Pulte Homes Reviews

Build quality is excellent and the weekly update from construction manager Shawn was great.

Quality of workmanship is absolutely horrible! Responsiveness to getting the repairs done on the punch list is terrible. I've never experienced such a terrible new home purchase. I would not recommend Pulte Homes.

As is typical with new home builders, particularly production builders, they will be more responsive when they don't have all your money yet (i.e., you haven't closed). Once you close you've got about 30 days to figure out what's not right (regardless of warranty), after that you might as well be invisible. We have bought new homes from a couple of different builders over the past few years. I would rate Pulte as slightly below average. Their after close responsiveness is about average (and average being not that good anyway), but their build quality, at least for our home, was below average. This is compared to other homes we've purchased/viewed by other builders, even those that have worse reputations than Pulte. For such a large production builder, their build process seemed disorganized and in some cases it appears the materials were literally used or 2nd hand materials and supplies. The construction manager we had was decent, but he had to work with what he was given, which is probably minimal. I have a feeling a lot of the issues come from the white collar part of the business, where squeezing out every penny of profit is the most important thing, regardless of quality and customer satisfaction. Of course this may vary by market. Being in Florida where demand is still relatively high, the builder has an edge. Whenever you point out quality issues along the way, they will just say "it passed inspection", as if that is the barometer for good quality, when it is really just the minimal baseline for safety. It's like if you purchase a brand new car, and before you drive it off the lot you notice it has dents and scratches, and the dealer says to you "well it has passed all the required safety tests, so you are good". Hmm. I really only give them 3 stars because I rounded up, but in reality they are closer to 2 stars. ... More

Ryan is a top notch sales rep. He is very knowledgeable about the townhomes. Sean is very friendly and easy to work with. He keeps his word.

My experience with Pulte was very pleasant, Integra keeps me informed of the construction process of the house, it developed according to the schedule sen

My home took 4 months longer than the original estimate, and almost 8 months longer than homes the same builder built in another community. We had to inspect the house almost weekly to bring issues to the attention of the construction manager or they wouldn't be resolved. And despite that, it has taken several months to resolve all of the issues. And these aren't small issues either. It feels as though they're building them as fast as they can, forgetting to compare to plans, and then expecting the owner/warranty to fix issues after the sale. I don't appreciate it.

The home buying process is great, and the houses are good quality. There should be better attention to detail, but overall they are great homes. Having said that, getting them to do anything AFTER you purchase the home is another story. They will seem responsive at first, but you will get the run around, and you will have to fight every step of the way to get anything done in a timely fashion. And if they don't want to deal with you, you will get ignored (hence why you will need to have A LOT of patience and persistence). We don't regret buying our home, but the warranty aspect of the purchase? Mediocre at best. ... More

Everyone for whom we dealt in the completion of our new home were outstanding.

Great experience. Our sales rep and project manager were amazing.

I was very pleased with the entire homebuying/building experience. Everyone I worked with, the sales rep, the construction manager, the mortgage officer, etc were pleasant and very responsive to any questions I had. Things were completed when promised and I was always given lots of information. The Pulte secured website made the entire mortgage process so easy. Homebuying can be stressful but this was a pretty stress-free experience!

Been very happy with the time of delivery, and the construction manager keeping us up to date and explaining things. Aftrer move in the Customer Care Person has been very attentive.

Worst experience with Pulte. Customer service keep asks for the rating to be 10 out of 10 instead of resolving the issues.

Check all the options available and every details available before you sign up, you are just a number after that…

Always in top of everything. Good communication at all times.

We purchased our home from Pulte based on the quality of work that we saw in the model home and the sales personal. From the start all of their subs were sub par , from the block work to framing and roof and siding . We have been in our home for 1 month now the sprinklers did not work for 1 month and the grass is dying . Exterior paint around windows and caulking terrible, paint on roof , numerous broken tiles and leaks in roof , the flashing was 1” below the concrete siding which was short by 7-8”. The roofer said it might be a leak from a shower so we will call again to customer care and play the game . Oh by the way the AC contractor while backing in the driveway went too close to the edging of the pavers and broke the bond with the concrete , so do the road my driveway will separate, would I buy from them again, would you? ... More

All great quality and great value. All done perfectly you just need to buy furniture

Very easy process! Great customer experience!

Build quality is not good

We couldn’t have asked for a better person than Steve and Andi to help give us the best experience ever. We are in love with our home.

We bought our home in a short time frame after visiting during Christmas. At that time we had to return overseas and trust Pulte throughout the build process to clearly communicate and provide updates as the home was being constructed. When we returned 7 months later the house was nearly done and we were certainly satisfied with the communication and updates via: photos, videos and emails during the build. There have been small issues throughout but Pulte has been responsive and made things right. This is our 3rd new build and by far our best experience. I would certainly recommend partnering with Pulte. ... More

our builder Van was very helpful and thorough during our visits to the site up until closing. He provided us with details every step of the way and played a major role in the home buying process for us. Thank you for your help. We love our dream home!

Very good price and quality.

Far too many issues and repairs needed within the home

Nos ayudaron bastante con nuestro préstamo y fueron muy atentos

Excellent service, beautiful community with the money. Looking forward for the whole community to be completed.