Pulte Homes Reviews

Home is decent quality, however it feels fragile and not as sturdy as other homes. Walls are relatively thin and you can hear your neighbors quite a bit. Do not go with Pulte Mortgage as they are unresponsive and were pretty negligent during the process.

Entire home appears to have been finished as quickly as possible, with countless interior areas overlooked. Required tons of manual cleanup and touchup afterwards, as Pulte is essentially impossible to get ahold of after closing. Even if you get in touch with them (after several repeated emails), they become unresponsive again and do not address any issues. The other many negative reviews on this site are true. Drywall work was far from perfect, with plenty of visible seams and poorly covered-up mistakes. Windows were scratched and cracked. Cabinets had countless dents and holes. Doors were dinged, dented, and cracked. Buyer beware! ... More

Buying experience was good overall, but not impress with the quality workmanship and materials for the price of the house.

I am satisfied with home build quality and experience with customer service and warranty support team

Incorrect wiring, voltage fluctuations, unclean flooring (with paint stains everywhere), bad paint job (revealing drywall), and uneven walls. This is our second home with Pulte, and the quality has significantly deteriorated.

I have not received a prompt response from anyone at Pulte except from the construction manager. Below are some issues I have faced and still facing. 1. I am writing to express my frustration regarding an issue with my mailbox setup that has not been resolved since my closing date on June 4, 2024. During the closing, I was provided with mailbox keys; however, the mailbox was not properly set up, and I have been unable to access it using the keys provided. Subsequently, the mailbox was changed, but I am still not receiving any mail from USPS. I have contacted both the builder and USPS to resolve this issue. USPS has informed me that the builder is responsible for labeling the mailboxes and setting up the master keys for USPS access. In contrast, the builder has indicated that they have completed the mailbox setup and that I need to follow up with USPS. As a result, USPS personnel have been coming to deliver mail but leaving without doing so because the mailboxes lack proper labeling and master keys. I am currently having to visit USPS in person to collect my mail, and I am uncertain when this issue will be resolved. This situation is causing significant inconvenience. 2. The Pulte assured me that lawn care would be covered under the HOA services, with payments collected through December 31, 2024, as part of the closing process. Despite my numerous follow-ups, the lawn care service only began on August 8, 2024, rather than the promised start date of June 4, 2024. It appears that the builder either failed to notify the HOA manager in a timely manner to start the service, leading to this unacceptable delay. 3. The green grass mats have not been laid out properly, leaving numerous gaps and uneven areas scattered across the yard. Additionally, the ground is uneven, with noticeable height variations and dips throughout. Despite reporting these issues to the construction manager, only some of the gaps have been addressed, and many problems remain unresolved. I also reported the situation to the construction team, and while a representative came to assess the issue, he promised to follow up with a solution. However, I have yet to receive any further response or action. This lack of resolution is unacceptable and has caused significant frustration. 4. I am writing to express my dissatisfaction with how the issue of including my wife on the property title was handled. When I began the process of contracting and securing the loan, I was informed that my wife's name was not required on the initial documents in order to later add her to the title. Based on this information, I proceeded with the process as advised. However, on the closing date, the attorney informed us that they had not received the necessary documents from Pulte to add my wife's name to the title. Despite the attorney reaching out to Pulte to address this, Pulte stated that they could not resend the documents with my wife’s name included. As a result, we had to proceed with a deed instead of having her directly added to the title as originally planned. This situation has caused significant inconvenience and frustration, as it was not handled according to our expectations and the initial guidance we received. I am disappointed with the lack of follow-through and the final outcome, which does not align with the original plan. ... More

once you move in, radio silence! cant get anything done that was suppose to be completed before closing

The experience started out poorly when we were forced to accept a design that included windows in master bedroom which was not part of the original design. It seems odd that the city can require windows without owners approval. It changes interior design quite a bit. I thought the trades were very sloppy during construction with little cleanup being done a little concern for the next trades coming in. Our construction manager Dustin was wonderful to work with and had to correct numerous mistakes. In the end we were satisfied with the house but Dustin had to do quite a bit of follow up.

Totally satisfied excelent xxx xxx xxx

Nice home good home quality home

Our builder would often promise to get back to us and never would. Before closing, he stated that items on our punch list would be fixed. One issue was fixed very poorly and I’ve reached out the warranty rep many, many times to be addressed and it still has not been corrected. Another issue he stated was fixed very clearly never was. The quality of work overall is mid level.

Our construction manager, Charlotte, was on top of every detail and kept us updated on the progress on a weekly basis!

Quality of the product and workmanship with the finishing need improvement … finding quality and more cosmetic issues …

have multiple issues with the home from nails popping out of the carpet, missing Hangers, caulk, gaps between wall and floor.

At first the builder seemed eager to help and address the issues with our brand new home. He seemed especially concerned that his first review vis survey received 5 stars. Now it’s been over a month without all issues resolved and we are now noticing some quality issues, especially with our cabinets. We were told “scratches and dings” were not covered after 30 days. However the issue is. It scratches and dings, more like cheap quality laminate on cabinets. They said we got a cabinet repair kit to fix it ourselves but we never received one. Buyer beware. Polite forgets about you soon after you close and they get their money ... More

Our neighborhood has experienced so many issues. The only thing I can say good is location - close to everything. Everything else has truly been a nightmare. I don’t know if I’ve met a neighbor who had a good building experience. It seems they hire workers who don’t care about the work they do and then they have no quality controls in place to make sure work is being done correctly. And these are expensive houses! I would never build with Pulte again after my experience.

Having sun lights within a house is essential rights, and pulte made it for us.

The staff helped make the buying experience go well. Timely communication was helpful. Thanks

Our Construction Manager Daniel did a good job covering things with us as we are not around for the build. We had a record rainfall yesterday, no issues at all.

Sales person Cathy was great to work with. Project Manager Brian always available to answer questions. Love the view and house.

All in all the experience was good. This is a second, eventual retirement snowbird home. The communication was ok but I did not push. Closed in June and will not return to the home until this winter. Can’t speak on workmanship because we have yet to spend a day there. Construction managers were very knowledgeable, sales rep was great

The entire process was seamless. Brandon was an exceptional representative of Pulte and very knowledgeable. Ed and George provided frequent updates and were extremely attentive to my questions and concerns along the way. They offered solutions and provided professional guidance, even after closing. Great job by all!

It was great experience with Pulte.

Hi, I am 45 days into living at pulte and my master bath plumbing already leaks. My office room ceiling needs to be cut and repaired which might need some time. Response from maintenance was fast but just when there was no room for negotiation and any additions on quick move in home, I expected utmost quality. I did not expect plumbing problems just a month in home stay.

Thank you for everything, Pulte is a very good builder , The design of the house the material that they used to build the house everything is excellent. I recommend Pulte home to everyone. Thank you.