Pulte Homes Reviews in Columbus, OH

We are a first time home buyers. We have zero knowledge on the upgrades and options. It would have been helpful if sales could have told about the major selling upgrades we would have gone with them. We miss a few now which we regret to not have them. Second, I felt Pulte is not fair to all home owners. They finished the garage of almost every home owner missing a couple and when asked about it they gave some crappy answers. I know about 8-10 people who didn’t go with an option of finished garage and they still got them. It was unfair. What I learned working with construction manager is, you should visit your construction site often, take notes every week and send to him and not go easy on him. If you go easy, you are gonna lose a lot of things and always keep everything in email (writing). And ask only before you close and not after because you will see the difference in their responses once they close. ... More

Pulte is not a custom builder. It’s quantity, not quality. There is an obvious lack of pride in workmanship amongst the trades and not much accountability from Pulte.

My wife and I really enjoyed the design and build process, our sales representative and project manager were thorough and transparent. Just wish the final product would have been as perfect as the rest of the process. We have been in our house 2 months and so far we have had minor water intrusion in our basement, our AC went out, we are having minor electrical issues, and there are multiple cracks in our basement walls. To make matters worse, we have come to expect less than caring, some might say passive aggressive responses after emailing customer service with these issues.

Many small small issues are there, but customer care is not great and supportive. They never pick the calls at all.

The expectations of certain finishes were not met.

The salesman was nice. J. And responded to most issues. I had a Realtor with Pulte Laura who I liked and she continued to contact me throughout the process and stayed with me till the end to make sure everything went through. Overall everything went through the home on the walk-through. We found several issues that needed to be fixed. They weren’t all fixed when we moved in And in contacting the company about issues that needed to be fixed I probably had about eight of them and they only responded to two. They had told me not to worry if they were any issues they would be taken care of right away. obviously, that’s not the case with Pulte . ... More

We want to give this a higher rating but we just can't. Pulte tries hard to provide a quality home, and their floorplans are excellent, but the contractors just did such a poor job, which ruins the potential. Paint contractors had to come back out on MULTIPLE occasions and the quality of paint still to this day is amateur at best. The contractors installing trim did a bad job and still to this day there are peices of broken trim that was just painted over and never replaced. The ceiling has spots in it where the stamping was done incorrectly. These are just a few of the examples, it seemed like every contractor that came in to do their trade was rushing and did a poor job or damaged something else while they were here and it wouldn't get fixed for a long time. All that being said, we still do love our home, we are just a little disappointed in the quality of worksmanship and the fact we're going to have to spend our own time over the years fixing things that should have been done right the first time. At the time our home was being built, there were MANY other homes being built in the neighborhood and the crews were rushed, no doubt, and the construction manager had way more jobs on his plate than he should have had, and to my understanding they have limited the number of houses being built to make up for this, so you may want to take that into consideration. Just know if you choose Pulte, you will need to keep a close eye on the construction of your home and be a pest to the construction manager to try to get things done right. At the end of the day the community is top notch and the homes themselves are great. ... More

Very poor fit/finish and responsiveness

The sales people are great,design team does great job, building process could be better,in spite of waiting close to 9 months from giving deposit at closing time there are deficits in work and finish quality, once Pulte receives money at closing responsiveness of all vendors in correcting deficits before closing date takes back seat because they are so busy doing work on new homes , I guess Pulte got the money from you so where are you going to go.

The sales people were great! ! Seems like Pulte was doing the bare minimum to close on the house and promising to fix items that were missed. If you didn’t catch any problem on the walk through, they say it’s not covered. The quality of the finish work on walls and woodwork are not good. No accountability!

despair it and replace. it this makes the third time they have been here. two tones of brushed nickel. on shower glass frame. out of fairness they have a great process but it currently broke with the issues they currrently have with subcontractors and vendors.

The buying process was easy, the finance piece was easy and the people were great. However, once I moved in, I found multiple things broken or just poor (cheap) quality. I was so disappointed to move into a brand new home and find so many things that needed (and still need) to be fixed (inside and out). I've built with 4 other builders and lived in several other homes and this is the worst built home I've ever lived in (floor plan is great but everything feels so cheap). I could go on and on but I'll simply finish by saying I'm so very disappointed!!!

We moved in at the end of March...several items need fixed and we can hear in our kitchen everytime someone flushes the toilet upstairs..No insulation.. in walls...Kitchen cabinets doors are uneven...and I have big hole in my back yard and they keep putting dirt down for people who house was built after mine..Feel like since closing I don't matter.

Timely delivered but not happy with the quality of the material and lot of hidden things that weren’t explained during booking of home. On top of that, if we need to avail any service from the vendor, their charge is too high. Somehow I feel I paid much more and received the low quality home.

