Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15968 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15968 Reviews
Customer Reviews
Mulue
- Mulue A.
- Verified HomeBuyer
- June 08, 2024
- Brownsburg, IN
Really a good house thy have at pulte
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Nice Home Design, Lack of Attention to Detail.
- Ronald P.
- Verified HomeBuyer
- June 08, 2024
- Stuart, FL
The design and layout of the home is quite nice and met our needs. The quality of workmanship however, is lacking. Numerous issues with paint errors, paint spatters on floors, walls crooked, baseboard trim joints poorly finished, and several other issues. Light fixtures in floor plans that are not where they should be. Electrical appliances with damage, upgraded features like recessed light fixtures and kitchen cabinets are really just "builder grade" quality.
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 2
Review
- Enedel V.
- Verified HomeBuyer
- June 07, 2024
- LITCHFIELD PARK, AZ
They did an AMAZING JOB.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New home concerns phone calls
- Diane K.
- Verified HomeBuyer
- June 07, 2024
- Deland, FL
Until this week Pulte has answered all my concerns. I’ve left messages to 2 different people concerning electric concerns. 1 person answered my calls about a dead tree in my front yard but I haven’t heard anything since.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Funding pulte’s bonuses
- Adam W.
- Verified HomeBuyer
- June 07, 2024
- Minneapolis, MN
Overall awful experience dealing with Pulte at every level. We were under contract for a specific package - after signing, Pulte changed the paint and carpet package and told us if we don’t like it we can back out of the purchase (Jake). We’ve had mismatched white paint colors in the house, paint over outlets, We’ve had 7 doors now that don’t latch, nails/rusty screws all over the outside of the home, siding falling off the house, wavy baseboard, ZERO escrow updates, and no one within the Pulte group will respond to us. Jack specifically told us if he made improvements to our home it ...
Pulte Homes responded:
Hi Adam, we were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Bad experience
- Faridoon W.
- Verified HomeBuyer
- June 07, 2024
- Tucson, AZ
It’s was not the kind of experience we were looking for. House had multiple issues before closing. We closed on the house. The project manager promised us to repair all those issues before closing but didn’t happen. After closing when I asked when he will repair those issue, he told me to call customer care and he doesn’t work at this location anymore. I had to get in contact with regional manger to get the ball rolling.
Pulte Homes responded:
Hi Faridoon, we're sorry our warranty response hasn't been satisfactory, and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Awesome experience
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- Saint Cloud, FL
Great people and team with smooth home buying experience. 5 star rating for everything.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
want replacement of cabinet
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- Aurora, CO
When we had 1st time walk through one the cabinet of living room kitchen was broken. They told me to replace it but not replaced yet more than 2 months
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Our Build with Pulte Exceeded Expectations!
- Heidi O.
- Verified HomeBuyer
- June 07, 2024
- Port Saint Lucie, FL
From the first day we came to the neighborhood to look at models to now, after the build and moving into our Forever Home, our experience has been FANTASTIC!! Every single person all along the way was beyond helpful, highly knowledgeable, efficient, VERY on top of things, and answered all of our questions in a more-than-timely-manner, in minutes, most of the time! Each person walked us through the process step by step. The entire process was EASY from start to finish which would be a Godsend for young, first-time builders. A word about the quality of our home: it's a FORTRESS. It is ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
White Stone
- Okechukwu A.
- Verified HomeBuyer
- June 07, 2024
- Jacksonville, FL
So, going through the buying process with the builder Pulte and the mortgage company Pulte mortgage was a nightmare! Let's start with the builder. So there is a $10,000.00 deposit a new buyer must put down to purchase a house with Pulte. This deposit has nothing to do with your closing cost. This deposit involves you contracting with Pulte to build your home. The deposit can go towards closing if you want. The deposit is refundable if you abide by the terms of the contract. That's the first red flag! The builder did have some perks: $10K of the overall cost of the house, another $15K if you ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
Overall a very disappointing experience after buying a $1.3 mil house from Pulte
- Roshni P.
- Verified HomeBuyer
- June 07, 2024
- Franklin, TN
We purchased a home from Pulte as we liked the floor plan and overall our experience with Pulte has been very disappointing. The home we brought is over $1.3 mil , for that much we would expect better quality of material, workmanship, better finishes and overall a much better looking neighborhood. I don’t think that Pulte is partnering with top quality subcontractors and have qualified staff inspecting the work being performed. Overall buying process : Fairly decent. Nothing special or nothing bad. They were easy to work with and seemed organized. Construction updates: Very good We ...
