Pulte Homes Reviews

Over a year delayed. House is rushed, their quality is terrible. They try to make up excuses not to fix issues. Please avoid Pulte homes at all cost. This was my second new construction home and it’s an absolute nightmare compared to my other home.

We received excellent support from Pulte sales agent. Responsiveness to issues, ownership, excellent communication, we loved to work with their sales assessor. However, the experience with their lender -Pulte Mortgage- was bad.

Everyone we came in contact with our Pulte home buying experience was exceptional! First and foremost Brian and Eddie who are the ultimate professionals. Everyone was friendly and knowledgeable providing great service at the same time.

Dylan was great! He kept us informed of the status of our new home at all times.

Overall unprofessional experience. I have highlighted this in multiple surveys with names and examples and have received no response back which emphasizes my negative experiences and bolsters my advocacy to warn others to stay away!

Don't buy home a home from Pulte. They will rip you off like they too is.

Great quality and experience

There are many individuals ready to assist with concerns Responsive was outstanding

They were very helpful through the process and provided a lot of information regarding the built process. House looks amazing!!

Where I have so much issue with sales person , design studio . They did not explain and go through me lots of the stuff . I feel I been loot spend over and extra money where i shouldn’t have to spend . After construction time my most of the dry walls are broken I have lots of pictures and I put in a Facebook tag pulte as well then Joe regional manage involved by the time he come and I showed him my dry wall done with mud and stuff so I can’t show him I am definitely sure those broken drywall’s never replaced. Also after closing my driveway just completely, garden just completed and they put the pipe from the roof to going to drain it’s keep flooding I report to the contractor and he said it’s normal . I hire another contractor and he told me it’s is not normal they has to come and fix otherwise those water goes to the basement . Also when I open a garage my my garage door to home enterance door open it is not fix properly. Also bed room lock after painter came and he took off never lock . In garage all 3 side have big gap start between the wall and garage sides . Also beside of my house there is a big gap start as well . I am putting this all the pictures in Facebook please review and let me know after spending tons of money not a good work and let me know my complaint is legit or not . Thanks ... More

If you are buying standing inventory it will be "as is" and told that nothing will be fixed before move in. We were told contradicting information and even lied to regarding our landscaping, sod and irrigation. Conduct a personal inspection and hire a cleaning crew before you move in. Inspect your driveway, garage and yard for nails, metal, cigarettes, razor blades and such before driving or walking in those areas.

Our sales consultant Rob was great, always available to answer any questions we had while our home was being built. We received weekly updates from our construction manager Michael, which were very helpful because we were not local. Only area for improvement would be the response to issues.

We build our house in Franklin area, selling price of close to 1.5 million. Our experience since day 1 has been nothing less than but frustrating. Person (Walker) responsible of building our place knows nothing and will prefer to lie instead of saying I don't know and let me find out. I have so many examples which I can list down here like missing out air return, back porch coach light, wrong tiles, wrong color on cabinets etc... Mistakes happen but if you choose to lie then as a customer I don't want to trust the builder and their processes. Pulte deliberately hides critical information in the name of Intellectual property like master plan, electrical drawings and do not share with customer. If they do then they know that customers will catch a lot of issues and will increase their work. I will really like someone from Pulte to reach out to me. Whoever reads this and if they try just a bit to figure out these problem then you will know who wrote this. Please reach out to me, I want to give you a chance to talk about this. If not, I will be posting these reviews online like Google, Twitter and Insta so other buyers knows what they are signing up to. ... More

So to make a long story short. The process throughout the process was great with the superintendent. He was personable and great to work with. The issue came the day we were closing. The sales agent and his boss seemed like they cared but once it came down to it their true colors came out. They lied, deceived, manipulated, and no sense of urgency or remorse. I was really excited throughout the process and it was shattered after that day.

The process of buying the home went very well from purchasing it to moving in. There was a good handoff as from one phase to another. And before the final move-in we were clearly instructed about the house and its care and maintenance. The house was constructed and ready within the time quoted timeframe. We have moved a lot and this is our 6th new home so I am aware of the issues that can occur even in a new build. So far the main issue I have is with the wall paint and the wood trim. The walls smudge when you barely touch them. They clean up fairly easily but you are constantly having to do so. It’s annoying. Same goes for the wood trim. Since I have only been in the house less than 6 months it’s hard to give the most accurate review. We have had a few issues and they have been addressed and fixed in a timely manner. At this point in time I would buy another home from Pulte and recommend it to others. ... More

