Pulte Homes Reviews in Columbus, OH
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What Columbus Homeowners Have to Say About Pulte Homes.
Read all 594 verified reviews from homeowners that built a new home with Pulte Homes in the Columbus area. Columbus homeowners have rated Pulte Homes an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Pulte Homes's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Pulte Homes
has 3.9 out of 5 stars in Columbus Area
594 Reviews in Columbus Area
Pulte Homes in Columbus Area
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Customer Reviews
Too many issues to mention
- Anonymous
- Verified HomeBuyer
- January 14, 2026
- Delaware, OH
Multiple Delays, multiple craftsmanship issues, shady practices, rude people top down, design and mortgage divisions were incompetent liars that never answer phone or email.
Pulte Homes responded:
Thank you for sharing your feedback. We’re truly sorry to hear about the delays, craftsmanship concerns, and negative experiences you encountered with communication and support. We appreciate you bringing these concerns to our attention and would welcome the opportunity to review them further if you’re willing to connect with us. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 1
Great Customer Service by Awesome People!
- Arushi V.
- Verified HomeBuyer
- December 16, 2025
- Hilliard, OH
Everyone we worked with was aamzing: Nick Pishitelli(Construction Manager), Sam Boehen (Sales), and Raymond Suiter(Customer Service). They were always available to chat and help us with any questions or requests we had. We just wanted the design studio appointment to allow us some flexbility with out choices. The 2 hr window for even cosmetic choices like Paint seemed a bit too early in the process without the option to change. Otherwise, all aspects of our home buying process were amazing.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re thrilled to hear that Nick, Sam, and Raymond were amazing to work with and consistently available to support you throughout the process! We appreciate your feedback about the design studio appointment and the limited flexibility within the two-hour window; your perspective is valuable and will be shared with our team as we look for ways to improve the experience. Aside from that, we’re so glad to hear that the rest of your homebuying journey was outstanding! Enjoy your new home! ^KH
Total Score 4
Quality 5
Trustworthiness 5
Responsiveness 5
Start to finish top notch experience
- Jessica C.
- Verified HomeBuyer
- December 14, 2025
- Plain City, OH
From day one until current day the entire process of buying with pulse has been first class. The entire sales team, mortgage team, construction team, and now service team are amazing. The craftsmanship is amazing. I couldn't be happier with the home and the price for the quality and upgrades. If I have a choice, I wpuld always chose Pulte.
Pulte Homes responded:
Thank you for sharing your wonderful experience. We’re thrilled to hear that every step, from sales and mortgage to construction and service, has been amazing! It’s great to know you’re so happy with the craftsmanship, quality, and value of your home. We truly appreciate your trust in us and are honored that you would choose us again! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellent build experience
- Marius S.
- Verified HomeBuyer
- December 10, 2025
- Blacklick, OH
From start to finish it was a positive experience. Builder is responsive and does their best to ensure timelines are met and concerns addressed. Prices are high, but in line with what is expected these days. Quality of build is good, above average with no major issues identified. Overall it was a great experience to build our dream home with Pulte.
Pulte Homes responded:
Thank you for sharing your experience. We’re delighted to hear that your journey from start to finish was positive and that our team was responsive in meeting timelines and addressing your concerns. It’s great to know you feel the build quality is above average and aligned with today’s market expectations. We truly appreciate your kind words and are honored to have helped you build your dream home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Suger Farm
- Akm A.
- Verified HomeBuyer
- December 09, 2025
- Hilliard, OH
It is a good house, but they can make more better with the same cost.
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear you feel your home is good, and we appreciate your perspective that there’s room for improvement without increasing cost. Your comments are valuable to us as we continue looking for ways to enhance the quality and experience for our homeowners. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
The home was not complete to our satisfaction. However, we closed the house. Tha totems they supposed to fix and were not done.
- Jason C.
- Verified HomeBuyer
- December 08, 2025
- Lewis Center, OH
Pulte could have a better construction manager who has higher standards regarding workmanship of the house. They tried to squeeze everything in the last week of closing.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and the lack of resolution on your concerns. We'd like to make leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Very happy
- Brian B.
