Pulte Homes Reviews

Buying a model home comes with surprises such as if something isn’t working you have to rely on homebuyers warranty rather than builder. Many issues not ready. Ie. mailbox keys, smart home. Etc Smart home isn’t very smart.

That was an excellent experience with Pulte home

Pulte was helpful in choosing my home base on my price range I can afford to pay as a mortgage. They were willing to go above and beyond to help me secure my mortgage loan at reasonable rate. I really love my new home Pulte build and the building Engineer always come to my aid when I need him to address issues.

Had an incredible build experience from our first meeting with Jessica to all the time, energy & effort that Dustin put in to keep us on time and prepared for everything. I’ve already told numerous people Pulte is the way to go if you build new! Would give 10 Stars if I could. We love our home!!

Overall good although we had to sort the structural issues at the last

The initial experience was great! But then I discovered the main reason for buying the home became withheld information and somehow CHEATED! I waited over 4 years to buy my first home due to interest rates but then eventually decided to buy one for my child so he can go to his school Dutchtown middle. The only reason I looked in this subdivision was solely due to the school system not the homes itself. The homes were nice but my no. 1 goal was the school system and my son having transportation to and from the school from the subdivision as I work odd shifts. So I was very upset when I found out Pulte did NOT update the tenants and future tenants of the change, and could care less. Very bad business and I no longer enjoy my home. And can't wait to move!! False information, as I could have transferred to the other subdivision next door that goes to dutchtown schools. ... More

THE PROCESS WAS SMOOTH BUT ITS THE LITTLE THINGS THAT MAKES THE EXPERIENCE EFFY

I do love my new Pulte home however, there are some areas of workmanship that are not top-notch. Also, the Pulte title company made commitments that they did not live up to, and blamed me for not reviewing documents closely and refused to fix their errors. The realtor from Pulte was also very rude about these concerns. Recommend Pulte homes, but I would not use their title company and I would make sure that you have your own realtor.

Very bad construction quality for the price paid. Flooring, painting, cabinets are all of very low quality.

i am an educated professional who purchased a home in dove mountain from the state of Washington. during the experience, i returned every month to evaluate the process. the construction manager Corey, was very effective and as was Jessica in the design center. i initially had problems with Pulte mortgage, however, they came through at the end. the sales agent, Bly was completely not involved and of no significant advantage. there were so many issues regarding the construction of the home, that if i were not present to point them out, they would have been missed. at closing, so many issues remained, however, i was assured that if i closed, they would all be addressed post-closing. it has been now three months and still some remain, and some just recently addressed. i am so without sleep concerning myself with these issues, from someone apparently spilling something in the pantry to discolor the grout, the sliding screen door not closing and locking properly, paver issues and paint issues. Corey is overworked and has been attempting to get these issues resolved, however, many still remain. Jessica has not returned by initial closing inquires, Bly never sent out a congratulations, and at closing, they could not even provide a folder for my closing document, just a clip. how cheap and unresponsive Pulte has been. i should never have provided 10's so easily at closing, but i was led to believe it was necessary for employee's best interest from pultes standpoint. Corey deserved it at the time, but now he must be overworked and concerned, perhaps at precautions from Pulte. i am a very educated hospital administrator and lawyer and many of my friends, are surprised that i have been so understanding and not have gone of social media. quite frankly, i am discussed with Pulte and may need to hire my own contractors to finish the work, but that would negate the warranty. i can assure Pulte, that at the 11th month warranty period, i will hold pulte responsible for everything. how could you not notice at closing the stained grout in the pantry, the uneven paver walkway into the courtyard, the inoperable sliding screen door, all the paint issues inside and outside of the home, etc. now, i find Pulte to have questionable employees and construction standards and if i go on social media, i am an articulate person, with many photos. I am so sorry that i purchased my dream home from Pulte. ... More

We were shocked with the lack of integrity from the team at Sapphire Point. Andrew in sales gave us frequent updates and responded quickly to most of our communications. The rest of Pulte team either ignored us or didn’t care to make sure we were taken care of. The construction team just couldn’t figure it out. There was initial miscommunication and harsh words used by their construction manager Morrison, although he was nicer in person. David is his supervisor and was always very nice in person but would promise things that would amount to just sweet words. Quality of workmanship and materials: - There seems to be a higher priority of pushing houses to closing than doing a good job with completed homes. - What could’ve been completed in one week by construction is now taking months while working with warranty. - Our kitchen sink was leaking on day one - There was a portapotty in our front lawn for a few days after closing - Numerous walls and door frames not plumb. - Numerous damaged and stained driveway pavers - Scuffs and scratches throughout our flooring - Floorboard was left removed from wall and repair pre closing was incomplete - Our master shower pan is still dirty from construction Trustworthiness: - I think that the individuals responsible for building our home intended to do a good job but they just didn’t follow through. - There were lots of promises to make corrections leading up to closing and after closing but it took numerous days just to get our simple sink leak fixed. - Once another individual became involved, all previous individuals disappeared and did nothing to make sure we were taken care of. Value for the price - The overall value for our home is hard to justify. No independent contractor could get away with the poor quality we got for our new floors, but I don’t see Pulte caring too much to fix the whole floor. - You do get to pick out many parts of your home but many of these things are similar or standard with Lennar, MI homes and Neal Homes. We built a home locally with lennar and it was a superior product. Responsiveness - We had to visit the front office a few times and also emailed management more than a few times before anyone got our issues considered for repair. - We are 3 months post close and are still waiting on a number of items from our inspection report to be resolved. It was originally supposed to all have been completed prior to closing. - It took almost 4 weeks after closing before we got a wonderful spreadsheet from Andrew in warranty with dates for our items to be completed. ... More

