Pulte Homes Reviews

Due to some issues in the floor tile that could generate the potential tile replacement for the entire house, generated an issue to me and my family. The move -in date was delayed by 30 days, yes, 30 days that I was not able to occupy my home after the closing date. The Divosta Pulte team was responsive to resolve all the issues, but I still was not able to enjoy mi home for 30 days and I still have to pay the mortgage. I can not believe this from a company like DiVosta Pulte, one of the most reputable builder in our country.

Had an excellent experience buying from Pulte. Their communication was amazing. Daniel was very knowledgeable during our walk-through and answered all our questions. Very happy with our purchase.

The Pulte Team provided excellent support for home buying from Sales to Contruction to After-Closing Customer Care. I especially appreciated help from Howard Daniels with quick responses and information. Manan Patel was helpful during construction process with detailed information along with the project foreman. Rick Canale has been a valuable resource for after-closing issues. Ed Sacco recommended options to save in loan finances with expert advice. David Chang, VP, stepped in to help out, as well.

Our construction manager, Tyler S., did an outstanding job in making sure all areas were completed in a timely manner. He kept us informed about progress and followed up until issue was resolved! Thank you Tyler S.

UNRELIABLE! I hoped he would be different from all the others I've worked with, but sadly, he's not. I believed he would stand by his word, but he turned out to be just as dishonest as the salesman I was dealing with and his manager. It feels like everyone in this organization is colluding to mislead and deceive buyers, and it's truly disheartening.

The kitchen counter is cracked with a repair underneath Never Should Have been Installed!, the Hallway wall is out of square. It has a wave in it! There was a bird.bath in the rear Patio that is still not finished with repair. We have a HVAC system that the door need removed every time to replace the filter. All are still open tickets!!!

We are very happy with our new Pulte Home. From the beginning of the sale through the close of our home, the process was easy and professionally handled. We were informed every step of the way and any issues that came up were handled in a very timely manor. The people at Pioneer Crssoing are great to work with and we thank them for making the building of our new home.

I'd like other potential new homeowners to know that they should not close on any empty promises. In other words, do not take over your new home until everything (repairs/owed parts and or equipment) has been 100% satisfied. Just because there may be a warranty in place, a new homeowner should not have to dip into their warranty on day two of one taking over their new home. You do not want to be left wondering, "How much lipstick is on that pig"? I do not need Sonny (Senior Construction Manager) telling me he's completed thousands of homes, and my concerns are minimal (not exact words). He's completed million-dollar homes, and he never had any issues. Well, I see the materials going into my home, and I am not ok with split wood due bad nail placing or simply bad wood (materials). Currently, I'm left to listen to my neighbors with their complaints of having to still wait for their repairs to be completed, months later. Tonight alone, my neighbor has a leak from the second floor to the bottom. How long will that take to be repaired. This is one of many complaints she has. I have emailed my concerns (list of 21 and growing) with only about four items being addressed. I am trying to reframe from bringing in someone that WILL have my repairs fixed. I will reach out to my crew next week Monday 7 Oct 2024 and my concerns will be addressed then. I refuse to wait months for resolution on something that should have never taken place. Thank you for reaching out to me. ... More

The sales staff was great the rest of the process was awful I wish there was a do over financing process because I hate what I settled for to get the job done and underwriting were terrible. If I had the choice at the end I would have purchased somewhere else I believe technology replacement is evident and overwhelming to customers who still believe that happiness is the end result It was very clear and obvious no one thinks the human process or customer service experience is required anymore, honestly no more over and above just gimme my money every one hand was out and the work was sub standard from the onset of calls Pure disappointment ... More

Pulte mortgage is manipulating people right and left giving 7 higher interest rate where market rate is below 6 and then give $10,000 which they use to buy down the rate.

Mr. Dallas was very responsive to every request we made and we couldn't be happier with our homebuying experience.

I recently had the pleasure of working with Pulte at Thornton Farms West, and I can't recommend them highly enough! From the initial consultation to the final walkthrough, their professionalism and attention to detail were exceptional. The design process was smooth and collaborative. The quality of craftsmanship is evident in every corner of my new home, with beautiful finishes and a solid build that speaks to their expertise. Communication was excellent throughout the entire project. I always felt informed and involved, which made the experience enjoyable rather than stressful. They adhered to the timeline and budget, delivering my home on schedule without compromising quality. Overall, Pulte exceeded my expectations in every aspect. If you’re looking for a reliable builder who cares about their clients and delivers stunning results, look no further! ... More

I like the home design, and Pulte community. I am satisfied with what I have.

I’m not sure why I’m even doing this. I called left a message with customer service when I went through with Curtis, the property manager building manager, whatever his title is who gave me the keys and walked me through the house. I’m shocked on the condition of my floor and have this person in my house, that’s not trying to ease my bad experience, but tell me that I am wrong and my house when he finally came to look with his specialist concrete guy. There was nothing that they did as in to see what type of materials were in the holes of the foundation in the living room , then I said let’s go upstairs. Let me show you the problem of the carpet he would even go upstairs. Oh, I had to get my specialist to go up. There made the complaint when the person gets here to look at the other two things I let Christopher know. Let me back this up the lady who wrote up the deal on the house. I’ll let her know I wanted concrete floors. She let me know that , you can’t do that because it has to have flooring. I said fine. I’m still gonna do concrete floors. The lady help me who picked out the carpet. I told her the cheapest stuff because I’m gonna rip it out and do concrete floors when I met Curtis for the first time and did walking through the Ruction site to do concrete floors. I have 32 different patches in my living room hallway and kitchen. it was like a war zone not counting that no one ever cleaned or vacuumed the floor. I pulled out so much trash and junk and dirt and screws bottle caps. This is supposed to be a new house , not counting the whole sliding glass window area on the concrete was completely busted up from the inch and a quarter nails. I’m gonna stop there truly disappointed. I don’t see how I can give this company a good review from the quality of the house which you build this house with two by fours come on in California by law, you could even get away with this so I have to say for now goodbye ... More

