Pulte Homes Reviews

Had an amazing experience working with them!

Every step of the way from model home walk thru to getting the keys to our new home was easy and fun. Our initial meeting with Victoria was great! She was very patient with all our questions, took the time to explain everything, and did not pressure us in any way. Walking through the model homes showed the high quality that Pulte Homes had to offer. Then meeting with Victoria, deciding on the specs and signing the initial contract was super easy! We received emails and communication along the entire way letting us know what the next steps would be. Meeting with the Design Center to pick out everything from carpet padding to door handles to kitchen counter tops was probably the most fun of the whole experience. Getting to decide all the small details that went into designing and building our home was an awesome experience! Our sales consultant was very patient with all our questions and took the time to explain everything and even show us how different materials would impact the final cost. Keith, our construction manager was THE BEST throughout the whole process. Answering questions, no matter how small or big, very quickly, even sending picture updates along the way! Meeting with Keith for the walk they’d was extremely informative and all our questions and concerns were answered and addressed, making us know that our home was being well taken care of. Signing the final documents was quick, everything was explained in great detail so we walked away with all questions answered. Purchasing, designing, and moving into our new Pulte Home was the best experience! We couldn’t have asked for a better group of people to work with. Everything about our home is exactly what we expected and want. We look forward to enjoying our home for many many many years!! ... More

Buying our dream home was supposed to be a joyful journey, but it turned into a stressful rollercoaster ride. Our experience, riddled with ups and downs, left us feeling both disappointed and hopeful. From the outset, our initial excitement was dampened by a less-than-ideal interaction with our salesperson. Their lack of transparency and communication left us feeling like we were in the dark throughout the process. It was a stark contrast to our expectations, and we found ourselves questioning our decision. In fact we would question his character as many things he said turned out to be false. However, amidst the turmoil, a ray of hope emerged in the form of our construction managers. Their dedication and professionalism shone brightly, helping to alleviate some of our concerns. Their attention to detail and willingness to address our concerns gave us a glimmer of hope that our dream home might yet be realized. We find ourselves hoping for the best. The journey has been far from smooth, but with the support of the construction team, we're cautiously optimistic that our new home will provide the comfort and happiness we originally envisioned. ... More

Overall, highly rated and would recommend. I gave 4 out of 5 stars on the workmanship & materials only because some of the cabinet doors were slightly warped. However, they were quick to reorder and replace them. Everything else was very high quality and I feel secure in the new house. The community and location is fantastic, and the sales associates were friendly and incredibly helpful during the whole process.

Melissa and Jared were truly exceptional! Both went way above and beyond to make sure we received the home of our dreams!

Pulte's finishes are weak at best. Their finishing work is suspect and truly they use low-grade products and market them as high-end finishes. If you love the neighborhood and location, just get a bottom-end house from them and have a contractor come in and do the upgrades. You'll pay less and actually get some qualified contractors to do solid work.

Overall from start to finish, everyone I have dealt with from the individual in sales, to the person who worked with me at the design center, and to my construction manager have been nothing but absolutely professional and incredibly responsive. I have been involved with building homes several times in different states and even in different countries and Pulte Homes definitely stands out in their desire to produce a quality home that meets the needs of their customers. I hired private inspectors that confirmed that Pulte homes are well-built homes and any minor issues were quickly resolved. I am very happy with the finished product! ... More

