Pulte Homes Reviews

We have submitted several repair requests with only one repair

Material used vs price of home was disappointing. But seems to be the Pulte way. I never got the opportunity to interact with the builder until I closed on the house. I submitted a "punch list" over two weeks ago and only one item has been addressed. My last Pulte home. Sell 1st, customer service 2nd.

Excellent experience during the entire process.

Sales lady is good, warranty guy is good, but the quality of the house is so so. But we got a big discount on the price so I'll say value is still good.

Great customer service from start to finish (Sub-division agent, Loan Process Reps, Closing Process)!!

The initial process was great, the mortgage experience was not and there have been a number of issues post move in we have had to fix. Contractors aren’t always the most responsive but could be due to availability

We moved into a Pulte home a few of months ago. The buying process was straightforward, although the information requested when asked simple questions was less than ideal. There were many cosmetic finish issues, stairs that creak so loud (not some of them) but most of them, floor creaks that are apparent, touch ups to paint that are noticeable, overspray of mud/paint in places like the tile in the shower areas, and more. Just did not expect so much "imperfect" work in a new construction. I filed the work orders for the cosmetic issues about 3 weeks ago and I believe they are advising that those issues would be resolved in 1 year - I have not heard from anyone but that is my understanding when we closed the home. Not a huge deal just expected more when paying so much for their homes. The market rate for the same home is approximately 100k-150k less. My expectations buying a home from a national home builder was not high, but I assumed that the basics (cleaning, paint, drywall mudding, creaks, ect) would be satisfactory. Overall, if you have the time allotted to search for a new home, I would advise to go with a local home builder, there is more quality, craftsmanship, and pride in their work. ... More

We worked with helpful and professional people throughout the process. We’re very pleased with the finished product and the journey it took to get here.

From the beginning, Pulte Mortgage has made it easy to secure financing! I worked with so many wonderful people! Thank you Pulte Mortgage

Very pleased with Pulte Homes. The entire expierence from purchasing to post-closing has been very good.

overall fair experience. unfortunately the finishes are sub par. no cabinet pulls on cabinets, no shower door on stand up shower, no backsplash, no screen on slider so i had to screen in porch to prevent bugs infestation. lots of bugs and spiders here. no mail box so who knows where mail is. response to issues is rapid and the crew is exceptional. after spending $400,000, i still need to finish my own home with necessary fixes.

I was very pleased with the purchase procedures and pricing on the home. Sales agent was excellent to work with. We are very pleased with the house. There are a few cosmetic issues that need attention and we are awaiting completion. Our construction manager was nice enough and ok to work with but communication was a little spotty. He was ill during that time period which may have led to that. He did spend a lot of time at the closing walkthrough which we appreciated. There is a one year warranty so we can review again after that to see if service is handled. I did notice an empty beer can in the attic recently so was surprised at that. Fo not believe subcontractors should be drinking on the site ... More

We are very happy with the house overall, disappointed by the property lot. We were lied to and never shown the lot we selected. Once with raaieed our.concern about our main issue. Nothing was done.

Completion was not what I was looking for in some areas. Was told to many times about warranty after issues addressed before closing. Would suggest not to close until your house has been inspected by your own source because it’s cost me. Cleaning was not up to par at all.

He was attentive to our feedback and resolved issues right away

Chris and Jason were helpful in different stages of the purchase which made the decisions made easy. Thank you.

I enjoyed the buying experience very much so. It was a pleasure working with Terry our sales guy, and Caitlyn our construction manager. They made the whole experience easy and enjoyable. The house is made well, there are some detail things that could have been cleaned up and caught before we walked through, but I understand they have a lot of homeowners to do and close with. My suggestion to Pulte is to have a quality control person to adjust those fine details. But I would suggest to anyone looking to buy a home, Pulte is the way to go! EDM

Home design and location were the selling points. Adrienne, Carlos, and Sandra in sales are spectacular as was Evan, the construction manager. Only issue is finish work. Numerous small things add up to disappoint final product for the overall price.

Excellent experience I highly recommend Pulte.

The closing walk-through and the salesperson and are very impressive. They all have great knowledge and can express in common language that I can understand

List of defective items was ignored after walkthrough. Scheduled repairs are finally being made on their 8 hour windows convenience only. Nothing was done while house was empty and easily accessible, regardless of the promises made.

The sales agent in every step threatens to cancel the deal and take the five percent deposit. Finished an incomplete home and still things are not getting resolved. Emailing and multiple people. Everyone says we will resolve and still have unresolved issues. Stay away from them

Very pleased with new home Perfect layout for my needs and very pretty The construction manager and the post construction Manager are very responsive

Overall, a decent experience. Great during buying process, but too many punch list issues open at closing, and still issues open a month later. For the price paid, it would be nice if there was heightened responsiveness.

Again, the heating thermostat is very confusing. Also, the shower door kept rolling open, but it has now been fixed.