Pulte Homes Reviews in Columbus, OH

as above without your construction supervisor scott i would rate the experience as not a very good one. he was the most helpful person on your team. steve at the closing as also very helpful. if it was not for him our closing was the worset one i have ever had. you have 2 great people in them

Home and surroundings good, workmanship and design good. Pulte mortgage however ruined our experience.

The design process is very rushed

Be cautious before signing contract. You will be locked once signed and no way you can negotiate or request of changes. Zero flexibility on minor customizations to home or options. Quality control is not good and often buyers find most issues before closing.

Not impressed . Pricy . No big space

Pulte pushes using their mortgage company, but they do not know what they are doing and do not communicate well. We waited for 4 months for a decision only to be rejected and told I had three weeks to get a full mortgage commitment or the entire deal would be voided. I had two mortgage approvals within two weeks. Building process was slow (6 months) with little to no communication until the end of the process. Multiple homes were started after ours and delivered weeks before. Even after 6 month build time, there are multiple outdoor items which need completed more than a month after closing. Overall the value was there due to an increasing market, but the length of transaction (10 months from signature to closing + 1 month later still waiting for landscaping and grass) and the lack of communication would make me hesitate to ever recommend building with Pulte ... More

Overall exp was not that great , but is is ok .

Before move in, our Pulte sales rep was not able to answer many questions, and at times provided incorrect information. After move in, there have been a number of issues with the house, generally minor, that are chalked up to poor craftsmanship. Poor flooring installation, thin paint with visible drywall tape, visible gaps between drywall sheets, non functional appliances. Working with our construction manager was at times effective, and other times we would get no response at all. A pulte warranty rep called us and rambled for 10 minutes about why some issues will be ignored by her team, despite our purchase of a brand new half million dollar home with a 1 year warranty on workmanship. ... More

Pulte does a good job at sales and financing. The house was well built, but follow up on open items after closing is terrible. We closed six weeks ago and were told that landscaping and grass would be done quickly. So far nothing has been done, and we can't even get a expected timeframe. For other issues (doors, drywall, etc.) we were referred to warranty (Customer service). they don't even return voicemail messages. the one item they sent somebody out to fix (door) is now worse than before they fixed it. We were told that in order to get things done we need to elevate it up to someone at the next level, and get belligerent with them. let me know someone to contact who will actually respond. We have had several new homes built before, and have never had follow up service issues with a builder before. the others fixed their problems in a timely manner, and actually had a customer first mentality that doesn't exist with Pulte. ... More

Plan on spending some time and money fixing all the things that are delivered just "good enough" by Pulte - floors went in first and weren't protected, gaps around outlets and switches, one coat of paint that is paper thin, and overall such a disappointment. Wouldn't recommend Pulte to anyone. Focus is on selling homes as fast as possible - no one cares about quality of product.

There were a few items that should be included in a house. A garage door opener, pulls on cabinets, and vents in the toilets. You all really seem to step over dollars to save pennies. If I would of known the above along with the fact that you were not willing at all to help with changes on a house that was not sheet rocked is very disappointing. Would not recommend you all or buy another home from you.

The workmanship has been poor. While we were rushed into closing, many issues remained unresolved. There were many minor flaws. However, there were many major flaws requiring redoing/replacement of the following items. 1. Crooked windows - needed re-installment 2. Kitchen sink scratched - needed replacement 3. Front door peep hole drilled wrong - waiting for replacement 4. Master bath toilet door installed wrong - waiting for re-installment 5. Guest bath cabinet damaged - waiting for replacement 6. Master bath toilet did not function properly - after two service calls it is finally in working conditions with a warning that it may happen again 7. The heating system is not working well. The master bedroom area is very cold and we are barely managing by using extra heaters. With each of these being redone, we are going through lot of inconveniences. It is disrupting our regular activities. ... More

Our home buying experience was pleasant until we signed the papers. After that, our project manager continuously dropped the ball, warranty claims have gone unresolved, we were skipped multiple times for sod, and we were lied to. We paid a premium for our lot because we were told that nothing would ever be developed behind us, and before Pulte is even done building in the neighborhood, people are out behind our house to start putting in a bike path. We feel betrayed and scammed.

There were numerous things leading up to close that were not checked or inspected at high quality standard. I had to find those things and provide them to Pulte. The construction manager did work quickly to address these issues and concerns but they should have been caught sooner. Such as the water didn’t work and sinks were clogged. I caught that from running water in all sinks

This is my first experience with Pulte. I have been less than impressed. With this home I upgraded several options and unfortunately many of the upgraded options were executed poorly in the build process. This left a lengthy list of items to complete post closing and severe buyer’s remorse. I have been in my home almost 60 days now and am still having challenges with some of the subcontractors to complete their assigned task correctly. I understand there is a labor shortage so things take time, but there is no excuse for poor craftsmanship. Several of the outstanding items are a result of a trade clearly rushing through the task. This is unacceptable. On their website Pulte frequently mentions “quality”, “higher standards”, “attention to detail” but candidly I did not see this during my build process. During my build process there were items I had to call out to my site mgr (I.e a door created when there wasn’t one selected, a missing transom window, an uninstalled grounding wire from my exterior electrical box, the wrong accent stone placed on the home, etc). For these reasons I will not use again or recommend Pulte to family or friends. ... More

Make sure you look at everything the contractors do because the workmanship is poor. Our house is beautiful but so much needs fixed. Make sure you are getting the things you paid for.

