Pulte Homes Reviews

Staff more interested in getting 10 star reviews by pressuring customers and not by earning them

I have been disappointed with the number of issues, fix delays and expenses since moving in 4 months ago. There were electrical issues, AC unit broke and even with the home warranty, I had to pay almost $900 to get it fixed within 2 months of purchase. Then both the washing machine and dryer need to be fixed. One of the main reasons I purchased a brand new home, was to be able to benefit from having everything be new and working. It has been one hassle and expense after another.

We have issues outstanding. They were identified with the prior Project Manager in our neighborhood prior to closing. He was going to address them but he left. Now we had to resubmit through the warranty portal and it's been a nightmare. We've been chasing down resolution. I would tell anyone that your customer service after close is horrible. You are already aware of this so nothing new here.

- Roofing Error: Management failed to recognize that the roofing subcontractor ordered and installed a different shingle variant than what was shown on the model home. This mistake was only caught after the roofers were already 80% complete, causing unnecessary delays and rework. - Water Line Damage & Flooding: The shelf contractor punctured a water line in the master bathroom, which resulted in flooding throughout the master bedroom and the entire living room. This required removal and replacement of baseboards and sheetrock to prevent mold. The incident caused significant disruption and raised concerns about subcontractor oversight and quality control. ... More

They don't verify the subs completed their work, so you are left with a bunch of problems.

Moved in and immediately had issues with garage door opener and front door smart lock. Contacted Pulte and never received a reply. Would not recommend purchasing through them.

Great team, and quality workmanship.

N/A

Quick responsibilities and great work! It's my first buy home It's really great choice!

The people that you're dealing with will determine how successful your final product is. If you're in the Vegas area Todd ***** in sales is excellent, Brandon in construction, Anthony in home warranty. Pulte as a company 4 months in has stood behind everything as promised. It's a very large company, we've had some bad reps before so just like any large company do your research or if you feel things aren't going well, ask for a change as soon as you notice it's not working out. We had a great sales and construction experience because we had the right team. Things are going to happen, that's the nature of a dirt build - it's always a messy process for any home builder dealing with subcontractors, mistakes, design changes, customer overlooks. Having a great team around you is the key. Two recommendations for Pulte if anyone actually reads these: 1. Bring customers back into the design center for 2 additional hours, just before the final closing deadlines for finishes. Going into the design center for a 3-hour "crash course" leaves customers feeling rushed and overwhelmed. Giving the customer 2-3 weeks between visits and bringing them back in would give them more peace of mind and I guarantee it would save your Pulte reps many additional hours later on in the process. 2. Have the electrical rep more prepared - the rep should have a floorplan with the exact locations of all electrical outlet positions and internet drop locations. The electrical rep literally lays out a blank floorplan in front of you and asks where you want things - it's a broken process. They need to have a floorplan that shows the current locations of all electrical and THEN ask what you want to add/change. Our process would have been so much better if they said things like "here is the floorplan showing the location of the lighting in the stairway, and the switch that controls those lights - if you add a stairway light would you like to add just a single pole switch at the bottom or would you like to pay for an additional switch at the top as well?" With our added decorative heavy duty JBox, we have to walk to the bottom of the stairs every time we turn off the light. If the process was adjusted on the front end, Pulte would solve a lot of customers issues on the final build. Same with the main gathering room "here are your points of entry (garage and main entry) would you like to add any additional switches so that you don't have to cross the entire room to turn on/off these added traverse lights. When it comes to outlets or internet drops - we found that we added and paid for additional outlets or CAT drops right next to where outlets/CAT already come standard, because the electrical rep didn't have that info at the design center appointment. Electrical is one of those areas that needs to be clear and done right from the beginning because once its all run, it's very hard to go back and change after the fact. We asked for a map with all current locations but the electrical rep said those blank floorplans was all he had. Once again, Pulte should have the electrical rep at the 2nd followup design center appointment just to thoroughly review and make sure the customer has been presented with the best ideas prior to final deadline. Other things the electrical rep could bring up in the process: adding sconce lighting in bathrooms, are you adding hanging garage racks and if so lets lay out the lighting so its not blocked by hanging racks, outlets in bath cabinets is always smart for toothbrush or razor charging, and adding the ability for them to add outlets in the cabinet drawers would be really great. Some of these things we thought of but what a service to PULTE customers if the electrical rep helped them through the process - more than a blank page and little info. Great experience overall! Just some suggestions that could improve the experience even more and be helpful to your next purchasers! ... More

Very satisfied with my experience.

I've been in my new place 4 months and have been very happy with the experience.

We have been loving the Pulte home we moved into about 6 weeks ago. The entire buying and construction process was transparent: quoted costs stayed *****, the construction timeline remained nearly exact, and our contacts were responsive. I admit that, about a week after closing, responsiveness dropped off, but we also didn't have any huge problems that required timely attention. Overall, we are really happy that we went with Pulte.

From the beginning to the end the process was well developed.

Hi, I'm in Wilson Creek West. This is my home and neighborhood. Can you please get the workers to stop throwing trash in my neighborhood, it feels like a 3rd world country. They build garbage bins for each site. Doesn't take much to toss water bottles in them instead of on the ground. And they need to be more cognizant of nails/screws on the street. I saw the larger gentleman who was helping pour the foundation at 1813 Westridge toss 8-ish water bottles directly across the street. Thank you for your attention to this matter.

We are investing realtors. Provided clear details about the entire community. Love the location.

***** and Kitchen Exhaust are not good

All went well.

Without the consideration of the loan process which was horrible, the home buying process on the front end and the knowledge of the build of the property was a great experience.

Our experience.

Just the overall follow up after the sale. Non existent, just survey after survey. For spending $850k, they don't act like you did.

Customer service has been unresponsive. We have several issues identified at move that haven't been resolved. Chief among them is an unusable kitchen cabinet, a metal rod in the yard that is a safety hazard for my child as well as a drainage issue in the side yard due to improper elevations that doesn't allow the yard to sheet flow drain towards the street.

Decent value for money. Good basic offerings. Very little plumbing changes can be made. Low voltage contractor needs to be contacted after closing. Wants to have you purchase white glove service. Floors started squeaking in first month only.

We were forced by ***** company to turn on utilities within 3 days of closing which we did. Only to discover the water leak under the slab caused almost 2500 gallons of water added to our water bill and the resulting recovery process also increased our electric bill significantly in the 46 days of workmen and equipment using electricity and increasing air conditioning usage and water usage. We asked Pulte to reimburse these costs but have yet to receive the reimbursement. Our move in was delayed and our lives were impacted adversely due to the restoration process over the 46 days due to the home being flooded. We also endured cement dust all over the kitchen during mitigation and flooring restoration, equipment loud noise, loss of time waiting for workmen to arrive almost daily, and work to be completed and more. During all of this other issues were discovered in the plumbing in bathrooms, scratched mirrors and a motion light that kept coming on even at night when there was no motion to detect. Most recently a defect in the sliding glass door was discovered. ... More

Warranty issues Sales Rep issues Project Forman issues , no integrity, Irrigation infringement on my neighbors property line that was installed incorrectly causing future fence approval or home upgrades General Contractors leaving beer bottles and cans everywhere along with trash and food debris Landscaping , plants and trees falling over and coming out of the ground / dying Dead sod being installed