Pulte Homes Reviews

what is different from other builders: Pulte welcomes you in the construction site and they will respond to your notes and concerns and address them (if they make sense for sure). knowledgeable construction managers (at lease the one i worked with) and very responsive, they even helped me after the closing. Pulte periodic inspections: this process is very helpful and will point out any thing missed or not perfected by construction team and address all the issues, i have visited the site every single day and witnessed how thorough their inspections are. The sales team were transparent and honest. ... More

Construction manager and warranty manager are awesome!!!

The process was very smooth and everyone was very supportive and cooperative. They use to give update at every stage of construction and keep me posted with all update.

I choose HG due to the lovely unforgettable mountain and lake views, area, private gated community. I initially thought the home was too small but that’s me coming from a 3757sq 5 bedroom 2 story. Now living happy in 3 bedroom 3 bath empty nester. So getting and choosing your home and giving the earnest money was easy and flawless. Being able to pick options and going to the design studio was the best. But of course we chose an area that had never been lived on so we digging from scratch. The long long delays of completing the home was the horrible part for me. I lost a lot of money living in temporary living waiting months past the initial estimated move in. Then waiting more months after the second estimated date then not receiving an estimate date to delays with utilities coming to install meters my goodness it became very stressful. But then…sun broke through the dark clouds and we signed papers and was hopeful for ours keys. Well there was one more delay and keys were not given for almost 3 weeks. We had to resign our closing documents one more time and 6 days later the VICTORY CALL came. They said GO GET YOUR KEYS CONGRATULATIONS ON YOUR NEW HOME! When I say those were the best words to my ear ever. I almost ran there to get my key that’s how much energy I was suddenly filled with. All the hell was over and I was thankful. I thanked and blessed them all for building my home with great quality and perfection. Some things could have been upgraded but the quality of the build is everything. I would after everything go back to Pulte because I’m happy and highly satisfied with the quality and how they toured me through my home to show me how everything works and the aftercare is beautiful. They have come when I called and they followed up to ensure things were still working to my satisfaction. They even paid my rent and storage due to that last month delays. It was a long road but if I knew I would be this happy at the finish I truly would do it again. Thank you Pulte. Thank you Eric . The man that took all the crap from us all and remained calm. Thank you for that and all the consistent communication I received from you in them last few weeks. Be blessed. And thank you for building my beautiful dream home. Totally satisfied Thank you Brett for building great quality home For completing my first home tour and explaining everything to me as well as you did. I was very impressed and knew at that moment a great builder is who I met. Wonderful work thank you. Stay bless ... More

Pulte Mortgage process itself needs work. Their documents request was extra. Resending documents as well. Unacceptable. I needed to bring in their Supervisor in twice to take care of concerns. My sales person, Builder and our contractor did a fabulous job walking us thru the process and answering all our questions. Thank you!

Builder, sales and closing team are great. Home quality is good. Pulte home pricing is on high end when compared to other builders.

Our Pulte home buying experience has been very smooth. The house quality of workmanship is excellent

This is my second Pulte home, unfortunately the quality has significantly decrease. I would be happy to show my home to any potential buys so they know in advance what they are getting.

My homebuying experience with Pulte Homes was great. The purchasing and construction processes were smooth and timely. Highly recommend Pulte Homes!

I originally thought I wanted a single family home until I walked in the Abbyville model at Hillcrest. The salesperson (Kay) provided the right amount of information and was always available for follow-up questions with a down to earth comfortable approach. The construction team (Chad and Ben) took the time to walk me through the features of my home and were willing to respond to issues found in my new home orientation and inspection. Kay, Chad and Ben were great to work with and represent Pulte very well! The only reason I gave a neutral rating for workmanship and materials is that I have only been living in the home for 4 days (moved in on 1/22)and have not had enough time to assess and/or work with Pulte Customer Service. ... More

I submitted my list of repairs several days ago, but have not received a response. I reported people changing their oil in the mail box parking lot. The sales person at the model said to me “sounds like a management problem.” Management was already gone home and I was disappointed with his lack of care about responding to my complaint. I reminded him the development is under builder control and this is against the community rules. He straight could give a crap. Disappointed on 1/23/24 at 5:30 pm.

it was so easy working with the salespeople.

