Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16106 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Pulte Homes
has 4 out of 5 stars overall
16106 Reviews
Customer Reviews
Poor communication and not taking the time to check building completion finish.
- Anonymous
- Verified Homebuyer
- August 05, 2026
- Minneapolis, MN
Communication is poor. Construction workers were sent to the home to setup the irrigation system finished and gave no instructions on the water irrigation system they setup. As a new home owner we my thought was they will set it according to the city rules so I didnt want to mess it. Only for the assistant manager to send me condensing text about your sprinkler does not have to run 3x a day. I now had to pay the city over thousand dollars for water being the main thing putting the three months utility here from $95 we paid for the last bill to this high. Secondly when we moved in builder ...
Pulte Homes responded:
Thank you for sharing your feedback. We're sorry to hear about your experience and understand how frustrating it has been to encounter multiple issues after moving into your new home. We especially apologize for the lack of communication regarding your irrigation system. We'd like to escalate your concerns to our team for their review, can you We're sorry to hear about your experience and understand how frustrating it has been to encounter multiple issues after moving into your new home. We especially apologize for the lack of communication regarding your irrigation system? Thank you again. ...
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
STAY AWAY FROM PULTE
- Jorge M.
- Verified Homebuyer
- August 05, 2026
- San Antonio, TX
Communication: Horrible Construction oversight: Horrible Physical presence: Horrbile Construction manager never on site to supervise subs, realtor was worthless, and title group was nonexistent. I notice a trend with this company, if you want something done, you're going to have to do it yourself. Expect to have to be heavily involved in every aspect of your home buying experience with Pulte. Ask a lot of questions and be sure to follow up. DO NOT expect this company to have you in their best interest.
Pulte Homes responded:
Thank you for sharing your feedback. We're sorry to hear your experience did not meet your expectations. We'd like to learn more about your ongoing concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Very quick and easy
- Eriel R.
- Verified Homebuyer
- August 04, 2026
- ORLANDO, FL
Raymond made it Very quick and easy
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that Raymond made your experience smooth and seamless! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very straightforward and easy.
- Eriel R.
- Verified Homebuyer
- August 04, 2026
- ORLANDO, FL
Raymond was very helpful.
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you had a straightforward and easy experience! It's great to know that Raymond was helpful throughout your process. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
I trust Pulte
- Alan Ray P.
- Verified Homebuyer
- August 04, 2026
- Davenport, FL
Location, responsive, and build! Also love the warranty process and our Construction Manager Lorenzo. He is always available and pays attention to details!
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear you're enjoying your home, the location, and the warranty process! It's wonderful to know Lorenzo's responsiveness, attention to detail, and continued support have made such a positive impact. Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Good Homebuying experience
- Steve E.
- Verified Homebuyer
- August 04, 2026
- Stuart, FL
From the representative who worked thru the details of the purchase, thru the options selection process, to the actual build, I can say we had a good overall experience.
Pulte Homes responded:
Thank you for sharing your experience. We're thrilled to hear that you had such a positive experience throughout your entire process! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Good communication, however craftsmanship could be better
- Rodney S.
- Verified Homebuyer
- August 04, 2026
- Montverde, FL
Communication throughout the process was good, however the builder craftsmanship left much to be desired. We had 4 inspections throughout the building process and several times items were marked as fixed but not repaired. We eventually wore down and let some things slide as I could do a better job repairing some trim items but for a million dollar house I would expect better. So far the warranty department has been solid.
Pulte Homes responded:
Thank you for sharing your feedback. We're sorry to hear that you're unhappy with the workmanship of your home and your concerns were not fully resolved. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Overall, very good. Definitely a difference between these and older homes.
- Anonymous
- Verified Homebuyer
- August 04, 2026
- Westlake, OH
Some trash left from construction, some cheap feeling materials (doors, carpet, doorknobs, flooring inconsistencies, and an issue with the water temperature control in showers.
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear your overall experience has been a positive one! We're sorry to hear about the condition your home was in at move-in and your concerns about the materials. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Still waiting for items to be fixed.
- Thomas G.
