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Pulte Homes Reviews

What Real Homeowners Say About Pulte Homes

With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16173 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.

Pulte Homes

has 4 out of 5 stars overall

16173 Reviews

Ratings by Category

Overall 4

Quality 3.8

Trustworthiness 3.9

Responsiveness 3.8

Customer Reviews

Worst home buying experience out of 7 homes owned

  • Patrick L.
  • Verified Homebuyer
  • December 27, 2023
  • Menifee, CA

Pulte failed to work with the city to obtain certificates of occupancy - 4 month delay into house. The walls are thin. The paint - may not be paint. The trim on the house is a form material - easy to break off the siding. There were no lights or hardware on the cabinet. We paid thousands extra to get a "quality" home and Pulte just didn't deliver.

Pulte Homes responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^AF

Total Score 1


Quality 2

Trustworthiness 1

Responsiveness 1

Recent Home Purchase

  • Robert M.
  • Verified Homebuyer
  • December 27, 2023
  • Upton, MA

We recently purchases a Pulte home and overall it was a good experience. However we would advise new buyers to be very vigilant while doing your walk through. Some of the issues we identified were addressed and there were some we missed until we lived here for a few days. There was a lack of proper clean up on counter tops that were left with sticky residue. Paint drops on new hardwood floors. Stains on new tile floors.Hand rail on basement stairs not properly attached. Garage door doesnt stay closed unless deadbolt is attached. These are issues that should have been taken care of prior to ...

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 3

Great process!

  • Anonymous
  • Verified Homebuyer
  • December 27, 2023
  • Stuart, FL

The overall experience was impressive! The responsiveness is exceptional. Highly recommend Pulte.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Just ok

  • Anonymous
  • Verified Homebuyer
  • December 27, 2023
  • Westfield, IN

Pulte is just ok- not exceptional

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 2

They are simply efficient and exceptional

  • Manikanth C.
  • Verified Homebuyer
  • December 27, 2023
  • Commerce Township, MI

They are very efficient , timely , and exceptional

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing

  • Wahba T.
  • Verified Homebuyer
  • December 27, 2023
  • Kissimmee, FL

Staff is very professional and friendly

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Great experience

  • Jake A.
  • Verified Homebuyer
  • December 27, 2023
  • FLORENCE, AZ

My wife and I have had nothing but good things to say about our home building experience. We would definitely recommend it to anyone.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Average can be better .

  • Musab A.
  • Verified Homebuyer
  • December 27, 2023
  • Hilliard, OH

Overall I’m happy with the house but for sure the quality didn’t worth what I paid . After I move in for the first week , there is Squeak from the floor of the master bedroom , which is very annoying , the paint quality is bad . My project manager bob uphouse is very great and helpful .

Total Score 3


Quality 2

Trustworthiness 3

Responsiveness 5

Pulte Homes exceeded our expectations...

  • Zahit S.
  • Verified Homebuyer
  • December 27, 2023
  • Raleigh, NC

We purchased two townhomes in a new community built by Pulte Homes. Pulte Homes exceeded our expectations by delivering us high quality homes. Great designs, superior workmanship, high quality materials and appliances.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Joe was a great guide to everything

  • Mandeep A.
  • Verified Homebuyer
  • December 27, 2023
  • San Jose, CA

It was a great experience

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Overall, great experience

  • Benny M.
  • Verified Homebuyer
  • December 27, 2023
  • Hendersonville, TN

Great experience with Pulte, our building managers were very responsive and quick to assist with any and all issues. For the price, would expect some higher end materials but overall, happy with our new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Pretty bad experience, poor service quality by the builder.

  • Pavan G.
  • Verified Homebuyer
  • December 27, 2023
  • Franklin, TN

Poor Build quality and is way below from phase 1 homes. There were a lot of issue due at closing, promised to resolve and is now no one owns it and is a service requests that never gets resolved or taken care of. Service requests created 45 days ago are still not resolved. Matt the build manager, is very keen on hiding the issues at the walk, than having them resolved. Bricks around the home are stained different and do not match and the issue still exits and Matt promised to take care at the closing and now bears no responsibility. Kitchen Pantry wooden shelving are all broken, cracks ...