Pulte Homes responded:
Hi Roshni, we're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 4
Mr
- Eliecer V.
- Verified HomeBuyer
- June 07, 2024
- Fort Lauderdale, FL
Overall is okey better than other construction companies but still have issues and companies make shortcuts on materials/process but that's everywhere.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
CGsr
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- Charlotte, NC
There are many issues with this home buying experience. First, before we went under contract we were told that the neighborhood would be only homes and that there were not going to be any townhomes built in the neighborhood. We were also told that the area beside the mail boxes was reserved for the construction of a pool with a play area and a splash pad for the children in the neighborhood. Unfortunatley this is not the case because now there is a plan to build roughly 170 townhomes in the front of the neighborhood connected to the neighborhood entrance road and the townhome owners will be ...
Pulte Homes responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 3
Good experience from beginning to end
- Paul M.
- Verified HomeBuyer
- June 07, 2024
- NAPLES, FL
I got a beautiful house at a great price any issues they take care of it right away Very well built Teshey is great very helpful always answers your call
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Home
- Debra P.
- Verified HomeBuyer
- June 07, 2024
- Port Saint Lucie, FL
Timeline was a year and not communicated well
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
It's been great
- Pierre D.
- Verified HomeBuyer
- June 07, 2024
- Laurel, MD
It's been great. I love the neighborhood.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Wonderful experience
- Jessica C.
- Verified HomeBuyer
- June 07, 2024
- Cottage Grove, MN
We had a wonderful experience with Pulte every step of the way.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Construction Manager Chris is excellent!
- Richard L.
- Verified HomeBuyer
- June 07, 2024
- Aurora, CO
Construction Manager Chris is excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Our construction Manager, Mike, was on top of things!
- Michael B.
- Verified HomeBuyer
- June 07, 2024
- Okatie, SC
Weekly updates during the whole building process and so much more, our construction manager was great!
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Overall positive experience
- Thomas C.
- Verified HomeBuyer
- June 07, 2024
- Bradenton, FL
Andrew in sales was great to work with up front. Our Construction Mgr Sean was awesome- did a great job and great communication. House was ready at closing and so far (6 weeks in) minimal issues
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Subpar at Most
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- LAS VEGAS, NV
I was continuously reassured that Pulte upholds the highest regard for quality and customer service and that was not my experience unfortunately. Many issues were left overlooked and dismissed even when brought to their attention, poor craftsmanship and skills to treat and handle higher quality materials, it felt like a wash at at point when subcontractors don’t know how to properly install, handle, or work with better materials. Disappointing customer service and evident flaws in internal communications and protocols across various Pulte departments, which intimately falls on the customer and the lack of accountability, acknowledgment, and resolution. For the premium price you’re paying for the Pulte name and product. I was sorely disappointed throughout the entire process, and after receiving my keys. My friend purchased a new Pulte build in another community (locally) during then same time and experienced similar issues, and we both had water damage and exposure to the structure and cabinetry even before moving into our brand new homes. Yet it was dismissed as “part of the process”, really upsetting. Amateur electrical work, poor (to no) attention to detail for paint lines/edges, covering nails in moldings and baseboards, uneven drywall (evident when fitting for ...
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
Sales is worst in here
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- Little Elm, TX
Sales person stopped us from paying earnest and later hiked up the price.
Pulte Homes responded:
Thank you for letting us know about this. We'd like to learn more about your experience so that we can help with any unresolved items. Please reach out to us at customersupport@pultegroup.com. ^TP
Total Score 1
Quality 3
Trustworthiness 3
Responsiveness 4
Be Ready
- Stephanie K.
- Verified HomeBuyer
- June 07, 2024
- Louisville, KY
My advise is make sure the entire home is ready prior to moving in. We had multiple things which were not correct and moved on believing they would be fixed quickly, but we are still waiting for some things to be corrected on the house. We have had electrical issues HVAC issues. They have corrected what is wrong, but in my opinion don't move in until everything is complete. Also be comfortable living in a construction zone.
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 4
Retired
- Tomas G.
- Verified HomeBuyer
- June 07, 2024
- Santa Fe, NM
Excellent response time from Brittney, Julio, Matthew. Knowledgeable team. Pleasure to work with them.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Miss
- Anonymous
- Verified HomeBuyer
- June 07, 2024
- Orlando, FL
great job and thanks again for all
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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