Pulte Homes Reviews

Great experience everyone was so helpful and very friendly. Frank was very good, he was so organized and most helpful. Kay and Chad were great also. Returning calls to answer questions. Thanks so much usually such a stressful experience was made so much better. Just comparing building last time in January 2000 with a different builder.

The buying experience was overall good, sales person was on top of things as well as construction manager as well, who was regularly updating the progress of the completion and handover.

The builder and sales team was very responsive to questions. Really appreciate the timely guidance throughout the process.

Conflicting information received & cost more time to correct later.

We purchased from Pulte in September of 2022 in the Willow Ridge development in Montverde, Florida and were given a target completion date of May to July 2023. We thought it was a bit long as our previous, larger home (nearly 2x the size, with a basement, 2nd floor and built during cold Ohio winter) was built by Ryan Homes in Ohio in less than half that time - but we noticed the timeline wasn't too far off from other builders and Pulte said this was part of building a "Quality home". However, as we would commonly find, they overpromised and under-delivered. We were finally able to close at over 13 months (end of October 2023). First, I'll start with the build. We were not given a pre-construction timeline (which is supposed to be mandatory, but our builder "forgot"), and Pulte waited for over 4 months to start construction. When it started, our builder never responded to questions, status requests nor provided updates - only our sales person did and she'd always say, “everything is on track”. Our builder failed inspections multiple times for electrical, mechanical, pre-dry wall, plumbing and anything else that was checked and many times he failed for the same thing over and over, which led to months of delay since they could not build a home to code minimums (let alone build a quality home). Pulte would also not tell us what they were being failed for and we had to go directly to the township to get the details which generally were poor quality work that didn't meet basic code requirements. We paid for some upgrades (outlets, flooring, etc.) that the builder "missed" and when we pointed it out to him, he went and took credit for finding issues. In April, when we asked to confirm that it was on track for an end of June closing, we were told "all is going well" by the sales person (since construction lead never responded). So we moved forward and sold our house to coincide with that closing. But, despite the email notice of a June 27th closing, we did not close for another 4 month after that. This meant temporary housing and high expense for storage because we had already sold and agreed on closing of our previous home. Pulte said, "Sorry, this doesn't usually happen". One would think after waiting for over a year for a 1 story ranch (no attic or basement) it would be high quality and completely ready, but that would be a wrong assumption. After 13+ months our house was not "finished" when we moved in. When we moved in it was in a state that would not be acceptable from a pre-owned home. There was dirt all over the floor, missing paint spots, paint stains on the counter, irrigation not working, issues with hot water, garbage disposal didn't work, worker trash in the house, paint splatter on the floor (carpet and wood), piles of dirt on our patio, missing sod that wasn't replaced, scratches all over the hardwood floors, cut water lines, problems with electrical wiring (not done correctly), missing grout in showers, dented garage doors, ants in the house, windows that didn't work, etc. Most of this was pointed out in the pre-close walkthrough and wasn't fixed. Even worse is that as I write this, we are over 1 month in and much of this is still not fixed. They did offer to clean the floors but wanted us to cancel our movers and push back our move in date and extend our temporary housing. This couldn't happen because 1) our movers were already on the road from over 1000 miles away 2) our temp housing was set based on the closing date. They did clean the floors around our stuff after moving in, but the carpet should have been replaced and this should have all be done prior to moving in. We were told, "Sorry, this never happens". For financing, the mortgage company would take days to get back to me on any request but when they wanted something it always had to be by the end of the day. They also constantly wanted reassurance that I had the money despite credit score >800 and notification of proceeds of the sale of my previous home. It was clear this was all a financial transaction and they needed assurance on the day before since they hadn’t given an amount. At this point, they said "it has to be a wire transfer and done by today - we should have told you that weeks ago, sorry." Of course, this is with 3.5 hours before banks close and not easy to get that done without an appointment, but after accepted another "sorry". But, when we got to the closing that was scheduled more than a month prior, they were still gathering all their paperwork and asked if we could leave for a bit so they could work on someone else's closing while they got our information sorted. This was followed by getting keys to a house that was in disarray as previously detailed. I'd call it a comedy of errors, but it is not funny when it is the largest investment that you make. Bottom line, stay away from them (at least in FL), don't believe anything they say because they will tell you what they think you want to hear, and look for other builders. I had previously built with Ryan Homes and the experience was infinitely better from start to finish. After a month in the house, I continue to be shocked and appalled at the poor quality done on the house and the number of corners cut. In Ohio, Pulte was known for good work -but I really can't say any stronger to potential buyers to look elsewhere unless you like hearing, "Sorry, that shouldn't have happened/have been that way" with no actions behind hollow words. They do not care for their clients, just that they get paid. We were denied schooling for our kids based on temp housing, no compensation for temp living and months of storage. Poorly build home. Stay away. ... More

