Pulte Homes Reviews in Columbus, OH

The sales people are great,design team does great job, building process could be better,in spite of waiting close to 9 months from giving deposit at closing time there are deficits in work and finish quality, once Pulte receives money at closing responsiveness of all vendors in correcting deficits before closing date takes back seat because they are so busy doing work on new homes , I guess Pulte got the money from you so where are you going to go.

Don't be so excited to close, that you overlook items in your home that should be fixed, installed, or completed with the the highest quality before closing. Also if your gut tells you something should not be a certain way don't be afraid to question it and then follow up on it.

The sales people were great! ! Seems like Pulte was doing the bare minimum to close on the house and promising to fix items that were missed. If you didn’t catch any problem on the walk through, they say it’s not covered. The quality of the finish work on walls and woodwork are not good. No accountability!

Use your own financing, not Pulte. They want you to close before everything is completed. Have someone experienced do your punch-out and don’t close before everything meets your expectations.

despair it and replace. it this makes the third time they have been here. two tones of brushed nickel. on shower glass frame. out of fairness they have a great process but it currently broke with the issues they currrently have with subcontractors and vendors.

We are a first time home buyers. We have zero knowledge on the upgrades and options. It would have been helpful if sales could have told about the major selling upgrades we would have gone with them. We miss a few now which we regret to not have them. Second, I felt Pulte is not fair to all home owners. They finished the garage of almost every home owner missing a couple and when asked about it they gave some crappy answers. I know about 8-10 people who didn’t go with an option of finished garage and they still got them. It was unfair. What I learned working with construction manager is, you should visit your construction site often, take notes every week and send to him and not go easy on him. If you go easy, you are gonna lose a lot of things and always keep everything in email (writing). And ask only before you close and not after because you will see the difference in their responses once they close. ... More

Pulte is not a custom builder. It’s quantity, not quality. There is an obvious lack of pride in workmanship amongst the trades and not much accountability from Pulte.

The buying process was easy, the finance piece was easy and the people were great. However, once I moved in, I found multiple things broken or just poor (cheap) quality. I was so disappointed to move into a brand new home and find so many things that needed (and still need) to be fixed (inside and out). I've built with 4 other builders and lived in several other homes and this is the worst built home I've ever lived in (floor plan is great but everything feels so cheap). I could go on and on but I'll simply finish by saying I'm so very disappointed!!!

My wife and I really enjoyed the design and build process, our sales representative and project manager were thorough and transparent. Just wish the final product would have been as perfect as the rest of the process. We have been in our house 2 months and so far we have had minor water intrusion in our basement, our AC went out, we are having minor electrical issues, and there are multiple cracks in our basement walls. To make matters worse, we have come to expect less than caring, some might say passive aggressive responses after emailing customer service with these issues.

We moved in at the end of March...several items need fixed and we can hear in our kitchen everytime someone flushes the toilet upstairs..No insulation.. in walls...Kitchen cabinets doors are uneven...and I have big hole in my back yard and they keep putting dirt down for people who house was built after mine..Feel like since closing I don't matter.

Timely delivered but not happy with the quality of the material and lot of hidden things that weren’t explained during booking of home. On top of that, if we need to avail any service from the vendor, their charge is too high. Somehow I feel I paid much more and received the low quality home.

The sales experience went exceptionally well. My sales person was extremely responsive and follow through was fabulous. My issues all arise from the work of the vendors as detailed work was not completed at final pre-closing walk through nor has it been followed up as promised post closing. I am beyond frustrated and so disappointed.

While designing our new home, everything has to be in the STANDARD choices, regardless of custom’s needs (health and safety issues)! After closing, all issues that I reach out to the customer service were pushed away to 3rd parties, none was resolved by the customer care department! We have spent more time and money to fix issues that they won’t help! I’m so disappointed!

At this time I regret buying my Pulte Home. Way too many service issues, and poor response to those issues.

Im having multiple issues with drywall, lighting, and the dryer not being installed properly. No sod has been a nightmare especially with a dog. The construction workers leave trash that blows all over the neighborhood. The blacktop on the driveway is crumbling.

First the walls are so thin that you can hear any conversation from one room to the other with the doors closed. Second, the finishing touches are simply the worst. Third, a large amount of things have to be redone, it never ends. After living at the house for some time now things are still trying to be corrected.

