Pulte Homes Reviews

Informative in each phase of building our new home. Closing occurred as scheduled and with no issues. Since closing Pulte has timely addressed every requested normal punch list item upon occupancy, such as irrigation, floor repair, and paint. We are very pleased with our experience.

Jeremy and Arturo went above and beyond to help us get in our home.

We are very excited about the house we bought month ago and we enjoyed every moment

Pulte was very easy to work with and understanding of my changing closing date. We needed to sell our current home as part of a corporate relocation and Pulte was flexible with us on the closing date. The pre closing celebration and inspection all went great. Overall, they build a really nice home with many great features. The only thing I would like to see improved is the fine detail with trim work and paint. Some areas were a little sloppy considering its new construction and we paid a premium price.

Paying a million and chasing for every walk in inspection item has been a pain. On top of that management didn’t pay attention to have the home ready with internet fiber cable. Takes 2 weeks to put things in order. I am asked to close home with all items open otherwise it will create a lot of other issues (like a threat) then asked to sign off on walk in inspection checklist to mark everything is closed. After chasing construction manager for 6 weeks now , I am told go and raise service request and he only managed production lines. Few like a fool with sweet talks on signing the documents when items on checklist wasn’t closed. Dishwasher starts leaking and I discover it only when my handyman removes baseboard for doing a paint job , 5 days to action and appliance company comes and fixes it instead of replacing the appliance when complaint was raised within 22 days of buying. I wouldn’t trust the builder and home buying from Pulte ever for ruining my dream home experience ... More

The overall home building / buying experience was not what we expected. Our construction manager Aaron was great he delivered a complete home ready to move in with all the systems working and everything done to standard. I felt he supervised the construction of the home as it was his. He kept us informed every step of the way and was a great asset in this process. Our sales consultant was awesome. Kristina is the reason why we chose our neighborhood and she helped up with everything and was our point of contact and eyes on the ground as we lived four hours away. Our disappointment was with the design center and with PULTE chose of design options and decisions. Some of the upgrades and design options we did not want and Donna would tell us that is what it is. No explanation of why things were a certain way. We paid a lot of money for a home and some responses from Donna just were not what we expected. Some of the things that PULTE design team came up with just do not nake any design sense. And no one at the design center could explain the why. She did not explain many thing and when we saw the finished product we were surprised. All in all Aaron and Kristina ensured we had a beautiful and well built home. They are the reason we went through with the closing and and now living in our home. We give them both a 10 out of ten star review. ... More

The on-site crews were very attentive to resolving issues before closing. After the closing, however, has been a total disappointment...zero contact confirming issues to be addressed. No emails, texts, etc. from customer support. Issues with low quality garage door panels with obvious manufacturing defects then blaming winds. Extremely disappointed in customer service after the home closing.

We bought a spec home from Pulte. We really like the home layout and design, and their team chose a lot of updated but still neutral design options that we are happy with. There were some hiccups after first buying the home, but Pulte did work with us to address them in a reasonable manner.

This is my second new Pulte home and once again I’m very excited and pleased with my new home and community.

- The real estate agent was excellent in his service (Mr. Chris). - The bank was very bad; they were still asking for documents on the day of closing (I don't understand). - The materials are by the type of property purchased. - The workmanship was not good, as we had flooding in the yard and alley almost every time it rained. We requested a solution, but nothing was done (we are worried that it might get into the house). - We have some minor issues related to painting, drywall, and electrical work, but they have not been resolved either.

Constantly changed project managers. Continue to pursue customer care for items not agreed upon before closing.

Wonderfully experience with everyone involved with Pulte

Very smooth home purchase experience from start to finish. We were included with every step of the process and were informed with the developments. The home was ready for closing at the tentative date provided without delays. The sales team and construction team are great to work with.

Jennifer was amazing to work with. Always communicative and responsive. She truly goes above and beyond. You can tell that she cares about each of her clients and their families on a personal level and is committed to making sure that they are completely satisfied.

