Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15966 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15966 Reviews
Customer Reviews
***** was just incompetent. I literally had to explain how a brokerage statement works to the underwriter. The quality isn't the worst, but you need to check with whoever is doing your installations. All of my water dispensing appliances leaked. They were either installed incorrectly or they were *****. Seriously not okay with my fridge leaking, being ***** and the resolution is completely unacceptable. Pultes construction manager went above and beyond with everything. Shout out to Zach. One of the most professional, approachable, patient and solution oriented people I've ever worked with. The warranty team is responsive, but the resolutions are not great. They either send you somewhere to talk to someone else or the resolutions sometimes take a while. I get that you have a lot going on and it does seam like they are doing the best they can with what they have. I'll give them that. Overall though, I'm happy with the transaction in general because of the incentives, but mostly because of Zach and his willingness to go above and beyond about everything. Thank you Zach.
- Dallyn M.
- Verified HomeBuyer
- July 15, 2026
- Richmond Hill, GA
Pulte mortgage, our construction manager, the installers, and the warranty team.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience with the appliances and to hear that your concerns have not been resolved. However, we appreciate your kind words about Zach and will share your comments with him. We would like to make leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 3
Trustworthiness 5
Responsiveness 5
Total Experience Review
- Angela M.
- Verified HomeBuyer
- July 15, 2026
- Colmar, PA
Overall a good experience. Quality not great. But the response from the sales and construction team is excellent.
Pulte Homes responded:
Thank you for sharing. We're delighted to hear that overall, you had a good experience! That said, we're sorry to hear that you're unhappy with the quality of your new home and would appreciate the opportunity to learn more about your concerns. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 5
Builder was great. Sales team was ***** and unresponsive.
- Anonymous
- Verified HomeBuyer
- July 15, 2026
- Leesburg, VA
Rob on the sales team is ***** and incompetent.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you did not have a positive experience with our sales team and will share your comments with the appropriate team. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
Positive
- Anonymous
- Verified HomeBuyer
- July 14, 2026
- Clarkston, MI
Overall positive, make sure you clean better before closing if in a large construction area.
Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that overall, you had a mostly positive experience! We are sorry to hear that you were unhappy with the cleanliness of your new home at move-in and will share your comments with the appropriate team. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Quality and quick
- David B.
- Verified HomeBuyer
- July 14, 2026
- Estero, FL
Pulte did a great job throughout the entire home building process. Options and pricing was fully explained (no surprises), timelines were met and exceeded, and the communication from the on site project manager was consistent and thorough. A 10 out of 10 on the home build!
Pulte Homes responded:
Thank you for sharing. We’re thrilled to hear your homebuilding journey was a 10 out of 10! It’s wonderful to know the options, pricing, communication, and construction timeline all met or exceeded your expectations. Congratulations on your new home, we wish you many happy years ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
[TRANSLATED FROM ES] Very good experience, excellent service.
- Anonymous
- Verified HomeBuyer
- July 14, 2026
- Ocala, FL
[TRANSLATED FROM ES] I liked the house designs and the finishes
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a very good experience throughout your process with excellent service from our team! It's wonderful to know that you liked the home designs and the finishes throughout. Congratulations on your new home, we wish you many happy years ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Elizabeth
- Elizabeth R.
- Verified HomeBuyer
- July 13, 2026
- Saint Johns, FL
The home-buying process was perfect. Communication with the contractor was perfect.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had such a positive homebuying experience! It's wonderful to know that our team's communications helped make it such a positive one. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Excellence in home building and ownership.
- Stephon S.
- Verified HomeBuyer
- July 13, 2026
- Albuquerque, NM
Pulte was consistently professional, transparent, and forthright. Additionally, the craftsmanship was excellent.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that our team was professional and transparent throughout your process! It's wonderful to know that you find great quality in the workmanship of your new home. Congratulations and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very fast process from start to finish. Crestview team was excellent, friendly and helpful.
- Keith J.
- Verified HomeBuyer
- July 13, 2026
- Spartanburg, SC
We liked all the two-story plans and decided on the ***** for the size of the bedrooms. May re-think some outlet/light switch locations in the future.