Our experience with Pulte Homes as the builder of our new home was incredibly disappointing. What should have been an exciting and memorable chapter in our lives turned into a stressful and frustrating ordeal. We were the very first residents to move into the community, which made our experience even more disheartening. We expected to be taken care of better as the pioneer homeowners, but that was far from our reality. To make matters worse, when we finally gained access to our new home, the house was dirty, far from the move-in ready condition we had anticipated. It has taken extensive cleaning to make it habitable. Additionally, we were greeted by a 1-inch gap under the front door, a clear oversight that compromised energy efficiency and security. Shockingly, it took almost a month for Pulte Homes to address and rectify this issue, leaving our home exposed to the elements and security risks during that time. It was an unacceptable delay in resolving a basic structural flaw. During the construction process, we encountered numerous delays and subpar workmanship, which cast serious doubts on Pulte's commitment to quality. What was even more disheartening was that I, as the homeowner, consistently had to identify flaws that should have been caught by the construction manager. This lack of attention to detail and quality control caused further delays. The inspection revealed a large number of issues, suggesting that quality had been overlooked at every turn. Addressing these problems became an uphill battle, with Pulte Homes displaying a disappointing lack of accountability. The closing process was marred by miscommunication and unexpected delays, leaving us wondering if Pulte Homes was truly invested in ensuring a smooth transition into our new home. Shockingly, after closing, we had no working keys for two weeks, making our move-in even more chaotic and frustrating. To add to the list of issues, multiple items in the home weren't installed as listed, and we now have to schedule them after the fact. This will impact my work schedule and result in a significant loss of time and productivity. Furthermore, the back door didn't lock properly, raising concerns about security and safety. Even though we brought these issues to Pulte's attention, their responsiveness to our concerns was lackluster until we involved the warranty department. Our entire experience with Pulte Homes, from the loan process through construction, inspection, and beyond, was riddled with disappointments and frustrations. Instead of our dream home, we find ourselves with a source of stress and discontent. It's disheartening to witness a company of Pulte's reputation falling so short in delivering on its promises. We share this review to alert others to the challenges we have, and still do face, including the surprising need for homeowners to identify construction flaws, the inconvenience of scheduling post-closing installations, and the disappointment of not receiving better treatment as the first residents in the community, along with the initial cleanliness and maintenance issues, and the significant delay in addressing structural problems, so they can make informed decisions. ... More

Home was purchased more than a year ago and half ago, took a long time to build and felt that since we didn’t live in the area home was left unfinished for longer than it should have been. Virtual walk thru failed miserably and after moving company is slow to respond to questions about paint and some other issues we had. Love river hall but need more attention to customer service and care.

It was not an overwhelmingly bad, nor amazingly good either. It was an ok experience. They have a very technical approach for everything which takes human aspect away. When they were delayed with construction because they had challenges they were happy with me because I was kind to them and praised me. But when I was 3 days away from end of my rental and they were still not done with finishes I saw no humanity in them to come to me and tell me that we are pushing closing ahead. So it hurts to see that they enjoyed my kindness to them but were not willing to show that to me in return.

Apparently, there were issues not under the builder's control, such as damaged bathroom counters, that needed to be replaced (manufacturer's schedule), as well as several painting issues, shower finishes, etc. We are not complaining about the finishing, since the Project Manager would take care of those right away, but we feel Pulte should have pushed the closing to the right maybe a week or two, instead of closing on the original date, since it was clear the property was not ready for move in; and there were so many details pending on the property. This is a rental property, and the funds were wired on time, but then we had to wait until all repairs could be done --after we paid and closed, prior to put it out for rental ... More

Troy and Damon did an Outstanding job Complying with my needs. They stayed in constant contact with me as far as update on my home. It was a very pleasant Experience getting to know them. Damon was Exceptional in addressing the issues I had in Regards to my 30 day follow up. Pulte should be proud to have such quality employees that are very passionate and dedicated to their customers.

The floor plan is excellent. Nice lot selection. Good selection of finishes at design center. Good value compared to other builders and developments. In many cases the finishing work was sloppy, trim poorly done. We had put in an order change request for master bath tile and the tile installer put in the standard tile. It took weeks to get it fixed. We got the base paint color on the first floor and an upgrade on the second. On a walkthrough, the first floor had the wrong color paint. Told manager. They painted a second coat in the same wrong color and wanted us to approve it. We did not. It did get fixed but you can still see it where the walls meet the ceiling. Despite Pulte setting the closing date-the house was not ready for closing. Some of the lights did not work. One overhead light package had not been installed (but was corrected immediately after settlement). Exterior work had not been completed, yard had not been graded, house hadn't been cleaned and it was a mess. Even after their post settlement cleaning, we were still scraping paint off the floor. We had set up contractors to come and do additional work, so it was not practical to move closing back so we had them escrow funds until work was completed. ... More

Pulte was a very desirable choice for us because we could customize a lot and the home choices had the space we need for our large family. Our experience started out absolutely wonderful, about 2 months into construction is where we started feeling skeptical about the quality of product we were buying. We went through the house a few times as we were allowed to and saw a million cosmetic issues that we just thought “ oh they will fix that before the walk through”… they never did. We made it to the walk through and ran out of blue tape to mark the issues we found, obvious ones. After that, it took 3 weeks for them to get the certificate of occupancy from the county for reasons they would not disclose. My wife had just had a baby and we were approaching the end of our current lease, if we had not been stuck in that position, we would have pushed much harder for some of the issues to be corrected. They use terrible contractors to do some of their work and the construction managers are spread way too thin to babysit. Our home that we paid almost $700k for is just sub par and that’s really upsetting to us. ... More