Pulte has great people, from sales, to construction and customer care. They are friendly, helpful and responsive. I appreciate the their effort to make the entire process as smooth as possible. However, the build quality isn't as good as I expected. I've had issues with the oven, the dishwasher, the AC, the plumbing since I moved in. My AC has broken down twice and I had to live without AC for entire two day. Now I'm still waiting the AC company to come back to check what exactly went wrong... Luckily I had the best customer care manager who is very responsive and tries his best to help the situation. ... More

This has been hands down the worst experience we could have never expected, as Pulte has such a great reputation in other areas. well, not in Florida, my friends. We have since learned that they don't actually have to hire qualified subcontractors. In our case, our construction manager, Tyler, was also a rookie and from the final condition of our home when we moved in, it appears the tradesmen could tell and they got away with cutting a lot of corners. Many promises were made at closing regarding things that would be repaired and redone and replaced...that was the end of March 2024. We are now in August 2024 and nothing has happened, apart from addtional things going wrong, including a leak in our kitchen and downstairs bedroom due to the HVAC system being improperly installed, as well a leak in one of our three toilettes. We have meet Lisa, the manager of Pulte's NorthEast Customer Care dept. She has been very reassuring that we will get to the bottom of all of this but it may take a while. The truth is, Tyler was the Construction Manager for all the homes in this development so everyone is in a similar situation. Plus, it's the same unqualified subcontractors doing the repairs. A bathtub repair that was done in May has resulted in the bathtub needing to be replaced, for example. We don't know if we'll ever find the light at the end of this tunnel, but we can confidently recommend to anyone considering building a home with Pulte in FL - find a more honest builder, ask questions about how they find their subcontractors (making sure they require licenses for the trade/craft being done) and NEVER close until you are 100% satisfied with your new home AS IS. ... More

couple of issues with land scaping/grading behind the house working with customer care support to resolve the issue. Rain water not flowing properly into drain. Issue details shared with Pulte team and waiting for the solution.

Overall buying process, House were good and fully satisfied. However, professional workmanship was missing (I am not that demanding person). Painting, Wood work finishing, Concrete finishing were too much rough. Home appliance installation was amatuer ability. I already made a lot of service request ticket in a month. Some cabinet parts are still missing although construction manager promised to set up asap when I closed document. Fortunately, Ms.Nicole in customer care center was really helpful to solve all the issues.

We went through multiple construction managers in our time building our home and it seems to really make a difference in the quality. One manager was more than happy to make sure the home was to our liking while the other provided resistance on almost every request we made. Things that you'd assume were standard.

Flooding problem that should have been addressed before closing

House is very good condition and most of the stuffs are working properly. minor issues with the workmanship. In the construction side still have to work on the street improvements as the facilities are not showing as a new neighborhood.

When buying a new build it’s important to see the home before you buy. The process of buying was fine. Knowing the details about the home are just as important.

I knew when I decided to sell my house in New York and have a new house built to move to Michigan, that there would be many disappointments along the way. I am happy to say that the Pulte construction manager Chadd was not one of them. Chadd exceeded my expectations. He was personable, communicative, knowledgeable, intelligent and organized. Chadd set deadlines and stuck to them. He was sympathetic to the realities that I was facing in coordinating two closings and a cross-country move, and worked to ensure that the new house was well-built and ready on schedule. I have sent Chadd many questions over the months, and he has fielded them all in a timely fashion. How fortunate Pulte is to have him as a construction manager. Chadd is a gem! ... More

Tyler, project manager, was very informative and responsive. I had a smooth and enjoyable experience from start to finish.

Less than three weeks have passed since I moved into this property, and I already regret doing business with the Pulte Group. The grading work, which was supposed to facilitate drainage, could have been executed far more effectively. Simply lumping the soil at one end does not constitute proper grading. I am appalled by the level of customer service demonstrated by the Pulte Group. I have never encountered such poor customer care and I will ensure that none of my friends and social circle go through this frustrating and poor experience with Pulte that I am going through.