Pulte Homes responded:
Thank you for sharing. We're glad to hear that you had a smooth and seamless process from start to finish! It's wonderful to know that our team was friendly and helpful throughout. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Friendly and Professional
- Albert P.
- Verified HomeBuyer
- July 13, 2026
- Monroe, NC
Pulte Homes made the home buying experience enjoyable. Every team member we dealt with brought knowledge and expertise to the table. Questions were always answered and they helped keep us positive throughout the process. We would highly recommend Pulte to potential new home buyers.
Pulte Homes responded:
Thank you for sharing. We’re thrilled to hear our team helped make your homebuying journey such an enjoyable one! It’s wonderful to know you felt supported every step of the way and that our team’s knowledge and responsiveness made a positive impact. Congratulations on your new home, we wish you many happy years ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Confidence Responsive Professionalism
- Jeffrey C.
- Verified HomeBuyer
- July 13, 2026
- Avon, IN
concerned about quality of structural materials being used in a new home built today
Pulte Homes responded:
Thank you for sharing your feedback. We're sorry to hear that you are experiencing some concerns with the structural materials used in your new home. We would appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 5
Good experience very kind and professionalism
- Anonymous
- Verified HomeBuyer
- July 13, 2026
- Lake Worth, FL
Good quality overall but I think they can improve
Pulte Homes responded:
Thank you for sharing. We're delighted to hear that you had a good experience with our team and find good quality in your new home! Congratulations on your new home, we wish you many happy years ahead! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Professional, helpful
- Trudy D.
- Verified HomeBuyer
- July 13, 2026
- Montgomery, TX
The whole team was accommodating and worked with my realtor and family member, especially since I was out of state.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're delighted to hear that the team was accommodating and helpful throughout your experience, especially being out of state! Congratulations on your new home, we wish you many happy years ahead! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good overall
- Samuel M.
- Verified HomeBuyer
- July 13, 2026
- Hendersonville, TN
Our experience with ***** and the build was overall a five star experience. Gunner provided weekly updates and photos of our build progress and was very responsive to our questions, concerns, and requests. Our experience with the financial office was more of a mixed bag. Pulte does not seem very comfortable with any type of purchase outside of a standard loan and that proved frustrating, and time-consuming. I spent way too much time explaining financial and contract specifics to people whose job it is to know those things. Overall though, we're very happy with our purchase and would likely ...
Pulte Homes responded:
Thank you for sharing your feedback with us. We’re thrilled to hear Gunner and Andi provided such outstanding support throughout your homebuilding journey! We also appreciate your feedback regarding the financing process and understand your frustrations, we will share your comments with the appropriate team. Congratulations on your new home! ^KH
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Ok
- Kevin M.
- Verified HomeBuyer
- July 13, 2026
- Hilliard, OH
My house was left unlocked or wide open many times. There is a major discrepancy that was addressed but not fixed.
Pulte Homes responded:
Thank you for sharing your feedback. We're sorry to hear about your experience and that you learned your home was left unsecured throughout your process. Also, we're truly sorry to hear that your concern was addressed but not fixed and would appreciate the opportunity to learn more about this. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Very bad experience
- Amrik B.
- Verified HomeBuyer
- July 13, 2026
- Lathrop, CA
Very bad experience with all people still has problems
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you did not have a good experience and would appreciate the opportunity to learn more about it. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Stay away from Pulte homes!
- Leigh W.
- Verified HomeBuyer
- July 13, 2026
- Georgetown, TX
We have had an absolutely horrible experience with Pulte Mortgage, Pulte Homes, and PGP Title, and even Pulte Insurance. Every aspect has been difficult, disappointing, frustrating, and downright terrible. From data *****es, to lost notes, to flooding and mold, and no mold remediation coverage. The whole situation has been awful! Do your research and stay away!
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations. We would appreciate the opportunity to learn more about it and help resolve any concerns you may have, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Poor communication
- Anonymous
- Verified HomeBuyer
- July 11, 2026
- Lewis Center, OH
Love layout of home. Frustrations comes from very poor communication with construction manager and difficulty getting errors with home fixed, especially when dealing with items after closing or subcontractors like Airtron.
