Pulte Homes Reviews in Columbus, OH

Workers very dedicated and coordinated actions

Very friendly team to work with

Response time of almost all the people working here is very good. Why Warranty? Pulte homes gives four category of warranty upto 10 years. Specially 5-10 years warranty of the structure which stand pulte out from the other builders around. The design of pulte are different and even appreciated by most of my friends.

This house was built during the COVID-19 pandemic and we were pleased that there weren’t many delays. There was however a lack of communication between us the customer and the builder.

Pulte is a reputed company and I purchased my new home in columbus area. The overall commitment was excellent and they did things as per my specifications. Materials used are of good quality and overall construction quality is very good.

They get the work completed very fast!

It was great working with them

Our builder was awesome to work with. Very knowledgeable, funny and always kept us in the loop. He went above and beyond to keep us updated and on schedule. Only complaint is the actual workers need to clean up messes better. The lot next to me is still being built and the front is an absolute mess. They even moved a huge pile of dirt to my yard this week. Crazy I spent $415k on a house and my yard looks trashed.

It was a good overall experience but they can improve in showcasing the interior selections on a computer. Sometimes looking at the small piece say a kitchen backsplash you don't get an idea how it will look. They could utilize virtual reality to show the selections made.

Only issues were driveway wasn’t done, no garage opener, also miscommunication with the mortgage payments, I sent mine in week and half ago still haven’t received it plus loan has been transferred. I got a letter to still pay Pulte but got letter from other servicer yesterday, I could have paid new servicer without any issues, very disappointed with that situation. Other than that everything else is ok

All questions and problems was answered and taken care of quickly.

From the planning phase all the way through to our closing, we couldn't have been more satisfied with our home building process. Special shout out to Ben - our construction manager! (We'll never build another house again... but if we do, we want him to do it)

Our Project Manager, Scott R., provided expert knowledge and support that really eased the entire process for us and helped us understand every step thoroughly, as well as help us make informed decisions!

To be fair, we have never contracted for a home to be built before, so there were a number of misunderstanding between us and the sales agent. We also made some bad design choices. Our sales agent was not new to the building industry, but was relatively new to this role. She does a yeoman’s job following up on questions, but by now I hope she is recognizing what is important, and what is trivial so she can better guide future customers. Positives If we asked a question of our sales representative, we got an answer. If a change we were thinking about was too expensive, our sales agent was sometimes able to get us a more cost-effective solution. Our field manager was generally regarded as one of the better, if not the best in Columbus. This guy is universally recognized for his ability to work with the customer. He did everything he could to remedy disappointments, to the point that he overspent his budget on our house. Even though we are now in a larger house, it is much tighter and better insulated, so in that respect it is more comfortable. Pulte will put ADA features such as wider doors in at pretty much their cost. We missed on one door, but the field supervisor added an extra stud during framing so we could open that space in the future if we chose. Disappointments The Design Center consultant said it best. “Pulte is a production company”. This works to the buyer’s advantage in controlling costs and getting the project finished, but it is a disadvantage to folks like us who missed key design elements. We never had luxury vinyl tile (LVT) before. It SHOULD NOT be offered as an option for the great room area. It looked like a wonderful option in the design center. However, it is loud underfoot, shows dirt easily, and is hard to clean. Since it is a floating floor, the LVT in our new home transmits vibration right through the subfloor and granite to items in the cabinets, island and countertops. We chose the free-standing gas range. We like the range, but you cannot walk within 20 feet of it without rattling the burners. Verify and clarify every detail that you can before the plans are submitted to the architect. • Know exactly what type of light fixture is going in every location. Base level fixtures are not aesthetically pleasing and/ or create dangerous conditions when it is time to change a light bulb. • Verify where the light switches will be. We have found several places where the switches are inconveniently located or where a three-way would improve livability. • Upgraded carpet pad is a separate option that we almost missed. • We had a huge misunderstanding over the style of window “grills” (field supervisor’s term) “grids” (manufacturer’s term) or “mullions” as they are called in the “Included Features” document. The net result is we have replaced the glass in our picture window. The “upgraded” paint still feels cheap and scuffs easily. Bottom line, make sure you understand details you see in the model are very likely not what you will see in your house unless you specifically agree to it in writing. Then you have to balance builder’s price to your budget. Some of folks take the standard feature, then rip it out if they think they can do something better themselves. We found this to be absurd. We wanted an ADA height toilet in one bathroom only, but were only given the option to have all ADA or all standard height. Whose house is this? Why should our toddler grandchildren have to scale a tall toilet when a standard toilet is hard enough already? Make sure you are willing to live with the size of lot you chose. None of the driveways in our subdivision had been installed when we went into contract, so we did not see this issue. The two-car driveways are not wide enough to get out of the car without stepping on to the grass (and/ or mud). They are only 1-car length, so you cannot stagger parking to facilitate getting in and out with two cars in the driveway, which is tough on seniors. If you can, find out what the grade will be looking like up to the entrances. The driving force for us was to get to a home where we could live better given our arthritis. Our lot ended up with some extra incline and extra steps at the entrances making it that much harder (and potentially dangerous) to enter and exit on icy days. Pulte delegates warranty work to the subcontractors unless it was an appliance issue for which Whirlpool has a separate service provider. We have had a four warranty issues so far that were eventually addressed, but it takes patience. For the most part, these were installation issues. • The pendant lights over the island were not hung to even lengths. • The horizontal dryer duct was not installed before the ceiling was sheet rocked. Everyone missed this on inspection. This was serendipitously caught after I dropped a pair of pliers down the opening while connecting the dryer • The dishwasher had multiple installation issues and factory defect. These were correctable on site. • The outlets by the sump pump were incorrectly installed with respect to GFI requirements. We will say that all of the service representatives were courteous, explained the problem, and completely. ... More

Was overall a smooth process

Very great experience! Highly recommend.

Very smooth process. Completed on time. Easy to work with.

We had a wonderful experience with Tiffany, Josh and their teams. We had a ton of questions and they were eager to help. They assisted us where possible and helped point us in the direction to someone who could help if they couldn't. They were professional and always supportive throughout the process. We really enjoyed it and love our house.

The buying process was easy, the finance piece was easy and the people were great. However, once I moved in, I found multiple things broken or just poor (cheap) quality. I was so disappointed to move into a brand new home and find so many things that needed (and still need) to be fixed (inside and out). I've built with 4 other builders and lived in several other homes and this is the worst built home I've ever lived in (floor plan is great but everything feels so cheap). I could go on and on but I'll simply finish by saying I'm so very disappointed!!!

Pulte is upfront and honest. They guided us through the entire process. It was not nearly as stressful as buying an existing house.

Pulte has great home designs and floor plans. Staff were very attentive to our needs and answered lots of questions/concerns along the way. Now we have been in our home for 2 months, craftsman ship of the drywall and painters is mediocre at best.. very hit and miss.

We love our house, but we feel like some of the work was sub-par. For instance, the paint isn't precise in some areas, the trim boards have some gaps, and some outlets keep tripping the breaker from just using the vacuum. Also, for the price we paid, I feel like the finishes should be a little bit higher grade than what we got.

We would recommend Pulte to any of our friends and family. Even when comparing prices of "update" with other builder, we felt we really got a great house of high quality for a great price as well as a great mortgage rate.

Base price was affordable for us.

My family is already dealing with a lot of issues in the first few months of living in our new expensive pulte home. There just seems to be a lack of care put into making a presentable product for the home buyer.