Pulte Homes Reviews

Both the salesman and the Engineer did a fine job but Pulte Management sold me a property and is now trying to take a portion of this land. Not only I paid for the lot, they want me to take on liability for a section of this property to be used for the benfit of the community.

Should have pass on more knowledge to first time buyers of new home , Customize flexibility of options and bath shower and pipe insulation , so much of insulation wastage in trash could have been used for this , Buyer coordination while lawn sod job being done, Final grading before SOD was not done and laid over rocks and uneven surface, have dead spots in lawn

Had good experience buying new home

If you're looking for a builder with little options and sub par attention to detail, then I would suggest you consider building with Pulte. We did our 2 hour walk through and upon closing less than 5 days later none of the punch list items were complete. We were then forced into closing even though the walk through items were not complete as they notify you 2 weeks prior to closing and most people are in the process of closing their past home. The craftsmanship of the interior items specifically the woodwork was outright horrible for a $900K house. There are chips in our ceramic tile, unpainted trim, unfilled/unfinished trim and quarter round molding, flooring that is buckling, and cheap wood that was installed with knots and dents in it. We have been in our home for two months and we are still waiting for these items to be fixed along with the painters to finish painting and sanding items that were sprayed while dust was floating around in the air prior to us closing. Also, if you pay for soft close cabinets, that allegedly does not include the butlers pantry even though that is not stated in the contract and you pay additional for this room feature. ... More

My home buying experience was very smooth. All the dates and expectations were clearly communicated and executed. All my questions were promptly answered and issues were resolved quickly. Thank you

Overall good experience. There have been some

Since moving in, Brook and team Shake N Bake have gone above and beyond! Couldn’t be happier, thanks for everything Brook!

Good relationship and interaction with the builders specifically Mark/Vitor.

The home buying process was very smooth and stress-free. We moved from out of state and the sales person kept us informed and sent pictures every step of the way. I’ve not had any issues, however, Pulte has been very proactive with everything and I am confident any issues would be handled quickly and professionally.

Purchasing a home with has been terrible and nightmare experience. Don’t fall into the trap what was promised was not given .there are so many best builders out there go with them . Completely disheartened.

My experience with my builder here with Pulte was terrific. Matt was my contractor, I give him 5 stars on communication and quality workmanship. He walked me through the whole process of building my home and communicated all along the way. He is friendly and professional. I highly recommend Matt and his team! I felt very confident and cared for during the whole process and even after I moved in. The warranty team is great and all of my minor issues were attended to quickly and efficiently. Thank you Pulte for the great experience!

Ask for the most recent HOA Bylaws and rules regarding Architectural Changes prior to making purchase. Inquire as to what the common charges cover and the amenities included, i.e. number of pools, tennis courts, playgrounds, etc. and the ratio compared to the number of homeowners in the community.

Buying a new-build home can be a challenge. There is always some question about how long it will take the builder to complete the home and what the quality of the home will be at completion. I'm pleased to say that my entire buying experience with PULTE exceeded my expectations. The PULTE team met every construction milestone and inspection date they established with me at contract signing. We even closed on the home one day earlier than the date on the contract. This was very helpful to me since I had sold my previous home and was in temporary quarters while awaiting my closure date on the new home. Our final home is beautiful and I'm very pleased with the overall quality. I am very satisfied with all aspects of my experience with PULTE. ... More

The Pulte home exceeded our expectations, thank you to the home building team that made this experience a positive one!

There were a few issues with the sales team. There was some confusion with incentive dollar amount and the give by Pulte homes and the interest rate given by Pulte mortgage. We were led to believe, that the interest rate along with incentive could get us a 3% mortgage rate through the VA. Apparently this was a typo and no forms of compensation was afforded to us. This was the only unprofessional act that we ensountered.

It very good for me

From the day I signed a contract (October 18, 2022) to day of closing (July 29, 2024). Endless, endless delays with very few explanations from Pulte unless I nagged. Meanwhile, because I was given estimated completion dates of almost every month in 2023 and 2024….. I finally sold my previous house…. And then the buyers of that house— a family with three small children— had to move THREE TIMES while this house was completed. I think the quality of my new house in Arborwood is fine. But the buying experience was a nightmare, truthfully.

