Pulte Homes Reviews

Needed to record conversation need the end of the process as certain promises wasn’t kept and then asked if I had proof if the conversation happened or not. Some things in the house was just slapped together and poor craftsmanship. Room for improvement for sure. The background admins were great I’ll say that for sure. Very fast responses.

The building experience with Eli and David/Josh was excellent.

The entire process was excellent. We did not use a real state and were able to buy a new home without any issue in a couple of months. The quality of materials, design, and appliances satisfy all our expectations. We are really happy living in our new home and neighborhood.

When we first coming everything great. During the time building the House it a lot issues- problems going on and very stressful to due with ….. After closing some projects they not done correctly. I’m talking with Manager builder but not been done until now! They said will fix that’s! Do that’s ….. after 2 1/2 months since we moved in . It not done!!!!!

We cannot say enough good things about the buying process at Pulte in Merrill Ranch! From day one the team was warm, attentive and upfront about all the details. We never felt rushed or pressured and the multiple times we asked to see homes or see the same one over and over they were spectacular. The actual buying process with their lender was simple and easy to navigate and made the transaction very smooth! Each step of the way from selection to financing and title the team was engaging, supportive and professional. We hope this is our forever home but if not we will definitely be buying from Pulte again! ... More

Our house is a great quality-built home!! We couldn't be happier. Even better than that is the care you receive after the purchase which is amazing. Pulte does not just forget about you after you buy one of their houses. If there is a problem Pulte is always there to help you.

Sarah, our sales consultant was terrific, cheerful and knowledgeable. This is the 4th Pulte home I have purchased and was confindent that it would be as terrific as the other 3. I sold homes for Pulte for 15 years and believed in the product, until now. The home that I have purchased in NE Ohio is in a word, horrible. The workmanship is extremely sloppy, really over the top. The sheet rock installation is below sub-par and I question the credentials of the subs that did the work. There is no quality control, having sold for Pulte, I know their processes and processes were not followed. The disapontment that I feel is extremely disheartening. This is NOT a $600K house.- I'm extremely disappointed, extremely. ... More

He was a true professional. He kept us updated, in layman terms, throughout the entire process. Always available for matters pertaining to Pulte and provided great references for those items that did not directly involve Pulte. No question went unanswered. We hope that when we purchase our next investment property in 2 years, we have the opportunity to work with Jeff again. Can't say enough about him as a Pulte representative and as a human being.

quality slipped if our continued presence and attention to detail did not keep them on track.

We love our new home and neighborhood. The purchase process was smooth and easy. The construction manager Jeremy was fantastic addressing all of our questions and concerns.

The house is beautiful, that said I do have some issues with the house. I don’t think the quality is there for the price. I’ve had trouble with the AC and the flooring. They are willing to help remedy the issues as long as it’s before you close on the house.

Wes made our experience outstanding!

Shawn, the building supervisor on property here has been wonderful!

I was not clearly communicated with from start to finish. I was told my home would be contingent on selling my prior home but the deadline for selling my home could be extended as needed. I was then threatened 2 months in that if I did not sell within a few weeks my home would be listed for sell. I was not told my home appraised $12,000 under listed price and an appeal was done that still was $7,000 under price and would not honor that valued appraisal. Now living in for one month I learned the community center will be shared with 3 communities, which was never explained.

I had a very bad experience during my loan approval process; a lot of miscommunication in between the teams involved that eventually affected my approval timeline; the process created a lot of stress for me and my family to the point of almost break the deal (even losing money doing so). At the end I got the approval and the house. We love the house, seems to be a little be high on cost compared with current market, since homes are being sold in the same area (pre-owned) 15-20% below the price we paid.

We felt quite rushed and it seemed to be all on Pulte's terms. With the 3% discount, we thought we were leaving $1200 on the table which we asked if it could be applied to the price and they said no, then when it came to signing documents it ended up being $3600 left on the table which no one communicated to me and it was too late to redo without facing delays and penalties. Then we asked to have carpets cleaned and the Construction Mgr said he would have whole house steam cleaned and tried to say it was but it was not. We had some issues with leaking sprinkler system, Hvac and a screen window that required maintenance. ... More

I want to first recognize Jeff, the Construction Manager, for the great job he did throughout the process. Jeff consistently kept me updated on the progress of construction and truly went above and beyond to ensure the project was completed on time. Because of his efforts, I was able to move out of my apartment and into my new home on the day of closing. His professionalism, communication, and dedication were excellent. Unfortunately, my concerns are more with Pulte as a company and some aspects of the construction quality and homeowner experience. Some of the layouts and materials used feel very basic for the price point. There were also several issues after move-in: Incorrect information was provided regarding trash and recycling. I could not connect to internet service when I moved in, which prevented me from working remotely. Spectrum had no answers and referred me to the HOA, where the response I received was very rude and unhelpful. The construction quality in certain areas has been disappointing. The window screens do not fully seal all four corners, allowing bugs and flies to easily enter the home. The sliding lanai door does not have a screen, and bugs constantly come into the house. I wake up almost every morning to dozens of dead bugs inside that I have to clean up daily. Another major issue is that my unit’s water meter was apparently being used for community irrigation without this ever being disclosed to me before closing or before I was instructed to place the meter in my name. I only discovered this after receiving my water bill and contacting the city myself to investigate. Homeowners should not have to discover issues like this on their own or front costs for irrigation and then wait for reimbursement.( this issue is still not resolved) Overall, while I appreciate Jeff’s efforts and professionalism, I believe Pulte needs to improve communication, construction quality, and the overall homeowner support experience after closing. ... More

Overall experience was very good

Joe in sales and Andrew the superintendent were great in all respects! We were somewhat dissatisfied with warranty issues. Our issues should never have been.

Great sales and construction team. Settlement team not very responsive to questions from my title company. Also they insisted we go to Trevose while others settled remotely.

We do like our home, but since we closed March 9, 2026, the response to finish the outside of our home, driveway, grading the yard, landscaping, etc has been very lacking. We watch the speck homes around us and even the recently closed homes have a driveway before us is very upsetting. Pulte seems to think we are not important since they already have our money. There have been water problems due to things not being done, like water and mud coming into our garage, not being able to get to our cars on the curb because our driveway area was blocked by a pile of rocks and the ground was so muddy you couldn't walk on it. The construction manager and sales team were non responsive until we complained to customer care, and then a day went by being stranded in our home before something was said. ( Which by the way some workers kindly created a walking ramp for us )This was very upsetting. While over all, we are pleased with our home, we are anxious to have it finished in a timely matter. It is now over 2 months since we closed. ... More

It’s hard to get a hold of the customer service team after the closing. The quality of workmanship could be better especially painting and staining of stairs.

Pulte is a fine builder and were great to work with during the build process. They were extremely transparent and communicative. Once we closed, that transparency stopped and trustworthiness declined. We were told we won’t have a driveway for a while because the weather in Ohio in April. It made sense until the unoccupied homes down the street that were quick move ins got driveways poured. We called Pulte and they told us the city won’t let them sell homes unless there is a permanent driveway which for us wasn’t the case because we built our house during the winter. We called the city, it was a lie. We’ve had other issues too with poor responsiveness, leaking sink for 3 weeks now and a A/C condenser that wasn’t plugged in. ... More

Joe our salesman was very responsive to any questions or inquiries. And Jared our construction manager was on top of any questions or concerns that we had.

We experienced a five stars departments and zero stars departments. After 2 months living in our new home I would suggest to pay more attention at the details inside the homes. Several works would have been made better.