Pulte Homes Reviews

The Pulte team was fantastic in assisting me in the purchase of my new home. I would highly recommend a Pulte home and the folks in the mortgage process who walked me through each and every step in the process. A fantastic experience for me!

I would like to share my experience regarding the recent home purchase. While the cost of the home was nearly a million dollars, the quality of the construction is subpar. It is evident that the construction team lacked experience or was not adequately skilled to complete the project to a satisfactory level. There are several issues with the flooring, electrical work, garage, walls, and paintwork I can keep going on. The manager rushed through the walkthrough as he had another appointment. There was no proper walkthrough provided. I am unsure of what other priority tasks he had when the walkthrough was scheduled, and he did not give enough time to explain and consider the concerns of the customers. Although they assured me that they would take care of all the issues, nothing was done and I am dissatisfied with the construction. ... More

Just a few words to express my experience in dealing with Pulte. It was one of the best experiences I’ve ever dealt with in purchasing a home. It was very quick and easy with no red tape to cut through. Celestine was with us through the whole process and she was a pleasure to work with. JC was amazing in taking care of all the details for us and making sure our home was delivered in perfect condition. We cannot be happier with our decision in picking Pulte for our home. Pulte has a great team with Celestine and JC.

Molly & Luke were great to work with!

This was a nightmare! I have purchased 8 other homes and have not been through what Pulte had done to us. That needs to be fixed asap!

Mike, a member of the construction team, is exceptionally helpful and willing to assist with any task at hand. However, I believe Pulte should consider enhancing its sales and mortgage teams to effectively sell houses. In my personal experience, I purchased solar from them, but when I inquired about my sales receipt from the sales team, they seemed unsure of how to provide it.

We have built 4 houses in the past 40 years and this has been the great experience . The construction manager and development sales person were great .

If it weren’t for AT&T my house is good!

We started the process very excited and optimistic, but after closing there were a lot of disappointments. The "upgrade"s we paid for, feel more like cheap downgrades due to poor material and workmanship. We paid extra for a recirculating pump on the water heater to have instant hot water; it was never delivered. We were promised a number of repairs and touch-ups will be made just prior to closing; after closing we found out many of those were never done... We were also given false information about various things like irrigation system, etc. only to find out it was all wrong.

this was supposed to be a happy moment for me, but instead, it was a nightmare. they forced my hand into closing before the end of the year or else they were going to take all of my incentives. It’s not my fault that you guys had a cyber attack two days before closing. Jay, the builder of the home is amazing. He responds quick comes over sees the problem and get it corrected. ericka was terrible. No communication told me things that weren’t true and just all around. Not a great job.

Sales team and construction managers were responsive and helpful

So far the construction of the house no problems, but at closing on Dec 22, 2023, I was charge for a survey which there has not been any type of survey activity since the contract was signed. The closing statement states I paid the HOA fees for balance of 2023 and the next annual, the HOA invoice I received 2 weeks after closing states I owe first half of 2024 HOA fees and the fees I paid at closing for the next Annual HOA fees have been applied to a Capital Contribution, which the contract I signed did not show an amount for the Capital Contribution, it was blank, but the contract also showed a HOA setup fee of $100.00 which I paid on the settlement statement. I have been told by Pulte sales person that it doesn't matter there was not an amount on the contract, they can still charge me, with this statement, the contract is a one way deal against the buyer, the seller can do what they want unless I take legal action. As of today Jan 24, 2023 I have yet been assigned a mailbox nor received keys for a mailbox. I have been trying to get these discrepancies corrected since January 10, 2024 by sending emails to many people, talking to people at OMNI the HOA company, as well as talking to people at Pulte. To be honest, since the closing it has been a nightmare and I am to the point of putting the house up for sale and move on because if it is this much trouble to get anything resolved I don't want to deal with this type of behavior in the future. My patience are getting very thin!!! ... More

