Pulte Homes Reviews in Columbus, OH

Craftsmanship isn’t there, landscaping is awful, cracks everywhere, cheap material. Do not buy from this company.

Quality of material is very bad . Garrage door broke just next day , kitchen trolleys broken within the week , dry walls gets impact even for small punch , plugs not working , customer care do not pick up phone , emails dont getvresponses and ask photo for every complaint. If you are customer friendly you should immediately send your manager and ask for customer concerns . Even after so many emails no one turned up . Its complete disaster. Pls give me a call and i will explain what i am going through. Even closing documents signed on closing day with title company is still not received. Please take care of these concerns immediately. ... More

Very poor quality of workmanship overall - few examples include very bad cutting of the roof for pipes out, drywall finish around windows, baseboard footer, staircase railing, sod foundation, appliances not fixing firm in its place and many more. Materials are very cheap especially the lumber is very bad and all the fixtures looks very fancy but very cheap quality. As a renowned builder, I would expect construction managers to review the work performed by contractors, but I have never seen this during my entire home construction process. I had to visit property multiple times during the construction to find and report many issues, but no accountability taken to fix many of the issues reported or cheap fixes/workarounds are done. No proper communication during the build process. Overall, not worth the price. ... More

Incorrect wiring, voltage fluctuations, unclean flooring (with paint stains everywhere), bad paint job (revealing drywall), and uneven walls. This is our second home with Pulte, and the quality has significantly deteriorated.

Our neighborhood has experienced so many issues. The only thing I can say good is location - close to everything. Everything else has truly been a nightmare. I don’t know if I’ve met a neighbor who had a good building experience. It seems they hire workers who don’t care about the work they do and then they have no quality controls in place to make sure work is being done correctly. And these are expensive houses! I would never build with Pulte again after my experience.

Not quality work at all

The trim on our cabinets is not lined up there's a nail coming out of our floor there's some epoxy left on a cabinet face there are tacks poking up at every transition to carpet we have paint splattered on our front stoop we have damaged shingles one of our cabinets are cracked a seam is opening up on our kitchen cabinet and several of our windows only open half way. we have brought this to the attention of the service team multiple times and keep getting told it they passed it on. It seems like it was passed to the trash cause no one cares

My name is Jay. My family and I bought the house on February 1st. On the October 21st we closed the house. This is our first time buying the new house. First time with pulte home. We are honestly to say that we are very disappointed with the buying process, the whole experience and the house build quality. We had just moved in a little over a month, the house paint has already started cracking over the living room and sunroom. It seems like the builder just try to close the house and ignore the quality. The cabinet frame cracks and still waiting on the repairing. Outside vinyl siding has holes they promised to fix which they never did. Shower tub is leaking water they had promised to fix and still waiting to be fixed. All the trim over the house looks awful and paint is not even and smooth. Construction manager Micheal seems like a nice guy but we feel like he only sweet talk to you and never really helping you fix the problems. Customer service takes forever to respond and only tell you that they will address the problem and never did. Overall, we had horrible experience with pulte home. We will never buy or build with pulte again. ... More

If I could go back in time, I would have gathered more information about Pulte before building our home. The final touches of our home were rushed, leaving us with unsightly mistakes all across our home. In addition, since moving in to our new home 30 days ago, our breaker box exploded because it was “wired wrong,” the external of our house was NEVER FINISHED so we are co-habitating with tons of spiders and bugs, and the community has had people over at our home fixing THEIR issues every single week, for 4-8 hours EACH DAY. I don’t feel at peace in this home and I am severely concerned about the efficacy and safety of our home! Think TWICE before purchasing from Pulte. We are far from pleased at this point. ... More

Home was closed with bunch of punch points,All punch points not been cleared after 2 months of closing .. whenever we are asking to pulte team they’d did not resounded on time. I could not utilize the appliances after 2months due to issues.very poor quality of workmanship and materials used, the whole house had been painted single coated( painting could have done 2 coat with primer),electrical pre fan wire not installed 2 separate breakers and drywalls are debt.filed team is not responding for all concerns and they are feeling that doing favor rather caring of customer issues. Totally disappointed with Pulte home Quality and workmanship ... More

Lack of commitment, material weak and defective. I have unsolved problems from the installation with American Flooring, Whirlpool, concrete splashes all over my porch, drive way that is not paved due to lack of management that resulted in too late in the year so could not be done, cracked and weak material all over my house… warranty department is useless. Very disappointed overall and nobody cares or contacted me to help or listen to me..