Unfortunately, the process was marred by numerous issues that have left me extremely dissatisfied. Below is a detailed account of the problems I encountered and the lack of adequate response. 1. Quality of Materials and Craftsmanship: Throughout the construction, I had to frequently report problems related to the quality of materials and the craftsmanship involved. Here are specific examples: Wood with Fungus: Structural elements of the house were constructed using wood that had visible fungus, posing a significant risk to the integrity and safety of the structure. Sub-Fascia and Trusses: These components were not adequately secured to each other, raising serious concerns about the structural stability of the roof. Missing/Cracked Mortar: There were numerous instances of mortar missing or being cracked, which compromises the strength and durability of the masonry. Structural Elements: Issues with critical structural components such as gusset plates, “H” clips, and anchor bolt nuts were prevalent and not adequately addressed. Loose Roof-to-Wall Connections: The connections between the roof and walls were found to be loose, which is a major safety concern. Insulation Problems: Wet, broken, and dirty insulation was used, which is unacceptable for ensuring proper thermal efficiency and indoor air quality. Damaged Tiles: Many tiles were broken, detracting from the overall aesthetic and functional quality of the home. 2. Response from Construction Management: Despite documenting and reporting these issues, the responses from your construction team were inadequate: Construction Manager: Constantly minimized the serious construction problems I highlighted, not taking ownership and avoiding issues that kept arising Area Construction Manager: Similarly, minimized the issues and expected that I, as a client, accepted defects or damaged items. The person even commented that Pulte was a large production builder and not a customized builder. When I always requested to have what I was shown to expect from the model home Involvement of Pulte Florida Central Office: I escalated these issues to the Pulte Florida Central Office, expecting a resolution. However, their lack of action further exemplified the company's disregard for customer concerns. They fell short of ensuring the traders took responsibility for the poor quality work and suppliers material quality Overall Experience: It is evident that Pulte is not a customer-oriented company. The primary focus seems to be on constructing expensive houses with poor-quality materials and subpar craftsmanship, expecting clients to accept the shortcomings without recourse. Given this experience, I urge your company to take the following actions: Conduct a thorough review of the materials and craftsmanship used in their homes. Implement strict quality control measures to prevent such issues in the future. Ensure construction managers and other relevant personnel are adequately trained to effectively address and resolve customer concerns. I hope my feedback will be taken seriously and that corrective measures will be implemented promptly. The quality of your homes and the satisfaction of your clients should be your utmost priority. ... More

Dealing with Dennis in selling us the house was great and then dealing with our studio rep made it very nice for my wife. Then having Mark build our house was great.

Our new home is great! It was delivered on time and well built. The process from purchase to move-in was seamless. Ali has been great at addressing any punch list items and is super responsive!

overall, we are very satisfied. There are some minor cosmetic issues to correct, but that is usual. Overall, it is good so far.

Our experience with Pulte was horrendous. Our home was over 4 months late and our closing date changed 3 times. One closing date changed 9 days before closing, after I already sold my house and moved to another state. The finish quality of Pulte is low. There is paint splatter on door and walls, knicks in the shower wall, and the house was not clean before we moved in. The sales team from Pulte was very shady and held back information about our build. We had to go to the city to even find out why our house was not moving forward. The overall experience was awful. The only reason we continued with our purchase was because the layout of the house was perfect for us. ... More

Dylan was great to work with. Very responsive and does a great job!

Moved in about 2 months ago, still missing a shelf for my kitchen. Once you close, any outstanding issues take forever to get resolved. Had awful experience working with Zach from the sales team, doesn't know much and lies to get anything sold, and Ed who is quick to respond but doesn't ever get anything done. Wasn't a good experience, if I could redo it, I would have never bought this house.

Had a great experience working with the team at Pulte Homes. Our construction manager, Jerry, was the BEST! We lived over 1,000 miles from our building site so were not able to check on things as frequently as we would have liked, but Jerry was very conscientious and made sure that everything was done correctly and to our satisfaction. Jose, Jerry's assistant, has been wonderful to work with also - quick to respond to questions and needs, always has a smile and trustworthy. The reason for only 4 stars in Trustworthiness was due to our original sales agent who is no longer with the company. Courtney, who took over that responsibility for us, was also wonderful to work with and communicated with us on a regular basis. ... More

Good home, and Great support from the financial team specially Wendy Hendrick, however no response from the warranty team since closing two months ago. There are 5 issues identified during the closing on March 22nd and there is no commitment or timing from the warranty team to close issues agreed during closing.

We had a very bad experience with Pulte homes in the home buying process and mortgage process. Terrible experience and never want to buy a home with Pulte again.