Pulte Homes Reviews
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What Homeowners Have to Say About Pulte Homes.
Pulte Homes has a reputation for building quality new construction homes. Their satisfied homeowners give them an average rating of 4 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. You can read all of Pulte Homes 15966 homeowner reviews to learn why they are the right team to build your new home.
Pulte Homes
has 4 out of 5 stars overall
15966 Reviews
Customer Reviews
PulteBad
- Bruce B.
- Verified HomeBuyer
- June 09, 2026
- Bradenton, FL
Terrible quality and very poor responsiveness when issues identified during construction process. Don’t build with Pulte!
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear that you're unhappy with the quality of your home and the lack of response from our team. We'd appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 2
Quality 1
Trustworthiness 1
Responsiveness 1
Absolutely horrible buying experience
- Ravi D.
- Verified HomeBuyer
- June 09, 2026
- Cumming, GA
Pulte Homes, Pulte Mortgage and the builders are one and the same. No matter how much they deny it. You’d expect the experience to be a streamlined and smooth sailing. It was anything but that. We had 3 project managers during 6 months of build. Pulte mortgage- stay away. No matter what the incentives they offer. Shop around. Some lenders do match what pulte. Pulte mortgage almost broke us down to an extent that my wife and I had to seek therapy. James M, Kathy K- stay away from these two. One was perpetually absent throughout the process. The other one kept changing the terms.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're disheartened to hear about your experience, as this is not how we want our homeowners to feel. We would appreciate the opportunity to learn more about your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 3
Trustworthiness 2
Responsiveness 4
Very happy Pulte customers!!!
- William S.
- Verified HomeBuyer
- June 09, 2026
- Conshohocken, PA
Everyone at Pulte that we worked with made us feel like they truly cared about us and the quality of our new home. Amanda, Mason, Matt, Alex and Kelly have all been awesome. We couldn’t be happier with our home and the team that continues to support us even after closing. Highly recommended!
Pulte Homes responded:
Thank you for sharing your feedback with us. We're thrilled to hear that you had such a positive experience due to our team's efforts! It's wonderful to know that you're happy with your new home and receiving support since closing. We greatly appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Amazing Experience
- Dean T.
- Verified HomeBuyer
- June 09, 2026
- Mount Dora, FL
Our Sales Rep Jenn was awesome and so easy to work with and truly had our interests at heart. I would recommend Pulte to anyone.
Pulte Homes responded:
Thank you for sharing with us. We're thrilled to hear that Jenn was a joy to work with and was helpful throughout your process! We appreciate your kind words and your recommendation! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
No
- Anonymous
- Verified HomeBuyer
- June 09, 2026
- Wesley Chapel, FL
They add extra fee
Pulte Homes responded:
Thank you for sharing with us. We're sorry to hear that there was an additional fee added, without it being communicated to you. We would like to escalate this for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 3
Great experience
- John M.
- Verified HomeBuyer
- June 09, 2026
- Maricopa, AZ
Rj our sales agebt was top notch. Amswered all of our questions amd helped us find exactly what we were looking for. Cody who is our geberal foreman was also fantastic and answered all of our questions regarding the build. We are super satisfied with our home and the experience with Pulte and the team.
Pulte Homes responded:
Thank you for sharing with us. We're overjoyed to hear that you had a positive experience due to Rj and Cody's efforts! It's wonderful to know that they were responsive and helpful throughout your process. We're also glad to know that you're satisfied with your new home, we hope you enjoy for years to come! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Overall good experience and would recommend others to buy Pulte homes too
- Syed Azam A.
- Verified HomeBuyer
- June 09, 2026
- Celina, TX
Some of the structure is making too much noice. The whole master bedroom door shakes and makes noise when any door is opened an closed. Also, the backyard fence has too many gaps and the neighbors tv and other stuff is visible at night. Please fix these things.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're glad to hear that overall, you had a good experience and would recommend us to others! That said, we're sorry to hear you have some concerns within your home and would like to escalate them for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 4
Do your research
- Anonymous
- Verified HomeBuyer
- June 09, 2026
- Goodyear, AZ
Homeownership is a significant investment, and it's important to ensure you're receiving a high-quality product. In my opinion, Pulte Homes did not meet those standards, as their quality and workmanship did not align with expectations. It raises questions about how certain inspections were passed. Before making a purchase, I recommend conducting thorough research, to include speaking with existing home owners.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear that you're unhappy with the quality and workmanship in your new home. We would appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Pulte is pretty decent
- Mohammed K.
