Pulte Homes Reviews

Pulte was a very desirable choice for us because we could customize a lot and the home choices had the space we need for our large family. Our experience started out absolutely wonderful, about 2 months into construction is where we started feeling skeptical about the quality of product we were buying. We went through the house a few times as we were allowed to and saw a million cosmetic issues that we just thought “ oh they will fix that before the walk through”… they never did. We made it to the walk through and ran out of blue tape to mark the issues we found, obvious ones. After that, it took 3 weeks for them to get the certificate of occupancy from the county for reasons they would not disclose. My wife had just had a baby and we were approaching the end of our current lease, if we had not been stuck in that position, we would have pushed much harder for some of the issues to be corrected. They use terrible contractors to do some of their work and the construction managers are spread way too thin to babysit. Our home that we paid almost $700k for is just sub par and that’s really upsetting to us. ... More

Know that you will pretty much be told anything to get you to sign as well as pertinent information left out. Ask questions and get it in writing. Check every tiny thing BEFORE closing. We found paint ALL over our floors, cabinets split/uneven, etc. Go back and follow up on your pre-closing walk through BEFORE you sign at closing. We really had to push and then were told, "We don't always get every blue tape". Okay, what's the point then? Closing on time is certainly the priority vs a 100% satisfied customer. Just be observant and force the issue to get it done.

See ratings above! Why? This is so ridiculous!

Very friendly and helpful in the process

Finally in our newly built home, after a very long wait due to the pandemic and supply chain issues. We finally did settled with a building manager after going through 4 of them, but our last building manager Ralph was awesome. He and Brendan provided us extra personal customer service which was above and beyond. Ralph and Brendan answered all of our questions and ensured we were comfortable moving in. Lisa our Pulte sales rep also was amazing. She kept us in the loop on the status of the build and quickly corrected any issues we had. Her customer service and professionalism was beyond our expectations. In today's world, finding a company with great customer service is rare, so we were pleasantly surprised when we Ralph, Brendan and Lisa excelled at it. We are very happy with our newly built home and even with small details that will need to be fixed as we continue to settle in, we are rest assured that Pulte's great customer service will continue and they'll come through with ensuring we are good to go in all areas of our new home. Thanks Pulte for building our forever home. ... More

The builder put the time and money into running Cat 6 cable to every bedroom tv but not to the built in office...only a PC can take advantage of Cat 6 speeds. Also, the backdoor opens into the dining room table so that they can save a few bucks on the door type. The builder ran the AC with a missing filter because he didn't know it needed 2 filters. Another dumb problem is that the house roof drains right down a steep hill causing obvious erosion issues. The other common problem in the neighborhood is that the builder doesn't know to set garage door openers away from sunlight...so openers only work at night if the house happens to face the sun. The AC system in my house also didn't have sufficient refrigerant gas causing high humidity which will lead to mold if unresolved. They also cut corners in not painting the garage. ... More

It a lot mistake , wall between rooms is too thin . The cleaner is not do right job, paint all over on titles.the caulking is not smooth,…..

Victoria was super helpful in making our decision to go with Pulte. Quality of service is awesome and will recommend Pulte to anyone who wants suggestions.

We are disappointed with the quality of the workmanship and the lack of quality control, more than the quality of the materials. I expected the materials to be a little more high end but overall they have been satisfactory. We are making a few uprades and have had to ask for someone to come in to clean up grout on tile, replacement of defective tiles and clean up of glue on hardwood floors, and replacement of stained pieces of hardwood. The sloppiness of the contractors and lack of oversight by Pulte was surprising. Responsiveness by Pulte has been hot and cold. We were excited to move into our new home and it was unfortunate to have to deal with so many issues. ... More

We love the house location and design. The problem we have with Pulte is that it is the most unethical company I have ever done business with. If we brought up any issues during construction we were always told that is the way it's supposed to be. We were lied to repeatedly during the construction process. If you truly cared about my opinion I believe you should have listened during the construction process.