The build process was excellent. My construction manager, Alex was a great communicator. Pulte Title was the opposite. They did not return my calls. The mortgage folks were great Gabriel Montoya and Nance Parker.

Slippy work everywhere that needs to be fixed.

From start to the end, we had a very good experience. Pulte home’s design team, architect team especially Eric- good guys to work with, very well focused. Pulte mortgage Ed and Laurie both are very helpful and good people, they know what they are doing. Ed is very kinda in all the manner. Pulte sales- I had a bit of issue with them, I believe one of the girl is not in the right job, she should be in collection business not in home sales.

The overall experience was great. When meeting with the seller we were given an estimate that was $500 lower than the actual payment, but I guess that’s why it’s an estimate. Just thought it would be closer. Other than that the seller was a great person to work with and made the process easy and enjoyable. The project manager was Ed. If you build Pulte in Columbia Station make sure you get Ed and Chuck as your warranty specialist. Those two guys are great. Ed made sure everything was perfect throughout the building process, and was in constant communication with us. Made a couple tweaks for us mid project that we are very thankful for. Chuck is the warranty specialist. Our garbage disposal broke the first time we used it. A contractor had dropped something in their which made it break when we turned it on. Chuck was on top of it and had someone at our house the next morning. 8 days later our garage door broke. Chuck came over and got it closed for us, and again it was repaired the very next morning. Pulte Mortgage is terrible. I dear with 3 loan people and they all stunk. The underwriter, Connor, was great and the only reason we stayed with Pulte Mortgage. The supervisor, Ari, was great because he understood our frustrations and did everything in his power to make it right. Pulte Mortgage loan officers quit often apparently because we had 3 of them in 2 months. The closers were all rude, unprofessional, and obviously didn’t care about working at Pulte Mortgage. Ironically, after speaking with neighbors, they had similar awful experiences with Pulte Mortgage. We love our new home. We love the quality , design, and neighbors. We are really happy with our choice to have a Pulte Home built for our family, and look forward to making many memories. ... More

This was my first home purchased in USA. As a Mexican inmigrant, I had little to no idea how all the process worked, but all the team at Pulte made it so easy and straightforward. I really felt safe in their hands.

Our loan officer, Christina's communication experience was terrible. She only emailed us, or answered incoming questions she never gave us knowledge of the market or programs that might best suit our needs or goals, pre empted any sort of financial goals and I will never refer a buyer to Pulte Mortgage for that alone. When Pulte's appraiser produced what your Regional Manager said "was a lazy" appraisal our Loan Officer delivered that 28k news via email and did not call and explain how funds would then come from us. Your Regional Manager made a call, put in for a recert which was denied. That appraiser should be removed from your rotation after using a 16yr old comparable and ONLY used NMLS homes and 0 of the recent homes sold. Without the Regional lowering the purchase price, we would have walked and been happy to lose our earnest money. Our processor Kelly was wonderful and she too agreed that the communication from our LO was not what anyone as a buyer should experience. We were told by Bobby only 5 homes in the neighborhood were aloud to have balconies, which we learned was a lie after he was promoted and was moved out of the community. We were told our microwave was on backorder for no time frame so we were forced to take an unmatched appliance. I was told it was a happy choice by my building manager without her concern of how I would view this choice. I have never seen more emails in my life. Too many emails and not enough verbal communication is confusing the buyer. Without OUR OWN realtor involved we would have spent 28k extra dollars and went in under water in value. I am grateful to our realtor and Kelly, our processor for their help. I would never encourage a buyer to use a builder mortgage company without appraisal knowledge and the ability to walk away. We went thru 2 onsite community representatives, 2 building managers. When we experienced a problem after moving in Larry was nowhere to be found and no ability to leave a message. ... More

Good communication , quality of workmanship and material is really great!!

