Skip main navigation

Pulte Homes Reviews

What Homeowners Have to Say About Pulte Homes.

Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15968 homeowner reviews to learn why they are the right team to build your new home.

Pulte Homes

has 4 out of 5 stars overall

15968 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Poor finishing of garage and not trustworthy staff member

  • Apurva P.
  • Verified HomeBuyer
  • August 11, 2024
  • Clermont, FL

Finishing of my room garage was not appropriate. I found so many holes in garage and surfaces are uneven. Before closing I met ryan home supervisor. We found some small issues during inspection and he told me we will take care of everything. I request him to move outlet from bottom to top for TV. He promised us, he will definitely take care of that.It was very easy job. After closing of home I give him access of my home for few weeks to finish outlet job. After certain day he didn’t answer my call or text msg. He is lying to me and didn’t fulfill my request till today. Please advice everyone ...

Pulte Homes responded:
Hi Apurva, we're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 4

Trustworthiness 2

Responsiveness 2

It's been almost 3 months where is my lawn

  • Anonymous
  • Verified HomeBuyer
  • August 11, 2024
  • Rogers, MN

It's been almost 3 months where is my lawn

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 3

Trustworthiness 3

Responsiveness 3

Aversge

  • Josue B.
  • Verified HomeBuyer
  • August 11, 2024
  • Manor, TX

Buying experience was great. Yard grass was not that great, grass was sick and poor quslity

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3

New Home

  • Brandi H.
  • Verified HomeBuyer
  • August 11, 2024
  • Blacklick, OH

Good experience and I love the neighborhood I chose.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Review for my 1st Pulte purchase

  • Gabriel R.
  • Verified HomeBuyer
  • August 10, 2024
  • Clermont, FL

We have encountered numerous issues with our experience, which has been disappointing. While there has been some response to basic warranty items, other promises remain unfulfilled. Some of the repair work is just not satisfactory. There is no quality assurance being done. We have been occasionally lied to leading to frustration and a lack of confidence in you. Although we remain hopeful that things will improve, at this time, we are not satisfied with the current state of affairs. We sincerely hope that these outstanding issues will be addressed promptly and that future interactions will ...

Pulte Homes responded:
Hi Gabriel, we apologize that we haven't been living up to our promises and we'd like to assist with some of these unresolved items. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP

Total Score 2


Quality 1

Trustworthiness 1

Responsiveness 2

Pulte

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2024
  • Winter Park, FL

New condo, and after two weeks of closing, major leak in the house required the builder to open up sheet rock and fix the HVAC leak. Mold has started to grow and we could not use the house for 2 weeks. No courtesy or compensation for the trouble caused. Horrible.

Pulte Homes responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ^TP

Total Score 1


Quality 1

Trustworthiness 2

Responsiveness 3

Carmel Cliffs Pretty Pretty Good

  • Alan B.
  • Verified HomeBuyer
  • August 10, 2024
  • Las Vegas, NV

We bought the model. Very well built house. A few small issues. All fixed. Summerlin West is OK

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Mandeville

  • Casey W.
  • Verified HomeBuyer
  • August 10, 2024
  • Richmond Hill, GA

Great people all around. We always knew what was going on and what was next. Jerry Little was an awesome building manager and Courtney Heidik was amazing helping us along the design process

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great!

  • Michael D.
  • Verified HomeBuyer
  • August 10, 2024
  • Lemont, IL

It was great. We love our home!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Outstanding build of a home

  • Kalena S.
  • Verified HomeBuyer
  • August 10, 2024
  • Lake Alfred, FL

I am a new homeowner, and I must say moving all the way from New York to Florida Pulte made the process such an easy one. The construction manager Melvin who was in charge of my home went above and beyond in explaining everything about my new home from explaining the sprinkler system to how to change my air conditioner filter. I would 100x recommend my friends and family to buy their home thru this amazing company.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

Great

  • Mark C.
  • Verified HomeBuyer
  • August 10, 2024
  • NEW BRAUNFELS, TX

Great home great price. Happy

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

SWFL dream

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2024
  • Estero, FL

Our experience with Pulte was great from beginning to end. Our project manager was responsive throughout the whole process and they met the timing of our date. Our biweekly photo updates were very helpful during the build bc we were out of state clients so even though we couldn’t be there in person to see the progress, the photos really helped. Pulte is a solid home builder and we would definitely purchase from them again in the future. Our dream of being in SWFL is now a reality!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Experience

