Pulte Homes Reviews

Andrew, Daniel and Gianni have been our main contacts, pre and post purchase. All have been responsive, courteous and knowledgeable … can’t ask for much else. So far, we feel that we’ve made a great choice of home and community.

Overall Happy with the entire process and everyone involved with supporting this purchase

Home horribly built. Rushed into a closing date with an ill equipped home from a QC perspective. Documented over 10 active issues with paramount issue of faulty air. Takes numerous emails that finally threatened escalation for a finger to get lifted. Unbelievably dissatisfied . Woth I could provide my full name as all should see what a crappy job was done and perhaps a resolution. One month in the house and we are already considering selling….buy what does Pulte care…they got paid on a faulty and overinflated house

Great buying experience from our amazing sales agent Sabrina (THANK YOU for everything; you’re the best!) to our diligent and attentive construction manager Joe (thank you for your attention to detail), as well as Pulte Mortgage team.

Working with Jim to purchase my home was incredible. He was very informative and always had answers on the spot working with Paul. The project foreman was a great experience as well. Very informative and ready to help and now working with Zack after we settled has been an amazing experience. He is so on the ball And working hard to resolve a few issues we have Great job Pulte team

Great customer service during the entire process

The home is beautiful and we love it. But really what impressed me most was the people - Rachel who guided us through the buying process and patiently answered our ten million questions, and Michael the construction manager who so carefully went over all the aspects and features and need to know info of our new house. Both responded so quickly to questions and concerns. It has been an amazing experience.

Good houses, with lines and details with top quality finishes, in addition to how spacious and well distributed the houses are.

Great experience working with Pulte Homes, especially my construction manager Jack

James the construction manager is simply the best I ever had the pleasure to work with. Since the first walk, he has been extremely responsive to our every question and followed up on every request diligently. I strongly believe he alone made the whole purchasing process a fabulous one.

The home buying was great, but some of the materials used and the workmanship is poor, I am still fixing mistakes. Not one thing addressed at the walk-through was fixed before moving in, very poor CS.

Yes. I will like other buyers to come to Pulte homes for real business. They are tge best builder.Keith is a very nice man. Twanna too

Was not the greatest experience overall.

Was basically told because of my circumstances, I don't get customer care post closing. Even though I had significant problems with the construction (water running into garage because grade issues just for one example). People were friendly, but just wouldn't help.

The experience was good from start to finish,my Pm PRESTON KEPT US in the loop the entire process it made it EXCITING TO MOVE IN.

Worst home buying experience. The quality of workmanship was terrible. When issues were brought to their attention, they tried to fix them, but ultimately it just made them worse. They only care about building the home quickly and don’t really care about the finishes and it looking nice. Once we closed, dealing with service requests is a joke too. Everyone seems to just pass the buck and are really not interested in helping the home buyer. Very disappointed and frustrated buyers.

I’ve had homes built with 2 other builders prior to using Pulte. Pulte has proven to be the most efficient builder with complete transparency.

my backyard is in bad shape. I have sent multiple messages and made calls to address this issue, but no one has responded yet.

Working with Pulte was a great experience. They make sure you get the best rates for your dream house. Great customer services. Highly recommended.

If you don’t mind being just another number Instead of a human being use Pulte. They could care less. Loan processing is a joke. They could care less about you as a person in one of the biggest purchases in life they take all the joy out of it. Literally got to the point I didn’t care if I got a “Pulte” home or not. Worst experience I e ever had buying a home.

Andre has been our point of contact throughout the building process. Andre was thoughtful and caring through the entire process. We received multiple pictures through the build, with well summarized updates. This was so meaningful to us, as we were not local, and had to really maximize our time we when were in town. His updates helped us already have and understanding of the process. In addition, as we were in the final stages he was responsive and kind with all of our concerns. He insisted we text him at any time, and he was always responsive and supportive. we feel truly lucky to have had him as out POC through the process. ... More

I was expecting that Pulte would give us a good quality build but it’s not up to my expectations. There are so many imperfections we could notice once we moved in . After rain there are so many leaks in our house and backyard was not graded properly , highly disappointed with Pulte and its quality . Should have gone with some other builder .

Both were great to work with. Always responded to our many questions and always willing to explain things. Process was great!!

Typical contractor grade materials. The can definitely reflect which sub contractors cared more vs. which ones were just in and out. Rushed to get work done to hit their monthly close numbers. Left a significant amount of open items not completed after we moved in. My recommendation: explicitly ask at time of initial home review what items are included and what are not and get it in writing. follow up with the build on a weekly, if not daily basis and bring to attention immediately.

Be watchful that items selected at design phase translate to a change order. If it’s not put on the change order it is not installed!! I trusted the process (between design and sales) as never built a house before and found that under cabinet lighting was selected in design but sales never put on change order so not installed. Shampoo niche in baths are not feasible (I asked) due to skill set of tile setters! For the cost of the home I would have thought that a niche and a soap dish would be standard. Nope! It’s these little touches that really mar the new home experience. The water leak, chipped granite and crooked cabinet pulls and covered smoke detectors didn’t help either. ... More