We love Pulte Home, especially the Mercer floor plan! The master bedroom was incredible extra big area. The layout of each room and the set up was nice and big

We had a bad experience with Pulte. We have walked into Pulte Sales office with specific requirements (lots with flatter backyard) and was routed to the available lots saying the requirements are met with those lots. The lots were considerably flatter when we signed the contract. To my surprise, just a week before closing they made it so steep that all we have is less than 25% usable backyard. We feel like we have been deceived and cheated. We invest our hard earned money to get this outcome. It is not just me, there are several others who have this issue. I would not recommend Pulte.

For the most part, the experience was pretty good but there are some issues that were glaring and really has made it hard to give pulte a good rating. I’ll start with the good and move to the bad. The Good: The price of the home was really good in my opinion and the process leading up to closing was a good experience. Pulte made every effort to make sure we closed on time and was really professional about how they do business. Alex our Superintendent was very responsive during this time and made every effort to keep us informed about what was happening. The best part of our experience so far has been the warranty team which is led by Raad. He is awesome and has tried to clean up every issue we’ve had so far in a timely manner. The Bad: After we closed, we have had so many issues that were promised to be taken care of by Alex our superintendent but he is very unresponsive now. After 3 months of living in this community, we finally have all issues that he promised to fix complete except for one. The issue is a big one too because it’s completely his fault. We purchased premium paint from the design center for our home and paid $5,600 for this paint and Alex mistakenly ordered pure white paint to paint our home which is standard paint. He asked us to let him handle this situation and we only asked to be repaid our money for the mistake. He offered to repaint the home the color we paid for but we were already moved in and didn’t want to deal with the trouble. He said he would make it happen but never did. Now he won’t return our calls and we have not been repaid. Lastly, our Air conditioner compressor blew after 3 months and we have been without AC downstairs for 2 weeks. All in all, we have had a mixed experience and would like someone to contact us about being repaid for the premium paint that we never received. ... More

Let me preface with saying that I am very satisfied with the inside of my home. However, I have had major issues with getting a serious drainage issue, potentialy affecting the foundation on the east side of my new home, tended to in a timely manner. I have resided here well over a month now. There has been very little communication from Pulte as to what they are doing to resolve this, and when. I returned from work and day with pipes attached to my storm gutters, appearing to go into the earth. I was given no instruction of what these are nor how to maintain them. Weeks later, the rain water continues to flood right up to my foundation. Last week I returned home to find the east side yard dug up as though a blender went through it, grass and dirt everywhere. It was left in such a fashion all week, through the storm, and the flooding near my foundation looks worse than ever. I now have a frog and mosquito problem, due to all the standing water there. I've been told I need to wait on installing my fence until this re-grading is complete, given no legitimate time-lines. I've been relying on family to dogsit until the issue is resolved, but their patience has run out, as has mine. Unfortunately, as happy as I am with the interior of my Pulte home, the lack of quality communication, and seemingly nonchalant, slow responses from Pulte, has clouded this, making me feel like an unimportant buyer. I waited well over a month to post this review, patient waiting for Pulte to fix a large drainage issue on the east side of my home. ... More

Our sales manager - Rachel and construction manager - Michael - made the process so much easier. They worked around the clock to help us get everything together and answer all our questions.

They try to finish the work as fast as they can and close the house. After framing is completed, they give all of the remaining work to contracting companies. And they finsih their work with poor quality and the finishing look of the work do not look good and fine. The problem is they either donot have control over the contractors or they are lazy to properly coordinate with them. In the end, the construction team overshadows the issues and try to convince you that the item/product/structure itself look like this and there is no scope for improvement.

Very poor quality of workmanship overall - few examples include very bad cutting of the roof for pipes out, drywall finish around windows, baseboard footer, staircase railing, sod foundation, appliances not fixing firm in its place and many more. Materials are very cheap especially the lumber is very bad and all the fixtures looks very fancy but very cheap quality. As a renowned builder, I would expect construction managers to review the work performed by contractors, but I have never seen this during my entire home construction process. I had to visit property multiple times during the construction to find and report many issues, but no accountability taken to fix many of the issues reported or cheap fixes/workarounds are done. No proper communication during the build process. Overall, not worth the price. ... More

Condo is nice. I am finding my service request are not being answered. I am very disappointed with this area of Pulte Homes.

Dustin and his team have been very helpful with all my concerns, and continue with any follow-up questions even after closing.

Our construction manager Chris was absolutely PHENOMENAL!!!! his attention to detail was unmatched and his responsiveness to any concerns was prompt and thorough.

Chris was super helpful in assisting us in finding the right home for our family. He communicated very well from the first meeting, until after we closed. Greg was also very helpful and responsive when our garage door broke. He responded to my email on a Saturday night, and had the garage door fixed for us the following week.