- Verified HomeBuyer
- June 08, 2026
- Thonotosassa, FL
Overall, our purchasing experience went well enough. The process was complicated at times and it felt like Pulte could have done more to maintain the flow. However, we are satisfied with the end result.
Pulte Homes responded:
Thank you for sharing your feedback with us. We’re glad to hear you’re satisfied with your new home and the overall outcome. We appreciate your feedback regarding the process and communication, as we are always looking for ways to improve our services. Thank you again. ^KH
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
New House in Carter Station
- Jonathan D.
- Verified HomeBuyer
- June 08, 2026
- Columbia, TN
We got a new house because we wanted a Master on one. We decided on Pulte after looking at 4 or 5 other builders. They worked with us for 6 months. There are a few things I don’t like. Pulte mortgage was the WORST! I will never use them again. After working 6 months and getting them everything they requested in a day, they wanted to delay our closing again. This was almost a no go. Second, we wanted no carpet throughout the main level. They would not do hardwood in our main bedroom or closet. We even agreed to pay more. Instead I had to remove the carpet and install the ...
Pulte Homes responded:
Thank you for sharing your experience with us. We're sorry to hear about your experience with our mortgage teams and the delays in your closing. We appreciate your feedback regarding the flooring in your home as we are always looking for ways to improve our offerings. Thank you again. ^KH
Total Score 4
Quality 5
Trustworthiness 4
Responsiveness 5
Brandon is a rockstar
- Dana H.
- Verified HomeBuyer
- June 08, 2026
- Las Vegas, NV
Beginning with our QA walk and continuing today Brandon has been a fantastic face for the company. He is professional, responsive and focused on buyer satisfaction. Awesome service after the sale.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're thrilled to hear that you had a positive experience with Brandon! It's great to know that he was responsive throughout your entire process, even after the sale! Thank you again. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great house.
- Joseph Z.
- Verified HomeBuyer
- June 06, 2026
- Rogers, MN
Great experience with Pulte. I would buy again from them.
Pulte Homes responded:
Thank you for sharing with us. We're thrilled to hear that you had a great experience and are enjoying your new home! We appreciate your kind words. ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Horrible customer service
- Sivaraman G.
- Verified HomeBuyer
- June 03, 2026
- Peoria, AZ
Getting any issue fixed from Pulte is a nightmare and the customer service is very poor, They don't have required knowledge to understand the issues and they don't resolve most of the problems during the warranty period without arguments and multiple follow ups...
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience and understand your frustration. We would appreciate the opportunity to learn more about your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 1
A horrible experience
- Christopher H.
- Verified HomeBuyer
- June 03, 2026
- Zephyrhills, FL
Bad overall experience never again very sad.
Pulte Homes responded:
We're truly sorry to hear that you did not have a good experience with us and would appreciate the opportunity to learn more about it. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you. ^KH
Total Score 2
Quality 3
Trustworthiness 3
Responsiveness 3
Aaron is what changed our mind!
- Dezire M.
- Verified HomeBuyer
- June 02, 2026
- Richmond Hill, GA
Sherita and Aaron - worked hard, answered all questions, followed up always, didn’t promise things that could not be done!!!!
Pulte Homes responded:
Thank you for sharing with us. We're thrilled to hear that you had a positive experience due to Sherita and Aaron's efforts! It's wonderful to know they were both responsive and helpful throughout your process. Enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Mid
- Kathleen O.
- Verified HomeBuyer
- June 01, 2026
- Tucson, AZ
Lots of things on the punchlist not taken care of.
Pulte Homes responded:
Thank you for bringing this to our attention. We're truly sorry to hear that you have unaddressed concerns within your home. We'd appreciate the opportunity to learn more about them and help resolve them, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
good
- Neel S.
- Verified HomeBuyer
- May 31, 2026
- Carol Stream, IL
Driveway is not done properly, With city cement line (road), Shorted by 1.5Feet on side way end of Driveway. Provided photos, and showed to site management. Site manager agree to fix it. water leaks on back of home water outlet, when water is turn on. Guest room closet door fell a part, door not adusted properly. Video door bell NOT mount properly, Cannot adjust for angel to see who is at the front door. Hopefully these issue resolve in timely manner
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about the concerns within your home and would like to escalate these to leadership for further review. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 4
Lies
- Jorge R.
