Pulte Homes Reviews in Columbus, OH

Bad customer service, build quality very poor, worst contractor never and mis guided info from sales rep.

Low quality contractors, work completed is subpar for the money spent.

Worst experience ever and very poor build quality Bad customer support

We did not have a great experience in buying this home as from the beginning we had issues with the Field Manager(not mentioning the name as requested).There has been times where we have pointed out many issues and it has been resolved after a lot of emails ( and arguments always happened not thru email but face to face) specially in the yard grading , water accumulation in front of the house in Caul-de -sac where mosquitos are breeding and not safe for the neighborhood(when we approached the customer care they mentioned that accumulation of water is because of Dandi bags .No dandi bag is there atall as all grass has been laid ,still there is water accumulation converted to slime), the AC vent does not cool the master bedroom. Apart from this anytime we bring issues to the Field Manager, instead of handling the situation he tells in front of other contractors working in the site that "we are putting words in the contactors mouth", he is "running out of explanation" etc etc. He talks in a very bad way and also regarding the grading issues in the backyard he said that even if we get it inspected from 3rd party contractor he will do nothing about it . Many of our friends have moved to Pulte because we always had great word but with personal experience we will never recommend it to anyone. We have felt demeaning and absolutely talked down by the field manager in various occasion. ... More

I would never recommend this builder based on quality of work and I would never suggest using their finance group.

Please thoroughly review the design diagram, specifications, and dimensions of everything in your home. It will be a large document, but it's important to take the time to go through it carefully. Here are a few issues I personally encountered that you might want to watch out for: No electrical outlet in the gathering room for a TV – this was missed in my case. Bathtub size – the standard tub provided was smaller than expected. Make sure to confirm and request a regular-sized one if needed. Kitchen sink – the installed sink was about 1 inch smaller than the one shown in the design studio. Double-check and request a correction if necessary. Water pooling on the porch – although it may pass code, standing water can freeze in winter and become a slipping hazard. Ask for this to be addressed. Energy leaks in the loft – I experienced a 17-degree temperature difference due to air leaks from the garage attic. These are hard to detect, so consider hiring an external inspector to identify and report such issues. Wavy trim and drywall – check for quality and consistency in finishes. Taking these precautions early can save you from costly fixes later. ... More

Bad experience with pulte home purchase, and never recommend to anyone else.

I was promised by Dana that Pulte wanted my home perfect that’s why it took so long to finish. Let me tell you my house is far from perfect! On my final walk through with Brian and Dustin I, my son and granddaughter pointed out all the flaws and marked them with painters tape. They took no notes and kept nodding at the mistakes. When I moved in a week later the tape was gone and nothing was fixed. They did manage to put handles on my laundry room cabinets that’s all. I sent them text messages asking when they planned on coming back and was told they were not. My walls have cracks in the drywall, my oven doesn’t shut properly therefore the food isn’t cooking properly, my very expensive quartz countertops have chips in them they won’t even come out to see them, my wood floors have marks and scratches on them, again to bad I’m told, some of my tile doesn’t even go to the wall. My bathroom wall has a hole in it I’m wondering if hold will appear. Something is making me sneeze constantly I can’t wait to see what my doctor says about that. For what I paid for the house Pulte should be ashamed of themselves. You had no trouble taking my money and now you have washed your hands and will not stand behind your product. I also had to pay the first half of the taxes and wonder how long before I’m reimbursed, I wasn’t here until December 17, 2024. I also got a balanced forward on the New Albany Master group. To say I’m totally upset with Pulte is an understatement. Oh I also had my irrigation system freeze and explode water and shoot water all over my dirt for hours, nobody cared to help. Apparently Pulte checked the system and forgot to turn it off. Very sad. I don’t usually respond to review requests but enough is enough! You asked, let’s see how you respond. Do you care! ... More

The building process was so stressful that I felt overlooked. I received no replies to my emails and had to follow up on every detail. Even after moving in, I'm still waiting for a response to the issues I've raised. The quality of the build is poor, and I've encountered nothing but lies. Pulte only seemed interested until the contract was signed. They're not a responsible builder. I cannot and will not recommend Pulte to anyone.

So far my experience with Pulte is very bad. I will never buy again from Pulte or recommend it to any of my friend, I had to select 1 star ratings because there is no option to select less than 1 star, Pulte doesn't really deserve even a single star. Some of the highlights: - Build quality is very poor. - Almost every door in the house has one or other problem. - Air outlets do not work properly to close or open. - Bathroom/outdoor outlets do not have GFCIs. - Floor Squeaking sound all around the home. - cabinet issues. - Paid for the Sod but got lots and lots or Crab grass, feels like I paid for the crab grass. - Drywall finishing is not good. - Power outlets not working. - Sump Pump lid not there. - nails are popping from carpet and hurting toes. - there is endless list of issues. - There is Pond in the back of my home and the fountain is not working ever since I singed contract in November 2023. There was no proper walk through before the closing. Pulte Mortgage literally made me cry for the loan. Loan agents do not even know how to process the loans. I closed my home more than 2 months back, but issues are still there, Pulte is taking forever to resolve the issues. I hope this review is also not just for the namesake. ... More

Poorly built. There are numerous issues with circuit breakers, concrete work is not done properly. Needs multiple follow-ups for every single issue. No confidence in the builder's inspection. Builder is more interested in getting good ratings than the quality. I have built houses with other builders like MI and Rockford. I would recommend them than Pulte.