My husband and I had a wonderful experience buying our home in Bradley Creek. Cindy, our Sales Rep was wonderful and very helpful with the purchase of our home. She stayed in touch with us via text /phone regarding our home and was always willing to answer questions even on her days off. Cindy made our buying process as simple as can be and went the additional mile to assist us. We would also like to mention that Jack, our building manager was wonderful as well. Jack was friendly, very timely with responses to our questions, noticed items that need fixing and had them fixed, and was also very helpful in getting us to closing table. This was really appreciated as we were renting a home 2 1/2 hours south of Bradley Creek and our rental unit was about to expire leaving us no where to go. Both Pulte employees should receive KUDOS from upper management on their customer service. ... More

Misinformation, Changing information, Company is a fill in the box type of mentality. As long as they get a paper to check the box all is good. They have no concern to the relevance. Each department asks for the same documents and there is not one point of contact so an array of people with differing requirements

Andreas did a great job on the final walk through. He made sure all of the open items were promptly addressed.

Builder has so far has supported me promptly. Blou and Parisa were very kind and helpful, I really enjoyed working with them.

Online closing was smooth compared to other States . Builders / Project Managers Steve & Zack were great . Very responsive & Professional . Warranty people were very warm & helpful so far . As with all new homes there were and are some minor issues that warranty has handled very well and responsibly. We are very happy with our new Pulte Home

After contract signing, they don’t care about you. You have to chase 100 times even to get small updates. You will be lucky if you can get your home without any major issue.

We've found everyone at Pulte to be friendly, helpful and responsive. With the help of our sales rep, we found our dream home.

Eric was amazing in everything in regards to the home.

Great quality - long delays though

I would never recommend building a home with Pulte to anyone. We have been in our new home for about 3 weeks and the entire experience start to finish was miserable. The sales guy, Tom H, has no customer service skills and once our deposit check cleared, he basically told us we weren’t a priority and that we were at the mercy of Pulte given we signed the Purchase Agreement. The quality of our very expensive home is terrible. For example, it’s not even an optional upgrade to add vanity light fixtures in your bathrooms…despite having these in the model home—what a sham! There is evidence of cutting corners and poor workmanship throughout our home—chipping/peeling paint, popped drywall nails throughout, gaps between the flooring material and the baseboards, and we discover new problems almost everyday. When we reported some issues prior to closing, we were told that everything was “construction grade” and acceptable to Pulte. Pulte rushed the closing despite the house being unfinished, demanded the glass contractor hang glass that didn’t fit, and now we are paying the price. My baby and toddler step on exposed carpet nails constantly. We have submitted multiple service requests post-closing and there has been no response! Our yard is a rocky mud pit but we have been told it will be months before they finish our final grade. Meanwhile, the Quick Move-in homes’ yards are a priority, graded and landscaped promptly. AVOID PULTE AT ALL COSTS! If you’re in NE Ohio (specially Avon Lake), do your homework and shop around. ... More

Robb and Garrett were very responsive and very helpful. We would recommend both of them. Corey was misleading and frustrating. We would not recommend Corey. Overall we are happy with the purchase. We still have open items after our purchase.

Beware - They will not give Ernest money back if you are not approved

For me and my wife the whole experience was great. From start to finish we were always notified on everything. We decided to use Pulte Mortgage as well, which helped out alot and worked with us throughout this process. As for the build in general the PM for my house was great always very informative on a weekly call.

This builder is very reputable and stands by their product. The site superintendent is very attentive to details which is important at all price points. The processes are top notch and execution of communication, follow up, and closing was flawless. The warranty is clear and fair. Highly recommend.

Everybody was very professional from the very beginning, and I was showing for homes, and I thought the last one shown I am very very very happy, and they seem to be taking very good care of me and all my needs. I feel very fortunate to work with this company and I think everybody else would feel the same. Thank you so much.