- Verified HomeBuyer
- May 30, 2026
- Columbia, TN
Do not trust these people. The sales team lies. The building manager lies. All people lie and they communicate horribly. I hope this is shared.
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear about your experience with our team and would appreciate the opportunity to learn more. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 1
Quality 2
Trustworthiness 1
Responsiveness 1
Where are they now
- Ann Marie M.
- Verified HomeBuyer
- May 29, 2026
- Venice, FL
Now that I own it seems as if the ones promising to be there are not willing to help now that the issues are coming out.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear about your experience since moving in. We would appreciate the opportunity to learn more about your concerns and help, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 2
Cattail Run Review is the best
- Zachary E.
- Verified HomeBuyer
- May 28, 2026
- Leesburg, VA
Great experience everyone was helpful and is responsive to questions above the home
Pulte Homes responded:
Thank you for sharing your experience. We're thrilled to hear that you had a great experience with our team! It's wonderful to know that our team was helpful and responsive to your questions throughout the process. Congratulations on your new home and welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
TH
- Todd B.
- Verified HomeBuyer
- May 28, 2026
- Riverview, FL
We purchased a new home, had a home inspection completed and closed on the home. Shortly after moving in I was hanging some signage above the kitchen cabinet directly above the stovetop when I looked down into the hood vent and noticed that the vent ducting was missing and not connected to the outside. I also had a gutter company install new gutters on the front and back of the house. While they were installing the front and back gutters, they were tying them in to the Pulte- provided side gutters. They informed me that the side gutters were not hung properly so they took the time to ...
Pulte Homes responded:
Thank you for sharing your experience with us. We're sorry to hear about the concerns you discovered after moving in. We would like to make leadership aware of this, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Build your own home
- Beverly M.
- Verified HomeBuyer
- May 28, 2026
- Lexington, SC
We have felt like we have built this home ourselves. There have been a lot of things to put right and make it how we expected it to look. Having to contact customer care and builders to get things done and waiting in for people who don't show up on time or even at all ! The customer care team are very good but have said no to things that we had to take higher in order to have fixed. We love our new home but it has been a work in progress after moving in nearly three months ago.
Pulte Homes responded:
Thank you for sharing your experience with us. We’re glad to hear you love your new home, but we’re sorry to hear about the frustrations you encountered after move-in. If there's anything we can do to help better your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 1
Responsiveness 4
First time homeowner!!!
- Destiny B.
- Verified HomeBuyer
- May 28, 2026
- Blythewood, SC
I had an amazing experience building my home with Pulte Homes. I want to give a special thank you to Jackson for bringing my vision to life and for all the care, detail, and effort he put into my home throughout the process. It truly shows in the final result, and I couldn’t be happier with how everything turned out. I also want to recognize Patrick for doing an excellent job stepping in while Jackson was on paternity leave. He made sure everything stayed on track and handled all the final details so beautifully. The transition was seamless, and I really appreciated his professionalism, ...
Pulte Homes responded:
Thank you for sharing your experience. We’re thrilled to hear Jackson helped bring your vision to life and that his dedication, attention to detail, and care made such a positive impact on your homebuilding journey! We’re also glad to hear Patrick provided a seamless transition and kept everything on track while Jackson was away. We truly appreciate your kind words and hope you enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lack of responsiveness to issues, low quality of workmanship
- Anonymous
- Verified HomeBuyer
- May 27, 2026
- Leesburg, VA
Most problems caused by lack of communications. In most situations if they had responded on time or if they had paid attention to our concerns, many problems would have been prevented. Hasty construction: installing sods in the yard without leveling & treating the soil, leaving garage in an unfinished & incomplete stage, installing interior doors unadjusted with large openings around them, not removing the accidental paint stains during construction, etc. The value you received is not consistent with the high price paid.
Pulte Homes responded:
Thank you for sharing your feedback with us. We're truly sorry to hear that you are unhappy with the quality of your home and the lack of response on our end. We would like to escalate your concerns for further review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Eddie
- Eddie N.
- Verified HomeBuyer
- May 27, 2026
- Baytown, TX
Can’t trust the sale man
Pulte Homes responded:
Thank you for sharing your feedback. We're truly sorry to hear that you r experience left you feeling this way. If there's anything additional you would like to share about your experience, please feel free to reach out to us at customersupport@pultegroup.com. ^KH
Total Score 3
Quality 5
Trustworthiness 3
Responsiveness 3
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