Pulte Homes Reviews

Everyone is so nice and helpful!

Overall buying experience was not great. We voiced our concerned with the boss on site (Darrian) and were told things will be done on time. The day we closed wasn’t really a “celebration” when we arrived to do our final walk of the home we found guys working on the roof, driveway was a mess, garage was a mess, painting wasn’t complete inside the home, we voiced our concerned about the temp difference between upstairs and downstairs and that wasn’t resolved, took forever for hot water to arrive throughout the entire home and he thought that was normal. So many other things went wrong and the overall buying experience was a complete disappointment to say the least. For Pulte not to have a “finish” product the day you close on your biggest purchase of your life is embarrassing. They had more than plenty of time to complete this home and make it a wonderful experience but they chose not too. Darrian has to learn to babysit grown adults and learn to verify if things are being done on time. He also has to take criticism and learn how to communicate better. Because he is the boss on site, he is responsible to make sure customers are satisfied and he failed. I wish him the best of luck and success in the future but he needs to be re-trained at his job. We just feel like we were let down when we shouldn’t have been because we tried to communicate and stay on top of things with everyone. Pulte was quick to take my money and down payment but were no where fast enough to make a great buying experience. The absolute worst buying experience of our life. ... More

Just a couple of minor issues getting punch list items resolved. Other than that, the sales and negotiation process were great and we love the house.

Building the house and the construction manager were great. Did not have a good experience with Pulte Mortgage. Communication should be better.

It had been over 30 years since we built our last home. We were relieved about how easy Pulte made it to make this move-in-ready homes our home. From the first time we met the construction manager, we had confidence that her top priority was to make sure we loved everything about our new home. And we do!

Poor follow up with construction crews and poor quality of work. Basic things not caught prior to presenting my home to me. Multiple items pointed out and we were told would be fixed prior to move in and they were not fixed. These are basic and careless mistakes such as patching a screw hole and replacing missing cabinet hardware. As a home buyer I shouldn’t need to point out the obvious.

Best home buying experience ever. Pulte does an excellent job from start to finish. Also only Builder with a 5 year warranty for leaks. My next home will be a Pulte too. Thank you

The home inspection uncovered numerous problems, but they haven't addressed a single one. Many issues remain unresolved; they're simply stalling for time. If I had to choose again, I would absolutely not buy a house from this developer; they are absolutely terrible. I would also not recommend them to any of my friends.

Working with Pulte for my first time buying a house was incredible. The communication was great. The construction manager was real professional and polite. He answered all my questions and concerns. He went above and beyond to make sure my family and I were satisfied.

Having owned homes from several other builders in the Bay Area, this was my first experience with Pulte, and it has been deeply disappointing. The sales team provided poor communication and a lack of guidance throughout the process. Even the key handover was impersonal, with no agent present. Furthermore, the construction quality is subpar compared to competitors; specifically, the driveway concrete is so poorly finished that cement washes away when watered. I would advise other buyers to be cautious before choosing Pulte.

The buying experience was fine, and the construction experience was fine. Home was completed on time without surprises. Build quality was on par with houses I've built in the past for much, much less money. Granted, some of the inflated purchase price is due to the large lot size, but I don't feel that we received a product worthy of the purchase price. If the house was maybe 25% less expensive then I might feel differently. Financing through Pulte Mortgage was another lackluster experience. It seemed like they were trying to find reasons to not approve us for the loan. We had to submit countless documents and separate proof of the info on those documents. It was a long and stressful process. Post-closing repair work has also been a struggle. Two months after closing we still have construction debris (wood boards, metal stakes, tile scraps) scattered around the lot. We've been told that it will be cleaned up but that has yet to happen. Responses from the warranty department have been vague and non-committal on addressing submitted issues. Overall, not a terrible experience, and the house is very nice, which is why this is three stars instead of being lower. Would I buy with Pulte again? Maybe. I'd be much pickier during the closing process to make sure everything is done well, not just done. I purchased from them because of the lot and location, not the builder. ... More

Matt, Steve, Chris, and Lisa are great to work with. Any issues have been quickly addressed and resolved.

Overall great experience, I would recommend to others.

I feel the workers should have more time and be cautious of not causing damage to products. Quality over quantity!