I understand in this economic climate there's a lot of "hurry up and wait" with subcontractors. A week before close you look at the house and think certainly it won't be ready. They then rush to close because they have to meet their month-end quotas. Two days before close we do a walkthrough ("Build Quality Celebration") and point out a lot of cosmetic, attention to detail issues. You then don't get another opportunity to inspect the house. I close and it turns out a number of walk-through items weren't completed, such as a missing outlet cover, trash in the garage, trim separating from the wall and doors not flush. After a week of no response after requesting "Customer Service," the initial response is these should have been addressed at walk-through, anything post-close is a "maintenance issue" and "wait a year for the house to settle." In addition to missed walk-through items, almost immediately I start discovering stuff like a wall of outlets not working (wiring issue), two doors not flush and lifting off their hinges, and a bathroom drawer collapsed because the back of the track was never secured to the cabinet. I'm told those aren't structural. But minor things really make you start to question major things. They blame the subs, say they use the same subs as other builders, say this is common to all new homes...yet these are all things that would have been caught if their construction supervisor had come in after the subs and inspected the work. It makes you question what quality assurance processes are in place. The starting place never seems to be resolution but the knee-jerk reaction seems to consistently be to throw the contract legalese back at you...which is effort that would be better directed in addressing the issue. I'm not "dissatisfied" but they also make it easy to not love them. ... More

Pulte picks such inefficient products to put in these new and costly homes. Items such as the hot water tank, garbage disposal, a/c, etc - they’re an appropriate size for an apartment, not $400k+ homes. It’s obnoxious to spend so much money on a new home only to have to deal with “below grade” products after the fact. It’s like pulling the wool over buyers eyes, who would ever think that a new home wouldn’t get the products sufficient enough to run their home? The workmanship is also sub-par. All the contracted work is slapped up there with much care on the end product. There is so much paint that was carelessly shipped up on my new floors. It’s just all very disappointing. The high end homes you market are not so high end, in the end. ... More

as above without your construction supervisor scott i would rate the experience as not a very good one. he was the most helpful person on your team. steve at the closing as also very helpful. if it was not for him our closing was the worset one i have ever had. you have 2 great people in them

Home and surroundings good, workmanship and design good. Pulte mortgage however ruined our experience.

Not impressed . Pricy . No big space

The design process is very rushed

Be cautious before signing contract. You will be locked once signed and no way you can negotiate or request of changes. Zero flexibility on minor customizations to home or options. Quality control is not good and often buyers find most issues before closing.

Pulte pushes using their mortgage company, but they do not know what they are doing and do not communicate well. We waited for 4 months for a decision only to be rejected and told I had three weeks to get a full mortgage commitment or the entire deal would be voided. I had two mortgage approvals within two weeks. Building process was slow (6 months) with little to no communication until the end of the process. Multiple homes were started after ours and delivered weeks before. Even after 6 month build time, there are multiple outdoor items which need completed more than a month after closing. Overall the value was there due to an increasing market, but the length of transaction (10 months from signature to closing + 1 month later still waiting for landscaping and grass) and the lack of communication would make me hesitate to ever recommend building with Pulte ... More

Our experience with Pulte Homes was truly a tale of two very different teams. On the construction side, we could not have been more impressed. The craftsmanship and overall build quality of our home exceeded expectations. Even more notable was the communication throughout the construction process—timely updates, transparency, and a genuine willingness to answer questions made us feel informed and confident every step of the way. It’s clear that the construction team takes pride in their work, and it shows in both the final product and the customer experience. Unfortunately, our experience with the sales team was the complete opposite. From the initial interactions through higher levels of management, we consistently encountered a lack of knowledge, poor communication, and, most concerning, a lack of integrity. Questions often went unanswered or were answered incorrectly, and follow-through was inconsistent at best. Rather than feeling supported during a major life purchase, we often felt frustrated and misled. It’s disappointing because the strength of the construction team proves that Pulte Homes is capable of delivering an excellent experience. However, the sales process significantly detracted from what should have been an exciting and positive journey. In short: exceptional construction and communication on the building side, but a deeply frustrating and disappointing experience with the sales team. ... More