Pulte Homes Reviews in Columbus, OH

We had a great experience with our new home! The team was very professional, and everything went smoothly from start to finish. Construction was completed on time, which we really appreciated. Along the way, a few quality issues came up, but the builder addressed them quickly and took care of everything without hesitation. Overall, the process was well-managed, communication was clear, and we’re happy with how everything turned out. Thank you for making the journey to beautiful home such a positive one!

The responsiveness of all the people involved was fantastic. It took a bit longer than expected but definitely worth the wait!

We encountered significant issues with both the Sales Consultant assigned to our project and the construction team responsible for building our home. Now that closing is complete, it is imperative to address how our experience can be meaningfully rectified or compensated—and how similar lapses can be prevented for future homeowners. Despite submitting these concerns in a prior survey, no follow-up action has been taken. The past several months have been both stressful and disheartening, and our repeated attempts to resolve these issues have only added to the frustration. Despite our early optimism, the process was undermined by a series of troubling missteps and communication breakdowns. We’ve compiled a thorough record of correspondence—emails, text messages, and documented interactions between ourselves, our realtor, and your team—that highlights systemic issues. Specific concerns include: - Unannounced Contract Cancellation: Our contract was prematurely voided without any notification, resulting in unnecessary confusion and delay. - Missed Opportunities for Upgrades/Add-ons: Key selections were never presented during early planning meetings, leaving us unable to make informed decisions or adjustments later. - Fireplace Installation Error: The fireplace placement deviated from the agreed plans and was not centered appropriately, raising questions about quality control. - Ignored NSO Request: Following our February 24th email, we were under the impression that a slat request was submitted. Multiple follow-ups received no acknowledgment or response. These issues—avoidable with even basic attention to detail—left us feeling misled, unsupported, and disappointed. They raise legitimate concerns about the professionalism and standards expected from your organization. The construction phase presented additional challenges. We experienced a revolving door of three different construction managers, resulting in inconsistent oversight and accountability. While the most recent manager showed genuine effort and dedication, they appeared undertrained and lacked the necessary support to handle the complexity of the project. The final walkthrough revealed that quality control and cleanliness were not priorities. There was visible dust and debris throughout the home, including an unacceptably dirty garage. Additionally, workmanship issues were glaring—cabinet installations had caused wall damage, and various finishes appeared rushed and uneven. ... More

Team as been slow on resolving punch list issues. Need greater urgency from team to own and resolve issues.

We love the design and location of our home! It is perfectly situated and has everything that we need close by. We've had to work with Customer Service on a weekly basis to get issues that were either constructed poorly or not working resolved. We still have on-going issues 2 months after moving in, but Pulte's Chris S. has been very attentive. That said, it's required at least one of us to be home to oversee and communicate this work for 7-9 days Monday-Friday. Some of the issues we've faced include: window reinstall (they originally placed the wrong one), wet drywall removal (wet surfaces appeared and never resolved), air conditioning outdoor coil needed cleaned from construction mud and dirt; air conditioning bypass replacement; new front door (crack in window seal--still not completed), deck trex replacement (still not completed), and re-mudded corner in our bump out (corner was framed further than wall, which they can't fix now except to make it less obvious), and high humidity in the home. TL;DR: love the home but it's still an ongoing project ... More

Everyone we’ve dealt with has been great! Our one concern/complaint so has mainly been the proximity to the train tracks and horn that constantly is heard all hours of the night. It’s to the point that I probably would not have purchased the home if I would have known it was this loud every night. The home, the neighborhood and the Pulte employees have been great.

A complete nightmare. Started during build process continued after closing. From sub par craftsmanship now to a new home filled with mold that made me sick! Only lived it 2 weeks had a major foundation issues. Then because lack of followIf i could go back I would never build with Pulte Homes! The home we received was NOTHING like the model home we toured. Contractors are horrible and Pulte does not check homes like they claim during the build process.

We had built previously in carpenters mill and were excited to build again with Pulte. This experience was even better than the last (which was also great!). Cannot recommend a Pulte home more.

Beautiful house, lovely color combinations Great. Great sales team.

I have had a wonderful experience with Pulte ! From the very beginning Claire, at the model home, was a great guide through the process. The site manager, Steve, was helpful through the building stage. The attention to detail and quality is evident throughout our home. I would recommend Pulte to anyone considering a new home.

We had a great experience building with Pulte. They were incredibly flexible and worked closely with us to customize our home for full first-floor wheelchair accessibility. From wider doorways to an accessible bathroom layout, their team made sure every detail worked for our daughter’s needs. We’re so grateful and highly recommend Pulte to anyone looking for a thoughtful, accommodating builder.