After exploring every possible route to buying a home, I can confidently say choosing Pulte Homes was the best decision we made. Before landing here, I truly did my homework. I looked at high-quality resale homes, considered fixer-uppers, luxury new construction, and toured multiple new construction builders—including D.R. Horton, DRB, Chafin and other comparable brands. I went into this process open-minded, even giving builders with mixed reputations a fair shot. But nothing compared to the experience we had with Pulte. The first major differentiator was the financing. The mortgage rates Pulte was able to offer were honestly unmatched. Even when I explored other lenders and banks, I was not able to secure anything close—unless I was willing to put significantly more money down. That alone made a huge impact. Beyond pricing, the overall experience stood out. The team was incredibly responsive from start to finish. We were able to visit the home during construction whenever we wanted, and our construction manager was always available and helpful. That level of accessibility and transparency made the process feel comfortable and exciting instead of stressful. One of the biggest things that set Pulte apart was their approach to the punch list. Unlike other builders we spoke with—who require you to close first and then address outstanding items—Pulte made sure everything on our list was completed before closing. We were even able to do a final walkthrough afterward for peace of mind. That level of accountability is rare and made a huge difference in our confidence. The experience didn’t stop at closing either. Their warranty team proactively reached out, introduced themselves, and checked in to make sure everything was going well. We did have a small issue with one of our ovens, and it was resolved quickly and without any hassle. The follow-up and care after move-in really reinforced that we made the right choice. Going into new construction, I was honestly hesitant. You hear a lot about builders focusing more on profit than quality, and I was prepared to be cautious. But with Pulte, it never felt that way. The entire process felt thoughtful, professional, and genuinely customer-focused. For anyone considering their first home—or even just comparing options—I highly recommend taking a serious look at Pulte. Between the competitive rates, transparency, and overall experience, they truly stand out. ... More

Good place to live with my family, great environment. Nice places to walk around.

Aside from a horrible experience with Pulte mortgage, the home itself and dealing with Mike and Heartwood was an absolute dream. He met us over at the new house several times, explained everything to us, walked through with us, and has been extremely responsive if I have needed anything since then. They definitely have the right man for the job over there after closing. I feel very confident and supported that if anything happens with the house, he will be there for us. Thank you Mike!!

House design is good, and construction seems sound. However the attention to finish detail is only adequate. Many paint splatters on floors, kitchen cabinets have multiple chips, many exterior defects. While we own the house, we're completely in the dark as to what is being done. Sprinklers have many defects, but we don't know who is responsible. Mulching is incomplete. Construction manager is unresponsive, so asking him seems useless. A specific example is the cabinets. Nick agreed to replace some doors and drawers due to numerous defects. These have been sitting in the house for over a month, and despite contacting him numerous times to schedule the repairs. On the whole, we like the house but the quality of detail work is disappointing, and the unresponsiveness of our construction manager is unacceptable. ... More

So so experience some very good and some not so much

The process of seeing the house and buying went pretty quickly. The main waiting period was waiting for the house to be built so we could close. The construction manager really enhanced our experience during this time and continues to be of help to us as we settle in. The mortgage process through the builder-associated lender required some back and forth as is expected for any home loan experience. There were also minor things we wanted to change that we did ourselves like adding more conveniently placed towel hooks in the bathrooms. Value for price could be better but we live in a desirable location. ... More

Our rep CeCe was awesome. She was available throughout the entire process. She was a true godsent. Zach who is the construction manager, went to work when he was informed about a water leak.

Everyday I'm finding something wrong or needs to be fixed and your back office people are terrible along with the sales manager who delayed our closing I would never recommend you to anyone.

Very pleased with our new home. The local sales team was exceptional as was Adam the construction manager. The project stayed on budget and the work was finished in a timely manner. Any post-move-in issues we had were minor and the Putle team was quick to set things right.

Work order system is slow. A contractor comes to fix cracks in the foundation and can only fix one because the work order says "crack" not "cracks". He was unable to get permission to fix all so he has to come back. What a waste of everyones time. We are also disappointed with some of the craftsmanship. Even after the final walk through we found many small instances of work that looked like it was hastily done. Also disappointed with quality of some of the materials used. We paid for baseboard upgrades and were suprised that they were not actual wood.

Our Construction Manager, Tylor, went above and beyond to ensure our home building process was seamless. He has continued to make himself available for any questions. The Pulte management team stepped in whenever necessary to make certain any concerns were met with our best interest in mind. Our new home is amazing.