Pulte Homes Reviews in Columbus, OH

Very poor quality of workmanship overall - few examples include very bad cutting of the roof for pipes out, drywall finish around windows, baseboard footer, staircase railing, sod foundation, appliances not fixing firm in its place and many more. Materials are very cheap especially the lumber is very bad and all the fixtures looks very fancy but very cheap quality. As a renowned builder, I would expect construction managers to review the work performed by contractors, but I have never seen this during my entire home construction process. I had to visit property multiple times during the construction to find and report many issues, but no accountability taken to fix many of the issues reported or cheap fixes/workarounds are done. No proper communication during the build process. Overall, not worth the price. ... More

I opted for Pulte because of the name, However, it is just an illusion. So many issues in the house and no one responds in a timely manner. We just have to follow up again and again, however, no one really cares. Pulte just wanted to close on the house and we got fooled thinking they will take care of the issues. But we were wrong. For example, Just a month after moving in, there is a big crack in the basement foundation wall and water is leaking inside the basement. Sad part is, no one from Pulte came to look at it. Lot of other issues, which I am following up but no one is responding now. I don’t know what to do yet, the only option that I see is to get some legal help or post the feedback in social media and media with videos and photos. The only reason I bought a new home was to avoid any hassle for couple of years, however, selecting Pulte for building a new house was an incorrect decision. ... More

We have experienced examples of poor workmanship in the construction of our new Pulte home at Lake Forest. Although Pulte is willing to provide subsequent repairs after failures are discovered, they show little interest in preventing errors in the first place since there is an obvious lack of quality control which allows substandard work to be provided to customers. Also, Pulte shows no interest in responding to significant inconveniences occurring during the repair process. This approach seems to be more focused on making the initial sale and employing subcontractors than on providing a positive experience for customers. Within TWO weeks of closing on our home, we experienced two examples of poor workmanship. First, we discovered a poorly installed electrical outlet (the one servicing the range) which had to be reinstalled. Luckily no damage resulted from this error, though we were unable to use the range for two weeks until the problem was discovered and repaired. We now worry about what we don't know about potential damage (fires??) caused by other poorly installed outlets. Second, we experienced a major failure of a fixture on the water main which resulted in a geyser spraying water into our brand new home for over an hour while we were out. We've since learned that two other homes in our neighborhood experienced similar plumbing failures. Of course, our home was still under warrantee so Pulte was obliged to repair the substantial damage throughout. With the obvious lack of quality control with Pulte construction, we find it impossible to trust the plumbing work throughout the home and continue to worry about what else may occur. In addition, Pulte has not shown an interest in alleviating the significant inconvenience we suffered (lack of sleep while dehumidifying equipment ran 24hrs/day and the electrical cost of running it, extra cost of wasted water, diminished home value, vacation days spent hosting contractors, etc.) while reconstruction and repairs took place, demonstrating little interest in providing a positive experience for the customer. Both of these experiences demonstrate to us that Pulte is more interested in making a sale and ensuring employment for their subcontractors than they are with providing a quality product and positive experience to their customers. ... More

Cheap materials and poor craftsmanship for money paid

Contractors were sloppy in finished work and Pulte doesn’t have an efficient means of checks and balances in place ensuring quality workmanship. It’s very disappointing given the money paid.

Craftsmanship isn’t there, landscaping is awful, cracks everywhere, cheap material. Do not buy from this company.

Quality of material is very bad . Garrage door broke just next day , kitchen trolleys broken within the week , dry walls gets impact even for small punch , plugs not working , customer care do not pick up phone , emails dont getvresponses and ask photo for every complaint. If you are customer friendly you should immediately send your manager and ask for customer concerns . Even after so many emails no one turned up . Its complete disaster. Pls give me a call and i will explain what i am going through. Even closing documents signed on closing day with title company is still not received. Please take care of these concerns immediately. ... More

Incorrect wiring, voltage fluctuations, unclean flooring (with paint stains everywhere), bad paint job (revealing drywall), and uneven walls. This is our second home with Pulte, and the quality has significantly deteriorated.

My name is Jay. My family and I bought the house on February 1st. On the October 21st we closed the house. This is our first time buying the new house. First time with pulte home. We are honestly to say that we are very disappointed with the buying process, the whole experience and the house build quality. We had just moved in a little over a month, the house paint has already started cracking over the living room and sunroom. It seems like the builder just try to close the house and ignore the quality. The cabinet frame cracks and still waiting on the repairing. Outside vinyl siding has holes they promised to fix which they never did. Shower tub is leaking water they had promised to fix and still waiting to be fixed. All the trim over the house looks awful and paint is not even and smooth. Construction manager Micheal seems like a nice guy but we feel like he only sweet talk to you and never really helping you fix the problems. Customer service takes forever to respond and only tell you that they will address the problem and never did. Overall, we had horrible experience with pulte home. We will never buy or build with pulte again. ... More

If I could go back in time, I would have gathered more information about Pulte before building our home. The final touches of our home were rushed, leaving us with unsightly mistakes all across our home. In addition, since moving in to our new home 30 days ago, our breaker box exploded because it was “wired wrong,” the external of our house was NEVER FINISHED so we are co-habitating with tons of spiders and bugs, and the community has had people over at our home fixing THEIR issues every single week, for 4-8 hours EACH DAY. I don’t feel at peace in this home and I am severely concerned about the efficacy and safety of our home! Think TWICE before purchasing from Pulte. We are far from pleased at this point. ... More

Lack of commitment, material weak and defective. I have unsolved problems from the installation with American Flooring, Whirlpool, concrete splashes all over my porch, drive way that is not paved due to lack of management that resulted in too late in the year so could not be done, cracked and weak material all over my house… warranty department is useless. Very disappointed overall and nobody cares or contacted me to help or listen to me..

