Pulte Homes Reviews

We happened to stop by just as a deal fell through. We were able to get a finished home. We weren't able to pick anything about the house, but it fit most of our criteria. Brandon was very honest and never pressured us. Jesse was exceptionally helpful. He taught us how EVERYTHING in our house worked. We just wished we would have had some input as to when our lawn was put in--instead of rushing to get it in before the watering ban for the summer hit.

Ideally, I would have preferred a little less kitchen space and countertops and more living space! Other than that, I'm very happy with the condo

Pulte and the team at Blacktail have been absolutely exceptional. Brandon and Anthony have been stellar and very personable which has made the process much more enjoyable from start to the finish. I could not of asked for better people to work with as I get situated in my new home. I always say it’s the little things in life and Brandon and Anthony are just that, on top of an incredible home by Pulte!

Everything has been great so far.

We felt at home after our first visit to Mavera. Laurie was very helpful and provided us all the information we needed to make an informed decision. We had to cancel our first contract due to job loss. Laurie was compassionate and helped us cancel and process the return of our Ernest money. We came back to Mavera once I secured a new job. We were hoping to get our original house but it was sold a few days before we came back. Lauri showed us couple of homes that were quick move ins. We fell in love with the Idaloo it had many upgrades and had the tub my wife had to have. We put in a contract the next day. The entire team was very helpful. From the construction manager Steve to the loan processors and closing team. Our contract was contingent on the sale of my home. It sold the first day on the market. Laurie and the team helped us move up our closing date. We closed two weeks sooner and are very happy with our dream home. ... More

Son muy respetuosos y a la hora de retirar mi llave fueron muy amables gracias por todo el proceso y el acompañamiento que por cierto cumplió todas mis expectativas

You pay Peter to pay Paul and you expect brand new condition items and quality work. You don't get that. Left with dinged up and chipped visible work. Put lipstick over mistakes rather than actually replacing the part they damaged. Tub faucet isn't secured to the tub and turns like a lazy Susan. Backdoor let's water in, flows under the floor boards, and still hasn't been fixed. Windows and mirrors were scratched and not fixed. Carpet isn't properly seated under transition strips and leaves wedges that you slip into when walking across the floors. Not worth spending the price for a brand new house, with over priced labor and low grade work/materials, if the home doesn't look new or have the value that you paid for. Construction managers do the best that they can with what they're allotted to do. ... More

Excellent focus on customer satisfaction

I have had to call on Eddie several times since our walkthrough. He has been very prompt and helpful each time.

Buying a house from Pulte was an easy and hassle-free journey. When the house was being built, we were given information about every single thing and our opinions were taken through meetings. It was a very good experience! Thanks Pulte team.

Mike helped us out so much getting to know our home and was able to accommodate our schedule with my wife who had crazy work schedule being a first year teacher and us closing on the house the last week of school

We feel that some SOD is dead but keeping getting told that “it will come back” so we shall see

We have been building homes since 1985 and Pulte has been a pleasure to work with and by far the most stress free! Pulte not only delivers a quality product but they stand behind it!

I am writing this review to express my deep dissatisfaction with Pulte Homes. My experience has been nothing short of frustrating and disappointing. Here are the main issues I have encountered: 1. **Lack of Customer Service:** From the beginning, the customer service has been abysmal. The CM and management I dealt with were rude and insensitive to my concerns. They displayed a complete lack of empathy and professionalism, making the process even more stressful. 2. **Need for ongoing services Shortly after moving in, we discovered an infestation of pests. We have had the AC and electric out 3 times and are still getting it serviced. It’s unacceptable to move into a new home and have to deal with such problems. 3. **Missed Upgrades in Plans:** The upgrades that were promised in the initial plans were not delivered. This was a significant factor in choosing Pulte Homes, and the failure to provide these upgrades feels like a breach of trust. If we didn’t catch the mistakes, Pulte would have gotten away with it and took the money. 4. **Lack of Response from Management:** Perhaps the most infuriating part has been the complete lack of response from management. Multiple attempts to reach out and resolve these issues have been ignored. It's clear that once they have your money, they no longer care about customer satisfaction. In conclusion, I strongly advise against choosing Pulte Homes. The combination of poor customer service, unfulfilled promises, and unresponsive management has made this an incredibly regrettable decision. Save yourself the trouble and look elsewhere for your home purchase. ... More

At this time I regret buying my Pulte Home. Way too many service issues, and poor response to those issues.

