Pulte Homes Reviews

The microwave had stopped working 2 days after closing. I waited 4 weeks for it to be repaired. That's poor customer service.

Still awaiting an answer related to a structural issue.

We have had nothing but issues since the initial walk through of our home before the actual closing. We still ave items on our punch list still not completed after a month from the closing date. We have had dates for repairs which were cancelled. our oven did not work. The electrician came and discovered it was never hooked up to the electric pane box behind the microwave. The microwave was damaged. It was replaced with a different cheaper model than the original. t The first time we went to use the oven we noticed a chip on the inside door. We have now requested a new oven. Still have not heard when the replacement will come. We ordered flood lights be put at the rear of the house at the time of purchase. These not installed and were on the punch list. After one month they were finally installed but not with the flood light bulbs. I was told the bulbs would be installed - Still waiting. We had an upgraded kitchen put in. A couple of the cabinets are not installed properly and is missing screws in the hinges. The lazy susan in the corner cabinet does not turn properly. A date to repair these problems was scheduled and than cancelled. We are now scheduled for Dec.5th. We have damage to the wall in our kitchen. the repairs were scheduled and then cancelled. We now have been rescheduled for Nov. 30 for the repairs. We are very unhappy with the way all warranty items and additional prepare requests have been handled. ... More

My wife and I loved our experience working with Pulte. Kal and Justin were outstanding in their communication and reliability through the entire process. We always felt confident in the job being done and our ability to get an answer promptly when needed. Would highly recommend working with them if you want an amazing home!

Our entire Pulte was very good in handling any issues we had from the purchase to closing.

Experiences already sent into Pulte survey. No response from Pulte. The warranty manager is working on getting things done. We will see how this works. The house was not done "before" we moved in. It should not have closed. There were about 50 to 60 items either put in wrong, done, poorly or not done at all. Quality is not a word we would use for Pulte.

Great communication with all persons involved in the buying, financing, construction, and closing of our new home.

Everything from the no-pressure sales office to the amazing design center to the builder supervisor has been nothing short of amazing. This is the first time we ever bought a new build home and we are so excited to move in and make it our own. This has been a great experience.

They made the process super easy and enjoyable.

We were out of State the entire build. Cody the project manager called us once a week and did a FaceTime walk through with us. He pointed out all the build as it progressed. We found a few things that needed attention when we moved in and Cody sent the particular repairmen to solve the problem in a timely fashion. We are very happy with our Pulte Home

In general, we love the house very much, and the whole construction process was going well and smoothly, I am very satisfied with the builder’s performance! and the quality of the house!

Just moved into our new Pulte home and wanted to share that Pulte delivers a very good product in a very inclusive way. Pulte includes the owner virtually every step of the way for its new build homes providing both weekly updates as to progress as well as in person visits to observe the quality of the build and materials. Any questions the owner has are promptly addressed during the in-person visits by the project manager in charge of the house. This process makes sure there are no surprises either for Pulte or for the owner making the final inspection quick and easy. Pulte also provides a limited warranty on its workmanship and materials (that varies by component) showing Pulte's commitment to its end product. Building a new house can be overwhelming with all of the choices and decisions that need to be made as the house is built. Pulte does a very good job of minimizing the anxiety while providing an excellent new home. ... More

John was great to work with. He was knowledgeable, forthcoming, transparent. He did not disappoint. He takes pride in what he does. I know my home is build to last by him.

My experience with Pulte Homes was great. The entire team- Mary Ann, Allen, Jordon, and Hope- are the best!

Kitchen cabinets (dark blue) show lines and are not contructed properly. The contractor agreed to replace a door and to date (six weeks) this has not happened. A dent was noted on the microwave door and this was agreed to be replaced at time of closing and this has not been completed. Electrical outlets installed improperly and crocked and these have just been corrected after six weeks. Upgrades for appliances like washer and dryer, two drawer dishwasher and refrigerator were not offered. The siding was installed crocked and this was noticed by us, and not the builder - this was corrected. When we were told that there may be a leak in the water pipes between our home and neighbors and reported it to the customer service who sent a plumber out and plumber determined no leak, we were sent a bill - how do we know that there is NOT a leak until we ask for a plumber. The problem noted was poor drainage between homes which we had already reported before closing. Overall, we were disappointed in the homebuying experience and the quality of workmanship and choice of appliances. In a few years, we will probably need to replace with better quality appliances even though we got upgrades. ... More

Buying with Pulte was a great decision! They kept me updated during the build, completed everything on time and beautifully, and made sure I was comfortable through the whole process. I cannot recommend Pulte enough.

Will write review when I’m able to move in. Closed on 10/30/23 move in delayed due to problem with flooring.

Great experience and quick response.

Builders have been very on hand even after my closing to help with any questions or issues,

The pulte team that helped us was amazing. Thanks to them!

Building/buying a home can be a trying time, but all the folks at Pulte made is a very smooth and successful process. From Lee & Carol on their sales force to Noelle & Jevon in their mortgage company then Jennifer in their Title Co. then on to Eric (the best Builder EVER) and finally on to Stephen & Sandra in their customer care office, Pulte has the best people on board to expedite, explain, and ease your home buying experience. This is the second Pulte Home I've purchased, and I love it.

Late to respond any issues. Seller not picked up phone or text

The sales office staff are terrific. Helpful and honest. The construction staff that completed walkthroughs were terrific as well. Again, helpful and honest. Corporate Pulte is not trustworthy. We worked with the Sales Office to set a closing date. One month later, we heard from our attorney that we were going to be penalized $16k for failing to meet the closing date, ie the date that the condo was supposedly completed. We never received a letter notifying us of a closing date. They justified their actions stating that “the contract stated that we needed to close on the completion date”. That is true but a Pulte Sales Person worked with us to close a few weeks later. We had no options except to pay the penalty or lose the condo. Our attorney agreed that they were wrong but said that this was pretty typical for Pulte. We are happy with our course but do not trust Pulte. ... More

Both Mary(s), Sales Consultants, were extremely easy to work with and provided exceptional guidance from Purchase/Sales to Closing. Kris and Sean, Senior Construction Managers, were informative throughout the construction phase and walk through and no question was to elementary for them to answer. Comments or concerns were addressed on timely and professional manner. Pulte offers a turn key solution on purchasing/building your dream home.

Everyone that helped me was a rockstar!