Pulte Homes Reviews

The team has done an outstanding job with any issues that arose

New construction is always a plus

I had an amazing experience from start to finish with Pulte. Everyone I worked with was professional, kind, responsive, and helpful, especially the team here at ***** (Matt, Mason, Robert and more). I could not be happier with my home!

Jenny, josh and Carlos were amazing in our home buying process and very happy with our experience. They all need a bonus. Very good people to have on your team.

Jeremiah was very helpful and great at communicating!

The sod was not laid down uniformly and the irrigation system has been a bit problematic and has required us to spend considerable time on the yard, but we haven’t had many issues with the house. Our construction manager, Ricky *****, has been exceptional. Our sales agent, Peyton ***** has been wonderful too!

The entire process from beginning to end was great. Excellent communication.

Design center experience needs lot of improvement - you need a 3D ***** model for this. Also, Mortgage experience was painful. No clarification on numbers, lots of delays and back and forth.

Over-all good

Iffy

As stated above.

We bought the house in VA while living in CO. During construction, we made several trips to VA to check on the house and make sure issues reported in the previous visit are addressed correctly. BAD part: Inspire of reminding sales person and construction manager several times, issues were left till the last minute and fixed them only after we told we won't close the house without those issues fixed. Good Part: Since closing, both Brian and Veronica from the warranty team are doing an amazing job. Once the issue is reported, they schedule the visit quickly and follow up to see if the issue is resolved correctly or not. ... More

You guys need a new lender group of people.

Issues with framing, floors, drywall installation, paint incomplete or a complete mess

Due to the air condition not working within 2 weeks after moving into my new home, (no fault of mine) I received an electric bill during that period which was extremely high. I became responsible for satisfying the bill with no compensation from Pulte. I am still waiting on resolution to an issue that was reported on July 16, it is now July 29. The lack of communication from the Customer Care Team has not been too satisfying. No one even come to my home to see the reported issues. All I get is emails asking the same questions. There are many other items that need addressing, but have yet been reported. It's mostly days to a week before a response is even emailed back. I'm not very happy with Pulte Homes at this point and definitely could not provide any recommendations to any of my friends/associates if looking for a builder. ... More

Promises broken, we closed our new home purchase in April, its end of July and we do not have sod in our yard, we will spend the whole summer without access to the backyard in a new built home with a kid. Constant leaks and squeaks ,multiple tickets have been filed but nothing seems to get done around here, all the neighbors we spoke to have similar problems.

My overall experience purchasing a home was very disappointing. The closing process took much longer than expected, and the customer service throughout the process was poor. The person who handled my closing was unprofessional, which made an already stressful experience even more frustrating. For the price I invested in this home, I expected much better quality. Unfortunately, it became clear that many of the materials used by the builder are of low quality. The appliances are not what I would consider good quality, several interior doors do not close properly, the bathroom exhaust fans do not work as they should, and the garage door remotes are a serious safety concern because one of them opens my neighbors' garages. The warranty department has also been a major disappointment. It takes an extremely long time to receive assistance, and when you do, the representatives often seem unsure of how to resolve the issues. Additionally, the so-called 10-year warranty is very limited and only covers a small number of components. Buyers should carefully read the warranty details and understand exactly what is covered before assuming it provides comprehensive protection. Overall, I expected a home built with better craftsmanship, responsive customer service, and a warranty program that stands behind the product. Unfortunately, my experience did not meet those expectations. ... More

My experience purchasing my home has been very disappointing from the beginning. At closing, the title company provided me with the wrong house key. The garage door remotes have also been an ongoing issue—most of them do not work, and the one that does actually opens two of my neighbors' garage doors, which is a serious security concern. Before closing, I was assured that the damaged pavers at the entrance of the home would be repaired because they are a safety hazard. Unfortunately, that repair was never completed. In addition, the streetlights in the neighborhood do not work. When I contacted the homeowners association for assistance, they were unable to provide guidance or help resolve the issue. I also reached out to the warranty department regarding several concerns, but they were unable to provide a clear solution. To make matters worse, my refrigerator was delivered with significant damage. Overall, my home-buying experience has been frustrating due to the number of unresolved issues, poor communication, and lack of follow-through on promised repairs. I expected a much smoother process and better support after purchasing my home. ... More

Cracked stucco, cracking grout in master bath, entryway threshold issues that still is not resolved after multiple repair attempts, Pulte sales team outright ***** about property exemption policy. Incompetence with the ***** management team, street lights in the community are burnt out, street signs have been knocked over for weeks, common area, landscape issues, trash, not being picked up by construction nails in the road from construction worker. Amenity center not complete I have many more issues if someone would contact me.

Sales sells the world, construction tells you warranty will take care of it.... warranty falls short in every way....

Deborah ***** and Thomas ***** are amazing Americans who went above and beyond to take care of us throughout the whole process. Many contractors, after you have gone into contract with them, completely change their tone and the way they look out for you, but not these two and not Pulte. Over the last few years, Pulte has gone out of their way to really turn their company around and ensure it is #1 at providing quality homes and service for their customers. If their subcontractors don't carry the same values, they get rid of them, and if you have a problem as a homeowner, Pulte takes responsibility for their work and their subcontractors and makes sure you are well taken care of. Throughout the signing of the agreement, our selections, and addressing concerns, Deborah went out of her way to be there for us. She works crazy hours, and I wondered along the way when she slept, but it was clear she was working extremely hard to make sure we were very pleased with Pulte. Then, when it came time to manage the build, Tommy carried the same standard as Deborah and made sure we stayed up to date and were pleased with the process and the quality of our home. If there was something they promised us or told us they would do, it was done. Now, 60 days after we have closed, Pulte is still taking care of us. Pulte, keep raising the bar and going above and beyond, as you will continue to ensure customers like me not only recommend you, but come back to you for the next one. Most importantly, thank you, and your staff is among the best. Pulte has taken great care of us, and Deborah Lawlor and Thomas Payne with Pulte Homes are Fantastic! Deborah Lawlor and Thomas Payne are amazing Americans who went above and beyond to take care of us throughout the whole process. Many contractors, after you have gone into contract with them, completely change their tone and the way they look out for you, but not these two and not Pulte. Over the last few years, Pulte has gone out of their way to really turn their company around and ensure it is #1 at providing quality homes and service for their customers. If their subcontractors don't carry the same values, they get rid of them, and if you have a problem as a homeowner, Pulte takes responsibility for their work and their subcontractors and makes sure you are well taken care of. Throughout the signing of the agreement, our selections, and addressing concerns, Deborah went out of her way to be there for us. She works crazy hours, and I wondered along the way when she slept, but it was clear she was working extremely hard to make sure we were very pleased with Pulte. Then, when it came time to manage the build, Tommy carried the same standard as Deborah and made sure we stayed up to date and were pleased with the process and the quality of our home. If there was something they promised us or told us they would do, it was done. Now, 60 days after we have closed, Pulte is still taking care of us. Pulte, keep raising the bar and going above and beyond, as you will continue to ensure customers like me not only recommend you, but come back to you for the next one. Most importantly, thank you, and your staff is among the best. ... More

Good folks to work with.

[TRANSLATED FROM PT] Everything in the condominium is perfect for a vacation.

Great customer service.

Sales and actual construction were great - all 5's. Kept informed on all aspects. Jeff in sales and Chris for construction superintendent were the utmost professionals and very personable. Pulte mortgage was a zero - little to no communications along with errors when they did.