Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 16048 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
16048 Reviews
Customer Reviews
*****
- William K.
- Verified HomeBuyer
- September 18, 2026
- Wadsworth, OH
The Pute Staff at the ***** were very helpful throughout the buying, design sections, construction and turn over stages of our home. The few items that needed to be addressed after taking possession were resolved quickly.
Pulte Homes responded:
Thank you for sharing your feedback. We’re thrilled to hear our team provided helpful support throughout the buying, design, construction, and move-in process! It’s also wonderful to know the few items that came up after closing were addressed quickly. Welcome home! ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
***** at Twisted Oaks needed me to do survey. Why does the title have to be so long?
- Anonymous
- Verified HomeBuyer
- September 18, 2026
- Wildwood, FL
Many issues with construction already. All we were told was to write it down and file for warranty.
Pulte Homes responded:
Thank you for bringing this to our attention. We’re sorry to hear you’ve experienced concerns in your home so soon after moving in. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Could do with a little less hubris
- Anonymous
- Verified HomeBuyer
- September 18, 2026
- Noblesville, IN
During the final walkthrough, the construction boss told my wife and me that he is #1 in the US for his customer service. He indicated that he expected a 10/10 in the survey - not 9/10 or, God forbid, lower.. If we cannot do it, do not complete the post-closing email survey. The tone/verbiage came across as a demand- not a request. Inpacted the home buying experience. I am a jaded corporate veteran and normally do not take *requests* for 10/10 unusual. But this was a bit too much for me and especially my wife. I skipped the email survey. I have not had any trouble with the home so far, ...
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear your home has been meeting your expectations so far, but we’re sorry the survey request during your final walkthrough made you and your wife uncomfortable. We want homeowners to feel comfortable sharing their genuine experience, and we appreciate you bringing this concern to our attention. We’ll ensure your feedback is shared with the appropriate team for review. ^KH
Total Score 3
Quality 4
Trustworthiness 4
Responsiveness 4
Sale person experience was professional and provided regular updates. Very attentive . Kevin *****
- Yvonne S.
- Verified HomeBuyer
- September 18, 2026
- Utica, MI
The entire process from start to finish was excellent My disappointment was the final turnover of the home , which lack attention , i.e the way the small details were missed , not cleaned thoroughly inside and out , sticker on cabinets left on, window seals left with cement and dust particles in the tracks , corking around the home ,especially the front door different colors and thumb prints , cement around the outside electrical and gas equipment. Woodwork painting not rub down prior to painting . Carpet at the seams not finished , carpet hairs not tucked in at the entrance .
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear the overall process was excellent, but we’re sorry the final condition of your home did not meet your expectations. We appreciate your comments regarding the cleanliness, finishing details, paint, and carpeting, and we’ll ensure your feedback is shared with the appropriate team for review. ^KH
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 4
Response to issues is slow.
- Anonymous
- Verified HomeBuyer
- September 18, 2026
- Noblesville, IN
Although we have had only a few issues, the response has been slow. One issue with the guest shower the contractor refused to look at it and they suggested we are responsible for the crack in the shower tub. Our rep at Pulte is trying to get it resolved but it has been almost 6 weeks and nobody has come to our home to ***** the issue in person. They are going on only the pics I provided. I believe I have four issues issues that have been recorded and one has been resolved.
Pulte Homes responded:
Thank you for bringing this to our attention. We’re sorry to hear the response to your concerns has been slower than expected, particularly regarding the guest shower and the outstanding items that remain unresolved. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 2
HOA response slowly, all others are good
- Anonymous
- Verified HomeBuyer
- September 18, 2026
- Peoria, AZ
My agent submitted my backyard construction application about a month and a half ago and have already provided all of the required documents. However, I still have not received any response or update from the *****. I'm not sure what the relationship is between the ***** and Pulte Homes. If they are completely separate entities, please feel free to disregard this concern. However, if the HOA is managed by or affiliated with the same company, I would greatly appreciate it if you could look into this matter and help follow up on the status of my application. I also understand that the owners ...
Pulte Homes responded:
Thank you for sharing your feedback. We’re glad to hear your overall experience has been a positive one. We’re sorry that you have not received an update regarding your backyard application after providing the requested documentation. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Construction manager was great. The rest is very meh
- Anonymous
- Verified HomeBuyer
- September 18, 2026
- Sunbury, OH
Out construction manager was wonderful but the issues we have had since before closing and found after they are very slow to fix or even follow up on. Communication has been nearly 0. We have drawers we can't even use due to Installation issues.
