Pulte Homes Reviews

Super team to work with!

I recently had the pleasure of purchasing a home through Pulte Homes, and I wanted to take a moment to share my feedback with you. Firstly, I want to express my gratitude for the excellent service provided by Nathan, the salesperson, and Eric, the construction manager. Both Nathan and Eric demonstrated exceptional communication skills and ensured that I received timely updates throughout the entire home buying process. Eric's proficiency in construction was particularly impressive, as he adeptly addressed and resolved every issue that arose during the construction phase. I couldn't be more satisfied with the quality of workmanship displayed by Eric and his team. However, I must bring to your attention some areas where I believe there is room for improvement. Regrettably, I found the communication from the mortgage loan officers and title company to be lacking. I felt uninformed about the money transfer process until the very end of the transaction, which was a source of frustration for me. I believe that enhancing communication in this area would greatly improve the overall home buying experience for future customers. Despite this minor setback, I want to emphasize that my experience with Pulte Homes has been overwhelmingly positive. I have already recommended Pulte to several friends and family members based on the outstanding service provided by Nathan and Eric. Their professionalism and attention to detail have left a lasting impression on me, and I am confident that others will also benefit from choosing Pulte for their home buying needs. Thank you for taking the time to consider my feedback. I believe that by addressing the communication issues I've highlighted, Pulte Homes can further elevate its reputation for excellence in customer service. Once again, thank you for your attention to this matter. I look forward to continuing my journey with Pulte Homes and enjoying many happy years in my new home. ... More

This was our first new construction and overall, it went very smoothly. Our construction manager, Sarah, and quality manager, Angel, were great -- very responsive and highly professional in caring for our home every step of the way. Wish we'd had the opportunity to create a little more customization in the build, however; ended up doing some thing that would have been a lot more efficient and inexpensive had we been able to choose them in the design phase, Quality of materials is good. Biggest complaint is the landscaping -- scruffy plantings and pine straw for ground cover look horribly cheap and hardly a good compliment to the overall home. Planning to tear it out as soon as the HOA will allow. Would have been better to give us an allowance or closing credit and choose our own plantings. ... More

Been in home approx 1 month and week. I didn't notice this on the walk thru, but there are some areas now where I can see the tape in the ceiling and even some small cracks.

Overall it was a great experience during the entire process.

Buying experience has been truly bad

The quality of the build exceeded our expectations! Our project manager was responsive and quick to fix anything we mentioned. Overall very satisfied with our experience and would recommend to others

We really like your team. From sales to customer service, everyone is very professional and enthusiastic. It's like being with family and friends!

My over all buying experience was great, my sales person Yvo was my go to guy and he was always professional, timely and helped me with any info

Jimmy and Kenny are the best

People say don't buy a new home in todays' market. Buy old if anything and renovate...new homes today are more expensive than ever before, and they are not built with the same quality, materials, workmanship, and integrity that they were years ago. I am here to say, while all of that holds a fractional amount of truth, Pulte really did their best in trying to uphold those values. We are happy with our final product - our new home. Today they incorporate more energy efficient and "green" aspects into building and for that we are thankful. I think certain aspects in new homes today are built even better then yesteryear. The main thing I want to say here is that many people worked their tails off in building our new home and above anything we appreciate those people. Without them, we would not be sitting in our new home today. Thank you everyone! ... More

Our home turned out beautiful, and any issues seen in walkthrough or after moving in were attended to and fixed promptly. Our experience with the builders was great, unfortunately I cannot say the same with the process of the lenders during the approval of the loan, that area needs much improvement. Other than that, everything else was a smooth and great process!

The Pulte staff and management is very professional and has always taken care of any issue with Atmos urgency. This is my second home that I purchased with Pulte and I’m fully satisfied

It was my first experience with Pulte. I would highly recommend it, and if I ever looked to buy another home, I would definitely look into a polo. Thank you for my wonderful new retirement home.

The process of buying/building a home with Pulte has been disappointing. Things started after the contract was signed. Design center options were no longer available despite being offered on the website. Designer did not take into consideration any of the on-line choices that were made. Pulte Mortgage's lack of communication was challenging; asking for documents over and over despite those documents having been uploaded. When we asked questions, they often were not answered, but if we were late in responding to any of their questions, we received regular "nag" emails (even if they had been responded to). The Mortgage company took a somewhat questionable step in modifying the closing documents AFTER we had signed and with no notice. This negated a refund of over $600 to us and was deducted from the "incentive" that Pulte provided as a part of the sale. When walking the house prior to closing, we were handed blue and green tape to mark defects - and the construction manager walked away. We spent the next three hours placing tape for all of the issues we could find - over/under cut drywall and quartz throughout the house, deplorable painting on interior and exterior, miss-wired thermostats, and a plethora of issues that should have been caught by a walkthrough of the home prior to our walkthrough. After move-in, many of the defects had been resolved, but now the fairly expensive LVP had paint drops throughout the home and the floors and home had not been cleaned. We needed to purchase a steam cleaner to get the floors to a level of cleanliness that should have been there on move-in. Sawdust in cabinets, windows streaked with paint, and other issues showed that the "cleaning" process was less than desired. We are now preparing an extensive list of "warranty" items that are to be addressed - there is concern that the level of workmanship will not be up to the standards that Pulte so proudly promotes. We had hoped that Pulte's reputation was better than other home builders - in the end, nothing has changed from other "new build" experiences - shoddy construction, questionable practices, and lack of an attention to detail - oh, and the constant detail of empty beer cans throughout the home. ... More

The builders team have a very good attitude and willingness to help

Nice construction , got reguler construction updates from management. It went smooth.

We absolutely love our new home and living in Waterways, but as we actually live in the house, we are definitely noticing a lack of quality management in the build process. From walls not being painted very well, to cracks in moldings and trim work not being cleaned up properly and repainted. After one month, we have has three cabinets replaced and part of our island repainted. All of these issues are minor, but the construction manager acts like we are being picky when we highlight some of the things that he should have caught prior to closing. I do feel that for the price that you pay for these houses, the attention to detail and pride of construction should match what is being sold to you. Unfortunately, every time we have asked for something to be fixed, we are treated like we are being a nuisance, rather than a concerned customer. If we were not trying to get moved in when we did, I would have preferred to push back the closing date to ensure things were done properly, before moving in. ... More

Pulte is easy to reach and professional available is important when your a new homeowner

It took forever for my Pulte mortgage loan to be approved as they were ending a quarter and very busy. This created a lot of unnecessary anxiety! Overeall, the home is well-crafted, however, the finishers, painters, plumbing etc., did a less than stellar job. Lacked an attention to detail with lots of areas that will need repainted as the painters did not paint areas near trim, corners, etc. Tiles in main bathroom are uneven and a poor job over all.

Service requests after closing has been terrible. Lack of communication. Don't come on time or answer me. Warranty manager is great at Woodland Hill. Service manager ignores everything and does not show up.

Completely horrible AC UNIT everything broke

FANTASTIC!!! Very please about our new home and response to any issues we have. Alex Church amazing!!!! Professional, prompt and “gets thing done” A special thank you to him!

Exceptional quality of home building. I fully trust Pulte. The construction manager Eric was awesome. He resolved each and every small problem I reported.

good relationship with the team