Pulte Homes Reviews in Columbus, OH

The primary sales agent was very responsive to questions as well as the construction supervisor. One major issue was that the lot had water drainage problems which they knew and did everything in their power to brush off our concerns. Now our sump pump runs constantly and the company claims it's not their problem and won't do anything to remedy the issue.

My sales consultant was wonderful, which made me go with Pulte. She was knowledgeable, accessible, friendly, and helpful to me in making decisions. Beyond her, the building process was , in my limited experience with building, heartbreaking, frustrating, and full of unwanted surprises.

overall experience was good. Design team was very collaborative

Go to your house daily and make sure things are being installed correctly. Watch for sump pumps to be unplugged while construction is going on. Make sure the sump pump gets power all the time.

Only issues were driveway wasn’t done, no garage opener, also miscommunication with the mortgage payments, I sent mine in week and half ago still haven’t received it plus loan has been transferred. I got a letter to still pay Pulte but got letter from other servicer yesterday, I could have paid new servicer without any issues, very disappointed with that situation. Other than that everything else is ok

My family is already dealing with a lot of issues in the first few months of living in our new expensive pulte home. There just seems to be a lack of care put into making a presentable product for the home buyer.

Dale and Chris were both responsive to our requests. The mortgage company and Title company were both very good. Drywall contractor in particular was not up to snuff. After move in the warranty call center process left much to be desired. Concrete contractor got concrete splatters on the Allura siding. Getting that corrected has been a lot of hoop jumping. Down spout underground drain pipe are too small and on heavy rains the downspout shoots water like old faithful. Spreading mulch everywhere.... In process of repair.

I wouldn't call Pulte the worst builder or the best builder. I wish there attention to detail was better. Small things got overlooked mostly finish work and now I'm stuck asking them to be fixed or fixing them myself. 1. Cabinets were installed but some how they were not level and counter top took a 1/2 inch shim.... 2. Cabinets were installed but never properly adjusted. Over 1/4 inch gap between all doors and crooked doors. 3. Trim through out the house has nails that were not punched and covered, the nail holes that were covered were smeared on and painted over and I can see the filler roughness everywhere. 4. Door strips that prevent air from coming in are covered in paint. 5. Shower creaks when standing in it, use some spray foam under it when installing and it would never be an issue. 6. Stove wasn't level when moving in. 7. The paint the house is all flat paint that constantly gets a mark if you rub up against it. Use a Semi gloss and it would be 100 times better to clean. 8. When doing finish work around light sockets and switches , the were not removed and now have paint/mud on many light switches. They also have a line where you can see the painted against them and didn't remove. I could go on and on about finish work. On the other hand the super was always willing to answer his phone and take care of issues. He was great during the building process. He listened and explained the process well. It's really hard to notice all the little issues prior to moving in, but when you have time to really look at all the finish work it leaves a lot to be desired. Hoping they will take care of all this stuff as we continue to work with the warranty department. ... More

Too many decisions made for the customer, not by the customer. Mirrored floor plans create windows facing neighbors windows. Electric switches & conjoining lightening fixtures aren’t conducive to clients lifestyle. No rear porch option available. Would appreciate concrete driveway option and finished interior of garage. Should avoid nails in drywall as nail pops are visible. Hold subcontractors accountable for quality workmanship and to follow blueprints.

Construction process was good up until closing. Day of closing there were still workers in the home. Landscaping had not begun. The walk prior to closing had the home still waiting to be cleaned. The closing with Pulte Mortgage went well. Came back to house to find workers had left trash and some items were incomplete. Landscaping was not completed until almost 60 days after closing. Field Manager was unwilling to address items from the 30 day list due to our schedules not lining up during the summer. He said that policy was the reason. I reminded him of the fact the home wasn't complete at closing and we waited on landscaping for two months. He decided that coming in and trying to restore the goodwill of the last 60 days was secondary to just shrugging his shoulders. If I had sold a customer a $500K house, I would make sure they were satisfied and willing to pass along the story to anyone who asked. Now when asked, I have to tell a potential homeowner to make sure they watch out to make sure everything is complete because you might come up short. Please treat this as an opportunity to look at your customer service approach. It shouldn't be so hard. ... More

Seeing little stuff that needs to be fixed

This home was ‘technically’ finished for closing after 6-8 months. However, multiple work issues remained unfinished after closing. Pulte states they inspect contractor work throughout the build process, but that was not the case. Most neighbors, like myself, had to contact Pulte multiple times after closing regarding pending work. It wasn’t until 2 months after closing that all my contractor issues were completed. Quality of work is questionable. I do not believe Pulte monitored or inspected all contractor work before signing off on progress. I recommend any future buyers inspect their homes DURING the build process. ... More

Construction process communication was minimal. Don't expect consistent check-ins on the build. Water penetration issue in basement existed all up to 2 weeks before closing. Construction manager did not believe our communications and kept commenting it was wet from cleaning. I would micro-manage the build process if you decide to go into contract with them.