Felt very pressured to sign towards the end of the building process, along with a threat from management to seizure our home. Overall, process started very smoothly but turned very contentious when the end of the year approached and our home was rushed to be completed before December 31.

The initial sales person was very upfront with a lot things and the sales process overall was smooth. The loan company is very predatory. They lie to close the loan and are trying to squeeze everything out of you. Then coming to closing, the construction manager cared about my experience and the home though there were delays. The area manager is not so helpful and felt like all he cared was closing the home. The construction manager Gilbert is an asset to Pulte as he single handedly made my purchase and post purchase support exceptional. He was very responsive, attentive, and willing to do everything we asked for. Though the process seemed a bit out of place with delays in work, Gilbert pulled through for us and I think he genuinely cared for our home and our experience. Post purchase, the warranty team so far has been exceptional. Larry from the warranty team is also an asset to Pulte. He seems to care about home owner experience. These two people may as well make me give Pulte homes another shot next time I am in market or someone I know is in the market and asks for my experience. ... More

Love the house. Hate the customer service. Completely unacceptable to have half your house with electricity and told you can't get the rest of it fixed for over a week. The home buying process was already a severe disappointment because of all the delays. 1. No electrical box 2. No water meter 3. Failed city inspection twice. 4. Overly confident sales person ( NOT Steve). Not to mention after we moved in the house had no power to more then half the house. Turns out someone forgot the outside breaker box. Although we were told it was stolen. Then we contact customer service, thinking we would get the problem fixed in a few days, more like they wanted us to wait until after the holidays to get it fixed. Loved the electrician that eventually came out. He did a great job. I Would love to say maybe Customer service was having a bad day but it's everytime I have to contact them. The lack of a phone conversation is already bad enough, but to have the issues with the house and now we have to fight customer service to get anything fixed makes me wish I had purchased with any other builder, one who actually believes in customer service. ... More

Each time I reached out with concerns or issues, pulte customer service team was prompt in their response. They acknowledged my emails and calls quickly, which I appreciated. There were noticeable imperfections with the finishing touches, such as paint splatters on fixtures and inconsistent grout lines in the tiling, which detracted from the overall aesthetics of the home. Some of the materials used seem to be of lower quality than what was promised. Construction Manager Tim has been proactive in addressing and resolving the issues I've raised.

Alot of workmanship issues with the home itself and lack of quality assurance oversight from toilet leaking to refrigerator not working and out of warranty issues, mismatched front door lock and key not working, dishwasher not working, windows not opening. After hours even the emergency warranty line no one will answer the phone, Ive had to go through the sales staff to get things done at times which seems more responsive than the construction manager. Very disapointed in the quality of construction and lack of responsiveness to construction defects.

Always available to answer questions along the way ! Always met dates as expected !

Scott and Bill as Construction Mangers did an excellent job, so did the sales consultant Greg. If there were any issues or concerns, they found a way to address it.

We are really neither satisfied nor dissatisfied including loan process what ever it has.

Sincere and value~added service Convenient viewing

Overall it was a great experience. James really helped me get answers to questions and Dylan the project manager was 5 star. He is so patient and thorough. He followed through with everything he said was going to do. The building process took to long because of the permitting and the subs working when after hours, shutting the builder for days. For the most part is was great.

Great experience from sales to home build

My wife and I love the area we are in. As for buying a new house, never again. We felt that the truth behind the delays of us getting into our home were never told. Everything was a big secret.

Good experience so far, some minors issues with painting, details, finishing. I've requested warranty for some fixes and I am still in the process of getting them done.

Great team who make the whole process effortless and easy, but given the fact that this was a very especial moment as we were buying our very first home i just expected a little more warmth and excitement from the PGP Title team, i understand that this is a daily routine for them, but they should also understand that buying a new home is a very especial mile stole in many people's lives and they should at least put on a happy face during the closing.