Pulte Homes Reviews in Columbus, OH

Worst experience. Would never build with Pulte ever again. Had to visit the house every day to make sure house was completed properly and on schedule. Had to go above site manager’s head on multiple occasions to his boss to make sure proper repairs were completed. Initial Electrical and plumbing done incorrectly in the kitchen, no water to the dishwasher, multiple cabinets damaged, windows leaked at the time of closing and then charged $700 in late closing fees because I wouldn’t sign until windows were repaired. Told me since I didn’t find it during the walk through it was my fault. I could go on with even more issues. Do not build with Pulte. ... More

Where to start? Sales associate misrepresented completion date, closed 90 days after date we were told. Massive delays and no one would communicate realistic expectations. Building lead told us he would reimburse for extra expenses incurred due to delay, but never told us it would be taxed. Quality just average, floor had massive issue that had to be fixed twice after move in. Couldn’t get garbage service at property for over two months. Was told we would have driveway paved in May, but still waiting on that. The list goes on, but tired of typing.

Issues from the beginning. Pulte Mortgage was a big disappointment however had to live with it.

Lack of communication and poor craftsmanship was the biggest issue.

We signed to buy a quick move in home which was completed up to structure. Nobody mentioned before contract that garage will be incomplete, incomplete drywall and with no paint. After just move in they increased the HOA without any prior notice. The exterior works finishing is not good. Its differs from what we saw in model home. The floor, stairs make cracking noise when we walk, the carpet joining is visible.

We selected a 2-story design on a concrete pad in the $500K+ price range. Under present circumstances I cannot recomend the purchase of a Pulte home. Mortgaged it through Pulte w $15K closing cost incentive which was quite helpful in lowering interest rate. The mortgage app process was fairly simple and smooth. Loved it but: The quality of materials is average at best, a lot of the workmanship was simply awful. After closing, problems (even obvious ones) are only acknowledged by Pulte if buyer mentions them first. To name but a few of the problems: 1. The drywall finishing was crude, lumpy in places, not even and smooth in others, drwall tape edges showing through at corner beads etc. Workers who come to repair are obviously inexperienced and certainly not very capable. 2. Corner stud walls were installed out of square and plumb, so much so, that almost every corner spot and wall in the main entry/ hallway is visibly out of plumb (i.e. floor trim bows in and out and isn't parallel to floorboard joints). 3. Most of the baseboard trim in the house, especially the entry way, is rippled or bowed due to bulging wall studs and out-of-plumb corner studs. Nary a straight line in the place. 4. There are countless globs in the paint finish everywhere. In all probability, either their brushes were dirty or they just painted over drywall mud that hadn't been removed. And no matter what they might call it, Pulte applies only a primer wall paint throughout. 5. Immediately upon moving in water infiltrated two windows (at interior windowsill) during an average rain shower. We were told the infiltration was due to "improper caulking" by installer, but imo there is a design flaw by Simonton the like's of which I've never seen in homes at this price range. Also, 8 of the 18 windows are difficult if not nearly impossible to open beyond halfway (due to improper installation or inferior quality), and one is quite visibly not square. 6. Large, dark, unsightly stain spot (16" approx) on the back porch from unknown source remains. We had to ask for it to be fixed. 7. Plumbing was run primarily below concrete pad resulting in a minimum 2 - 3 minute wait (2.5 gal) for hot water at kitchen sink, master bath sinks, and the 2nd first floor bathroom. ... More

The quality of materials was fair at best. Multiple repaints and touchups needed. The molding down the basement steps were gapping with a width at the bottom of 2.5 inches and top 1.5 inches. Was told this was the Standard with Poulti and local staff not allowed to change. As I write this we have handymen putting down molding for safety and a finished look. Our Handy men were shocked by the lack of finish. They were not complimentary with the product. One said if this was done right, I would not be here. Then vinyl flooring in three places have stains and scratches that are not able to be removed. I could go on. Our Realtor continues to also be amazed. Thanks for lis ... More

The whole process with pulte has been a struggle from the get go, there was a lack of communication throughout the process and many questions that we asked to get answered that were not. After moving in we have had many issues with the home just within the first month and as of now the value of the home we paid for does not seem to match the quality expected.