From entering the model home to sitting at the closing table, the experience my wife and I had was almost flawless. Pulte made the entire process easy, transparent, and worry free. We put a lot of trust in Pulte, being that we purchased a home from over 1200 miles away. This is our second Pulte home and we are very glad we made the decision to work with them. Tyler in the sales office was a no pressure, calm, and comforting presence which we both really appreciated. He was incredibly knowledgeable and amazing to work with. Again, being out of state, having Tyler onsite was like having a good friend that was a phone call away. He answered every stupid question we had and even made multiple trips to the site to show us parts of the home that we wanted to see again. Jared, the building manager, was another great person to work with. His ability to explain things and his level of detail is very appreciated with you are essentially trusting what you can see through a phone. Again, similar to Tyler, he was only a phone call away. Jared runs a tight ship, delivering the home ahead of schedule with amazing quality and attention to the smallest detail. It's like he had a time machine... every question I had, he already had an answer. Every "concern" I had, he already addressed. Shayna from the mortgage company was incredible and answered probably 2000 or so emails that I sent. Dalton who started the mortgage process was great, answering and explaining everything, even calling to make sure we were comfortable and ready to close. And then the entire closing team. Overall, the level of service we received was above and beyond, which is rare to find these days. I would 100% recommend Pulte Homes to friends and family! Thank you for all of your hard work and dedication to preserving the American Dream! ... More

Besides the Certificate of Occupancy I feel communication between departments within Pulte would be a huge help. Different departments tend to go back to the buyer for information that could easily by discovered within the companies own network. Besides these issues we do love the home.

Negatives: - expensive option's - base price doesn’t include minimum options. - fraud sales tactics used my company especially with East facing lots. - fraud valuation before the closing to show customer that valuation is more than what than are paying. - cheap materials for the options and high prices - being a new built, i expect builder to cover initial taxes, lenders title and owners title insurance. Which they don’t

So glad you asked. Where do I start? Home was in a FEMA flood zone. This was not disclosed at time of sale. Amy, salesperson, could not show me samples or pictures of the exterior siding or brick when asked. Closing credit was to be applied for flood insurance but this was not done. Flood insurance was not purchased by Pulte as indicated on closing documents. Issues with basic functions like heat and water. Issues with home are not being properly addressed. I feel if Pulte can make a nickel more profit as opposed to customer satisfaction they would choose the nickel. I am happy with the layout of the home and the community. Overall very disappointed At this point I would tell people to avoid a Pulte home ... More

Absolutely not a great experience buying home with Pulte, they do not maintain the community after the closing. They do not respond on time, for warranty issues, have been trying to reach construction manager, their responsiveness is absolutely disastrous.

This is our 2nd Pulte home. We love this one even more than 1st. The communication and updates throughout the process are 2nd to none. From sales to construction manager to customer care folks. These folks care about you and their job.

We had a wonderful experience with Pulte. This was our second home building process (first time with Pulte) and all I can say is Pulte blew our last builder out of the water. Their customer service was fantastic and our construction manager Corey was beyond amazing. He texted us updates, responded quickly to concerns, and stuck with us all the way through the process. We had a few minor things we needed his help with after we closed, and he was at our home within minutes to help out. Cannot say enough great things about Pulte. Thank you for building our dream home!

Luke as construction manager and Molly as sales, both did a great professional job.

I am a buyer, so naturally I hope the price is as cheap as possible

Our building experience with Pulte was outstanding. Given there is a difference between a custom builder and a volume builder everything was great. Our salesperson was Dylan and we can't say enough good things about Dylan. Responsive to our questions and pictures were supplied during the entire building process. Our building manager was Jared and he also was outstanding. Jared kept in touch with us throughout the entire building process. We would definitely build with Pulte next time.

We are very happy with our new Pulte home. It has alot of extras that aren't typically provided. Highly recommend

Everyone in the Process from Elli to Abdul was very helpful explaining what we needed to get to close, and how we needed to maintain the home. I'm grateful to everyone involved on the Pulte team starting from the underwriting process (Jessica) to the servicing (Liz).

PULTE is very negligent with poor materials, poor finishing. Terrible experience with this he employees since the sales department until construction manager and customer relations. We don’t recommend this builder ever and never.