- Verified HomeBuyer
- November 13, 2025
- Sunbury, OH
We are very pleased with our new home. The process was simple and the end product turned out really great. We didn't know exactly what we wanted but Pulte provided options for us to choose from.
Pulte Homes responded:
Thank you for sharing your experience. We’re so glad to hear that the process was simple and that you’re pleased with your new home! It’s great to know our team was able to guide you with helpful options along the way. Congratulations on your new home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Fast response with issues
- Lita L.
- Verified HomeBuyer
- November 06, 2025
- New Albany, OH
Brian is very helpful when problem happen.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're glad to hear that Brian has been helpful and responsive in resolving concerns in your new home! Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Great
- Cheray H.
- Verified HomeBuyer
- November 06, 2025
- Lockbourne, OH
We had a great experience from Chris our sales person to Greg and Brendan, our building supervisor. Everyone kept us posted and answered all questions we had in a timely matter. I would recommend Pulte to anyone wanting to build a new home.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're delighted to hear that you had a great homebuilding experience with our team! It's great to know that they kept you informed throughout and were responsive to your questions and concerns. We appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Worse experience of my life
- Jamison M.
- Verified HomeBuyer
- November 06, 2025
- Hilliard, OH
DO NOT BUY A PULTE HOME!!!!!! We have been in this house for 2 months and it’s been horrible. We have had a gas leak. We have doors won’t close properly and hinges that pop and crack, flooring on first floor getting repaired/replaced for the second time, and major crack in the foundation. I wish I would have never bought this nightmare!!!!
Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear about the serious issues you’ve experienced since moving into your new home. This is absolutely not the experience we want for any of our homeowners, and we understand how upsetting and stressful these problems must be. We’d like to review your situation immediately to make sure your concerns are properly addressed, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Randall
- Randall H.
- Verified HomeBuyer
- November 05, 2025
- Dublin, OH
Pulte made the entire home buying experience stress free . Molly , our sales rep was professional, friendly and responsive. Our construction supervisor, Nathan was communicating the entire way . If we had questions both were responsive and trustworthy. The home was delivered on time and looked great . Thanks for a great home buying experience and taking the stress away with your responsiveness, timeliness that build trust
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re thrilled to hear that Molly and Nathan made your homebuying journey smooth, transparent, and stress-free! It’s great to know their professionalism and communication helped build trust and confidence along the way. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Disappointment
- Anonymous
- Verified HomeBuyer
- November 05, 2025
- Hilliard, OH
This is my first and last new build as this house is now my "forever" home. I am still waiting for many issues to be resolved. Most of it could have been avoided if the subcontractors cared about workmanship and quality. Too much of a rush to just get it done no matter if the outcome was obviously sloppy or neglected. Not allowed enough time to really inspect the house before closing. The construction manager trying to get issues addressed on the actual closing day! The newly assigned warranty manager is a positive as he took the time to listen and spend time going over all the remaining ...
Pulte Homes responded:
Thank you for bringing this to our attention. We’re very sorry to hear that parts of your homebuilding process were rushed and that you’ve encountered quality concerns. That’s not the level of workmanship or attention to detail we aim to deliver, and we completely understand how disappointing this must feel. We would like to make leadership aware of your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Stephanie
- Stephanie T.
- Verified HomeBuyer
- November 05, 2025
- Delaware, OH
We love our home. Our concerns along the way were not always received how we would have liked from the sales agent. We caught errors in the building process, that created delays. We were surprised by the lack of upgrades at this price point.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We’re so glad to hear that you love your new home, though we’re sorry to learn that parts of the process didn’t meet your expectations. Your feedback about communication, construction details, and available upgrades is valuable and helps us improve the experience for future homeowners. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Building Experiance has room for improvement
- Anonymous
- Verified HomeBuyer
- October 30, 2025
- New Albany, OH
The building experience was over all satisfactory. The most challenging issue was the outside landscaping, particularly the sod placement. It took 6 weeks after closing to get sod laid. Problem seemed to be the supplier did not have irrigation and could not provide a quality product. We are still battling getting the green space next to our home cleaned up and grass seed planted by the HOA. Weeds and bare spots still linger. The performance of the service department was the best part of the process. We’ve had positive response to issues after we moved in and found various flaws.