Buying a home with Pulte was a bit of a challenge. I think the product is nice and a good value, but they definitely oversell what they provide. For instance, we got the smart home package which on their website claims to include a video doorbell. We only found out this apparently no longer includes that feature weeks before our closing? Even though the website still states the smart home package includes a video doorbell...? Also, our builder Garrison was pretty arrogant and insecure during many occasions. For instance, he assured us the baseboards that were installed 1 week before closing were correct only to find out after our closing all baseboards had to be re-installed because he was actually wrong...? Also, we had a family friend come with us for a pre-drywall walkthrough since my wife and I are not aware of what to look for in these situations only to be told that we COULD NOT bring anyway with us at our final walkthrough. This seems odd since we are paying a lot of money for a house but we can't bring in any counsel to help us keep Garrison and his team accountable and to give us peace of mind? We also know of other homes in our development where there is constantly trash littered within the home, some shotty worksmanship, and even things such as hot plates with ground beef scattered all about the home. Pulte really tries to sell their quality and first class product and service which just did not measure up to reality. However, all in all, the house does look great and after a couple of weeks in, my wife and I are happy so far. So little situations or annoyances aside, we do believe that Garrison and his team did build a nice house that we are looking forward to making our home for years to come. ... More

The house is built very substandard, from the materials chosen to the workmanship. The house is completely out of square, we have had multiple failures, The worst is the contractors poured thinset down the toilet blocking the pipes, (Still not fixed a month later), so that bathroom can not be used. I would NEVER purchase a home from Pulte again!

Dustin offered weekly updates. He gave personalized care and attention to all matters big or small. Dustin was informative and took all concerns seriously.

It was a pleasure working with the Pulte team on the construction of my house. Steve was a fantastic Project Manager - knowledgeable, passionate, available and communicative. Pulte has a first-rate, standardized approach that yields a quality product that was delivered on budget and 30 days ahead of schedule. I would recommend Pulte to both family and friends.

Small work was pending but signed off per construction manager promise but never showed up and he stopped attending phone calls

There is lot of air leak from all the windows and when we approached the team they informed us that it is how they have manufactured Did we ask for that kind of windows which wont stop the cold air coming inside Staying in Illinois no one needs a house like this We paid the amount for this house no one gifted this to us No proper insulation entire house cannot maintain same temperature Lennar was the best when it comes to quality

As Pulte is a very large company, the quality and professionalism differ per department. The sales department did a great job of showcasing and promising services, but as soon as the contract was signed, they let us hanging. The builders did a good job and we had great relationships with the construction managers. The worst experience we had was with Pulte Mortgage. Extremely unprofessional, not communicative, not helpful or supportive at all. We had to switch to another lender because it got so bad. The servicing is run at minimal effort. Things do get attended to but you have to wait, sometimes for weeks. ... More

We had an excellent experience with Pulte Homes! From the start, the Pulte agent (Conor) provided us with all the detailed information we needed to make the decision to purchase. The remainder of the build experience was timely, and managed seamlessly by our construction manager John. He was truly our advocate during the build process and has continued to follow through with us even after closing! We are so happy with the quality and beauty of our new home!

My wife and I are very pleased with the support of all aspects of Pulte. From the planning process before the build, the consultation with the home decorator, and the regular updates along the build process from the Construction Manager. Everyone took an intimidating process and made it exciting and fun!

10/10 to pulte team, especially AJ.

Great customer service and staff. Cleanliness of house once I closed and moved in could have been better. House looks great! I love the house. Some corners were cut with small things like grout, drywall, and paint. Wish more things like light fixtures, backsplash, and fridge were offered/provided for price of house.

Overall, our experience was great. There were a few workmanship issues with a couple of trades but all were recognized and addressed by Pulte Homes. Still working on getting a few small issues resolved due to some staff changes but they are getting resolved. Love the neighborhood!

It has been great experience with Pulte. Best quality home.