Pulte Homes Reviews in Columbus, OH

Larry was great to work with during the construction phase!

Pulte built a beautiful home. We are overall happy with our purchase. There have been some issues in first month of move in, but so far pulte has tried to take care of issues in a timely manor. We looked at many homes and builders during our home finder process and overall pulte was the best quality for money with large lot size. Would recommend.

1. Sales person have NO sales experience and ZERO Knowledge home sales or options. 2. Sales person is very arrogant, NOT trustworthy, fabulist, her ultimate goal is MAKE MONEY in sales NOT providing accurate information. Lot of options were missed during the final selection process. This is very evident including- Pulte staff agrees with these comments. 3. Even though I had a realtor, in the final sales documents sales person did not include the realtor. 4. The Options were selected based on Model, but blu prints were developed completely different. ALL SURPRISES. 5. Does not provide option list for a selected home. Need to make separate trip for every question. 6. Sales person Sends threatening emails, this is unacceptable. 7. The first meeting with Field Manager, sales person ask for signing paper work from customer, then you add the text. Basically it a forgery. 8. The Model home and the blue prints are different, sales person or field manager cannot able to support to have chandelier as per the Model. 9. The substandard material - like lumber, windows, doors, baseboards, cabinets, appliances and several more. 10. The paint is a Joke, when you rub the wall, one can see the drywall. 11. Workmanship- the windows are crooked. Lots of squeaky floors, basement was flooded for several days, the floor is discolored. Adjacent Model Model next to my home is an example, due to that reason the basement is getting painted in grey. The entry had lot of scratches during the building process, the field manager should fix them. 13. Cutting the corners every aspect, did not clean and power wash the basement. 14. Bathrooms spout were broken. 15. The Whirlpool microwave and oven stopped functioning on the Day one after move in. 16. Cabinets upgrade -2 option material quality is worst. 17. Poor workmanship quality. 18. Option prices are very high with Substandard material. 19. Beware of sales person forgery practice. ... More

Major flaw in master bedroom wall. Needs major repair.

The mortgage and title process experience were great. I was able to get answers to questions in a timely matter. That is not true with customer service with their responsiveness to issues. Every call went to voicemail. I did not get call backs or in a timely manner. You will have some things like not having the air conditioning turned on, or the heat which is frustrating. It took 3 weeks after I moved in to get a trash can. This was the responsibility of the hoa and their hired management company. What were the homeowner of the condo to do in the interim? The move-in experience needs to be better handled. I received no welcome from the HOA and no way to get help when I truly needed it. ... More

We are generally satisfied. But Pulte as a company has communication issues with customers and within the organization as a whole. It is an absolute necessity for a new home buyer to stay on top of the entire home building process as much as possible and document everything (Special Requests, Exceptions, NSO's, etc.). The actual subdivision supervisors (Wayne, Scott, & Alex) and the sales representative (Chris) were outstanding and all deserve 5 stars.

We need some repairs NOW and very poor quality compared to Pulte in Arizona

Our home in many respects is a prototype as it is the first one in a new communitee. Local building code issue, design centers lack of complete details on the project and other small details that need to be addressed will answer the questions related to our overall experience. The above "Star" ratings should NOT be considered a final rating, only a rating on the process. We have every expectation that the final rating will be a FIVE plus. All the members of the Pulte Group have shown us that they care about their product and have gone out of their way to make us feel confident that we will enjoy our new home. ... More

Quality of Home is not as good as like some Home Builder in Dublin and Columbus area,like MI Homes & Rock ford Homes.One thing I would like to Mention that Super wiser Mr.Dale helped us lot address our concern and if we have some questions.He addresses them promptly.Good Luck Dale and stay Blessed

Frequent communication is highly advised and is very well received. Clarification and insight on progress is done face to face. It is important to get as much as possible clarity upfront and stay in-touch with the Pulte team. We experienced professional partnerships and made friends during the process. Be patient and allow the process to play itself out in a qualitative manner.

Work very closely with all the pulte employees, don't be afraid to ask questions. They will help you and guide you through the whole process and put your mind at ease.

Nice job, disappointed with the delay in the sods installation

Nice house, that should fit our future lifestyle.

Overall we were pleased with our new home.

Pulte Builders and the entire team are professionals at what they do. Each team member from the Sales team to the onsite leads are attentive, and care about customer satisfaction. They are open and reactive to questions, and once in our home we were proud of the home and all its workmanship and quality products that Pulte stands behind.

I really like the home but the communication from the field team completely stopped at closing. Driveway and yard are still a work in progress due to weather but I only know something is going to happen when someone shows up knocking at the door. A heads up seems like it should be in order ‘hey, don’t drive on the concrete for x days’ versus it just being poured, roped off, and no discussion.

We had a couple minor issues when we moved in and the Pulte came right over and fixed them!

Great process.

We had never built a house before. The salesperson was informative and offered advice and suggestions as we were making our decisions . We never felt pressured. You will only get out of this experience what you are willing to put into it. We tend to be people that plan far ahead. We visited several Pulte communities looking at how our preferred model was being built. We kept a photo library of the various selections and construction results from the houses we visited so that we could show them how we wanted certain things done. Some things we did ourselves (installed our own under cabinet lighting, installed our own cabinet hardware, bought our own refrigerator and kitchen faucet etc) because we either did not like the options or believed we could do it cheaper and/or better). We knew that we wanted to install some Smart items that work with Alexa and we never thought we had enough outlets in any of our rooms so we added about 18 outlets throughout the house. We lived about 20 minutes away from our new house and we constantly made trips to the new site to watch construction and note little things that needed attention which they happily mitigated or explained. The final walk through held no real surprises or disappointments. A freak wind storm hit the house about 2 weeks before closing. They had the missing shingles replaced well before the closing. Our house broke ground in October 31 and we moved in mid-March. Since the roof was installed in the dead of winter the shingles never had a chance to warm up and bind. We also just got our asphalt driveway and trees and shrubs put in today because you can't do that in the winter. We love our house and wake up each morning very happy with our decision. ... More