Pulte Homes responded:
Thank you for sharing your experience. We’re glad to hear you’re satisfied overall and that our service team has provided positive support after your move-in. We are sorry to hear about the frustration caused from delays with landscaping and HOA maintenance, and we appreciate your patience as those final details are completed. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Nottingham Trace - Mixed experience
- Anonymous
- Verified HomeBuyer
- October 20, 2025
- New Albany, OH
Our experience with Pulte in Nottingham Trace was mixed. The home turned out ok but we had to keep reminding them of issues. It was a couple of weeks late which we were able to work around. We were given dates for some things that then never happened when they said. Took over 8 weeks after we closed and moved in to get the yard cleaned up and sod down. Overall the quality could be better for as much as we paid.
Pulte Homes responded:
Thank you for taking the time to share your experience. While we are glad to hear that you are happy with your new home, we're sorry to hear about the lack of follow-through from our team. If there are any outstanding concerns in your home, we'd like to learn more about them, can you please email us at customersupport@pultegroup.com with a brief summary of your concerns as well as your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Almost Perfect
- Jason H.
- Verified HomeBuyer
- October 18, 2025
- Plain City, OH
Steve was incredibly responsive to every inquiry my wife and I made about our home throughout the build process. We, as first time builder, were incredibly inquistive about all the details and he was patient and informative at every step. We also appreciated Claires timely responses to questions we hadnt even thought to ask. Both have continually been great even after we closed.
Pulte Homes responded:
Thank you for sharing your feedback. We’re so glad Steve and Claire were able to guide you through every step of your first home build with patience and expertise! It’s wonderful to hear that their support has continued even after closing. We truly appreciate your kind words and are delighted you’re enjoying your new home! ^KH
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 5
When errors or omissions occurred, items were generally handled in a timely manner.
- Matthew C.
- Verified HomeBuyer
- October 17, 2025
- New Albany, OH
The construction supervisors were always willing to spend the time to provide updates and answer questions.
Pulte Homes responded:
Thank you for taking the time to share your experience. We’re glad to hear that our construction supervisors were responsive, communicative, and helpful throughout the process! We appreciate your recognition of their efforts and are pleased that any issues were handled in a timely manner. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Average Home Buying Experience
- Anonymous
- Verified HomeBuyer
- October 16, 2025
- Delaware, OH
If you are getting an offer and would like to take a day or two to get back, get a written confirmation on the offer lock to get it, else you might loose thousands of dollars overnight like I did.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We understand how important it is to have clarity and written confirmation when dealing with offer locks. Your feedback is valuable and helps others be more informed during the process. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
1st Time Pulte Customer
- Richard C.
- Verified HomeBuyer
- October 16, 2025
- Hilliard, OH
I did not purchase from the beginning, therefore my home was already designed and in the building process before I began. Overall the floorplan and location were great, the initial contacts for purchase were amazing. Construction and Financing individuals made the appropriate statements as questions were asked to help along the process. Financing became tedious the closer we got to closing and ended up pushing back my closing date, which in conversations with neighbors, seemed to be a pattern. Construction made many comments to reach out with any questions, only to push those questions off ...
Pulte Homes responded:
Thank you for taking the time to share your experience so far. We’re glad to hear you’re happy with your home’s floor plan, location, and your overall experience! We understand how important clear communication and timely follow-up are throughout the process, and we appreciate your honesty as we continue to improve. We’re happy to hear our warranty team has been responsive, and we hope your positive experience continues! Congratulations on your new home, enjoy! ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Communication was great!
- Diane C.
