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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16175 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16175 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Neither Satisfied Nor Dissatisfied

  • Megha R.
  • Verified Homebuyer
  • February 09, 2024
  • Manor, TX

We are really neither satisfied nor dissatisfied including loan process what ever it has.

Pulte Homes responded:
We're very appreciative that you took the time to leave feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, we're always listening at customersupport@pultegroup.com. ^AF

Total Score 2


Quality 3

Trustworthiness 4

Responsiveness 1

Very perfect home buying experience。

  • Anonymous
  • Verified Homebuyer
  • February 09, 2024
  • Davenport, FL

Sincere and value~added service Convenient viewing

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The salesperson, James was wonderful and so was the project Manager, Dylan

  • Jenny O.
  • Verified Homebuyer
  • February 08, 2024
  • Apopka, FL

Overall it was a great experience. James really helped me get answers to questions and Dylan the project manager was 5 star. He is so patient and thorough. He followed through with everything he said was going to do. The building process took to long because of the permitting and the subs working when after hours, shutting the builder for days. For the most part is was great.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 5

Great!!

  • Edward G.
  • Verified Homebuyer
  • February 07, 2024
  • Port Saint Lucie, FL

Great experience from sales to home build

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Never Again

  • Jeff M.
  • Verified Homebuyer
  • February 05, 2024
  • Riverside, CA

My wife and I love the area we are in. As for buying a new house, never again. We felt that the truth behind the delays of us getting into our home were never told. Everything was a big secret.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 4

Great experience so far. Just some minor issues

  • Anonymous
  • Verified Homebuyer
  • February 05, 2024
  • Montverde, FL

Good experience so far, some minors issues with painting, details, finishing. I've requested warranty for some fixes and I am still in the process of getting them done.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Excellent builder

  • Luis G.
  • Verified Homebuyer
  • February 05, 2024
  • Saint Cloud, FL

Great team who make the whole process effortless and easy, but given the fact that this was a very especial moment as we were buying our very first home i just expected a little more warmth and excitement from the PGP Title team, i understand that this is a daily routine for them, but they should also understand that buying a new home is a very especial mile stole in many people's lives and they should at least put on a happy face during the closing.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great

  • Patricia C.
  • Verified Homebuyer
  • February 05, 2024
  • Rio Rancho, NM

The sales person was great. She responded quickly to all my requests and concerns. Contractor was very knowledgeable during the walk through

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Russ

  • Russell B.
  • Verified Homebuyer
  • February 05, 2024
  • Wadsworth, OH

After close and moving in had some warentee issues and although they have been noted by Pulte warentee Contacts, subs are slow to respond. Have not seen the trim carpenters plumbers etc. We are very happy with our new home but wish the subs would come back to complete their work!

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 3

Not as great as we anticipated

  • Anonymous
  • Verified Homebuyer
  • February 04, 2024
  • Riverside, CA

Not very impressed with the actual build. I expected a new home to be near perfect but there are many imperfections we have found living in the home for a month. Things you don’t really catch during walk-through. The home buying experience wasn’t that wonderful either and we felt extremely pressured to close in 2023, literally a few days prior to the new year. The communication was also extremely poor. Our real estate agent did most of the outreach for updates, otherwise we did not hear much through the process.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 4

New home

  • Carrie S.
  • Verified Homebuyer
  • February 04, 2024
  • Algonquin, IL

Some items needed attending/repairs before closing. Already have nail pops in ceiling. Sloppy painting job.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Very helpful and all questions were answered.

  • Gail B.
  • Verified Homebuyer
  • February 04, 2024
  • Richmond Hill, GA

Every one was very helpful and was always there to help when needed

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Custom built

  • Michael K.
  • Verified Homebuyer
  • February 03, 2024
  • Saint Augustine, FL

Good experience with many options to choose from and home completed on time. Materials and fit good with few minor defects that were addressed. Overall a good experience and we are happy with our home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Easy buying process

  • Michael C.
  • Verified Homebuyer
  • February 03, 2024
  • Saint Paul, MN

We live outside the country, so most of the buying process had to happen remotely. The people at Pulte were very helpful every step of the way. Nathan was especially helpful, reviewing the house features once on a face time call, then again when I was in town.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Would highly recommend and already have.