- Verified Homebuyer
- August 04, 2026
- Lancaster, SC
I have some issues with the way some things were installed. The handicap bar in the Master Bath is in the wrong place. It is not usable. We have an issue with the Range Hood over the stove. It was installed to high.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about the unaddressed concerns you're experiencing in your new home. We'd like to escalate them to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 3
Communication and Follow-Through Need Improvement
- Theo B.
- Verified Homebuyer
- August 04, 2026
- Zephyrhills, FL
We love our new home and appreciate the quality of construction overall. However, our experience after closing has been frustrating due to communication and follow-through. We experienced several warranty and drainage concerns that required repeated follow-ups. Getting updates was often difficult, and we frequently had to reach out multiple times before receiving a response. We also felt that some concerns were minimized instead of being addressed proactively. While the home itself is beautiful, the customer service after the sale did not meet the expectations we had when purchasing a new ...
Pulte Homes responded:
Thank you for bringing this to our attention. We're glad to hear you love your new home and the quality of it! However, we're truly sorry to hear about your post-closing experience and the difficulty in getting your concerns addressed. If you're still experiencing unaddressed concerns, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Do not work with Pulte
- Anonymous
- Verified Homebuyer
- August 04, 2026
- Santa Fe, NM
Our experience with Pulte was terrible. Especially with Pulte Mortgage. They tried to bait and switch us for our mortgage rate. They repeatedly pushed back our closing. They just all around acted like they were trying to trick us into buying as quickly as possible without doing our due diligence. We are actively warning people not to work with Pulte.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with our mortgage team and would like to escalate your concerns to our team for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 3
Trustworthiness 1
Responsiveness 2
Did not find quality product overall.
- Anonymous
- Verified Homebuyer
- August 04, 2026
- Bolingbrook, IL
Be more transparent
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you are unhappy with the quality of your new home. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 1
Trustworthiness 2
Responsiveness 1
Enjoyed buying experience.
- Anonymous
- Verified Homebuyer
- August 03, 2026
- Mesquite, NV
Pulte has always been responsive to my questions and concerns.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a positive homebuying experience! It's great to know that our team has been responsive to your questions and concerns. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
It was okay. Slow to respond to building issues and the workmanship was average. Cheap paint.
- David F.
- Verified Homebuyer
- August 03, 2026
- Tucson, AZ
Spend a few extra dollars on quality of paint and provide washable paint. Some of the cabinetry and finish work was less than average.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear parts of your experience did not meet your expectations, particularly regarding the workmanship, responsiveness, and the quality of some of the finishes. If you're experiencing ongoing concerns within your home, we'd like to learn more about them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 3
The finish work is poor. Took way to long for our final grade. The street still looks terrible. The street storm drains are all covered with construction debris so when it rains the street become a muddy flood a od about 3-4 inches of water.
- Anonymous
- Verified Homebuyer
- August 03, 2026
- Stow, OH
Pulte takes way to long to build and leaves a big outside mess.
Pulte Homes responded:
Thank you for taking the time to share your feedback. We're sorry to hear your experience has not met your expectations and understand your frustration regarding the finish work, delays in completing the final grading, and the condition of the surrounding streets and drainage. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Comfortable, Quick Reliable
- Jimmie T.
- Verified Homebuyer
- August 02, 2026
- Spicewood, TX
Our building team was great- once we started communicating with the builder representative Troy all things were smooth. Just a good group of people.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a great experience with our team members! It's wonderful to know that they helped make you feel comfortable and were reliable throughout your process. Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Efficient
- Anonymous
- Verified Homebuyer
- August 02, 2026
- Wesley Chapel, FL
Clear guidance for all stahes
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that your process was efficient and you had guidance throughout the process! Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
good experience w Pulte Homes.
- Anonymous
- Verified Homebuyer
- August 02, 2026
- Estero, FL
Immediate concerns were addressed, support staff very good.
Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that you have had a positive experience with our team! It's great to know that your concerns were addressed and resolved promptly. Congratulations on your new home, enjoy! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
I expected a better experience when my home was delivered. On the day I received the keys, the floors were covered in dust, the bathroom electrical outlets were not installed, and the laundry room base had moisture. In addition, I noticed that other homes
- Anonymous
- Verified Homebuyer
- August 02, 2026
- Cottage Grove, MN
I expected a better experience when my home was delivered. On the day I received the keys, the floors were covered in dust, the bathroom electrical outlets were not installed, and the laundry room base had moisture. In addition, I noticed that other homes had blinds installed, but mine did not. Overall, I was disappointed with the condition of the home at closing.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that your experience has not met your expectations and that you encountered several concerns when you took possession of your home. We appreciate you bringing these concerns to our attention, and we'll ensure your feedback is shared with the appropriate team for review as we continue working to enhance the homeowner experience. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Disappointed for a Pulte Home.
- Anonymous
- Verified Homebuyer
- August 02, 2026
- Rio Rancho, NM
As new home buyers, we have experienced so many issues with the home materials, maintenance and communication on repairs. Our neighbors have also come into several issues regarding quality of materials and home. Pretty disappointed for a pulte home.
Pulte Homes responded:
Thank you for sharing your feedback with us. We are truly sorry to hear that your experience has not met your expectations and to learn about the lack of communication of your concerns. We'd appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 2
Trustworthiness 2
Responsiveness 2
Several post build issues
- Anonymous
- Verified Homebuyer
- August 02, 2026
- Concord, NC
Since taking possession of our new home, we have experienced a pattern of significant construction and workmanship issues rather than isolated warranty items. We had a dual HVAC failure where both systems required repairs, multiple electrical issues throughout the home, and an active basement water leak. Our concerns were repeatedly minimized or dismissed until the problems became more severe and resulted in additional damage. By the time the issues were acknowledged, the damage had expanded, requiring more extensive repairs. This has caused significant disruption, repeated service visits, ...
Pulte Homes responded:
Thank you for sharing your experience with us. We're sorry to hear about the concerns you've experienced since moving into your home and understand how frustrating it has been to deal with repeated repairs and ongoing warranty concerns. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 1
Trustworthiness 1
Responsiveness 1
typical homebuying experience
- Anonymous
- Verified Homebuyer
- August 02, 2026
- Washougal, WA
Well.... 1- Poor design (heating on second floor, downstairs is cold when upstairs is warm. Front door is too narrow. No laundry room sink (unbelievable). kitchen cabinets are just a box, no pull-out drawer, kitchen drawers are too shallow, windows do not have wrapping sills, just the bottom sill. ) 2- cheap materials (cheap, crappy garage door opener, sounds like a garbage truck. Circuit breaker box keeps tripping, oven fan runs for half-hour after turning off) 3- shoddy construction (sprinkler cap fell in guest bedroom, too many appliances on one breaker, eg; washer and internet. ...
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you had a positive homebuying experience but are sorry to hear that you're experiencing concerns within your home. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
This has been the absolute worst experience ever. We still have outstanding items from our walkthrough. Agent was not transparent about title closing on time.
- Anonymous
- Verified Homebuyer
- August 02, 2026
- Discovery Bay, CA
Unprofessionalism by all parties
Pulte Homes responded:
Thank you for bringing this to our attention. We are truly sorry to hear that your experience has not met your expectations and having trouble getting your concerns resolved. We'd like to escalate this to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 1
Awesome home built and sold by awesome people!
- William T.
- Verified Homebuyer
- August 01, 2026
- Wildwood, FL
We always knew that Pulte was the best and now we are living in that proof. Our sales person Emily was simply amazing and delightful to work with. Our builder Rob made sure that our home was built exactly how we wanted it and completely up to code. We have had a wonderful experience and highly recommend Pulte Homes to anyone.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you have had such a positive experience! It's wonderful to know their dedication, communication, and attention to detail helped make your homebuilding journey a great experience. Thank you for your recommendation, and welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte makes buying a home easy
- Anonymous
- Verified Homebuyer
- August 01, 2026
- Mesquite, NV
Everything went smoothly, start to finish
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a smooth and seamless experience from start to finish! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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