Pulte Homes responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at customersupport@pultegroup.com ^AF

Total Score 2


Quality 3

Trustworthiness 1

Responsiveness 1

Stephanie

  • Stephanie A.
  • Verified Homebuyer
  • December 27, 2023
  • Orlando, FL

Health was great! Very attentive and reliable.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Happy and Thankful to choose Pulte Homes

  • Chidananda P.
  • Verified Homebuyer
  • December 27, 2023
  • Anna, TX

We love our new home !! Had an awesome experience building with Pulte Homes. Our construction manager Dan was really helpful and patient throughout the journey. Since we are first time homebuyers he was really patient answering all our concerns and queries. Its been over a month we are in our new home and have no complaints and whenever we need any help Dan is always prompt to support us . Very happy and grateful for all his hard-work and efforts to make our dream come true . Overall a very and satisfying experience and feeling blessed to build with Pulte Homes !!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

My second Pulte home!

  • Melanie L.
  • Verified Homebuyer
  • December 27, 2023
  • Dumfries, VA

Quick and easy buying experience. The home I purchased was already built and ready to sell. The mortgage rate program was very helpful. Everyone I came into contact with was professional and made the process seamless.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Reserve at Emerald Woods

  • John C.
  • Verified Homebuyer
  • December 27, 2023
  • Columbia Station, OH

We recently moved into our new home, and the experience has been very good. Brandon and Ed were both extremely responsive and regularly went above and beyond our expectations. This could have easily been an opaque build process, but Ed kept us up to date on everything that was happening and quickly resolved any concerns to our satisfaction. Brandon was also a pleasure to work with and stayed involved to answer any questions long after we signed our purchase contract. I still can’t believe how quickly it all came together and we’re so excited to enjoy our beautiful new home.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Positive 1st Time Home Building Experience

  • Aaron A.
  • Verified Homebuyer
  • December 27, 2023
  • Johns Island, SC

Your experience with building a new home is 100% dependent on the quality of your Construction Manager. Fortunately, after the first month they switched us to a rock star. Henry was superb. His communication skills, attention to detail, calmness under pressure, customer service soft skills, and organizational skills were the sole reason this build was a success. While most CMs would have let little things slide, Henry took personal pride in the home build as if it was his own home. He is an asset to Pulte and I truly hope they compensate him well. I also wanted to briefly express our ...

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Great job Pulte homes Team

  • Richard K.
  • Verified Homebuyer
  • December 27, 2023
  • Fort Lauderdale, FL

We had an excellent sales person in Peggy Pfeiffer who patiently and diligently guided us through the home buying process. Our construction project manager Seth Nisall did a phenomenal job. His guidance through the process and completion and tips for after care have been warmly received and respected, our interior designer also has high praise for him

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Amazing building experience from start to end

  • Anna D.
  • Verified Homebuyer
  • December 27, 2023
  • Ypsilanti, MI

Our experience with buying home at Arbor Oaks was super positive from the first encounter with Carolyn. Our building managers Derek and Shawn were super responsive as well. We got updates with pictures every Friday. Closing was super easy as well. We truly enjoyed our experience and would recommend building with Pulte to anyone

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nathan was amazing, every obstacle that came our way, he personally went above and beyond to correct and was very forth coming with information. I really appreciate him being an intrical part of the building process for me and my family.

  • Ciairra L.
  • Verified Homebuyer
  • December 27, 2023
  • Apopka, FL

Nathan from Pulte Homes was amazing (10 of of 10!) every obstacle that came our way, he personally went above and beyond to correct (spectrum issues, lawn issue etc) and was very forth coming with information. I really appreciate him being an intrical part of the building process for me and my family because he made it easier on us.

Total Score 4


Quality 3

Trustworthiness 5

Responsiveness 5

Overall an average experience of building a new home with pulte

  • Dileep K.
  • Verified Homebuyer
  • December 27, 2023
  • Fuquay Varina, NC

The construction is about average

Total Score 4


Quality 3

Trustworthiness 3

Responsiveness 3

Positive experience at Royal creek

  • Anonymous
  • Verified Homebuyer
  • December 27, 2023
  • Raleigh, NC

Had a great experience working with construction manager Chris. Chris’s honesty and professionalism was exceptional.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Last time

  • Patrick K.
  • Verified Homebuyer
  • December 27, 2023
  • Estero, FL

This will be my last time buying or referring to buy a Pulte home. This is my third home and the most expensive one. Quality is down, mostly the finishes of the house. All the hardwood work in the house, door frames, ceileing molding, door finished is so bad that I will need to hire my own carpenter. I don’t see Pulte fixing all the issues

Total Score 3


Quality 2

Trustworthiness 2

Responsiveness 2

Pulte has made me proud to call what they built a home.

  • Anonymous
  • Verified Homebuyer
  • December 27, 2023
  • Katy, TX

Good quality home and very responsive team.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Delivered on time

  • Anonymous
  • Verified Homebuyer
  • December 26, 2023
  • San Jose, CA

Delivered as expected on time

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

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