Pulte Homes Reviews

Love the house. Hate the customer service. Completely unacceptable to have half your house with electricity and told you can't get the rest of it fixed for over a week. The home buying process was already a severe disappointment because of all the delays. 1. No electrical box 2. No water meter 3. Failed city inspection twice. 4. Overly confident sales person ( NOT Steve). Not to mention after we moved in the house had no power to more then half the house. Turns out someone forgot the outside breaker box. Although we were told it was stolen. Then we contact customer service, thinking we would get the problem fixed in a few days, more like they wanted us to wait until after the holidays to get it fixed. Loved the electrician that eventually came out. He did a great job. I Would love to say maybe Customer service was having a bad day but it's everytime I have to contact them. The lack of a phone conversation is already bad enough, but to have the issues with the house and now we have to fight customer service to get anything fixed makes me wish I had purchased with any other builder, one who actually believes in customer service. ... More

Each time I reached out with concerns or issues, pulte customer service team was prompt in their response. They acknowledged my emails and calls quickly, which I appreciated. There were noticeable imperfections with the finishing touches, such as paint splatters on fixtures and inconsistent grout lines in the tiling, which detracted from the overall aesthetics of the home. Some of the materials used seem to be of lower quality than what was promised. Construction Manager Tim has been proactive in addressing and resolving the issues I've raised.

Alot of workmanship issues with the home itself and lack of quality assurance oversight from toilet leaking to refrigerator not working and out of warranty issues, mismatched front door lock and key not working, dishwasher not working, windows not opening. After hours even the emergency warranty line no one will answer the phone, Ive had to go through the sales staff to get things done at times which seems more responsive than the construction manager. Very disapointed in the quality of construction and lack of responsiveness to construction defects.

Always available to answer questions along the way ! Always met dates as expected !

Scott and Bill as Construction Mangers did an excellent job, so did the sales consultant Greg. If there were any issues or concerns, they found a way to address it.

We are really neither satisfied nor dissatisfied including loan process what ever it has.

Sincere and value~added service Convenient viewing

Overall it was a great experience. James really helped me get answers to questions and Dylan the project manager was 5 star. He is so patient and thorough. He followed through with everything he said was going to do. The building process took to long because of the permitting and the subs working when after hours, shutting the builder for days. For the most part is was great.

Great experience from sales to home build

My wife and I love the area we are in. As for buying a new house, never again. We felt that the truth behind the delays of us getting into our home were never told. Everything was a big secret.

Good experience so far, some minors issues with painting, details, finishing. I've requested warranty for some fixes and I am still in the process of getting them done.

Great team who make the whole process effortless and easy, but given the fact that this was a very especial moment as we were buying our very first home i just expected a little more warmth and excitement from the PGP Title team, i understand that this is a daily routine for them, but they should also understand that buying a new home is a very especial mile stole in many people's lives and they should at least put on a happy face during the closing.

The sales person was great. She responded quickly to all my requests and concerns. Contractor was very knowledgeable during the walk through

After close and moving in had some warentee issues and although they have been noted by Pulte warentee Contacts, subs are slow to respond. Have not seen the trim carpenters plumbers etc. We are very happy with our new home but wish the subs would come back to complete their work!

Not very impressed with the actual build. I expected a new home to be near perfect but there are many imperfections we have found living in the home for a month. Things you don’t really catch during walk-through. The home buying experience wasn’t that wonderful either and we felt extremely pressured to close in 2023, literally a few days prior to the new year. The communication was also extremely poor. Our real estate agent did most of the outreach for updates, otherwise we did not hear much through the process.

Some items needed attending/repairs before closing. Already have nail pops in ceiling. Sloppy painting job.

Every one was very helpful and was always there to help when needed

Good experience with many options to choose from and home completed on time. Materials and fit good with few minor defects that were addressed. Overall a good experience and we are happy with our home.

We live outside the country, so most of the buying process had to happen remotely. The people at Pulte were very helpful every step of the way. Nathan was especially helpful, reviewing the house features once on a face time call, then again when I was in town.

Raul was very responsive and went through all the processes with me. He was an excellent builder. Brittany in the office was excellent to work with in setting things up.

I wish that Pulte would make the walls thicker/use concrete at least on the base. For such a nice townhome it is unfortunate to hear all of our neighbors so clearly. I loved working with Travis, the construction manager. He has been fantastic. The financing group was horrible. They were very reactive and I had to chase them for every question. There was no one there to check in and help us through the process.

Overall a very good buying experience with Pulte Homes. Good Quality appliances inside the home. The central Circuit Panel and the WiFi extenders are also top of the line. A big shout out to Kyle who was very friendly and helpful throughout the entire Closing/Settlement process.

The Pulte Warranty service team have been very responsive. Loved our sales person Parisa.

The condo is really good quality, was finished on time, and all issues pointed out in the walkthrough were addressed on closing day. Everybody throughout the process was very communicative and helpful!

Used cheap materials & unprofessional job. Very disappointed with Pulte builder. Builder used cheap labor which benefited them only but the buyer had to suffer and comprise with final product being horrible. Everything seemed done with rush just to get it done. I have seen other builder new homes and I am very disappointed with Pulte builder for not putting their buyers satisfaction as Priority.