Pulte Homes Reviews

Closing Day on a Friday is remote training day for construction Mgr. Felt abandoned on closing day. Construction Mgr met the day before and promised house would be cleaned and landscape would be finished. Next day after close I had to drive another 30 mins to a different community sales office to pickup keys. When I got to the new home the outside had not been touched, construction trash & no mulch. Inside was not cleaned as promised. Called construction mgr and he starting calling but it was too late.

Very friendly and helpful through out the process.

Overall it was a great home. We really enjoy living there. Other than one closet in one of the bedrooms where the door is designed wrong and when you put your clothes in the closet you can’t open the door to get into the closet. Everything else has been great.

Great experience overall! I would definitely recommend pulte homes in Avon.

Communcation throughout the process poor. Issues with workmanship quality. HOA poorly run and slow.

The process was easy and quick, Diana was the best helping with all the details.

All working with us were very informative and attentive in helping us to create our beautiful forever home

Awesome experience! They did a great job.

Sales agent was great and helpful but after moving in there were many quality issues to the home. Ceiling seam was wrong so my ceiling bubbled up and when they came to fix it they left a dent/hole on the wood floor. Our wifi upgrade took forever to get done. vintage took over a month to get someone out to install WAPs and when they came out the installer did not even know why he was there and did not have the right things. sometimes the lights take awhile to turn on after the switch has been flipped and our shower rods have randomly fallen off in two bathrooms when nothing is even being hanged on them. the pavement on the driveway and road turning in is super uneven and has pot holes. the loft door is not sealed properly and when it’s windy the wind can be felt and heard whistling in. ... More

We love our FLOORPLAN. The process caused so much unnecessary stress and frustration though. Our sales rep would tell us one thing, then lie and say she never said it ( though i had all the proof ) miscommunication was a constant issue. It wasn’t until after we closed we found out we lived in an area where you hear gunshots, ringing almost every day. As if they purposely scheduled us on days and times that the gun range was closed. The design center team told me at my first visit that I could not get something in my floor plan later found out that I could have gotten the specific upgrade. We had to go months without any updates because our initial construction manager was incompetent and decided to leave the company. In that time of having no construction manager and no updates, the contractors were building us the wrong floorplan layout, and it wasn’t until we decided to stop by, we made them stop what they were doing. Our new construction manager, Chris tried his very best to make The rest of the process smoother for us but I had to get with him also for wanting us to close with a known hole in our drywall behind our kitchen oven range and the backsplash. The one good thing I can’t say is one of the upper management personnels did ask us how they could rectify all of our issues that we experience but before we could answered, Pulte legal team, decided to hit my realtor with a cease and desist Because my realtor called them out on everything shady they were doing and held them accountable. Even after that, the issues still continued. The final straw that made me completely over Pulte is the fact that our closing was pushed out one week due to Pulte, not completing the requirements from the appraiser report. And each time the appraiser came out to our home, with the OK from Pulte, and being advised that all items have been fixed, all items were in fact NOT fixed, causing us as the buyers to pay THREE!! additional appraiser fees of $785 EACH. Pulte should have fixed the issues the first time and they didn’t care how it affected us as the buyers. Pushing our closing out because the home was not ready also made us accrue additional closing fees because we closed in the beginning of a new month. Thousands of dollars we lost out on because of that. And lastly, Pulte promised to give us about $45,000 worth of incentives regardless of the lender we chose.(In house or outside) . This was listed in our contract and verified multiple times. The moment Pulte got notice that we were going to stick with our outside Lender, Pulte decided to be really nasty and push our closing up 3 weeks , Thinking we would not be ready as the buyers when again, they were the ones who did not have the home appraisal inspection ready) and all of the incentives they were going to give us they decided to put on the buyer side of the CD documents after they realized we were scheduled to receive money back at closing On top of the adjustments we received for all of the inconvenience during our process. Real nasty work I tell ya! When we finally made it to our closing day, pulte gave the other five buyers a closing gift, i know because they made us wait 3 hours for our keys and we saw all of the bother buyers being handed a gift, but they did not give us one at all. Now that we have been in our home for two months, we experienced a leak in our secondary bathroom. Because the shower head was switched out, Warranty tried to blame the leak on that and did not want to fix it. The plumbing contractors they use actually sent out an apprentice worker to our home to rectify the leak issue and this apprentice specifically stated that he apologize, he only been on the job for five weeks and he had no idea what he was doing or where the leak was coming from. Pulte cut a square in our drywall To try to see where the leak was coming from and have yet to come back out and fix it . we hired our own professional plumbers to come out and rectify the issue and they were able to confirm within minutes the leak had nothing to do with us having the showerhead switched out, but it came from the piping behind the wall that was not screwed on tightly. This would have only been found by cutting a hole in the wall. It’s mind blowing that their contractors could not find the issue though. Pulte has yet to come out And repair the drywall. And they also do not want to fix the issue in my owners bathroom because my shower It has been spray-painted, but the issue is also too. The owners bathtub as well, and those fixtures have not been switched at all. The issue is behind the walls though.. so far, those are the major issues that we are experiencing after closing everything else seems to be fine. We paid for the tv mount upgrade in every room, so that The cords Would be behind the wall, but we cannot use that feature because whoever installed it install the piping for the cord and the electrical socket too far apart . but I’m more than sure that is because I stayed on top of there every morning throughout the process to make sure nothing else would Causes any major issues. ... More