We are 75 days into the ownership of our new home and while we love the house, it has been a horrible experience in getting the remaining items finished on our property. We have no schedule, work done incorrectly identified by us and not Pulte because the Field Manager did not monitor or QC, no communication from the Field Manager, and workers showing up unannounced. When we have brought this up to the Field Manager, we have been told that they can't "control the trades" and that they were unaware of them coming out to do work. It's been a very unprofessional, haphazard, and disappointing experience to close out what should have otherwise been a great experience. I hope that the remaining fill dirt & grade, downspouts, and landscaping can be completed at level we would expect at this price point, but we have no faith in that occurring. ... More

I am really disappointed with the quality and service. - Poor material and quality - Closing process is flawed; you will have not have enough time to inspect the house.

The best part of the build is that they have done this at a pretty good pace and kept up with the timeline as promised (in fact a week before the tentative completion date). However the overall build quality is not to the expectations. It is quite evident in the finishing or touch up works done in the last minute and the very shabby job of cleaning the house or power washing the basement and garage. It was delivered in a "not so clean" state. Not satisfied !!!

While workmanship is decent, numerous issue around the subdivision including ingress/egress issues and drainage issues. Columbus staff has not been responsive except with generic vague responses nor seem trustworthy at this point.

Very poor quality of workmanship overall - few examples include very bad cutting of the roof for pipes out, drywall finish around windows, baseboard footer, staircase railing, sod foundation, appliances not fixing firm in its place and many more. Materials are very cheap especially the lumber is very bad and all the fixtures looks very fancy but very cheap quality. As a renowned builder, I would expect construction managers to review the work performed by contractors, but I have never seen this during my entire home construction process. I had to visit property multiple times during the construction to find and report many issues, but no accountability taken to fix many of the issues reported or cheap fixes/workarounds are done. No proper communication during the build process. Overall, not worth the price. ... More

I opted for Pulte because of the name, However, it is just an illusion. So many issues in the house and no one responds in a timely manner. We just have to follow up again and again, however, no one really cares. Pulte just wanted to close on the house and we got fooled thinking they will take care of the issues. But we were wrong. For example, Just a month after moving in, there is a big crack in the basement foundation wall and water is leaking inside the basement. Sad part is, no one from Pulte came to look at it. Lot of other issues, which I am following up but no one is responding now. I don’t know what to do yet, the only option that I see is to get some legal help or post the feedback in social media and media with videos and photos. The only reason I bought a new home was to avoid any hassle for couple of years, however, selecting Pulte for building a new house was an incorrect decision. ... More

We have experienced examples of poor workmanship in the construction of our new Pulte home at Lake Forest. Although Pulte is willing to provide subsequent repairs after failures are discovered, they show little interest in preventing errors in the first place since there is an obvious lack of quality control which allows substandard work to be provided to customers. Also, Pulte shows no interest in responding to significant inconveniences occurring during the repair process. This approach seems to be more focused on making the initial sale and employing subcontractors than on providing a positive experience for customers. Within TWO weeks of closing on our home, we experienced two examples of poor workmanship. First, we discovered a poorly installed electrical outlet (the one servicing the range) which had to be reinstalled. Luckily no damage resulted from this error, though we were unable to use the range for two weeks until the problem was discovered and repaired. We now worry about what we don't know about potential damage (fires??) caused by other poorly installed outlets. Second, we experienced a major failure of a fixture on the water main which resulted in a geyser spraying water into our brand new home for over an hour while we were out. We've since learned that two other homes in our neighborhood experienced similar plumbing failures. Of course, our home was still under warrantee so Pulte was obliged to repair the substantial damage throughout. With the obvious lack of quality control with Pulte construction, we find it impossible to trust the plumbing work throughout the home and continue to worry about what else may occur. In addition, Pulte has not shown an interest in alleviating the significant inconvenience we suffered (lack of sleep while dehumidifying equipment ran 24hrs/day and the electrical cost of running it, extra cost of wasted water, diminished home value, vacation days spent hosting contractors, etc.) while reconstruction and repairs took place, demonstrating little interest in providing a positive experience for the customer. Both of these experiences demonstrate to us that Pulte is more interested in making a sale and ensuring employment for their subcontractors than they are with providing a quality product and positive experience to their customers. ... More