The home buying process was smooth with the exception of the "Profiling" we encountered with the Sales representative for the community we live in. While the Manager of the sales team tried to reassure me ...the facts of the situation outweighed her safe responses. Our house was a Inventory house that appeared to have been purchased and then the original owners backed out. They worked so fast to get us approval for occupancy that they really did a less than PULTE job on the house. Our driveway is crooked, Our Keypad does not work on the garage, carpet is coming up (we've only been in the house 5 months) less than responsive times on customer service. They just hired a new manager for the service request. Maybe it will get better. I hope so! ... More

Unfortunately we became disillusioned with Pulte administration. From gaslighting to outright untruths. We felt rushed to pick out materials only to have delays six months later as items had not yet been ordered. We felt that Pulte was doing us a favor by building this house. Also, there was very little flexibility when we wanted to make a change but when Pulte made a change we were just supposed to go along with it.we also had multiple project managers. At times, we had become the problem solvers as the managers didn’t seem to know a next step. When we questioned why something wasn’t completed , we simply got an “I don’t know”. On one occasion we were told a step was delayed because two different tradesmen couldn’t get along on the same site! MANY times we were ghosted with no communication for weeks to emails and/or phone calls. The HOA in place also has demonstrated poor communication by not answering emails/calls for weeks. There’s no annual meeting, nor budget presentations. We tried to meet in person and the issue never answered. At this point, we have one wall without drywall in the basement (we have only been here 7 weeks) because a basement window was not sealed. We had mold on the baseboard and drywall. Obviously at this point we can not recommend Pulte at all as a builder. ... More

We had many complaints after closing including gaps in the main door frame, internal doors not fitted properly, kitchen cabinets badly aligned with damages etc. In addition, quite a few of the order modifications were not done which had to be pointed out and followed up for closure. Fortunately the local team (Molly and Nathan) was helpful in getting these done.

I was forced to close on an unfinished house due to year end 2022 situation with a written commitment from Tiffany, Manager of Sales team and commitment from onsite Construction engineer Michael. With in a week, Michael was laid off and there was no communication on new person until my follow ups and the response from Patrick was okay but he doesn't have a full understanding of what Michael has done or not done. I have given a list of Items from quality walk through to Final walk through and now Patrick has turned them over to Customer Service, no resolution, Got mail for customer Service, but no further follow up. After spending 900k on a whom, if Pulte is expecting me to do daily follow ups, I am sorry to say it is pathetic service. All I need is to resolve open issues from before closing to final walk through after closing as soon as possible. Worst thing to say is there is junk of plastic, bottles in sump pump and and mud, plastic and dead rat in egress window. Patrick knows about it to clean and promised to do so. But over all experience is not up to the mark I expected from Pulte. ... More

My review comment is little less because of the below reasons. I am open to have a discussion if my comments are not valid 1. This house planned closing date was mid of Aug 2022 but closed on 28th Oct 2022. 2. Few issues were notified during the house construction and most of them are fixed and few of them are not fixed with no ETA (find the below detail) a. Celling painting issue – 2 places need touchup – Not Fixed b. Garage door opener fixed before drywall and now it’s showing big gap in all the holding clamps – Not Fixed c. Bedroom window lip broken – Not Fixed d. House Sliding repair – Not Fixed e. Cabinet – Fake drawer front fix – common bathroom f. Kitchen Cabinet broken – Not Fixed g. In the basement, washer dryer excess water outlet pipe is showing in the middle of the basement in a slanted and hanging way – Not Fixed h. In the basement window the outside well cover is not fixed but they have put grass seeds – Partially fixed i. In the master bedroom the wooden floor was bent – Fixed but I am not satisfied for the fix - open for discussion for the fix provided 3. Water leaking from the Furnace – Reported to construction manager, he said it will stop automatically. After that I raised service request once person came and checked. He made more water leakage from furnace. Daily 2 times I am collecting water and pour into sump. Appointment scheduled for 13th Dec 2022. 4. When I am raising service request, supporting team requesting me to contact the vendor directly. Not sure why they are asking like that. 5. Basement cleaning was not good. 6. After getting the house key from the closing office, I came to home to open the door, the door was open not even closed. 7. Unable to track the service request – how to check the status for the service request 8. Product cost is vert high, Simple example garage door opener, you guys charged $730 but the actual price less than $200 (even it’s not fixed properly, mentioned above) Personally, I do not have issues with anyone. Above are my experience with Pulte house. Please help to fix my open issues as soon as possible ... More

Overall an average experience. Pulte Finance was the worst. Chose not to use them at all.

Not actually very good exoerience.

We were initially very excited to work with Pulte to build our home, but quickly saw that what matters most is not customer satisfaction, but the bottom line for Pulte. I understand that Pulte a business and profits are a part of that, but as the build progressed I was shocked by consistently shoddy workmanship. For example, we had multiple crooked walls that weren’t fixed on their own even though they were visibly crooked. We had to insist they be fixed. Some contractors used were dishonest about mistakes they made that had to be fixed later, and the contractors were trusted over us by Pulte despite us having photo evidence of the issues. Issues in our flooring that were bright up early on (gaps in the wood that weren’t filled, which we can feel through the padding and carpet now) and gaps in the wall that we were assured would be fixed properly were not and have affected the aesthetics and comfort of our home. They tried to rush our closing even though the house was not ready. The finishes that needed to be fixed before we would agree to close were thrown together and poorly done. No house is perfect, but I was genuinely surprised by the poor quality of work overall. When friends ask for my advice on building a home, I will not recommend Pulte based on our experience, especially given the expense. ... More

Don't be so excited to close, that you overlook items in your home that should be fixed, installed, or completed with the the highest quality before closing. Also if your gut tells you something should not be a certain way don't be afraid to question it and then follow up on it.

Since we are a first time home buyers, we wish we have known or did many things different while dealing with construction manager, he verbally promised to "take care" of the issues I had with the house on the closing day, during next week after the closing but their attitude changed as soon as the house is closed and was very unprofessional later on. had talked to warranty and they said I will have to note the issues down for the one year warranty one time fixes. Should have not closed until everything is fixed, big mistake.

The process started off well but went downhill starting with the mortgage process. Had things missing inside. Air conditioner had issues. They seem to care a lot in the selling process, but after built and in home it is not as great.

Follow up on concerns after closing is a problem.