The building process was so easy and stress free! Chris our sales rep was attentive to our every need and want. Our construction manager Greg was absolutely amazing through the whole process. He kept us well informed and any issues that did come up he remedied immediately. We are very happy with our new home!!!

From the initial meeting Bobbette was truly helpful and supportive. She was knowledgeable and understanding. She checked in with me every step of the way. Mark and Rod were amazing. They were meticulous and were concerned with every detail in my walk through and checked after closing to ensure everything was up to standard. Truly a great team. They treated my home like it was their home.

Overall the project manager does his best to resolve building issues and he is very responsive to our concerns. The subcontractors need more attention to resolve and detail.

My experience with purchasing a spec home from Pulte Homes has been mixed. Initially, the salesperson who assisted me was very pleasant and helpful throughout the buying process, which was reassuring. However, upon moving into the house, I encountered several issues that have been frustrating to deal with. One of the most surprising discoveries was that the kitchen exhaust was not installed. When I raised this concern, I was informed that it wasn't included in the specifications for the home. Frankly, I find it hard to believe that any modern home would be built without such a basic feature. One of the most surprising discoveries was that the garage door did not include an automatic opener. This seems like a basic feature that should be included in any modern home, yet it was not part of the package for my home. This omission has been inconvenient and unexpected, adding to the frustrations of settling into a new home. Shortly after settling in, I noticed a leak between the second and third garage spaces. I promptly reported this to the appropriate contact at Pulte Homes, who initially came to inspect the issue. They acknowledged the problem and mentioned they would consult their manager. Unfortunately, despite my follow-up emails, it took weeks for them to return and address only a portion of the leak, leaving the drywall still in need of repair. Further complicating matters, the ceiling lights began malfunctioning not long after. Despite reporting this issue promptly, I have yet to see any resolution after several weeks. Another disappointment has been with the backyard landscaping. The yard was delivered with straw installed, but underneath it, there are large rocks that have made it challenging for the grass to grow evenly. It's clear that this was not disclosed or adequately addressed during the purchase process. Reflecting on my experience, I would strongly advise prospective buyers to thoroughly inspect every aspect of the house before finalizing their purchase. While the initial sales process was positive, the ongoing issues with construction and responsiveness to repairs have been disappointing. ... More

The Pulte team made our home building experience great from start to finish. From sales, design, and construction the process was as smooth as possible due to the team involved. We are very happy with the home design and quality of products/installation. Our construction manager definitely took great pride to deliver to our expectations, even pointing out things we may want reconsider from his experience. As with anything, issues can arise but they were promptly address. The Pulte team and especially the Ballantyne team were excellent!!

Matt, Pulte Project Manager was great!

Pulte was fast and efficient throughout the whole process

Our experience with buying from Pulte has been terrible. Construction manager Colton reassured us that the problems we had prior to closing would’ve been fixed afterwards when in fact, they did not. No communication from him apart from when we needed a new sliding door but instead left a white patch on my wall without paining over due to an error on the constructions team behalf. Our sales representative Monira hardly ever reached out to answer our questions, unless she needed something from me and my husband. You would think we would be treated better and the build quality of a half a million dollar home would be an impeccable experience but it’s not instead I’m sending in pictures to warranty for things to be fixed in my home four MONTHS after closing! ... More

At the design center, a small sample does not giving a same view as final product in the house, and result may be not as an expectation!

My wife and i wanted to move closer to our son who's stationed at Ft. Campbell,so we researched extensively,and found Copes Crossing offered the best value,location,and also a good reputation of quality. We lived on Kauai,but we were able to pick out a lot,model,and also options thru video chats,photos,and phone calls with the Pulte design,and sales team.Not an easy task,and kind of nerve racking from 4500 miles away, but the Pulte team made it a lot easier. Everyone was really excellent including TJ,who kept the construction site clean,and on time We are very pleased with the results. Our home came with items that were standard,but would have been options in other developments. The quality was very good,and an excellent value. Thank you to everyone at Copes crossing. ... More