As a real estate agent, our experience was less than impressive. Home was supposed to close in July. Waited over 3 months for siding. Ultimately, we were only given 1 "option" as a "replacement" color. Ironically, I had asked if we should choose a replacement in July. House closed 3 months late, which pushed back the sale of our previous home (missing the summer sales season). Refrigerator was delivered and installed with broken door. Drywall finishing and painting is a 5.5 out of 10, at best. Even though the home past inspection, permitting and occupancy, the Sump Pump was wired on the incorrect breaker. In addition, the electrical contractor placed over 20 receptacles on 1 (15 amp) circuit. Standard "rule of thumb" is 8-10 per (15 amp) breaker. Planted grass and sod too late in season. I will most likely need to replant and seed in spring. ... More

We moved into our new home 3 months ago. There have been multiple issues since we moved in. These include electric hookups for lights being buried under drywall, the air conditioning not being fully hooked up and requiring additional parts to be ordered to fix it, and the concrete cracking on my front porch after a month. The service department after the closing made me wait for 3 weeks before I even got a response when I brought these issues up. Be wary is my advice as they charge a premium price for these homes but skimp on the quality.

I am writing to relay the experience we’ve had so far in our experience with Pulte. We were one of the first people to move into Homestead at Scott’s Farms. We were very excited to move back to Ohio after being in South Carolina the past 7 years. However the love of the new home has quickly faded. In the month of being here we’ve experienced two major issues with the home and now are questioning the overall quality and safety of the home for our family. The first night in the house we identified we had zero heat in our master bedroom. It took nearly three weeks to resolve and was identified the issue was caused by faulty installation by the electrician who damaged the ducts. This resulted in the floor having to be tore up. Then this week we woke up to no hot water. They believed the unit needed to be replaced which meant we’d be without hot water for over 24 hours due to a lack of urgency to address the problem. When they came to replace it today it would still not work. They then identified it must be an electrical issue. When he arrived the technician identified that due to improper installation the breaker had melted multiple units in the panel nearly resulting in a fire. I’ve attached pictures. Overall, we understand there are things that happen with new homes as this is our third new build home. However these are things which are completely unacceptable and the most recent has resulted in us questioning the safety of the house for the family and if purchasing a Pulte home was the right decision. We felt it was important to share this as if it was one of my businesses I would want to know this. ... More

If you buy a house from Pulte you must keep on them constantly to make sure the job and quality is as expected. Unfortunately the contract with the builder is so one-sided favoring them that you essentially don't have any recourse when things are done poorly. The design and layout are great, it is a shame that the build quality is not up to the standards they used to have. Also beware, Pulte is cutting corners on materials in the house. Even upgraded items like kitchen cabinets are poor quality. Unfortunately I will never buy another Pulte house.

Pulte is using sloppy contractors and generally doesn’t care about their customers post purchase. They installed lots of already brown, most dead sod that is not coming back to life and 2 weeks of daily watering and accused me of not watering enough despite my day 1 proof with photos and my water bill detailed usage graph, then their sod contractor came and literally yelled in my face and they are refusing to replace the dead sections they installed. Incredibly unprofessional and it’s a disgrace Pulte uses such awful contractors. We’ve also having electrical issues, corners were cut with plumbing, mortar and paint speckles are all over bath runs because they weren’t properly protected, drywall seams are very visible, many items called out during the build process were never fully addressed despite promises they would be. A lot of the issues weren’t seen at the blue tape final walk through. There’s just no way you can catch everything in that one hour window. But after living here nearly 2 months it’s clear Pulte does not pay attention to detail or care about their clients post purchase. ... More

Be careful when signing a contract. You have to make selections at that time that cannot - or will not - be changed. You are given the choices on the day of contract and have to decide then. No changes allowed.

Our experience was negatively impacted by a weak construction manager who did little to oversee the pace and quality of the build process. Fortunately, our sales representative was great and has helped us mitigate the issues. Frankly, the rest of the story is the most important, as we see the response to the items that need repairs.

Have had a lot of issues with labor shortages, back ordered products, and wanting us to close on an incomplete home. Still trying to get shutters since they are on back order but other identical homes are receiving theirs. Also told sod and landscaping might not happen until spring of 2022 and we moved in July 2021.

Bought this home after coming to know Pulte homes are good at construction and they take care customers well. Realized that they are no more as the community was sold out and they wanted to handover the pending homes soon and move out. It was supposed to be inventory home with upgraded materials and we did not have a chance to choose any further. Had poor laundry flooring, handrails, poor paint quality (know that we had to wait for a year to settle down, but the paint that I got was very poor quality). More than a month now after closing but there were many pending items and still not fixed. There were many missing items in the build (tissue holder, towel holder, towel ring), back side door entry door was fixed right in front of floor air vent. Some of the fixtures (done via contractors) had loose fittings, improper workmanship. One would think the field manager is the one who pulls over all contractors and inspect what is in the build and what was completed however we had to end up in telling him many missing things. Not sure how they would keep their promise of coming back after 1 year to inspect and fix things once the home settles down. ... More