Know that you will pretty much be told anything to get you to sign as well as pertinent information left out. Ask questions and get it in writing. Check every tiny thing BEFORE closing. We found paint ALL over our floors, cabinets split/uneven, etc. Go back and follow up on your pre-closing walk through BEFORE you sign at closing. We really had to push and then were told, "We don't always get every blue tape". Okay, what's the point then? Closing on time is certainly the priority vs a 100% satisfied customer. Just be observant and force the issue to get it done.

See ratings above! Why? This is so ridiculous!

Very friendly and helpful in the process

Finally in our newly built home, after a very long wait due to the pandemic and supply chain issues. We finally did settled with a building manager after going through 4 of them, but our last building manager Ralph was awesome. He and Brendan provided us extra personal customer service which was above and beyond. Ralph and Brendan answered all of our questions and ensured we were comfortable moving in. Lisa our Pulte sales rep also was amazing. She kept us in the loop on the status of the build and quickly corrected any issues we had. Her customer service and professionalism was beyond our expectations. In today's world, finding a company with great customer service is rare, so we were pleasantly surprised when we Ralph, Brendan and Lisa excelled at it. We are very happy with our newly built home and even with small details that will need to be fixed as we continue to settle in, we are rest assured that Pulte's great customer service will continue and they'll come through with ensuring we are good to go in all areas of our new home. Thanks Pulte for building our forever home. ... More

The builder put the time and money into running Cat 6 cable to every bedroom tv but not to the built in office...only a PC can take advantage of Cat 6 speeds. Also, the backdoor opens into the dining room table so that they can save a few bucks on the door type. The builder ran the AC with a missing filter because he didn't know it needed 2 filters. Another dumb problem is that the house roof drains right down a steep hill causing obvious erosion issues. The other common problem in the neighborhood is that the builder doesn't know to set garage door openers away from sunlight...so openers only work at night if the house happens to face the sun. The AC system in my house also didn't have sufficient refrigerant gas causing high humidity which will lead to mold if unresolved. They also cut corners in not painting the garage. ... More

It a lot mistake , wall between rooms is too thin . The cleaner is not do right job, paint all over on titles.the caulking is not smooth,…..

Victoria was super helpful in making our decision to go with Pulte. Quality of service is awesome and will recommend Pulte to anyone who wants suggestions.

We are disappointed with the quality of the workmanship and the lack of quality control, more than the quality of the materials. I expected the materials to be a little more high end but overall they have been satisfactory. We are making a few uprades and have had to ask for someone to come in to clean up grout on tile, replacement of defective tiles and clean up of glue on hardwood floors, and replacement of stained pieces of hardwood. The sloppiness of the contractors and lack of oversight by Pulte was surprising. Responsiveness by Pulte has been hot and cold. We were excited to move into our new home and it was unfortunate to have to deal with so many issues. ... More

We love the house location and design. The problem we have with Pulte is that it is the most unethical company I have ever done business with. If we brought up any issues during construction we were always told that is the way it's supposed to be. We were lied to repeatedly during the construction process. If you truly cared about my opinion I believe you should have listened during the construction process.

My husband and I had a wonderful experience buying our home in Bradley Creek. Cindy, our Sales Rep was wonderful and very helpful with the purchase of our home. She stayed in touch with us via text /phone regarding our home and was always willing to answer questions even on her days off. Cindy made our buying process as simple as can be and went the additional mile to assist us. We would also like to mention that Jack, our building manager was wonderful as well. Jack was friendly, very timely with responses to our questions, noticed items that need fixing and had them fixed, and was also very helpful in getting us to closing table. This was really appreciated as we were renting a home 2 1/2 hours south of Bradley Creek and our rental unit was about to expire leaving us no where to go. Both Pulte employees should receive KUDOS from upper management on their customer service. ... More

Misinformation, Changing information, Company is a fill in the box type of mentality. As long as they get a paper to check the box all is good. They have no concern to the relevance. Each department asks for the same documents and there is not one point of contact so an array of people with differing requirements