Pulte Homes Reviews in Columbus, OH

Overall the home buying experience was good. The structural, design sessions and the overall timeline for the new construction were good. The construction took less time compared to the timelines provided by other builders. We had few concerns related to structure and elevation related items during and after the construction. The structural one was addressed quickly and the other one is yet to be addressed. Though it is new construction, I would recommend buyers inspect the home thoroughly during the construction to get issues fixed before it is too late.

Finishing of the house was not good. Have issues with the door installation and floor. The floor plan is horrible we paid around 11K. I didn’t feel it’s worth half a million

The salesman, Drew, was fantastic to work with and Bill was and responsive.

I would never recommend this builder based on quality of work and I would never suggest using their finance group.

Overall had good experience with sales and construction process

Nick is the project manager. He is amazing. The experience has been great despite come construction challenges. Those challenges are made up by open conversations and honesty.

We are 75 days into the ownership of our new home and while we love the house, it has been a horrible experience in getting the remaining items finished on our property. We have no schedule, work done incorrectly identified by us and not Pulte because the Field Manager did not monitor or QC, no communication from the Field Manager, and workers showing up unannounced. When we have brought this up to the Field Manager, we have been told that they can't "control the trades" and that they were unaware of them coming out to do work. It's been a very unprofessional, haphazard, and disappointing experience to close out what should have otherwise been a great experience. I hope that the remaining fill dirt & grade, downspouts, and landscaping can be completed at level we would expect at this price point, but we have no faith in that occurring. ... More

We were very pleased with our overall experience with everyone we worked with.

I had good experience with the builder

Workers very dedicated and coordinated actions

Very friendly team to work with

Response time of almost all the people working here is very good. Why Warranty? Pulte homes gives four category of warranty upto 10 years. Specially 5-10 years warranty of the structure which stand pulte out from the other builders around. The design of pulte are different and even appreciated by most of my friends.

This house was built during the COVID-19 pandemic and we were pleased that there weren’t many delays. There was however a lack of communication between us the customer and the builder.

Pulte is a reputed company and I purchased my new home in columbus area. The overall commitment was excellent and they did things as per my specifications. Materials used are of good quality and overall construction quality is very good.

They get the work completed very fast!

It was great working with them

Our builder was awesome to work with. Very knowledgeable, funny and always kept us in the loop. He went above and beyond to keep us updated and on schedule. Only complaint is the actual workers need to clean up messes better. The lot next to me is still being built and the front is an absolute mess. They even moved a huge pile of dirt to my yard this week. Crazy I spent $415k on a house and my yard looks trashed.

It was a good overall experience but they can improve in showcasing the interior selections on a computer. Sometimes looking at the small piece say a kitchen backsplash you don't get an idea how it will look. They could utilize virtual reality to show the selections made.

Only issues were driveway wasn’t done, no garage opener, also miscommunication with the mortgage payments, I sent mine in week and half ago still haven’t received it plus loan has been transferred. I got a letter to still pay Pulte but got letter from other servicer yesterday, I could have paid new servicer without any issues, very disappointed with that situation. Other than that everything else is ok

All questions and problems was answered and taken care of quickly.

From the planning phase all the way through to our closing, we couldn't have been more satisfied with our home building process. Special shout out to Ben - our construction manager! (We'll never build another house again... but if we do, we want him to do it)

Our Project Manager, Scott R., provided expert knowledge and support that really eased the entire process for us and helped us understand every step thoroughly, as well as help us make informed decisions!

To be fair, we have never contracted for a home to be built before, so there were a number of misunderstanding between us and the sales agent. We also made some bad design choices. Our sales agent was not new to the building industry, but was relatively new to this role. She does a yeoman’s job following up on questions, but by now I hope she is recognizing what is important, and what is trivial so she can better guide future customers. Positives If we asked a question of our sales representative, we got an answer. If a change we were thinking about was too expensive, our sales agent was sometimes able to get us a more cost-effective solution. Our field manager was generally regarded as one of the better, if not the best in Columbus. This guy is universally recognized for his ability to work with the customer. He did everything he could to remedy disappointments, to the point that he overspent his budget on our house. Even though we are now in a larger house, it is much tighter and better insulated, so in that respect it is more comfortable. Pulte will put ADA features such as wider doors in at pretty much their cost. We missed on one door, but the field supervisor added an extra stud during framing so we could open that space in the future if we chose. Disappointments The Design Center consultant said it best. “Pulte is a production company”. This works to the buyer’s advantage in controlling costs and getting the project finished, but it is a disadvantage to folks like us who missed key design elements. We never had luxury vinyl tile (LVT) before. It SHOULD NOT be offered as an option for the great room area. It looked like a wonderful option in the design center. However, it is loud underfoot, shows dirt easily, and is hard to clean. Since it is a floating floor, the LVT in our new home transmits vibration right through the subfloor and granite to items in the cabinets, island and countertops. We chose the free-standing gas range. We like the range, but you cannot walk within 20 feet of it without rattling the burners. Verify and clarify every detail that you can before the plans are submitted to the architect. • Know exactly what type of light fixture is going in every location. Base level fixtures are not aesthetically pleasing and/ or create dangerous conditions when it is time to change a light bulb. • Verify where the light switches will be. We have found several places where the switches are inconveniently located or where a three-way would improve livability. • Upgraded carpet pad is a separate option that we almost missed. • We had a huge misunderstanding over the style of window “grills” (field supervisor’s term) “grids” (manufacturer’s term) or “mullions” as they are called in the “Included Features” document. The net result is we have replaced the glass in our picture window. The “upgraded” paint still feels cheap and scuffs easily. Bottom line, make sure you understand details you see in the model are very likely not what you will see in your house unless you specifically agree to it in writing. Then you have to balance builder’s price to your budget. Some of folks take the standard feature, then rip it out if they think they can do something better themselves. We found this to be absurd. We wanted an ADA height toilet in one bathroom only, but were only given the option to have all ADA or all standard height. Whose house is this? Why should our toddler grandchildren have to scale a tall toilet when a standard toilet is hard enough already? Make sure you are willing to live with the size of lot you chose. None of the driveways in our subdivision had been installed when we went into contract, so we did not see this issue. The two-car driveways are not wide enough to get out of the car without stepping on to the grass (and/ or mud). They are only 1-car length, so you cannot stagger parking to facilitate getting in and out with two cars in the driveway, which is tough on seniors. If you can, find out what the grade will be looking like up to the entrances. The driving force for us was to get to a home where we could live better given our arthritis. Our lot ended up with some extra incline and extra steps at the entrances making it that much harder (and potentially dangerous) to enter and exit on icy days. Pulte delegates warranty work to the subcontractors unless it was an appliance issue for which Whirlpool has a separate service provider. We have had a four warranty issues so far that were eventually addressed, but it takes patience. For the most part, these were installation issues. • The pendant lights over the island were not hung to even lengths. • The horizontal dryer duct was not installed before the ceiling was sheet rocked. Everyone missed this on inspection. This was serendipitously caught after I dropped a pair of pliers down the opening while connecting the dryer • The dishwasher had multiple installation issues and factory defect. These were correctable on site. • The outlets by the sump pump were incorrectly installed with respect to GFI requirements. We will say that all of the service representatives were courteous, explained the problem, and completely. ... More

Was overall a smooth process

Very great experience! Highly recommend.