Pulte Homes Reviews

Entire process was streamlined. Communication was great throughout. More thorough than any other builder we have used!

Our experience purchasing a home from Pulte Homes was incredibly frustrating from start to finish. While the initial contract signing process was smooth and gave us hope for a good experience, everything went downhill from there. The communication throughout the process was almost nonexistent. Even with the Design Center, we had to constantly follow up just to get basic information. Many options were not clearly presented to us, and we later learned, after visiting other homes, that several choices we would have considered were never even mentioned. The construction process itself has been riddled with issues. There are still unresolved problems, and despite reaching out multiple times to the construction engineer, we've received little to no response. Closing was, by far, the worst part of the entire process. For nearly two months, we had zero communication. We emailed everyone, from senior managers to salespeople, mortgage agents, and others, but received no replies. We were left in the dark, wondering if we would even be able to close on this house, and at one point, we seriously considered starting the search for a new home elsewhere. In short, we are deeply disappointed with the lack of communication, transparency, and professionalism throughout the entire process. We expected more from a company like Pulte, and unfortunately, they failed to deliver. ... More

Excellent communication with field construction manager. Eager to help and resolve any issue

Not all available options were mentioned at the beginning, and I only became aware of the limitations with the selection options later, when opting out was no longer possible. Furthermore, I had a very negative experience when I tried to work with a broker, as I was denied that option without any way to opt out. Overall, the sales process was not as transparent as I had expected.

I do not recommend buying house at Sapphire Point

Working with Rachel, Michael, and others was an absolute pleasure. Everyone responded promptly to any issues or concerns. I couldn't have been happier.

We have been Pulte’s home owners in the past. With this home we purchased at time of closing was so disappointment to see the tile floors. The grout and scratches were all over the grout and tiles. The house was poorly cleaned in general.

Our home buying process was great from start to finish. We knew exactly what was going on the entire time with our home that was being built and what to expect next. Our construction manager was amazing and always answered any questions we had about the house. We definitely are overall very happy with everything about our building process.

We enjoyed working with Dana throughout the buying experience. Overall, we feel comfortable and are pleased with our home. Pros: 1. Pulte has some lovely standard options so that you do not have to upgrade everything. Their floor plans are great! 2. Great communication from Ben, Brian, and Dana on the building side. Our questions were addressed along the way. There were no hidden surprises. 3. The bonus incentives before purchasing were helpful. 4. Love the Moen products which come standard. 5. All important documents were explained and we felt very comfortable with the building process. Cons: 1. Many items needed attention right up to close from drawers and cabinets that were crooked, windows too tight to open, to paint mistakes, exhaust fan making a weird noise,and a few more. Not major items but Pulte needs to SLOW down. Put things in correctly the FIRST time. 2. Poor communication and delays on sod. Half the sod was dead and brown. Two weeks later, they had to pull it up. Again, SLOW down… be mindful. 3. After closing: Well, communication is more challenging. There is only one guy who oversees “ fixing” errors you catch afterwards, and that takes a while. But if Pulte double checked their work pre close, this could be avoided. Lastly, Nottingham Trace is a beautiful community. Love the clubhouse and walking path. The biggest drawback is the very restrictive HOA. You have to petition for so many things. I hope that can change. As long as people keep the area nice, we should not be so restrictive. It takes a long time to apply and get approval. Overall, we are happy but there is room for improvement. ... More

I am very happy with my new home. All Pulte employees from sales, construction manager, and customer service have been very helpful and respond promptly to any issues. The home is very energy efficient and the layout very functional.

We are very happy with our house and our experience with Pulte. Austin, the construction manager, could not be better at meeting our needs and go beyond our expectations.

I am satisfied with my salesperson who shared all the available the options and followed by design center. All the timelines are met and delivered promptly. My Builder Kevin, most lovable guy who responds in time for all the queries and also educate the things for the new home buyers like me

Many details having to constantly follow up on. Quite exhausting for the price I paid I expected more.

The home building process was smooth. The Design center was a great experience. The consultant was very helpful and experienced in helping the with the selections. I was overseas during the building process but I received weekly updates from the construction manager. Was kept informed all through the process. Would definitely recommend Pulte for a new home.

Within one week of moving in had to request over 24 service requests due to very poorly built homes with very cheap materials and poorly paid contractors

Material not as expensive

The home purchased was a “Move in Ready” home so the buyer did not get a quality review until the day of closing. Known as the Celebration Walk through, there were many items not worthy of celebration. The house flooring was really dirty and there were paint drops everywhere. The carpeted areas had paint, mud and drywall mud drops in every room and closet. The toilet in the owners suite was clogged. The lighting fixture in the owners suite was missing one glass cover. Two of the windows in the house were very difficult to open/close. There are many other workmanship issues reported to Pulte customer service and they have been slow to resolve. Overall we like the home design and location. ... More

Every aspect of the home buying process was exceptional. The team offered wonderful help throughout the purchasing process. We couldn't be more excited about our experience with Pulte.

Our home has about 6-10 minor issues that we keep getting promises for repair - but it hasn't happened. We've lived her for almost seven weeks. Home is very nice and generally good construction and features, with the notable exception of the interior paint - it's terrible, apparently sprayed on with no primer, and we will be repainting everything as soon as we can.

This is first home for us like many other, The pulte team at columbia Station OH is excellent and customer driven.

Pulte homes are average. Lots of things they can update especially in the design center. In regards to the loan that was all good. Warranty is where it seems to be slow. I’ve been dealing with an issue since moving in and still no resolution. It’s inconvenient and now playing a waiting game.

The buying experience from start to finish was good. Keeping us informed every phase of construction. Highly recommend Winslow Point.

I love the area, and I love my house but the finishing is not at my expectations especially the price we paid. Closing was bad. Document was not ready because the salesperson Daniel had an error on our doc which we called them and he was not happy with our call on his day off. Also wiring the money didn't get the instructions until tell last minute…. Was very stressful

Everything was great with the purchasing experience. The company used for the HOA is completely unresponsive and it is very unprofessional.

Our guest room shower has two cracks in the wall, our bathroom master vanity has a crack in the sink, our master shower has a black stain on the ground.