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you had a positive experience with your construction manager but are truly sorry to hear about your experience since closing on your home and the lack of communication from our team. We'd like to escalate your concerns to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Not the best
- TRACY M.
- Verified HomeBuyer
- September 18, 2026
- Brownsburg, IN
We just had several things that weren't done correctly, also just feel it was mediocre work for a very high price.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that your experience has not met your expectations and are unhappy with the quality of your new home. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 3
Responsiveness 5
Good products poorly installed, failed finishes and some poor workmanship from the subcontractors.
- Bruce H.
- Verified HomeBuyer
- September 18, 2026
- Horsham, PA
the sales process was great as was the selection of options. The failures all came at the end when it was time to close. Poor workmanship of trim details on stairs. There was installation glue all over the floors even thought they had been cleaned. The flooring contractor used paint thinner and Clean erasers to remove the glue and now the finish has been compromised. They are extremely slow to fix things that were noted at the pre delivery walkthrough. I've been here seven weeks and am still waiting for some repairs to be done. The subcontractors appear to be a problem and construction ...
Pulte Homes responded:
Thank you for sharing your feedback. We're glad to hear that you had a positive homebuying experience but are sorry to hear about your concerns within your home. We'd like to escalate them to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 3
Responsiveness 1
We really, really wanted to be able to give all five stars.
- Anonymous
- Verified HomeBuyer
- September 18, 2026
- Kingston, WA
We struggle with writing this review because we really enjoyed the people we worked with, but unfortunately, the quality of the finished product is lacking. In spite of our best efforts to communicate along the way and have detailed discussions on site, there are still items that are not up to basic standards of a quality new build. These include but are not limited to interior paint coverage (there are several places where the paint was just missed on the walls, specifically along doorways), rough texturizing on the walls, a crack in a bathtub, gouges in a window frame, scratches in the ...
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you are unhappy with the quality of your new home. We'd like to escalate your concerns to our team and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 3
Working with Pulte seemed seemless. The team was professional.and made everything easy. Thank you!!!!!!!!!!!
- Brian M.
- Verified HomeBuyer
- September 17, 2026
- Apollo Beach, FL
Professional team, always willing to go above and beyond.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that your experience was seamless due to our team's efforts! It’s wonderful to know their professionalism and willingness to go above and beyond made such a positive impact. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor workmanship.
- James H.
- Verified HomeBuyer
- September 17, 2026
- Marysville, OH
Issues we raised were not dealt with. Paying $500+ for a new house with warped/bent/broken studs, flooded basement, contractor trash all over the place, broken drainage pipes, etc. I would seriously consider recommending other buyers to look elsewhere.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your concerns and the lack of resolution. We'd like to escalate them to our team for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 2
Easy to work with, happy homebuyer
- Anonymous
- Verified HomeBuyer
- September 15, 2026
- Wilmington, NC
Quick to respond to any issues that arose. Good build quality. Excellent materials. Easy and pleasant purchasing experience.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had such a positive experience and are happy with your new home! It's great to know that you find great quality within your home and our team has been responsive to your concerns. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Great final walkthrough experience with Carlos
- Anonymous
- Verified HomeBuyer
- September 14, 2026
- Roseville, CA
Great home purchase experience. Final walkthrough was the cherry on top with an informative and welcoming walkthrough by Carlos. No issues so far since we moved in.
Pulte Homes responded:
Thank you for sharing. We’re glad to hear your home purchase was such a positive one and that Carlos made the final walkthrough especially informative and welcoming! It's great to know that everything has been going smoothly since move-in, and welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Exceptional
- Anonymous
- Verified HomeBuyer
- September 14, 2026
- Englewood, FL
The relationship with our sales manager and construction supervisor was stellar. Rapid responses, ongoing communication, knowledable and friendly and well qualified
Pulte Homes responded:
Thank you for sharing your experience. We’re thrilled to hear your sales manager, and construction supervisor provided such outstanding support throughout your homebuying journey! It’s wonderful to know their responsiveness, communication, knowledge, and friendly approach made such a positive impact. Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte Build Overall Satisfied
- Anonymous
- Verified HomeBuyer
- September 14, 2026
- Richmond Hill, GA
Jerry was super helpful and very thorough on our closing week. Lots of great details and experience made us feel comfortable about the new build.
Pulte Homes responded:
Thank you for sharing your experience. We’re thrilled to hear Jerry provided such thorough and helpful support during your closing week! It’s wonderful to know his knowledge and attention to detail helped you feel comfortable and confident in your new home. Welcome home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing experience by the team
- Joyce A.