I was very confident with Pulte making me a good home even though I couldn’t be there to review the process!

As a first time home buyer Pulte made the experience top tier. The multiple walkthroughs with the builder allowed for a deep understanding of the build and the choices that went into the construction. Everything is high quality. They were also extremely responsive and genuine during the final walk through to touch up all small issues to make sure the home was move in ready.

Tom, our construction contact during the last days of construction and after closing, was so friendly. He also was very helpful and wanted to resolve our issues. At one point I called the Pulte office to request his email so I could request help with an unlevel refrigerator. He was at our door before I could compose the email. Closing on and occupying a newly built home is sometimes confusing and nerve-wracking, but Pulte, and Tom in particular, really took the stress level down. I have to say they made the process very comfortable and easy.

We had been looking near Northbrook Il but were disapointed with quality and quantity available. With Pulte Homes we found just what we were looking for and at a great price! Dylan and his crew did a great job and I have never seen so many smiling happy workers. A sure sign they are being treated well.

In any endeavor, it's crucial to ask the correct questions and be wary of shortcuts. By taking your time with the process, you can create a truly remarkable home. Two disheartening truths are evident: Builder-grade paint is substandard, and the grout and tile work in some areas appear to have been hastily and carelessly executed.

The overall process was great went without a hitch. Communication throughout very helpful.

From start to finish, and even after closing, the experience has been great. The people involved have been professional and have minimized the stress. I would recommend Pulte to anyone in the market for a new home, and in the future I could see us buying another Pulte home.

The Pulte home I purchased has fit our family needs well and works really good for us. For minor issues we have had, Pulte has quickly resolved them.

The Pulte team was wonderful to work with. Brandon guided me from my initial visit to closing. He made himself available to answer all my questions making the home buying experience less stressful. Now that we are in our home, the construction manager, Jesse has been extremely helpful by always being available when we have any concerns.

Great experience with Pulte. Very responsive at any questions that my wife and I had. Our project manager Jared was amazing. Very nice and customer service has been great. Would recommend to anyone looking for a new home.

Attention to detail Communicative Knowledgeable

The Build quality is good but the overall responsiveness to the issues is poor. Many issues that were highlighted during the pre closing and build stage were fnot foxed and the frequent cleaning of the hoise was not done.There is a lot to improve on communication from sales, build teams.

We came in to the purchase after a previous buyer backed out. So, there was not much back and forth with Pulte. However, the buying process went smoothly and they accommodated our schedule to help with financing and relocating.

I can’t say my experience was all that great. I had my sales person hold a lot for me because it wasn’t released for sale. I made an appointment to come purchase my home and the day I arrived he gave my lot away even though I communicated with him several times about it. The lot they sold me they said was a 60’ lot and it wasn’t it was 50’. My construction manager changed three times during the building process. The quality of the finishing work is very poor. Hope the structural is better. I bought this home because my friend had bought a Pulte home 3 years prior and the quality of hers is much better. Very disappointed in the whole thing! Feel like I’ve really overpaid for what I have. I was told the driveway extension would set the house back further not take away more driveway which it did. ... More

From sales to completion with the onsite team communication was great with weekly updates throughout the build. After closing punch list was completed in a timely manner. Mike Phelan went over and above to make us extremely happy.