Everytime I contacted Chris with a concern or a question, he responded in a day or two.

Beyond terrible experience. Pulte just wants to close as many houses as they can as fast as possible. Very poor quality of workmanship. Multiple serious issues including all windows being defective and leaking water that damaged the interior of the house, multiple cracks in the foundation walls leaking into the basement, leaking water from porch to the garage and basement were all discovered in the first week and we are still dealing with repairs after 2 months. The person responsible for warranty claims is a good person and tries to be helpful, but the process of warranty claims and repairs is terrible. There is 150+ houses in the community and only one person to handle all claims which is impossible for one person to keep up. So they become unresponsive and actual repairs take months to even begin. Multiple repairs weren’t addressed the first time and repairmen had to come again as the root cause weren’t addressed. There is no way to track your submitted claims and no way of communicating other than email which again, is very unresponsive. Overall, I wouldn’t recommend Pulte to anyone ever in my life and I would strongly suggest anyone considering them to look elsewhere. ... More

The overall build is good quality work. Some missed exterior workmanship, attention to detail.

Writing here again with more observations about Pulte—as I was wondering if anyone else might have had similar experiences with misinformation from the company: - The dishwasher they installed was very low quality—at 56 decibels it's incredibly loud. I think that was just another thing they cut corners on to keep their costs low. - Showerheads and fixtures: they definitely installed some of the cheapest fixtures throughout the house, $8 showerheads for example. - Our oven range was set up incorrectly, so I asked the construction manager about it and I called our warranty line, but they only told me to call Whirlpool to fix the range. Don't understand why we have to spend time fixing their mistakes. - They definitely cut corners on the double-pane windows, which are lower quality, only being able to slide up from the bottom and not from the top as well. - Installing the wrong siding color on the house: This was a particularly unbelievable experience. I'd stopped by while work was progressing on the house and I realized that the contractors had installed the wrong siding color on our house. I told the sales agent and construction manager, and they just said they'd remove the siding and install the correct one—but when I told them I'd like to be present for when they install it, they didn't want to redo it anymore. I think they realized, with my background in construction, that I know removing installed siding often damages the plywood and moisture barrier. I eventually just gave up and told them to leave the siding—though I was surprised that they actually admitted to their mistake. - Installing Hardwood instead of Carpet: When we first spoke with the sales agent, he said we could choose from different styles for the interior and exterior of the house, but customizing was only possible after signing the purchase agreement. We signed the agreement, but then a simple request like not installing carpets in the bedrooms was declined by the agent and construction manager. I said I was happy to pay the difference for hardwood floors to match the rest of the house, or to even install it myself afterwards, but they claimed the city wouldn't pass the final inspection if carpets weren't installed. (On a funny note, I ended up going to the city inspector's office in Columbia and he confirmed it would pass inspection if they didn't install carpets, and he even emailed the sales agent and manager, but they still went ahead and installed carpets anyways). There are of course many more issues, and I'm sure you all have had your own difficulties with Pulte, but I hope you've had some better luck with getting them to fix their mistakes. Thanks, Sia ... More

Do not use Pulte Mortgage no matter what. This was the only very bad experience I had with this whole process. Other than that a professional organization, albeit a little mechanical.

The property had good quality product, the appliances were already in place (Move in ready) the style easy on the eyes, location was accessible from different route which makes it easy as well, of course the staffs were extremely professional, responsive, knowledgeable, follow up were quick, attentive and patient. We will definitely recommend Pulte to friends. Toks

The locks are not the best quality. They get stuck at times. Microwave door handle is defective. Overall it’s a good home and local Pulte staff were very good and helpful with issues as we moved through the building process. With a new build I’d recommend using a home inspector. Our inspection revealed several issues which were corrected prior to closing. (Wiring was hooked up incorrectly, hot water tank needed minor adjustments etc). After the inspection all things were corrected.

The overall experience with our Pulte home at Rosehill Lake was Great! From the start to completion the “crew” worked hard to make sure our home was exactly as we had ordered! Also, they have been very quick to respond to fix and clean up any of the minor issues that come with building a new home! Thank you Pulte Team!