Since we are a first time home buyers, we wish we have known or did many things different while dealing with construction manager, he verbally promised to "take care" of the issues I had with the house on the closing day, during next week after the closing but their attitude changed as soon as the house is closed and was very unprofessional later on. had talked to warranty and they said I will have to note the issues down for the one year warranty one time fixes. Should have not closed until everything is fixed, big mistake.

Our home buying experience was pleasant until we signed the papers. After that, our project manager continuously dropped the ball, warranty claims have gone unresolved, we were skipped multiple times for sod, and we were lied to. We paid a premium for our lot because we were told that nothing would ever be developed behind us, and before Pulte is even done building in the neighborhood, people are out behind our house to start putting in a bike path. We feel betrayed and scammed.

Nick and Bradley were very helpful

The process started off well but went downhill starting with the mortgage process. Had things missing inside. Air conditioner had issues. They seem to care a lot in the selling process, but after built and in home it is not as great.

Pulte team made my home buying experience simple.

We experienced numerous issues, and the response time was very slow. Some of the problems remain unresolved. They provided many excuses, but honestly, most of them seemed unreasonable. You need to be assertive with your requests. I believe the main office is unaware of what is happening at the local sites, as it is a large company operating nationwide. I doubt the people at headquarters understand the situation here.

more focus in the finish will be much better such Paint for example. the exterior work need more planning and organizations.

Please thoroughly review the design diagram, specifications, and dimensions of everything in your home. It will be a large document, but it's important to take the time to go through it carefully. Here are a few issues I personally encountered that you might want to watch out for: No electrical outlet in the gathering room for a TV – this was missed in my case. Bathtub size – the standard tub provided was smaller than expected. Make sure to confirm and request a regular-sized one if needed. Kitchen sink – the installed sink was about 1 inch smaller than the one shown in the design studio. Double-check and request a correction if necessary. Water pooling on the porch – although it may pass code, standing water can freeze in winter and become a slipping hazard. Ask for this to be addressed. Energy leaks in the loft – I experienced a 17-degree temperature difference due to air leaks from the garage attic. These are hard to detect, so consider hiring an external inspector to identify and report such issues. Wavy trim and drywall – check for quality and consistency in finishes. Taking these precautions early can save you from costly fixes later. ... More

The sales experience went exceptionally well. My sales person was extremely responsive and follow through was fabulous. My issues all arise from the work of the vendors as detailed work was not completed at final pre-closing walk through nor has it been followed up as promised post closing. I am beyond frustrated and so disappointed.

We moved into our new home 3 months ago. There have been multiple issues since we moved in. These include electric hookups for lights being buried under drywall, the air conditioning not being fully hooked up and requiring additional parts to be ordered to fix it, and the concrete cracking on my front porch after a month. The service department after the closing made me wait for 3 weeks before I even got a response when I brought these issues up. Be wary is my advice as they charge a premium price for these homes but skimp on the quality.

Where to start? Sales associate misrepresented completion date, closed 90 days after date we were told. Massive delays and no one would communicate realistic expectations. Building lead told us he would reimburse for extra expenses incurred due to delay, but never told us it would be taxed. Quality just average, floor had massive issue that had to be fixed twice after move in. Couldn’t get garbage service at property for over two months. Was told we would have driveway paved in May, but still waiting on that. The list goes on, but tired of typing.

Finish work that was promised prior to closing was not done. We have been in the home 2 months and there has been little or no communication regarding completion of the drive (now done), irrigation system, sod. Gutter system was completed yesterday with no notice to us which may complicate installation of our planned concrete patio. Yard was rough graded several weeks ago and both neighbors sod and irrigation systems were disturbed at great inconvenience to them. Experiencing problems with water intrusion into porch area. Inspection completed and it determined there is a row of missing shingles and that roofing material requires extension for gutters to work effectively. No firm commitment as to when work will be completed. This is our second Pulte built home. The first was a better experience. ... More

Bob was fantastic throughout the build process, any issue or concern that was brought to his attention was handled appropriately and swiftly. He made the entire process smooth. We were thankful to have such a trustworthy person staying on top of our home build, including meeting deadlines that were necessary to close on time. I highly recommend Bob from Pulte Homes!

Great floor plan which is why we chose Pulte. Felt like upgrades were many and expensive, so beware what initial cost is. I can’t imagine anyone going with the base price they offer. The offered incentive was 5k off closing costs if we mortgaged through Pulte. It was the worst mistake we’ve ever made. With our credit rating of 840 and only needing to borrow 90k for our 525k home, we still weren’t approved within 2 weeks of closing. SO STRESSFUL ! We then went with a local bank who had us approved in 2 days, but we obviously had to give up the 5k incentive. Home build quality is good. We are generally happy with our home now that we are moved in. ... More