Pulte Homes Reviews

Our experience building with Pulte was incredibly frustrating from start to finish. If you are looking for a modern home or a collaborative builder, look elsewhere. No Flexibility or Customization: You are completely pigeonholed into outdated finishes and design packages. There is virtually zero room to customize, meaning you pay new-construction prices for a home that feels dated before you even move in. Subpar Craftsmanship: The overall quality of work is severely lacking. We quickly realized that if we weren’t on-site constantly checking on the house, basic things were skipped or done poorly. You essentially have to act as your own superintendent to ensure the bare minimum standards are met. Unresolved Issues After Closing: Despite our constant oversight, we still closed with a list of outstanding issues. Once Pulte has your money, their attitude changes completely. Abysmal Customer Care: Trying to get in touch with anyone post-close is incredibly difficult. When you finally do get a response, their process for addressing warranty or repair issues is painfully slow. To make matters worse, when they do send someone out to fix a problem, they do the job halfway, leaving you to deal with the fallout. We expected a much higher level of professionalism and build quality for the price. Pulte builds fast, but they do not build well, and their post-closing customer service is non-existent. Save yourself the headache and find a builder who values quality and customer relationships. ... More

The overall experience was good, but the closing process was disappointing and lacked transparency. Pulte Mortgage repeatedly delayed the process with last-minute document requests, and typos in the name on escrow documents caused additional hold-ups. Passing the cost of these delays and corrections on to the buyer is not a fair practice. Build quality was also inconsistent — we've already had to replace glass panes twice.

Good response to problems. Good warranty program.

Excited about the new home with Great location. Team was very helpful throughout the process.

Maria and our Building manager Tylor made all the difference!!!

Patrick was great on the sales side and Shane was extremely helpful and knowledgeable on the construction, workmanship and materials side.

Home and materials good quality

Our home is gorgeous!!! We love it! There have been a few issues that need attention. Our smoke detectors have gone off numerous times, including this evening, for more than an hour for no reason. This needs to be addressed. When we have called Pulte Warrenty for issues with thegarbage disposal and the smoke alarms, help was set quickly. Everyone we have dealt with have been very professional and pleasant. One issue that needs to be addressed is the list of utilities of who we should call for service, it wasn't clear that FPL was electric only. We didn't know that gas came from another company. Please make a note that gas must be called working 72 hours also! However, the experience was pretty easy and Joselyn and Andi were great to deal with and airways responded in a timely manner. We're very happy here ahead look forward to many years of enjoyment! ... More

The whole experience with Pulte was fantastic. Their mortgage company was great to insurance also. Highly recommend!

Been making claims since I moved in a lot of the venders are wonderful dealing with. The Pulte staff is great but I think alot of this stuff should of been fixed before we moved in and but we’re making it and Pulte is doing there best

Home is an adequate entry level home... Most appliances and fixtures are lower quality, but functional....lot sizes are a bit small for the money...had a few things break right out the gate...garage door fell off its rails, had to be repaired...fire alarms gng off for no reason, had to be replaced, spectrum utility svc box crushed during home construction...wires exposed...Pulte rep stated that's not their property...which is fine, but install properly during construction and the customer isnt left hanging, I repaired it myself...frustrating...I scaled down to a smaller home on purpose as a senior citizen, small home makes sense...but attention to detail and quality not the highest priority...as a mil retiree I've bought a few homes...so compared to previous purchases...the build of this home is a 6 out of 10...adequate for the cost...just didn't expect a Lennar Home issues...good community amenities, nice sales and construction reps though...not unhappy with the home, but just a bit more entry level than expected. ... More

It is a great experience. I would recommend my family and friends for sure

The overall home buying process itself was great. It was transparent and exciting as this was for our forever home. I’m just not pleased with the service order I had to put in. It’s been about 2-3 weeks, and I was in contact with someone named Josh, and I let him know the repairs still needed to be made. I have yet to hear back. This does not instill a great deal of trust in regards to home warranty issues.

I appreciate the whole Pulte team, Dylan and Donato were very kind and helpful throughout. Very thankful for my family’s first home in this great community Verdana.

We loved our experience with the sales team and project managers. Our home came out perfect. On the other hand, Pulte mortgage hands down was the worst thing experience with a lender we’ve ever had. A+ credit, seven figure income and enough assets to ultimately pay cash for the home and they couldn’t figure it out. Absolutely horrific experience.

This was a great experience as a first time home owner. Quality work and professionalism throughout the entire process would be the best way I would describe this process

Seller and lender should try to be on the same page to avoid confusion and to offer clarity during the transaction. Warranty should be taken seriously instead of rushing through only to discover that a 3rd party will come and repair at a fee.

The buying of a brand new build was not what I was hoping it would be. The limitations on designs and material was disappointing. The design features (for instance, not being able to put a simple bath mat in front of the upgraded shower is extremely disappointing; switches and outlets are not innovative; builder quality material is poor; there is no pride in the build we have or the builds around us. Finally, we did not get what we thought we were - we selected one color brick (using pictures Pulte gave us) and got another completely different looking color, which has made me the most upset, our house is the ugliest on the block). I have told many friends not to go with Pulte and if I could do it all over, I would not choose Pulte. The responsiveness rating goes to the people and the attempts made to make things right, but unfortunately their hands were tied and Pulte was not able to do anything. ... More

This is my second new construction with Pulte. They have been a reliable and trustworthy builder that I had a great experience with. Some of the craftmanship and finish were unsatisfactory, but overall they delivered a good home to my family. Especially, the construction managers whom I worked with were great professional and more importantly great people.

Everything is good however still after 7 months living in this property, every time I open the faucets upstairs the first 3 to 4 minutes there is a horrible smell and even though I mentioned to the construction manager; his response was that it was bc I hadn’t used the water so it was in the tank and bla bla bla… after 7 months, it still smells bad every time I take a shower or bath… not one is there to take the blame. Everything else during this 7 months have been very good.

Working with Pulte Homes was a streamlined and professional experience from the initial purchase through the final move-in. The construction quality is solid, and the value for the investment is clear, especially when considering the modern design and attention to detail. The builder's team was a standout highlight; they were consistently responsive, addressed every question in a timely fashion, and followed through on all commitments made during the planning phase. For potential buyers looking for a builder that balances efficiency with a high standard of craftsmanship, Pulte delivers exactly what they promise. ... More

While the Construction Supervisor was excellent to work with, the overall quality of workmanship across multiple trades was extremely poor. The work reflects a lack of trade skill, attention to detail, and overall professionalism. There have already been numerous issues requiring repair, including plumbing, drywall, trim, flooring, electrical, and irrigation. It is concerning that warranty claims are being submitted before even moving into the home. Additionally, job site cleanup was substandard. Broken concrete, nails, and other debris were left throughout the yard and simply covered with sod. Inside the home, carpet and padding were installed without properly cleaning the subfloor, resulting in trash and debris being found underneath. Given the poor quality of construction, the home is significantly overpriced. Based on this experience, I would not recommend Pulte to prospective homebuyers. ... More

Scott was very kind and informative.

Matt was great throughout the entire process from explaining everything, to answering our questions, and to resolving minor issues that came up.

Dealing with Pulte Homes was pleasurable and efficient. Everyone we've dealt with have been extremely helpful and easy to deal with. We love our new home as of now. We only rated the responsiveness to issues as a 3 because we've yet to have any issues so we wouldn't know how to rate them.