - open for discussion for the fix provided 3. Water leaking from the Furnace – Reported to construction manager, he said it will stop automatically. After that I raised service request once person came and checked. He made more water leakage from furnace. Daily 2 times I am collecting water and pour into sump. Appointment scheduled for 13th Dec 2022. 4. When I am raising service request, supporting team requesting me to contact the vendor directly. Not sure why they are asking like that. 5. Basement cleaning was not good. 6. After getting the house key from the closing office, I came to home to open the door, the door was open not even closed. 7. Unable to track the service request – how to check the status for the service request 8. Product cost is vert high, Simple example garage door opener, you guys charged $730 but the actual price less than $200 (even it’s not fixed properly, mentioned above) Personally, I do not have issues with anyone. Above are my experience with Pulte house. Please help to fix my open issues as soon as possible ... More

Overall an average experience. Pulte Finance was the worst. Chose not to use them at all.

Not actually very good exoerience.

We were initially very excited to work with Pulte to build our home, but quickly saw that what matters most is not customer satisfaction, but the bottom line for Pulte. I understand that Pulte a business and profits are a part of that, but as the build progressed I was shocked by consistently shoddy workmanship. For example, we had multiple crooked walls that weren’t fixed on their own even though they were visibly crooked. We had to insist they be fixed. Some contractors used were dishonest about mistakes they made that had to be fixed later, and the contractors were trusted over us by Pulte despite us having photo evidence of the issues. Issues in our flooring that were bright up early on (gaps in the wood that weren’t filled, which we can feel through the padding and carpet now) and gaps in the wall that we were assured would be fixed properly were not and have affected the aesthetics and comfort of our home. They tried to rush our closing even though the house was not ready. The finishes that needed to be fixed before we would agree to close were thrown together and poorly done. No house is perfect, but I was genuinely surprised by the poor quality of work overall. When friends ask for my advice on building a home, I will not recommend Pulte based on our experience, especially given the expense. ... More

Don't be so excited to close, that you overlook items in your home that should be fixed, installed, or completed with the the highest quality before closing. Also if your gut tells you something should not be a certain way don't be afraid to question it and then follow up on it.

Follow up on concerns after closing is a problem.

I had a very positive impression going with pulte homes but as it came near to the completetion of house, the type and amount of quality issues we came across is just frustrating and aggravating. I don't know where to start in terms of quality but every single inch of the house has some faults and defects which as a home owner i need to look and identify and get it fixed which was supposed to be a builders responsibility. I don't even want to talk about the workmanship since it looked very immature on very basic parts of the construction. Painting, nailing, finishing the gaps, flooring, dry wall finishing, stairs, basement.. If i have to pull each and every bit of issues found in the house then it would clearly shows how Pulte lacks quality and is something a new or year old builder would construct than someone in the industry for a long period of time. My only good experience was with the Sales manager Mrs. Samantha and Closing reporesentative Mr. Steve but anything beyond it i can't even imagine what to say. Do i recommed Pulte to someone?? - I'm totally hesistant about it and sorry to say that.. It's my first new home and i'm moving in with so much hesitation considering the issues it has, but no other positvie feeling. ... More

1, Spectrum drilled holes in my siding with out using them. I was told by Pulte to take care of it by myself. So I paid an outside contractor and was reimbursed by Spectrum. 2. My air conditioner and thermostat were not working properly, I called Arrow and they found out the circuit breaker for the Air conditioner was installed in backwards .3. The commode in master bath rocks back and forth. Have not been able to get anyone out to fix, 4. I reported to customer care that the outside siding has warped. It's been I week since I reported it at Pulte no one has committed to appointment to review siding yet. 5. Garage door gets to the top of the cycle and has a loud bang. Have an appointment next week. I have a major concern about the Water basin behind my house BASIN 4, I got a small non-descript answer from your Pulte manager, so I contacted Columbus Drain Water personnel. They mention that the EPA was out here in the week previous and review the ponds. Columbus Water sent a inspector out. I met with him at the pond and explaing what might be happening to the basin. He agreed and we got on a conference call with his boss Liz M. we reviewed the ponds map and focused on Basin 4. They were in agreement that they water level is too low and causing Algae build up. I did not want to get so involved with this but this water levels way too low and will cause water quality for the rest of the Ponds. So communications worked with Columbus service and some did not. ... More

Lot of quality issues and issues with workmanship. Even after the closing day there were lot of paints issues that were not fixed. I have talked with few others in community and their experience is similar. I driveway I understand it can’t be done because of winter time but they didn’t even remove the nails from driveway which caused 3 tire punctures and tire replacements for guests visiting the house. Cabinets not done properly and I am still waiting for them to fix after more than 45 days after closing. Overall not so great experience. They charge you a lot of money for simple upgrades which other builders have included in their price. ... More

We have been disappointed with the workmanship - we have had a list of as many as 15 items that needed repaired after we first moved in. Two months later, we are still waiting on most of them.

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Pulte is a production builder. Did not realize initially that term had some negative connotations, including lack of flexibility and occasional poor workmanship and materials. Follow up and call back fixes are numerous and response is slow. Knowing what I know now, I would give give much more consideration to alternatives. My expectations may have been too high but it is what it is and trying to make the best of it.

They were great until you closed. So many problems but hopefully will take care of all the problems.

The designs are great. But beware contractors are below average and materials are fair.

Once I closed on my home many issues have been ignored. Front porch has large cracks, never heard about my driveway and grass installation. I had to pay to have my garage insulated and drywalled. After 2 months I have not received my trash receptacles. A little disappointed after purchasing a home for over $400,000

Overall the house is great but if there is an issue Pulte is incredibly difficult to deal with and get a timely response. Also, they knew about a leak in our house before we closed and did not correct it, so my trust in them is diminished.

Now that we are in our home we see a major lack of attention to detail. Paint on flooring, trim and carpet. Adhesive in various places on flooring. Vinyl floor has an obvious slit that just had glue applied over that area. Caulk drips that won’t come off. Water damaged door. There is a lack of care for the new finishes in our home. A response to theses issues has been non existent so far.