  • Anonymous
  • Verified Homebuyer
  • February 02, 2024
  • Santa Fe, NM

Raul was very responsive and went through all the processes with me. He was an excellent builder. Brittany in the office was excellent to work with in setting things up.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great Construction Manager

  • Anonymous
  • Verified Homebuyer
  • February 02, 2024
  • Winter Park, FL

I wish that Pulte would make the walls thicker/use concrete at least on the base. For such a nice townhome it is unfortunate to hear all of our neighbors so clearly. I loved working with Travis, the construction manager. He has been fantastic. The financing group was horrible. They were very reactive and I had to chase them for every question. There was no one there to check in and help us through the process.

Total Score 3


Quality 2

Trustworthiness 4

Responsiveness 4

Pulte Homes

  • Anonymous
  • Verified Homebuyer
  • February 02, 2024
  • Reston, VA

Overall a very good buying experience with Pulte Homes. Good Quality appliances inside the home. The central Circuit Panel and the WiFi extenders are also top of the line. A big shout out to Kyle who was very friendly and helpful throughout the entire Closing/Settlement process.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Immediate Response on Service Tickets

  • Deborah L.
  • Verified Homebuyer
  • February 02, 2024
  • Buford, GA

The Pulte Warranty service team have been very responsive. Loved our sales person Parisa.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Timely and good quality

  • Stephanie L.
  • Verified Homebuyer
  • February 02, 2024
  • San Jose, CA

The condo is really good quality, was finished on time, and all issues pointed out in the walkthrough were addressed on closing day. Everybody throughout the process was very communicative and helpful!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Very dissatisfied

  • Bhavesh P.
  • Verified Homebuyer
  • February 01, 2024
  • Souderton, PA

Used cheap materials & unprofessional job. Very disappointed with Pulte builder. Builder used cheap labor which benefited them only but the buyer had to suffer and comprise with final product being horrible. Everything seemed done with rush just to get it done. I have seen other builder new homes and I am very disappointed with Pulte builder for not putting their buyers satisfaction as Priority.

Pulte Homes responded:
We are so sorry to hear that your experience has left you feeling disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ^AF

Total Score 1


Quality 1

Trustworthiness 1

Responsiveness 4

Thorough walkthrough and orientation

  • Kurt A.
  • Verified Homebuyer
  • February 01, 2024
  • Magnolia, TX

JP, David, and Trent were service-oriented before and after closing. Warranty service addressed when needed and check-up when in neighborhood have been greatly appreciated.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Pulte home

  • Linda R.
  • Verified Homebuyer
  • February 01, 2024
  • Dripping Springs, TX

Our project manager Matt was fantastic. He always responded to questions and fixed any issues. We are very happy with our new home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

A Blend of Satisfaction and Minor Hurdles

  • Gaurav P.
  • Verified Homebuyer
  • February 01, 2024
  • Rogers, MN

I recently purchased my first home and had a positive experience with the sales consultant, Jacqueline. While the building materials used were average, the quality of the paint used could have been better. Additionally, I noticed that there was a leak in one of the windows which caused cold air to flow in from both sides. Moreover, I found a crack in the drywall above the fireplace. However, I submitted tickets for these issues and received a response within 48 hours. Overall, the house is good and I'm happy with my purchase.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Superior experience

  • Jacqueline J.
  • Verified Homebuyer
  • February 01, 2024
  • Estero, FL

Exceptional experience with the Pulte buying experience! I greatly appreciated the level of detail, utilization of technology to make appt, confirm appts and follow up with phone calls. I am extremely happy with my home. From my initial contact with Gita as I viewed the models, through the construction process with Tiffany; along with the superior service I received from Marcy and Brandee at PGP . Also kudos to Marcy’s assistance (I can’t remember her name) but she came in on her day off to help execute the final documents, The complete experience has been second to none but Pulte is #1. ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Useless Warranty Department.

  • Rajesh A.
  • Verified Homebuyer
  • February 01, 2024
  • Riverside, CA

Warranty Department and Design teams are useless.

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 1

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