Pulte Homes Reviews

The building process was easy to follow and we were kept well informed of the process by our construction manager. We had access to observe the build anytime we wanted to visit the site and were permitted to bring up our concerns to the CM. These concerns were always addressed promptly and fairly by the CM. Overall it made a usually stressful process very seamless and efficient.

Do not go through Pulte Mortgage, it’s been a nightmare from the start. Also, the home was completed and closed yet the kitchen cabinet door was not installed and a month in has not arrived, There are scratches all over the cabinets and poor quality installation.

I had bad experience with buying this house ' and hope no one has to go through my Experience "and still have problems with taking care of everything the builder getting back to me.I have little hope with my expectations and only person who have meet my Experience was Ms.Terry the sales person.

Great experience overall !!

Overall the buying experience was great. There need to be some things taken into account such as the quality of the flooring, cabinets, sinks etc to match value of home. Also the floor plan needs modification to suit owners preference with regards ti space if bedrooms and closets. Also no storage space and owner has responsibility of creating their own storage which costs extra. Please also consider storage space for cleaning items like mops, vacuum cleaner, cleaning supply in kitchen area to avoid keeping those items in odd places. Great buying experience!!! Very professional staff!!

I had an excellent experience with Pulte. Their sales, construction, and mortgage teams demonstrated excellent communication from the onset and throughout the build process. They hit their milestones and enabled us to close on schedule. Their build quality is great and the design elements are thoughtful. Their post-sale warranty experience has also been great so far. Jon and Rob are quick to respond and resolve any items that come up. I'd highly recommend their homes!

Travis and John were incredibly helpful throughout the entire building process. They kept me informed every step of the way, ensuring I felt involved and confident. I appreciated being able to stop by and see the quality materials and workmanship at each stage. It’s reassuring to know my new home is built to last. Plus, the area is beautiful and so peaceful—I couldn’t be happier!”

Too bureaucratic and some shoddy craftsmanship.

Brian, the general manager of the house, he was assigned to the house in last minute due to the previous manager left. He did a great job!

Insulation could have been done better. Noise is visible across the entire house

We had a great experience from the sales team, through the construction team. Peter was very helpful and we found him always available to answer questions and helpful in our decision making. Bryan was also great to work with as he was incredibly helpful, informative, and responsive.

Production builder…that is all

Pulte only cares about quantity not quality. Our construction manager was absolutely horrible and come to find out he had no prior experience. Our homes quality is completely unacceptable and it was not even cleaned when we came home after closing. It has been problem after problem. The vendors I’ve had to come multiple times just to fix one issue because the communication is either not there or their vendors are just complete garbage and have no idea what they are doing. We have been in for two months now, and there are still things that were supposed to be fixed prior to closing that are not fixed. Almost every single thing has broken at some point since being in here. Very unsatisfied with our experience. ... More

Realtor sucked really bad. We hated dealing with her

Very happy with the home so far, there are a couple little minor things such as missed drywall mud that needed sanded before painting that we didn’t notice until we were moved in but other than that we are very happy with everything. Very easy experience and quick build.

Outside stone keeps falling off the house, took 4 days for someone to address a leaky roof

I was very happy with the whole buying experience. Walk through issues were handled with no problems. Been here a month and the only situation has been an HVAC issue. I'm OK with the Pulte's response to it but if option 1 is not available, there needs to be an option 2, with their third party.

Whitney (sales) was helpful (not pushing) and totally honest. She rapidly responded to our requests and was always available to address our needs. She is outstanding! David, our construction manager, was also very responsive to our needs and always willing to help - never argued with our finding. We have had 12 new homes - this is definitely among the best.

We built our new home with Pulte and couldn't be happier with the process and outcome. Everything worked really well. Construction managers provided weekly updates through the process and issues that arose or we continue to point out are being addressed and followed up very quickly. Very nice job and great experience so far!

We we able to purchase a spec home, we were able to see it from the framing stage and on. The framing seemed completed with quality. However once drywall went on and the end stages of the house started coming together is where I had to monitor the house closely. There is absolutely no pride in anyone’s work anymore. Thank god I was able to walk the home on a daily basis. The superintendent was good to work with, but there was so many cosmetic issues. repairs that were completed, were actually worse in some cases. It was stressful trying to catch everything. Air conditioners were not spaced apart properly for airflow. One of The furnaces was dropped, drywall around windows not square, cement in the garage was poured too high, they had to grind the concrete to get the service door to open, microwave and oven not working; on and on. I guess that’s what you get for buying a trac home these days. I won’t ever do it again. Let’s talk about the after closing service. Terrible response time. They don’t care, you’re just another person. I have waited almost 3 weeks now for my 3rd party home inspection repair list with no phone call. I have lights that have a slight flicker to them in the back of the house after only actually being in the home for 1 week, sent an email and took them 2 weeks to address it, then for them to tell me they wont cover it under warranty and to try changing bulbs…. Seriously?!? Disappointing overall. ... More

Sales and Mortgage: Excellent! Construction Manager and Warranty: Kind, friendly, and responsive, but often provide incomplete or unsatisfactory resolutions.

One of most disappointing factors is that the whole wide world is running towards the impact windows, while Pulte is running in opposite directions. In today’s market, specially in Florida, even 200k valued houses have impact windows are being installed. It is hard for me to understand that a house valued over 1/2 a million is 3-decades behind using hurricane panels. Whoever came up with this idea in 2024, seriously need help

Follow up on concerns after closing is a problem.

Quality of material is very bad . Garrage door broke just next day , kitchen trolleys broken within the week , dry walls gets impact even for small punch , plugs not working , customer care do not pick up phone , emails dont getvresponses and ask photo for every complaint. If you are customer friendly you should immediately send your manager and ask for customer concerns . Even after so many emails no one turned up . Its complete disaster. Pls give me a call and i will explain what i am going through. Even closing documents signed on closing day with title company is still not received. Please take care of these concerns immediately. ... More

I raised a ticket with customer service for uneven surface in by backyard and the drain holes are too deep inside. Warranty manger came here to inspect but didn't took any action on my backyard, I raised the ticket even before the warranty period. After few days I raised the ticket to fix the backyard and Ron stopped by and had as look and we came to an agreement that my lawn need to be fixed but later on he said that he is not going fix it because my 30 day warranty is completed but I raised the ticket with in 30 days. If you guys can help me in this it will be great because I paid premium to the lot but still after that I got uneven backyard. Please take it as Serious because I raised the ticket even before the warranty period. ... More