I opted for Pulte because of the name, However, it is just an illusion. So many issues in the house and no one responds in a timely manner. We just have to follow up again and again, however, no one really cares. Pulte just wanted to close on the house and we got fooled thinking they will take care of the issues. But we were wrong. For example, Just a month after moving in, there is a big crack in the basement foundation wall and water is leaking inside the basement. Sad part is, no one from Pulte came to look at it. Lot of other issues, which I am following up but no one is responding now. I don’t know what to do yet, the only option that I see is to get some legal help or post the feedback in social media and media with videos and photos. The only reason I bought a new home was to avoid any hassle for couple of years, however, selecting Pulte for building a new house was an incorrect decision. ... More

The final product is poor quality. Bad craftsmanship throughout the entire home. They rushed through the build it it shows. We have structural issues as well as "cosmetic" issues. It seems the structural issues would not have been brought to our attention by our construction manager and WE had to bring these to his attention. So it seems they knew about the issues but wasn't going to tell us. My worry is what else was rushed through during the build that we cannot see. We were turned away originally in March only to have our contract accepted in May with a huge price increase. The price increase was marketed on a higher quality home since it is now "Pulte" and not Centex anymore. I would be afraid to see what the Centex product was if this is the better quality home. We are very disappointed overall. To be fair Pulte is attempting to address our issues, we will see how that ultimately goes. ... More

Build Quality is not great. Especially dry wall. Sales person could have been supportive during option selection.

After contract signing, they don’t care about you. You have to chase 100 times even to get small updates. You will be lucky if you can get your home without any major issue.

My experience from pre closing to current has been stressful and completing home construction has been a struggle. Sales team is fantastic.

If you are looking for House to live for long term do not buy home. Very starter home quality and never expect any after closing support. Appliances have few issues and warranty is just myth.very unethical sales and support methods. All over not recommended to pursue

Multiple Delays, multiple craftsmanship issues, shady practices, rude people top down, design and mortgage divisions were incompetent liars that never answer phone or email.

DO NOT BUY A PULTE HOME!!!!!! We have been in this house for 2 months and it’s been horrible. We have had a gas leak. We have doors won’t close properly and hinges that pop and crack, flooring on first floor getting repaired/replaced for the second time, and major crack in the foundation. I wish I would have never bought this nightmare!!!!

A complete nightmare. Started during build process continued after closing. From sub par craftsmanship now to a new home filled with mold that made me sick! Only lived it 2 weeks had a major foundation issues. Then because lack of followIf i could go back I would never build with Pulte Homes! The home we received was NOTHING like the model home we toured. Contractors are horrible and Pulte does not check homes like they claim during the build process.

Please thoroughly review the design diagram, specifications, and dimensions of everything in your home. It will be a large document, but it's important to take the time to go through it carefully. Here are a few issues I personally encountered that you might want to watch out for: No electrical outlet in the gathering room for a TV – this was missed in my case. Bathtub size – the standard tub provided was smaller than expected. Make sure to confirm and request a regular-sized one if needed. Kitchen sink – the installed sink was about 1 inch smaller than the one shown in the design studio. Double-check and request a correction if necessary. Water pooling on the porch – although it may pass code, standing water can freeze in winter and become a slipping hazard. Ask for this to be addressed. Energy leaks in the loft – I experienced a 17-degree temperature difference due to air leaks from the garage attic. These are hard to detect, so consider hiring an external inspector to identify and report such issues. Wavy trim and drywall – check for quality and consistency in finishes. Taking these precautions early can save you from costly fixes later. ... More

Do not go with Pulte Mortgage even if they are offering incentives. Their rates are way high compared to other sources. In addition, the sales consultant at our community is the really bad with communication. He kept us waiting without confirming accurate details that led to delay in closing and costing us with late fees. Its a good community but the experience with Pulte hasn't been great!

Bad experience with pulte home purchase, and never recommend to anyone else.

I was promised by Dana that Pulte wanted my home perfect that’s why it took so long to finish. Let me tell you my house is far from perfect! On my final walk through with Brian and Dustin I, my son and granddaughter pointed out all the flaws and marked them with painters tape. They took no notes and kept nodding at the mistakes. When I moved in a week later the tape was gone and nothing was fixed. They did manage to put handles on my laundry room cabinets that’s all. I sent them text messages asking when they planned on coming back and was told they were not. My walls have cracks in the drywall, my oven doesn’t shut properly therefore the food isn’t cooking properly, my very expensive quartz countertops have chips in them they won’t even come out to see them, my wood floors have marks and scratches on them, again to bad I’m told, some of my tile doesn’t even go to the wall. My bathroom wall has a hole in it I’m wondering if hold will appear. Something is making me sneeze constantly I can’t wait to see what my doctor says about that. For what I paid for the house Pulte should be ashamed of themselves. You had no trouble taking my money and now you have washed your hands and will not stand behind your product. I also had to pay the first half of the taxes and wonder how long before I’m reimbursed, I wasn’t here until December 17, 2024. I also got a balanced forward on the New Albany Master group. To say I’m totally upset with Pulte is an understatement. Oh I also had my irrigation system freeze and explode water and shoot water all over my dirt for hours, nobody cared to help. Apparently Pulte checked the system and forgot to turn it off. Very sad. I don’t usually respond to review requests but enough is enough! You asked, let’s see how you respond. Do you care! ... More

The building process was so stressful that I felt overlooked. I received no replies to my emails and had to follow up on every detail. Even after moving in, I'm still waiting for a response to the issues I've raised. The quality of the build is poor, and I've encountered nothing but lies. Pulte only seemed interested until the contract was signed. They're not a responsible builder. I cannot and will not recommend Pulte to anyone.