  • Anand P.
  • Verified HomeBuyer
  • August 10, 2024
  • Fuquay Varina, NC

We paid a higher price for the property. The workmanship was ok.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great but needs some improvements

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2024
  • Leander, TX

Overall its great, but can be improved a lot. Quality is not focused as much as on prices. Needs some re designs on some basic needs in the house. The basic options should change as prices are increased other wise the quality shows low.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Great building process

  • Nicholas S.
  • Verified HomeBuyer
  • August 10, 2024
  • LITCHFIELD PARK, AZ

The building process was very thorough. Our building manager was very knowledgeable and responsive. He was very involved in the process and ensured issues were corrected throughout the process as well.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

H B

  • Harry B.
  • Verified HomeBuyer
  • August 10, 2024
  • Phoenix, AZ

Pulte was outstanding from first visit to the model homes until closing! Highly recommend!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte Home Experience

  • Michael S.
  • Verified HomeBuyer
  • August 10, 2024
  • Punta Gorda, FL

We closed on 6/20/2024, but sadly there are still some issues to be resolved regarding our build and repairs.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

Awesome support team

  • Jones P.
  • Verified HomeBuyer
  • August 10, 2024
  • Anna, TX

Very friendly, responsive and customer focused team. The customer support manager has visited the house to check on items, and followed up with the third party contractor to ensure the sprinkler system, lawn is taken care for. Very impressed with the support system in place.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Its been a very stressfull experience throught out the process for me

  • Sunnish A.
  • Verified HomeBuyer
  • August 10, 2024
  • Concord, NC

I had a very stressful and negative experience throughout the construction process. I received incorrect information about several items, and some things that were supposed to be completed by the closing date are still in progress. Additionally, items that were promised to be delivered were dismissed as mistakes by the sales team. These issues were not even listed in the attorney's documentation as deliverable items.

Pulte Homes responded:
Hi Sunnish, thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. If you have additional feedback, we're always listening at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 1

Indifferent

  • Anonymous
  • Verified HomeBuyer
  • August 10, 2024
  • Brownsburg, IN

I worked with a very fantastic sames rep, Her customer service and engagement is top notch. However, I did not have an all pleasing experience with the loan application process and approval. Some of the documents requested are unnecessary and ridiculous to the extent of requesting the bank statement of someone that made a zelle payment of $40 into my account, saying they needed it to confirm if the amont left the senders account, isn't that ridiculous? I was very disappointed such document was requested because its an intrusion into another party's privacy, someone that has no business in the ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

B

  • Bryan C.
  • Verified HomeBuyer
  • August 10, 2024
  • Rogers, MN

The initial meeting went well we signed and during our construction process had three different people represent Pulte. House was built on schedule. The mortgage process was absolutely horrendous and horrible. We were not aware of our approval for the purchase of our house until 30 minutes before our closing. No one reached out to apologize. No one reached out to assist us. No one reached out to provide us an alternate option. We had aNo one reached out to apologize. No one reached out to assist us. No one reached out to provide us a alternate option. We had a glue on our own and do it and ...

Pulte Homes responded:
Hi Bryan, thank you for letting us know about these issues. We have shared your feedback with local leadership and if you'd like to discuss your experience with us, please don't hesitate to contact us at customersupport@pultegroup.com. ^TP

Total Score 1


Quality 2

Trustworthiness 2

Responsiveness 2

Homeowner

  • Jaime Q.
  • Verified HomeBuyer
  • August 10, 2024
  • Sun City, CA

Well thought builder’s plan, nice look and neatly built. Clean inside out. I’m well pleased with Pulte homes.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pretty good

  • Michael D.
  • Verified HomeBuyer
  • August 10, 2024
  • Woburn, MA

Overall a good quality product. Some kinks to clear out however understandable with new construction. Construction team very attentive. One issue has been the post construction quality control, and too much of a bureaucratic approach by management.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 3

not so great response

  • Mr. C.
  • Verified HomeBuyer
  • August 10, 2024
  • Concord, NC

was hoping for better quality home and a better response for issues reported but a mediocre response

Pulte Homes responded:
We're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. ^TP

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Great experience!

  • Sabrina S.
  • Verified HomeBuyer
  • August 10, 2024
  • Punta Gorda, FL

From first viewing the model homes, to pre approval, through closing, everything with Pulte has been efficient and stress free! Great quality build. We love our new Pulte home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Narrow Reviews by Area