The final product is poor quality. Bad craftsmanship throughout the entire home. They rushed through the build it it shows. We have structural issues as well as "cosmetic" issues. It seems the structural issues would not have been brought to our attention by our construction manager and WE had to bring these to his attention. So it seems they knew about the issues but wasn't going to tell us. My worry is what else was rushed through during the build that we cannot see. We were turned away originally in March only to have our contract accepted in May with a huge price increase. The price increase was marketed on a higher quality home since it is now "Pulte" and not Centex anymore. I would be afraid to see what the Centex product was if this is the better quality home. We are very disappointed overall. To be fair Pulte is attempting to address our issues, we will see how that ultimately goes. ... More

Build Quality is not great. Especially dry wall. Sales person could have been supportive during option selection.

Not quality work at all

The trim on our cabinets is not lined up there's a nail coming out of our floor there's some epoxy left on a cabinet face there are tacks poking up at every transition to carpet we have paint splattered on our front stoop we have damaged shingles one of our cabinets are cracked a seam is opening up on our kitchen cabinet and several of our windows only open half way. we have brought this to the attention of the service team multiple times and keep getting told it they passed it on. It seems like it was passed to the trash cause no one cares

Home was closed with bunch of punch points,All punch points not been cleared after 2 months of closing .. whenever we are asking to pulte team they’d did not resounded on time. I could not utilize the appliances after 2months due to issues.very poor quality of workmanship and materials used, the whole house had been painted single coated( painting could have done 2 coat with primer),electrical pre fan wire not installed 2 separate breakers and drywalls are debt.filed team is not responding for all concerns and they are feeling that doing favor rather caring of customer issues. Totally disappointed with Pulte home Quality and workmanship ... More

Our neighborhood has experienced so many issues. The only thing I can say good is location - close to everything. Everything else has truly been a nightmare. I don’t know if I’ve met a neighbor who had a good building experience. It seems they hire workers who don’t care about the work they do and then they have no quality controls in place to make sure work is being done correctly. And these are expensive houses! I would never build with Pulte again after my experience.

After contract signing, they don’t care about you. You have to chase 100 times even to get small updates. You will be lucky if you can get your home without any major issue.

The mortgage and title process experience were great. I was able to get answers to questions in a timely matter. That is not true with customer service with their responsiveness to issues. Every call went to voicemail. I did not get call backs or in a timely manner. You will have some things like not having the air conditioning turned on, or the heat which is frustrating. It took 3 weeks after I moved in to get a trash can. This was the responsibility of the hoa and their hired management company. What were the homeowner of the condo to do in the interim? The move-in experience needs to be better handled. I received no welcome from the HOA and no way to get help when I truly needed it. ... More

My experience from pre closing to current has been stressful and completing home construction has been a struggle. Sales team is fantastic.

We had an extremely disappointing experience with Pulte. From the sales process to our closing date and even beyond that, there have been issues on all levels. On our closing date we were still missing our oven and there were over 30 incomplete items that still needed to be fixed. Here we are almost 2 months after our closing and only a fraction of the issues have been fixed. We would never build with Pulte again.

Do not go with Pulte Mortgage even if they are offering incentives. Their rates are way high compared to other sources. In addition, the sales consultant at our community is the really bad with communication. He kept us waiting without confirming accurate details that led to delay in closing and costing us with late fees. Its a good community but the experience with Pulte hasn't been great!

Initial part of Pulte buying and building process goes smoothly, but once you get closer to closing it turns negative. They communicate like you are their priority, but all they care about is closing and getting your money. Once the closing date is set they don't charge it, even if they are behind. They do a poor quality rush job to ensure they can close. Then on the remaining items you are stuck dealing with contractors after closing which is a separate nightmare. After going through all the negative experience, you end up with a poor quality home with stains and scratches on the floor, uneven walls, paint stains on everything (floor, fixtures, etc.) across the house, poor paint job (can see drywall mud), mud stains on carpet, and much more. ... More

The finishing work work was horrendously bad: crooked, unfinished trim around the floors, doors that were not level, wall paint over spray on the floor, panels with over a half inch gap in the flooring that was filled in with a brown substance, missing handles on the drawers and cabinet doors, drawers installed with the wrong glides, unpainted end pieces on the cabinet trim, blinds improperly installed and with the wrong handles, door stops installed backwards which punctured the doors etc. Response from those responsible has been very late and the corrections that have been made so far have come with silly excuses as to why those items were left in the condition they were. Over all - cabinetry and fixtures are cheap and I don't expect them to last very long. If not for the constraints of location and timing I would not have bought the house. I can tell you I will not be recommending Pulte to any one and will certainly pass along my experience to those who ask. ... More

The build process was ok, but the responsiveness of Pulte was substandard and there are still a lot of open issues month after closing. Don't recommend Pulte.