I had initially worked with a hardworking Pulte team from the start to closing. They were very attentive and did what they could to get me to through my closing. Then closing happened and the quality of service began to taper off. The warranty team and the lack of customer attentiveness and professionalism specifically from my customer care manager has completely tainted my experience from great to terrible. I closed on Dec 1, 2023. It is January 25th and I have not been able to unpack my dishes, some major household furnitures, and quite frankly I have not enjoyed my new home because of the items open. Who would if the place still have blue tape everywhere! My experience with my Customer Care Manager has been a terrible one. I have asked to have someone else work on my warranty requests. I had put this requests on an email that included his manager. I have not received a response from the manager since. I do not want to deal with a Pulte employee that does not want to help with my home issues. I do not want a Customer Care Manager to come into my home ever again and be met with hostility! I have escalated and have asked who I can escalate to but no one from Pulte has responded. I, as a new Pulte homeowner, am very dissatisfied and felt deceived. My voice has not been heard and I truly feel like the Warranty team is now sitting on my issues on purpose because I have been very vocal about my requests for the reasons I noted above, I will think twice before recommending Pulte to my friends and family! ... More

We are fortunate, lucky to have Dylan as our builder manager, he manage to go above and beyond for every piece of job, anytime I called him he answered every question I have. pulte group is lucky to have Dylan, we have no issue with our new home everything is well build, good quality, again I want to thank Dylan for the time and effort he put into making sure to deliver the best quality for our home.

We are enjoying our new townhouse. It is lacking storage space, but we’ll make the most of it by putting in our own shelving in time. We felt the closing was rushed even though many things in the house that were not ready. The floors seem to have lots of remnants of paint, glue etc. which should have been cleaned up prior to closing. The carpet on the steps also has some raised nails that are not fully hammered into the floor which has resulted in some painful moments as we discovered them. Other than that, our wish is that there was some more green space left in the community, a bigger pool, and that the second exit which we had initially been promised by our sales agent, now apparently only for emergency vehicles, would have been a reality. Other than those items, we are happy in our new home. ... More

Our initial buying experience was great. The sales process was organized and simple. Due to turnover of the sales team, we fell through the cracks on many fronts. Our project manager Kristopher was great up to closing, however with issues that were not fixed prior to closing they have yet to be addressed, and now I am getting crickets. Very concerning, in not receiving any insight etc.

The home is great and so far, so good. During construction, any issues that we noticed were handled and my home was delivered as expected. Working with the ancillary companies - mortgage/insurance, was excellent and made the build up to closing stress free. HOWEVER, having moved to Florida from New Jersey, the estimated closing date information, was abysmal, as the builder would NOT share their estimated completion date with me, their customer. To this day, I do not understand why this info was "secret" until they divulged the closing date. Many buyers have to make actual living arrangements when building a house. It shouldn't be, "it's our way or the high way." We're essentially partners before, during and after closing. Just peculiar and something that future buyers should be aware. ... More

We got our keys on the 29th of December. Happy so far. We have found some small issues which we were told we would. Going through the warranty portion now. The salesperson was definitely the best thing so far. He was great from beginning to end. Thanks to everyone.

Though it is a good value for the price I paid, I had numerous challenges throughout the home buying process. The biggest issue is lack of communication and flexibility. I purchased the home which was backed out by another buyer and decided on few upgrades. Pulte is not at all flexible to make any changes to the structural upgrades though the construction has not even started. The second issue I faced is lack of communication and workmanship. I am ok to push the closing by pushing few weeks if Pulte needs extra time to deliver a quality product. But we need to be informed. In the end, we neither got the home on time nor the quality we were looking for. Now I need to be behind the warranty team to get the quality issues fixed which is very disappointing. ... More

I was visiting the sales office for a long scheduled appointment. My presence was totally expected at that time. Pulte Management decided that this would also be a good time to terminate the sales rep I was working with. This individual was understandably very upset and told me that my complaints about his performance caused him to lose his job. Whether that was true or not, it wasn't, he should not have been terminated at a sales office with customers present. I still have PTSD about it, seriously. He has a wife and small child to support.

Too many oversights with the final product. Needing constant service requests for the things the builder shouldn't have missed in the first place.

This has been the best new home build I've ever had. Great communication all around from everyone involved in our home purchase. Timelines and updates throughout, they were even ahead on closing by 2 months which was amazing!!

We had really bad experience with one of our stair selection. We opted for stairs on the upstairs and when the home was done built Pulte put in a drywall there instead. This was so heartbreaking and Pulte was never ready to get it fixed or provide compensation for us to hire some one outside to fix it

Very poor customer experience. Absolute no ownership from Pulte. Very poorly managed organization.

Good experience.good service take care well