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Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15968 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15968 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

It was a good experience

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2024
  • Columbia Station, OH

Building a new house is very stressful, but luckily i got help from a great project manager, George. He is awsome.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Good company to buy from

  • DLJ C.
  • Verified HomeBuyer
  • October 31, 2024
  • Myrtle Beach, SC

The agents, and company have been kind. They work on my responses quickly.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Seamless experience from the start to finish

  • Veerendra Babu Ganne, M.
  • Verified HomeBuyer
  • October 31, 2024
  • Fuquay Varina, NC

Michelle is fantastic sales agent and love to work with her again in a heartbeat.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

PGP TITLE

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2024
  • Apollo Beach, FL

The most terrible experience with Pulte mortgage and their loan consultants , very unorganized, unprofessional but the house is nice and a good quality. But for any reason I won’t recommend Pulte mortgage company use a different bank because nobody can handle the nightmare with Pulte mortgage.

Pulte Homes responded:
We are thrilled that you are pleased with your home, but sorry to hear your experience with our mortgage team has left you feeling disappointed. We'd like to know more about the problem. Would you mind sending us an email at customersupport@pultegroup.com so we can look into this? ^TP

Total Score 1


Quality 4

Trustworthiness 2

Responsiveness 1

Thank you!

  • Angela S.
  • Verified HomeBuyer
  • October 31, 2024
  • Delaware, OH

I had a great experience with all the team members from Pulte, with every phase of the home buying process. The care and understanding they showed was tremendous. I have to also say a special thank you to Drew, who went above and beyond to answer all of my questions, no matter what time of day. He was always positive, kind, helpful, and took care of things promptly. Thank you to the whole Pulte team, for making this happen for me and my family.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Expected more

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2024
  • Blacklick, OH

Construction process communication was minimal. Don't expect consistent check-ins on the build. Water penetration issue in basement existed all up to 2 weeks before closing. Construction manager did not believe our communications and kept commenting it was wet from cleaning. I would micro-manage the build process if you decide to go into contract with them.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

Emily

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2024
  • North Reading, MA

Great experience- everyone very responsive to questions .Live the design and attention to detail.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Kudos to James and Tyler

  • Heather T.
  • Verified HomeBuyer
  • October 31, 2024
  • Las Vegas, NV

Our experience was less than expected from the financing, title and the HOA with whom Pulte has contracted . There is little to no response on most items. The only people who have been responsive and supportive are James and Tyler from the building team. They are great.

Pulte Homes responded:
Hi Heather, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 3

Trustworthiness 2

Responsiveness 1

Poor customer service

  • Scott C.
  • Verified HomeBuyer
  • October 31, 2024
  • Laurel, MD

I was disappointed by my experience with Pulte. The workmanship was poor as best. I spent 6 hours marking nearly 2000 workmanship and quality defects. Ten days later at my pre-closing walk-through - 30 minutes before closing - trades were in the house still working on the builder’s punch list and maybe 25% of the issues I pointed out. There were issues I pointed out during the walk-through that were ignored. Paint over that flaw, smudge some goop in that scratch, didn’t clean up paint splatter on the floors and tiles. One month later, still waiting for them to come back and finish the punch ...

Pulte Homes responded:
Hi Scott, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Alice

  • Alice M.
  • Verified HomeBuyer
  • October 31, 2024
  • Woburn, MA

The building team has been very responsive to my requests for handicap adaptations for my severe arthritis. I am very pleased with my unit and looking forward to spending many years of comfortable living here.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Best builder, best service, best sales, best overall

  • Ian C.
  • Verified HomeBuyer
  • October 31, 2024
  • Apache Junction, AZ

I went touring every builder in the community, but something kept driving me back to Pulte. It was their determination to give the best service use the best quality for building and giving the best incentives. Morten, was an amazing resource who did a great job showing the lot showing what the home could be and answering any questions I had overall it was a great experience, and I’ve recommended Pulte to countless people.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very happy Homeowner