Lots of time and energy on the homeowner. Pulte project managers seem overworked so the only person keeping an eye out on your house is you. At the very minimum, we had to stop at our house once a week so we knew at least someone was monitoring quality. During our build, we told our project manager that our floors squeaked and was told by him that the floors would not squeak anymore once they install the LVP and carpet. WRONG! We move in and all throughout our house, it is nice and squeaky and reminds me of our 1930s apartment floor we were renting. We hired a third party inspector who showed us we had mold all throughout the drywall in the basement (lots!!, we have pictures) and we had to also point out to Pulte we had no attic insulation 10 days before closing. I would have a lot less gray hairs if Pulte had done quality checks themselves throughout the entire build. Our first project Manager Lisa was very underqualified and luckily we got Jason. Jason was miles better but we could tell Pulte had him managing a lot of homes so even he was missing issues in our home. At the end of the day, an overworked Jason over Lisa was fair better quality. We are not happy that Pulte took out a sidewalk panel and decided to pour a new panel and get rid of excess concrete all over the grass. How do you expect grass to grow with chunks of concrete?? Sloppy. Our dishwasher has not worked a single day since moving in. Sure, the cycle runs but the soap pod is found in the bottom every time we attempt. Why isn’t this someone Pulte checks before handing us the keys!! Lastly, the two required trees out front are very dead and that’s what Pulte gave us. I used an app to identify the tree and it told me the trees were unhealthy. These cost hundreds of dollars to replace and Pulte doesn’t take responsibility for installing dying landscape. ... More

The process went smoothly until 2 weeks before closing. Then the wheels fell off. Construction, Title and Mortgage are not tightly aligned. Many issues arose relating to the backend processes we assumed were handled, but were not. Issue with an added soft water loop not properly detailed on the plans. Appears to be a major HVAC design issue/flaw that will need to be addressed. Communication during the transition to ownership wasn't what it should be. Felt like once they had our money, we were no longer a priority. HOA issues, location issues, USPS issues. Lots of details missed. Construction is average and what you would expect from this type of build. Not a lot of attention to details. More like just get the job done. Our construction manager, Bob H. has been great and responsive, which has helped with a number of smaller issues. ... More

I would not sign the contract if I could go back in time and select another builder

Use your own financing, not Pulte. They want you to close before everything is completed. Have someone experienced do your punch-out and don’t close before everything meets your expectations.

While designing our new home, everything has to be in the STANDARD choices, regardless of custom’s needs (health and safety issues)! After closing, all issues that I reach out to the customer service were pushed away to 3rd parties, none was resolved by the customer care department! We have spent more time and money to fix issues that they won’t help! I’m so disappointed!

At this time I regret buying my Pulte Home. Way too many service issues, and poor response to those issues.

Im having multiple issues with drywall, lighting, and the dryer not being installed properly. No sod has been a nightmare especially with a dog. The construction workers leave trash that blows all over the neighborhood. The blacktop on the driveway is crumbling.

First the walls are so thin that you can hear any conversation from one room to the other with the doors closed. Second, the finishing touches are simply the worst. Third, a large amount of things have to be redone, it never ends. After living at the house for some time now things are still trying to be corrected.

I understand in this economic climate there's a lot of "hurry up and wait" with subcontractors. A week before close you look at the house and think certainly it won't be ready. They then rush to close because they have to meet their month-end quotas. Two days before close we do a walkthrough ("Build Quality Celebration") and point out a lot of cosmetic, attention to detail issues. You then don't get another opportunity to inspect the house. I close and it turns out a number of walk-through items weren't completed, such as a missing outlet cover, trash in the garage, trim separating from the wall and doors not flush. After a week of no response after requesting "Customer Service," the initial response is these should have been addressed at walk-through, anything post-close is a "maintenance issue" and "wait a year for the house to settle." In addition to missed walk-through items, almost immediately I start discovering stuff like a wall of outlets not working (wiring issue), two doors not flush and lifting off their hinges, and a bathroom drawer collapsed because the back of the track was never secured to the cabinet. I'm told those aren't structural. But minor things really make you start to question major things. They blame the subs, say they use the same subs as other builders, say this is common to all new homes...yet these are all things that would have been caught if their construction supervisor had come in after the subs and inspected the work. It makes you question what quality assurance processes are in place. The starting place never seems to be resolution but the knee-jerk reaction seems to consistently be to throw the contract legalese back at you...which is effort that would be better directed in addressing the issue. I'm not "dissatisfied" but they also make it easy to not love them. ... More

Pulte picks such inefficient products to put in these new and costly homes. Items such as the hot water tank, garbage disposal, a/c, etc - they’re an appropriate size for an apartment, not $400k+ homes. It’s obnoxious to spend so much money on a new home only to have to deal with “below grade” products after the fact. It’s like pulling the wool over buyers eyes, who would ever think that a new home wouldn’t get the products sufficient enough to run their home? The workmanship is also sub-par. All the contracted work is slapped up there with much care on the end product. There is so much paint that was carelessly shipped up on my new floors. It’s just all very disappointing. The high end homes you market are not so high end, in the end. ... More

as above without your construction supervisor scott i would rate the experience as not a very good one. he was the most helpful person on your team. steve at the closing as also very helpful. if it was not for him our closing was the worset one i have ever had. you have 2 great people in them