Pulte Homes Reviews

Late to respond any issues. Seller not picked up phone or text

The sales office staff are terrific. Helpful and honest. The construction staff that completed walkthroughs were terrific as well. Again, helpful and honest. Corporate Pulte is not trustworthy. We worked with the Sales Office to set a closing date. One month later, we heard from our attorney that we were going to be penalized $16k for failing to meet the closing date, ie the date that the condo was supposedly completed. We never received a letter notifying us of a closing date. They justified their actions stating that “the contract stated that we needed to close on the completion date”. That is true but a Pulte Sales Person worked with us to close a few weeks later. We had no options except to pay the penalty or lose the condo. Our attorney agreed that they were wrong but said that this was pretty typical for Pulte. We are happy with our course but do not trust Pulte. ... More

Both Mary(s), Sales Consultants, were extremely easy to work with and provided exceptional guidance from Purchase/Sales to Closing. Kris and Sean, Senior Construction Managers, were informative throughout the construction phase and walk through and no question was to elementary for them to answer. Comments or concerns were addressed on timely and professional manner. Pulte offers a turn key solution on purchasing/building your dream home.

Everyone that helped me was a rockstar!

The whole buying experience from Pulte was excellent. We could not be happier. Everyone we dealt with was very friendly and professional. We purchased the house from out of state, the entire team made the buying process much easier than anticipated.

Many times false hopes and promises were given about construction issues and closing dates. Weeks went by with very little work on issues that were well known to all. Chosen siding was discontinued by the manufacturer but was never discovered leading us over a month behind on exterior finishes.

There is no nonsense advice or false information from sales team and suggest the right product based on our budget. I saw Pulte home work in Charlotte during my relatives house buying from Pulte and I tried the same builder in Las Vegas. Same treatment, good quality and mindful suggestions. Thank you once again!

Thank you for helping my family get our 1st home!

They did great job but their after support is ok

Buying a home should be a great feeling and it was until I settled for the $20K at closing using Pulte Mortgage (Dawn). Never thought I would be saying this but they are not good at their job at all. And just FYI, you don't actually get or control the $20K at closing. Per my closing documents it stated " You are responsible for $0.00 of the discount point" yet when it was closing time they took the discount point for the loan rate out of my $20K closing stating that I actually didn't pay it because it came out of the $20K closing promotion. Well if someone gives a customer $20K it's theirs to use how they see fit. They paperwork was always wrong so, ALWAYS READ EVERYTHING they send you. Then didn't account for $5k of the earnest money I put down. I don't know how that is possible. Then to make matters worse the builder/contractor (Jared) waited over 2 weeks from the final walkthrough to fix all the issues noted until right before I signed closing documents. My house sat for 2 weeks with no work being done, and til this day some things are still not fixed. The Sales Agent, Chris, was GREAT and in my experience, he is by far the best at what he does while trying to manage the mortgage company's incompetence and the contractor/builders' lack of follow through. I love my home but the home-buying experience with Pulte has terrible. I would stay on top of them at all times and review everything they send you. I feel like they owe me over $5k for the discount point I wasn't supposed to pay for per their own paperwork and I am owed a completion of work per my contract! ... More

Had a great experience! Trevor was extremely helpful!

House have lots of defects which have not been taken care of and we are still pursuing to get it corrected.

My home buying experience with Pulte went swimmingly because the paper work, payment schedules and closing dates were quite articulate.Every T crossed every I dotted. Howbeit, this would not have been achieved to the extent with regards to my laudatory comments without the input of Elli M and Adam C. Elli from the get-go filled us in on the proper time how and when to execute same to attain swift and propitious results. Although everything is clearly defined as above mentioned, she was there exhibiting supererogatory work which made us feel comfortable and relaxed. She also put her bubbly and positive spin on things at every step of the way. I had a short experience/ encounter with Adam C, but my sentiments are the same as Elli’s. He was very personable and easygoing …took his time to explain everything in details and emphasized on more than one occasion that if we have a problem in his department we are to call him it won’t be a bother because he will only be fulfilling his job obligation. I already felt right at home then… knowing that we were not just left to our own devices. Unfortunately I don’t share the same sentiments with regards to Rob S as I have tried to call him umpteen times but to no avail (No response). . ... More

Over all my experience is great, only thing is mortgage part little hassle, they keep asking me pay stubs proof, I don’t have it, because it was direct deposit, bank statements seems not count for them, anyway, the house is beautiful and I love the design and materials.

The entire team was very professional and attentive from the the beginning to end. Excellent experience.

Thank you for a great experience

Our sales agent, Eric, was terrific to work with. His knowledge, experience, transparency, and personable approach made for a great experience. I would highly recommend Eric. Steve, our construction manager was great to work with. Steve provided weekly progress updates and was very responsive to all of our questions during the build process. Eric and Steve ensured that we closed on time.

I received excellent professional Service. I looked the work that was done on my house. Mike and Julie are a great asset to your company. I enjoyed working with the designer at your main office. Sorry I forgot her name. She is also a great asset to your company. Keep the good work rolling.

We identified several issues, including unfinished work and defects, during our walkthrough. Given the current state of the house, it would be unreasonable for Pulte to request us to proceed with the closing. If we were local, I would decline the closing because the house is not ready for occupancy. Even after the closing, Pulte had yet to assign workers to address issues in our house, hindering our ability to change the garage door code. In the days following the closing, we visited our new house multiple times and discovered new problems regularly, such as chipped hardwood floors that raised concerns about the material quality. The window frames were constructed using defective wood, prompting questions about Pulte's choice of materials. Additionally, the toilet was either blocked or flooded, presumably due to workers using it (which they shouldn't). We have also brought some belongings from our old house to the new one, and I'm concerned about the security of these items. The design lacks consideration for convenience. For instance, in the master bath, there's no accessible location for a dry towel after a shower. The towel bar is actually installed in the toilet room, a separate space from the shower. Finding a suitable spot for a towel bar within reach in the shower is challenging. In the kitchen, there are large cabinets but a shortage of drawers, making it difficult to efficiently organize the space for various storage needs ... More

They are very helpful and made it very quality

We thought we trusted the brand name, but unfortunately, we did not receive what it was worth even though we paid for higher options.

Information withheld prior to purchase. Some poor quality materials. Landscaping is horrible - trees are dead after only two-three months in the ground! Cheapest grass in Florida.

Our friends who visited our home found it good

the folks we dealt with were responsive and straight forward with answers to our questions and concerns.

Excellent experience with pulte, easy and reliable procces, they take care of every detail