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you're loving the layout of your new home! However, we're truly sorry to hear about the lack of communication from our team and resolution on your concerns. We'd appreciate the opportunity to learn more about your concerns and help resolve them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
I loved working with Pulte Homes!
- Anonymous
- Verified HomeBuyer
- July 12, 2026
- Westerville, OH
Your construction manager and your sales consultant are the most important people throughout the process. Second is Pulte Mortgage and PGP Title.
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you had such a positive experience while working with our team! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Relatively stress free
- Anonymous
- Verified HomeBuyer
- July 12, 2026
- Beachwood, OH
Everyone acted in a professional manner, were very accomodating within the Pulte structure.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a positive and stress-free experience with us! It's wonderful to know that our team was professional and accommodating throughout your process. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
OK
- Anonymous
- Verified HomeBuyer
- July 12, 2026
- Leesburg, VA
Is*****s pointed out during the pre-closing inspection were not addressed before the closing date and until one month after the closing date. The is*****s were addressed after the Customer Service Manager got involved, and she ensured all outstanding is*****s were resolved.
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear the items identified during your pre-closing inspection were not completed before closing. That said, we’re glad to hear your Customer Care Manager was able to step in and ensure the remaining concerns were addressed. Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 2
Seems ok for starter fami*****s on a small budget maybe.
- Anonymous
- Verified HomeBuyer
- July 12, 2026
- Laurel, MD
Overall, I do not trust that high quality products were used, nor do I be*****ve that diligence was put into the construction of the home. Also, working with Pulte Mortgage was a pain. Not the most consistent, competent service. Not great for if you’re moving out of a luxury building. All of the appliances seem low-end. Lots of mistakes and sloppy work found during drywall inspection.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you are unhappy with the quality of your new home and to learn about your experience with our mortgage team. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 4
Buying a home with Pulte homes, mortgage services & Pulte Title
- Swaminathan B.
- Verified HomeBuyer
- July 11, 2026
- Osseo, MN
Buying experience with Pulte homes as great. Sov, the Resltor did a great job working with the management and getting the deal finalized. Quality of work is something I would comment on about a year to two down the line. Pulte offers closing cost to attract customers to get mortgage from them. It is a good proposal. Mortgage consultants and mortgage contacts are very nice and great to work with. However, the team that works in the vs ground like underwriters do not either have a context of the overall transaction or not trained in any customer care work. They caused the most stress by ...
Pulte Homes responded:
Thank you for sharing your feedback with us. We're thrilled to hear you had a positive buying experience and that your realtor, the mortgage consultants, and the title team provided excellent support throughout the process! We appreciate your feedback regarding the underwriting process and will share your comments with the appropriate team. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Matt, Garrett and Zack, the management team made my new home purchasing experience excellent. Garrett and Zack responded quickly for any questions and professionally. Thank you guys.
- Michael K.
- Verified HomeBuyer
- July 11, 2026
- Colmar, PA
For extended electric power outage, there should be better emergency lights available in hallway, stairway and indoor parking area.
Pulte Homes responded:
Thank you for sharing. We’re thrilled to hear Matt, Garrett, and Zack made your homebuying journey such a positive one! We also appreciate your thoughtful suggestion regarding additional emergency lighting in common areas during extended power outages and will share your feedback with the appropriate team for review. Congratulations on your new home, we wish you many happy years ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
customized, attention to detail, integrity
- Kimberly L.
- Verified HomeBuyer
- July 11, 2026
- Elizabeth, CO
Working with *****, our Construction Manager, was a dream. He kept us information of the process from start to finish, was very thorough and made sure our new home was everything we wished for it to build. Pulte's build standards and attention to detail delivered a home above our expectations.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a positive experience with your construction manager and that he kept you informed from start to finish! It’s especially rewarding to know our build standards and attention to detail exceeded your expectations. Congratulations on your new home, we wish you many happy years ahead! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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