Cheap materials and poor craftsmanship for money paid

Contractors were sloppy in finished work and Pulte doesn’t have an efficient means of checks and balances in place ensuring quality workmanship. It’s very disappointing given the money paid.

Craftsmanship isn’t there, landscaping is awful, cracks everywhere, cheap material. Do not buy from this company.

Quality of material is very bad . Garrage door broke just next day , kitchen trolleys broken within the week , dry walls gets impact even for small punch , plugs not working , customer care do not pick up phone , emails dont getvresponses and ask photo for every complaint. If you are customer friendly you should immediately send your manager and ask for customer concerns . Even after so many emails no one turned up . Its complete disaster. Pls give me a call and i will explain what i am going through. Even closing documents signed on closing day with title company is still not received. Please take care of these concerns immediately. ... More

Incorrect wiring, voltage fluctuations, unclean flooring (with paint stains everywhere), bad paint job (revealing drywall), and uneven walls. This is our second home with Pulte, and the quality has significantly deteriorated.

My name is Jay. My family and I bought the house on February 1st. On the October 21st we closed the house. This is our first time buying the new house. First time with pulte home. We are honestly to say that we are very disappointed with the buying process, the whole experience and the house build quality. We had just moved in a little over a month, the house paint has already started cracking over the living room and sunroom. It seems like the builder just try to close the house and ignore the quality. The cabinet frame cracks and still waiting on the repairing. Outside vinyl siding has holes they promised to fix which they never did. Shower tub is leaking water they had promised to fix and still waiting to be fixed. All the trim over the house looks awful and paint is not even and smooth. Construction manager Micheal seems like a nice guy but we feel like he only sweet talk to you and never really helping you fix the problems. Customer service takes forever to respond and only tell you that they will address the problem and never did. Overall, we had horrible experience with pulte home. We will never buy or build with pulte again. ... More

If I could go back in time, I would have gathered more information about Pulte before building our home. The final touches of our home were rushed, leaving us with unsightly mistakes all across our home. In addition, since moving in to our new home 30 days ago, our breaker box exploded because it was “wired wrong,” the external of our house was NEVER FINISHED so we are co-habitating with tons of spiders and bugs, and the community has had people over at our home fixing THEIR issues every single week, for 4-8 hours EACH DAY. I don’t feel at peace in this home and I am severely concerned about the efficacy and safety of our home! Think TWICE before purchasing from Pulte. We are far from pleased at this point. ... More

Lack of commitment, material weak and defective. I have unsolved problems from the installation with American Flooring, Whirlpool, concrete splashes all over my porch, drive way that is not paved due to lack of management that resulted in too late in the year so could not be done, cracked and weak material all over my house… warranty department is useless. Very disappointed overall and nobody cares or contacted me to help or listen to me..

The final product is poor quality. Bad craftsmanship throughout the entire home. They rushed through the build it it shows. We have structural issues as well as "cosmetic" issues. It seems the structural issues would not have been brought to our attention by our construction manager and WE had to bring these to his attention. So it seems they knew about the issues but wasn't going to tell us. My worry is what else was rushed through during the build that we cannot see. We were turned away originally in March only to have our contract accepted in May with a huge price increase. The price increase was marketed on a higher quality home since it is now "Pulte" and not Centex anymore. I would be afraid to see what the Centex product was if this is the better quality home. We are very disappointed overall. To be fair Pulte is attempting to address our issues, we will see how that ultimately goes. ... More

Build Quality is not great. Especially dry wall. Sales person could have been supportive during option selection.