- Verified HomeBuyer
- September 14, 2026
- Buda, TX
Amazing team to work with and quick responses to questions and detailed attention to workmanship.
Pulte Homes responded:
Thank you for sharing. We’re thrilled to hear the team provided quick, responsive support and that their attention to detail throughout the build stood out! We appreciate your kind words and hope you enjoy your new home for many years to come! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding service, quality, and competency.
- Anonymous
- Verified HomeBuyer
- September 14, 2026
- Zephyrhills, FL
Laura and Josh made for a great buying and building experience.
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had a positive homebuying and build experience due to Laura and Josh's efforts! Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The lumber used for framing was sub standard
- Mitchell Y.
- Verified HomeBuyer
- September 14, 2026
- Clarkston, MI
Our home was rushed without taking into account the quality and finish. the quality of detail or finish.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you're unhappy with the quality of your new home. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 3
Trustworthiness 3
Responsiveness 4
Beautiful Home, but Early Issues Were Disappointing
- Annasha G.
- Verified HomeBuyer
- September 14, 2026
- Mc Leansville, NC
My overall experience with Pulte Homes has had both positive and disappointing moments. As a first-time homeowner, I was extremely excited to purchase a brand-new home and looked forward to having the peace of mind that comes with new construction. Unfortunately, shortly after closing, I experienced issues with my AC that left me without air conditioning for nearly two weeks during the summer. More recently, I also experienced a water leak that required part of my ceiling to be opened and drying equipment to run in my home for several days. I understand that issues can happen with any new ...
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear about the HVAC and water concerns you encountered so soon after moving into your new home. We’re glad our warranty team has been communicative and supportive in addressing these items, and we appreciate your feedback regarding quality, inspections, and timely resolution. If you have unaddressed concerns within your home, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 4
Quality 1
Trustworthiness 4
Responsiveness 5
Reliable, willing, and kind
- Anthony P.
- Verified HomeBuyer
- September 13, 2026
- Las Vegas, NV
We had a great experience working with Tyler as the GC overseeing our home build. He was professional, knowledgeable, responsive, and always quick to address any questions or concerns we had along the way. We really appreciated his attention to detail and how much he cared about making sure everything was done right. Building a home can be stressful, but Tyler made the entire process so much easier. We absolutely love our home and are so grateful for everything he did. We would highly recommend him!
Pulte Homes responded:
Thank you for sharing your feedback. We're delighted to hear that you had a great experience while working with Tyler and that he made the process seamless! It's wonderful to know he was professional, knowledgeable, and responsive to your questions and concerns. It's great to know that you are loving your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Timely, professional, well crafted
- Trey S.
- Verified HomeBuyer
- September 13, 2026
- Princeton, TX
The overall experience was 5 stars from start to finish. We are very happy with our new home!
Pulte Homes responded:
Thank you for sharing. We're thrilled to hear that you had such a positive experience from start to finish and are happy with your new home! Welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The whole experience was great - the sales staff and construction team were great.
- Anonymous
- Verified HomeBuyer
- September 13, 2026
- Raleigh, NC
Would really like it we didn’t have to jump thru so many hoops when radon was found (it was at my home) but everything else including closing and insurance partners was good.
Pulte Homes responded:
Thank you for sharing your feedback. We're thrilled to hear that you had a great experience with our sales and construction team! We also appreciate your feedback regarding the process of addressing the radon concern and are glad the rest of your experience, including closing and insurance, went smoothly. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Paint work
- Walid B.
- Verified HomeBuyer
- September 13, 2026
- Middleburg, FL
I think some of the paint work could have been better
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear the paintwork did not fully meet your expectations. We appreciate you taking the time to share your perspective and will ensure your comments are shared with the appropriate team for review. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Do not meet the high pre-sale expectations
- Anonymous
- Verified HomeBuyer
- September 13, 2026
- Noblesville, IN
I purchased multiple properties. The preclosing hype was very high. The tone and drive to please and earn Kudos prior to the closing diminished a lot post-closing. Also there were at least a couple of issues that were identified before closing, and promised to be fixed immediately were not really followed thorugh. My concern is - why is there any problem in a brand new home to begin with? My advice to potential buyers- lower your expectations- you will be happy you did.
Pulte Homes responded:
Thank you for sharing your feedback. We’re sorry to hear the post-closing experience did not match the level of support you received leading up to your purchase, particularly regarding the follow-through on outstanding items. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 3
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