- Verified HomeBuyer
- October 16, 2025
- Hilliard, OH
I was hesitant to build a home at this time in my life, but after speaking with Sam, I felt more comfortable. He answered concerns and was very enthusiastic to include my family in the process. Nick was also helpful and communicative in the process.
Pulte Homes responded:
Thank you for sharing your experience with us. We’re thrilled to hear that Sam and Nick made you feel comfortable and supported throughout the homebuilding process! It’s wonderful that they were able to address your concerns and communicative throughout the entire process. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Loan process
- Anonymous
- Verified HomeBuyer
- October 15, 2025
- Blacklick, OH
The loan processors Abiel and Conor were horrible! They never responded to emails nor pick up calls. They made it sound like, we wouldnt be able to get a loan. They only started being nice after l contacted another loan company. This was the most stressful moment of the whole process!
Pulte Homes responded:
Thank you for providing feedback for us. We are truly sorry hear about your experience with our mortgage team. That’s not the level of communication or support we expect for our customers. We have shared your comments with our team for review. Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
Pulte
- Anonymous
- Verified HomeBuyer
- October 13, 2025
- New Albany, OH
It was tough to get a final move in close date. We were given 3 different dates that cost us 3K in rentals. Because we rushed the final close date (we found out at 3 PM that were were closing the next day), the house was not cleaned. There was paint on the floor, lots of drywall dings, and other issues we didn't think we'd have with a brand new home. We didn't get any followup until we pressured our main builder contact. Was cleaned up after two months of being in the house. The air in the loft is still not working, we have one drawer and blind that is unusable in the kitchen.
Pulte Homes responded:
Thank you for sharing your experience. We’re very sorry to hear about the challenges you experienced with your closing timeline and the condition of your home at move-in. That’s not the level of quality or communication we strive to deliver. We'd like to escalate your concerns to leadership for their review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 2
Responsiveness 2
Building process great but after moving issues
- Jeckykumar P.
- Verified HomeBuyer
- October 10, 2025
- Plain City, OH
We have moved in our new home in August The building experience was great But there was some issues happened after we moved I have contacted support team various times Follow up various times After creating various requests Called and emailed several times After more than a month No one contacted me yet Ticket no DS2443647 was opened September 5th Someone named Garry suppose to contact me And that was response I get every time I contact Also that phone number they provided us no one answered no matter when you called and no matter how much you hold the call
Pulte Homes responded:
Thank you for bringing this to our attention. While we're glad to hear that you had a positive homebuilding experience, we're sorry to hear about the lack of follow through on your requests. We'd like to escalate your concerns to leadership for their review, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 1
Great experience with Pulte Homes
- Ashok S.
- Verified HomeBuyer
- October 10, 2025
- Marysville, OH
Eric,Adam & Nick was an incredible help as I navigated buying my first home As a first-time homebuyer, I had a lot of questions, and they guided me through every step with patience and expertise. Team was super communicative the whole way through and made sure nothing slipped through the cracks. I always felt like I was in good hands!
Pulte Homes responded:
Thank you for taking the time to share your experience. We're thrilled to hear that that Eric, Adam, and Nick made your first homebuying experience so smooth and reassuring! Their patience, expertise, and consistent communication clearly made a big difference, and it’s great to know you felt supported every step of the way! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Positive neighborhood. Many unresolved issues at closing
- Anonymous
- Verified HomeBuyer
- October 09, 2025
- New Albany, OH
This home was ‘technically’ finished for closing after 6-8 months. However, multiple work issues remained unfinished after closing. Pulte states they inspect contractor work throughout the build process, but that was not the case. Most neighbors, like myself, had to contact Pulte multiple times after closing regarding pending work. It wasn’t until 2 months after closing that all my contractor issues were completed. Quality of work is questionable. I do not believe Pulte monitored or inspected all contractor work before signing off on progress. I recommend any future buyers inspect ...
Pulte Homes responded:
Thank you for taking the time to share your feedback. We are truly sorry to hear that you have unresolved concerns since moving into your new home. We'd like to learn more about your concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
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