The post sales experience has been disappointing. Workmanship is sloppy with poor quality control. Expected the home to have been in better condition upon closing, especially given it is a new construction. Issues pointed out at pre-closing were not addressed and 6 weeks later, still waiting for resolution. There have been new issues with the home just in the last 3 weeks. Customer Care is unresponsive. Would not recommend.

Bad quality, things break down in the first month

I would not recommend buying a house from Pulte. I had a horrible experience with Pulte. The field manager is not focusing on the build. I had many issues after closing my house. They are not fixing the problem yet. My field manager is lying a lot. They messed up the staircase, interior doors, curtains, rods, etc.; I will move to a higher level to fix all my issues.

Very very bad experience, don’t trust pulte. Had multiple issues through out the process but they don’t have time to fix it as they are very busy with other customers and don’t care about old customers. I made a bad choice building my dream home with pulte, please don’t do what I did. We built our house once in lifetime and they don’t care once they get the money.

First, the sales representative is very rude in responding. Even after 40 days of closiystill there are lot of non weather related items pending.

We have a leak in our ceiling (now with two holes in it), flooring damaged, garage door seal / weather strip damage, interior doors not shutting properly and one whole side of our garage is not powered. Not what you expect when moving into a model when the Pulte sales team worked here every day and had to notice / see all this.

Company wouldn’t listen to our concerns, eventually leading to a basement that’s flooded twice, once after we closed and moved in. List of things that still haven’t been done in almost 2 months of occupancy. Broken promises the entire way.

Poor customer service from builder and sales team. Unresponsive and provided misinformation.

I would have answered the 15 question build questions completely differently after I moved in if I had uncovered all the problems with my house. The ONLY thing that went well was the title company for this all cash purchase. My punch list is over 20 items long and no one provides updates on anything. The completely wrong counter/sink/mirror/light bar configuration was installed in my master bath. The data panel/closet in the garage has an electrical outlet that is not connect to anything and the other bathroom has a light fixture was not installed and is sitting on the toilet tank. Those are just three of my issues, but the quality of the build is very crappy. The sales personnel, although very personable, don't know details on what they're selling and the construction manager doesn't know the housing development. Construction manager said don't say there are unfinished items in the 15 question survey after closing because people have lost their jobs over this. You need a real ticketing system for service orders with one ticket per service issue. Then you need to provide regular updates rather than communicate either via email or not at all. As it is, service issues seem to fall into a black hole. ... More

would not recommend Pulte at all.

Don't go with them, Very Bad experience

PLEASE STAY CLEAR. Extremely horrible buying experience. They made mistakes in the basement for wet bar plumbing and bathroom rough-in plumbing but refused to accept it. They changed contractors 3 times over the course of the build. Build quality is extremely poor - hear squeaky sounds like the house is from the 80s. Zero professionalism and accountability. Horrible management and really bad workmanship make this an experience I would not wish on my worst enemy. Do not build with Pulte.

The company refuses to solve any of the problems you point out about the homer unless you get someone who is very knowledgeable to argue with them. Things such as bumps all over the floors and a gaping gap between the floor and the parking garage door, half an inch crevice between the stove counter, walls that are protruding by about 1-2 inches, which are all normal according to Pulte. The small problems involves a crooked oven and microwave, which is useable but it could look better. Another is random nails missing from door hinges, which again is useable, but really could just not forget the nails maybe? Either way, I understand there may be problems with a new build, either due to lack of attention from the workers (they had beer cans all over the place when we came to check the unbuilt house), or unpreventable problems like shrinkage, but I really do not like being told obvious problems are "normal". ... More

1. Sales person have NO sales experience and ZERO Knowledge home sales or options. 2. Sales person is very arrogant, NOT trustworthy, fabulist, her ultimate goal is MAKE MONEY in sales NOT providing accurate information. Lot of options were missed during the final selection process. This is very evident including- Pulte staff agrees with these comments. 3. Even though I had a realtor, in the final sales documents sales person did not include the realtor. 4. The Options were selected based on Model, but blu prints were developed completely different. ALL SURPRISES. 5. Does not provide option list for a selected home. Need to make separate trip for every question. 6. Sales person Sends threatening emails, this is unacceptable. 7. The first meeting with Field Manager, sales person ask for signing paper work from customer, then you add the text. Basically it a forgery. 8. The Model home and the blue prints are different, sales person or field manager cannot able to support to have chandelier as per the Model. 9. The substandard material - like lumber, windows, doors, baseboards, cabinets, appliances and several more. 10. The paint is a Joke, when you rub the wall, one can see the drywall. 11. Workmanship- the windows are crooked. Lots of squeaky floors, basement was flooded for several days, the floor is discolored. Adjacent Model Model next to my home is an example, due to that reason the basement is getting painted in grey. The entry had lot of scratches during the building process, the field manager should fix them. 13. Cutting the corners every aspect, did not clean and power wash the basement. 14. Bathrooms spout were broken. 15. The Whirlpool microwave and oven stopped functioning on the Day one after move in. 16. Cabinets upgrade -2 option material quality is worst. 17. Poor workmanship quality. 18. Option prices are very high with Substandard material. 19. Beware of sales person forgery practice. ... More