Pulte Homes Reviews

Cindy our sales agent was great. Very hands on with any questions & concerns. Explained the process from beginning 2 end. Any questions or concerns were addressed promptly. Jack was Construction Manager. Was great also. Kept us informed Weekly on progress of house. Any questions or concerns were promptly answered also. Thank u both 4 helping us with our home. We luv it.

The warranty department is naturally trying to get out of doing work that the trades should have handled. We have AC pipes installed too close to the foundation and it makes incredibly loud noise when the freyon cycles. It was raised during our final walk through but it couldn't be resolved at that time. I was left with the impression it could be resolved via a ticket and i am now fighting the good foght to get it foxed while my daughter is struggling to sleep in her room - shebnow sleeps with noise canceling in her ears. I did speak woth a pulte AC tech and he agreed it was too loud andtl they are actively fixing two other homes with the same issue. To make matter mildy worse we may be liable for a tree that was clearly struggling at the time of move in. I would love to give 4-5 stars across the board and want to recommend some of our friends to move here too, bit can't do so without the AC issue resolved. So, close to a ln incredible build ... More

No is held accountable for there work from drywall to tile and plumbing I will not buy another Pulte house.

Craig, Stewart and Dillon were all very helpful and professional! They were very knowledgeable and always responded to my questions!

Overall great experience from finding our new home to signing the final papers. Well done!

Closed on house on time which I appreciate but there are a few key construction issues that were missing before and after closing that I wished they were addressed without me needing to find them and ask for them to be addressed and wait for response and follow up on fix

My husband and I purchased an investment property with Pulte Homes. The entire process was a great experience. The process was very informative. we were completely informed throughout the entire process. The entire process took about a year however, it was well worth it. The home is very spacious with lots of bedrooms and baths. Ryan communicated regularly and was.so patience with me. The home is beautiful, we are so happy we purchased with Pulte. satisfied customer!

Buying a new home has many expectations based upon what one pays and the quality of that purchase. We were shocked with a new home with no finish out on the garage, no gutters in a heavy rain area, no fans or light fixtures, no finish out on the laundry room and a new home with wire racks in all closets (very cheesy at best.) All of this will cost us $12K or more, . While we fully understand what you may call a "spec home" yet you seem to take advantage of what you provide to a new home owner.

Communication was horrible the entire time! I finally moved in and have submitted around 12 service tickets I’m on week number 3 and non of them have been addressed. My next step might be legal representation!

We have had a good experience so far with all of concerns being handled.

The construction process went well. The managers of the job communicate effectively and do a great job of keeping us apprised of what is happening. Things happened as they described. That said, the final product leaves a lot to be desired. The trim carpenters and painters are not very good. Some trim pieces they used were obviously damaged. The final painting of the home needs a ton of rework.

We signed our contract to build a Pulte home in February 15. On July 27 we closed. During that time we received contact communication and updates from our building manager. Any time we had a question we could text or call him and he'd reply within minutes. On way least two occasions he moved his schedule around to meet us for tours with our of town family. The ease and painlessness of the process beats bidding wars and unending house tours any day. Knowing what I do now, I'd make the same decision to work with Pulte.

Stephen was great! He stayed on top of everything! House came out wonderful. Very happy with the quality of the build.

Craftsmanship could definitely use more pride, there have been multiple issues we have experienced finish wise on our new home that I wish builders would have taken more care and personal pride in. Getting issues resolved includes a lot of emails back and fourth and is time consuming, which is understandable since they have to fix everyone else’s issues. Overall happy with our new home and the space is perfect for us and our growing family.

Excellent team of Construction and Mortgage to work with. Unfinished area of HVAC area is completely dissatisfied. Looks very ugly. Not a good job or quality work done with way too many foams being used to cover the gaps and air leaks. I have never seen like this in any other builders. With the cost of the house paid, finishing Garage with primer and paint would have not been an extra work or cost for Pulte. Luxury pack is overly charged, could have included cabinet door handles and knobs. Most annoying part of no mail box in drive way and it’s common to all residents. Been one month I closed and still no mail box keys received. ... More

This has been the worst experience I have ever had. We are considering selling the house due to the ongoing and consistent issues

stressful but everyone was communicative and supporting

Joe is a very helpful and professional personnel. He spent about 3 hours to walk through every details inside and outside of this beautiful property

Please text instead of talking to a person .Make sure you take more time to walk around your house.

Very good experience over all

We have built homes with several other builders (including one that claims to be a luxury builder) and this experience with Pulte Homes was so much more incredible for many reasons. First we bought this home as a quick move in prior to drywall and were able to get it inspected quickly. Chris was amazing in helping with any concern we found and getting it fixed. Please understand when you buy a home that they are built by humans so expect to find something that isn't perfect. Throughout the process we were treated with respect and any questions or concerns were answered or corrected very quickly every step of the process. Chris and his team went above and beyond throughout and after close made sure anything that was not correct, they made it right. When we closed and walked into our home it was a warm welcome as they took the time to make it look as best as possible. I would highly recommend if you want a solid built home with a team that takes pride in their workmanship, to build with Pulte. We are overly happy with the quality of our home and can trust this is a great investment. Also, on a side note the workers all seem very happy and respected, which you don't see with every builder. ... More

I love my house! It’s well built and I’m impressed. The little thing not done properly caused one star less for perfection. The grouting on the floor tiles was terrible. They fixed some of it but not all. Sod, the ridges where the ends didn’t meet caused a lawn that’s not level nor safe for the ankle. Water was not draining off the lawn. This was identified prior to closing but was not fixed. After closing the lawn was flooded and they had to install a French drain to rectify the problem. My agent Ryan, was exceptional. He went beyond what was expected of him during the building process.

Everything went well overall. Their customer service reps area good to deal with.

We had a terrible experience in buying our first (and certainly last) home with Pulte. We sought a home in a tucked away and quiet area, which is what we were sold and paid a lot premium for. Shortly after closing to then find out that our "quiet location" was the future Osceola parkway extension only a few houses down and in direct view of our kitchen and living room. Not only is this unbelievably deceitful sales, but on top of this our whole house had a plumbing backup upon moving in. Apparently they had forgotten to install a pipe to connect our plumbing to the main street. Quality inspection done before the home was sold? I think not! It leads me to believe that Pulte slaps these homes together and sells them using whatever means needed to make a profit. Getting this fixed was not easy as the "emergency" line they provided was answered by an automated message that it was closed for two days! Again, unbelievable! Never again - hope this will save someone else from buying! ... More

Our sales rep was absolutely wonderful so we were very disappointed when there were numerous issues with the home that the warranty team did not address in a prompt matter. We sent multiple emails without any response for several days and it took many more days to get just a few minor things resolved. The other things that need to be corrected still have not been addressed and we will have been in the home for almost 2 months now. We would never choose Pulte again as they seem to stop caring once you close.