  • Charles H.
  • Verified HomeBuyer
  • October 31, 2024
  • Aurora, CO

I was very satisfied with my overall buying experience; the process was smooth, and I felt informed throughout. The Project manager Chris Roberts was very effective he kept me updated providing timely updates. My home was completed within the expected timeframe, which was satisfactory. My experience was positive, and I would recommend Pulte Homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Construction Manager

  • Suzanne D.
  • Verified HomeBuyer
  • October 31, 2024
  • New Brunswick, NJ

The construction manager was particularly helpful from the first time we met him and throughout the process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Builder!!

  • Demond W.
  • Verified HomeBuyer
  • October 31, 2024
  • Liberty Hill, TX

Great builder with honesty and transparency!!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Recent New Home Purchase

  • Jeff E.
  • Verified HomeBuyer
  • October 31, 2024
  • Punta Gorda, FL

Acquired a Mystique Plan home and have enjoyed the Pulte representatives. Unfortunately there have been numerous issues requiring inspections and plans to resolve. It appears that Pulte holds contractors to uphold the appropriate standards. All part of the new construction process, but the extent of problems should be less via Pulte’s final inspection.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

New Homeowner

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2024
  • Mount Dora, FL

James, Dylan, and Leo are the best. They were/are always available to take my calls and to respond my emails. My house is very beautiful and has a strong foundation. Pulte Homes might be pricey, but they stand behind their names.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte is first class

  • Lawrence W.
  • Verified HomeBuyer
  • October 31, 2024
  • Haslet, TX

This is our second Pulte home purchase, and we could not be more pleased with the experience.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My Pulte home is amazing!!!

  • Dwayne G.
  • Verified HomeBuyer
  • October 31, 2024
  • LITCHFIELD PARK, AZ

Overall experience was great. The reason why we went with Pulte, we fell in love with the floor plan. The entire process was pretty easy even though this was my wife’s and I first time purchasing a home. Don did an exceptional job explaining and holding our hand through the entire build process.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Not so good experience

  • Varun V.
  • Verified HomeBuyer
  • October 31, 2024
  • Libertyville, IL

Over all not very satisfied

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 3

Great everything

  • George M.
  • Verified HomeBuyer
  • October 31, 2024
  • Marysville, OH

5 star experience in all aspects of purchase, build and move in. Very professional and highly motivated people.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

No response to issues and short cuts were taken

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2024
  • Naperville, IL

There were issues that needed to be fixed before closing, but some weren't completed. I was assured they would be fixed, and I trusted them. After closing, the issues remained. I reported the problems and submitted requests, but I'm still waiting for someone to address them. I don't trust this builder. They took shortcuts to complete my house, and now I need to fix the problems. I'm frustrated that I can't get anyone to respond to me.

Total Score 3


Quality 1

Trustworthiness 1

Responsiveness 1

Best Overall Experience

  • Anonymous
  • Verified HomeBuyer
  • October 31, 2024
  • Jamestown, NC

Bought a townhome recently and Pulte's team helped with overall process. The process was easy to follow and I am completely satisfied. The Pulte mortgage team is great.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Excited to have a new home

  • David P.
  • Verified HomeBuyer
  • October 31, 2024
  • Yulee, FL

My Pulte home buying experience was good!

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Look elsewhere

  • Christopher H.
  • Verified HomeBuyer
  • October 31, 2024
  • Punta Gorda, FL

Used car salesmen is what you will get

Total Score 2


Quality 2

Trustworthiness 3

Responsiveness 2

Home mostly good with lingering issues

  • Tyronne S.
  • Verified HomeBuyer
  • October 31, 2024
  • Delray Beach, FL

Quality seems ok but issues take weeks to resolve. During the build hard to get a response as well. Home was overpriced based on the quality but we knew that would be the case for the area but still would prefer standard items just be included in the price vs charging triple for options

Total Score 3


Quality 4

Trustworthiness 4

Responsiveness 3

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