Pulte Homes Reviews

We had a very easy time choosing this Pulte home. It’s perfect for us. The price was right, quality is better than other homes we looked at and Ryan was east to work with, always quick to respond with great communication skills. Thank you Ryan and Meghan! You were wonderful to work with.

Have seen multiple issues like broken cabinets ( most were fixed later), damaged post ( still not fixed properly), all over window framework are not aligned properly as the blinds could not fit as the overall structures in not lined properly.

From our Sales agent Mrs. Meniham and our foreman Mr. Short we could not have had a better experience. We had some issues like any new home does, but they were responsive and corrected them.

The whole experience was amazing, the variety of options, high quality materials, attention to details, sales team professionalism, and the end to end process with Pulte group made the experience so smooth.

Deron did an amazing job keeping us informed throughout the process. There were unexpected delays but we always knew about them and they were communicated on a timely basis. Shawn, our sales person was also responsive and communicated with us appropriately as well.

It was a good experience even though my wife and I were dissatisfied with the building process.

Lisa (our Pulte sales representative) was a joy to work with from the beginning and throughout the progression of our new home. Although there were numerous delays due to supply chain issues and labor shortages, Lisa kept in touch with us with updates via phone calls and e-mails, and she included pictures that she personally took each time anything changed as our home was being built. Jorge (our construction manager) was also very responsive and informative. He was quick and thorough in answering any questions we had for him. As with any new home, there were some issues that needed to be addressed. Jorge personally responded to ensure the appropriate contractors rectified the issues in a timely fashion. ... More

My Builder Representative in the office was AMAZING. The experience was WONDERFUL. I was kept informed as much as possible, and I felt like the rep took great care in making sure I had a GREAT EXPERIENCE. On the other hand, the person who was supposed to keep me notified on the progress of my house and the periodic inspections did the worst job I've ever experienced. I was not informed about any of the steps. I was forced to call the office to determine what progress was occurring. Finally, the landscaping leaves something to be desired. My yard had deep footprints in it where someone had walked across it, rocks and wood underneath the straw and netting, and nothing but WEEDS, WEEDS, WEEDS. I was truly turned off. ... More

We have had a number of issues including water pooling in our side yard and this is still going on after multiple attempts to get it resolved. The landscaping service is not keeping up with mowing grass and removing dead grass except for the model. Look around this neighborhood and you will see.

I recently had the pleasure of working with Cindy to purchase a new dream home. From start to finish, it was an absolute pleasure! From my initial conversations and throughout the whole process, Cindy was professional. She were highly knowledgeable about Pulte homes she made sure I always felt like a priority. At each step in the whole process, Cindy came through with their commitment to excellence. Her negotiation skills were first-rate she consistently found ways to get me the best deal possible. She also went out of her way to ensure every detail was taken care of from arranging inspections to researching potential issues with the property. Throughout my journey, Cindy demonstrated immense patience and understanding of my situation. Whether I needed additional time for research or require more information on this particular property, she took it all in stride. She went out of her way to provide me with extra resources and various options I could consider when deciding. I will always be grateful for the excellent service I received from the whole entire team. Thanks ... More

Pulte decides when the buyer has a walk through, even if the buyer isn't available. There is no recourse or anyone to receive your requests to simply attend your own buyer walk through. Pulte will change your inspection dates to meet their schedule. Now I have a workmanship issue and no one from Pulte customer care will respond. Go ahead, try to find people from Pulte on the internet. Imagine if you have a problem. You can't find anyone to call. They'll call you every day when you are buying, but can't return a call for poor workmanship.

Financed through Pulte. Lived on property approximately 2 months. Construction still going on in the rest of the development. Dealing with attitude and disrespect from construction workers who seem to forget that I paid A LOT of money to live in the home they built. Home quality- walls are paper thin. You can hear family members in the next room. You know EXACTLY where other members of the household are based on sound traveling through walls and floors. Property grading could have been better in regards to drainage, appearance, and livability. THE BIGGEST ISSUE. Based on home inspectors report and other HVAC professionals - the heat pumps are improperly sized for the square footage. It has come to my attention that the town does not have building codes that pertain to HVAC sizing, which allows this process to continue. Pulte service and warranty just shrugs their shoulders when presented with this issue. ... More

Allow me to begin by saying that the project managers here have both attempted to rectify the issues I have been experiencing. They have been amiable and tried to be on top of most things that have gone wrong. However, when one can hear water continually pouring and into the front sump pump and be kept awake all night by the pump flushing out three times every five minutes, there is an issue. Initially, I wrote as well as spoke with both the project manager and my salesman about the sound and was pacified with the explanation that it was a very wet, spring and summer. However, it has been dry for weeks now, and it is apparent the issue is much greater. I have had architects and engineers in here, and I even called my own plumber. A remedy, for this is more than merely replacing what I now know from other plumber to be a ver low quality concrete sump pump. Would that remedy the situation I would have gladly paid for two new sump pumps, but the professionals in architecture and engineering have told me this will not be the case, I am not exaggerating when I state that the sound from the flushing of my front sump pump can be heard by neighbors across the street and three doors away. I have not slept a full night since I moved into this house due to the sound of continuous flushing in the front sump pump as well as the every couple hours when the flushing in the back of the house, sump pump, rattles my bedroom. I am distressed as this was not my first choice of lots, but rather the one my salesman strongly suggested I take. (I might also add that I was among the first five individuals to purchase in this development, so I did have my choice of lots) I’m beginning to feel as if I should put a sign in my front yard. “Let the buyer beware! If you are considering purchasing here come sit on my steps or in the bedroom and listen to this noise. Likewise look at the sinkhole that, though it has been filled, is again sinking.” If one’s bedrooms are all affected by the noise of the sump pumps, and the inhabitants of said bedrooms cannot sleep, can this really be considered inhabitable? I would appreciate it if somebody from Pulte with step up and do whatever is necessary to rectify this issue. I am in the Lyon plan and I have paid for a great many upgrades. I like the house, but do I think it’s perfect? No! Point they are many things that are not exactly up to snuff, particularly the finish work. Nonetheless, I can look beyond that, but I can’t look beyond this drainage issue. Please have the courtesy to contact me. In full disclosure, allow me to say that one of the architects consulted is my son who runs the school of architecture at one of the top schools of architecture in the nation, Likewise, one of the engineers is also from that university. I don’t really think they are going to give a five star rating. ... More

The purchase process with Carolyn was great. Derek, the construction supervisor was amazing and kept us informed all through the build process. His responses to issues found by an independent inspector was great. The selection of upgrades went smoothly, though the choices were limited and the cost for what was selected was high, sometimes exceeding purchasing the items from retail. The air conditioner and air handler are not sized properly for the upgraded square footage, being sized for the base model of the home. The furnace is also not sized properly. We experienced excessive heat on the second floor and expect to be cold this winter. ... More

We love how the house is design. Beautiful with smart design on space utilization. Open layout concept is my favorite which made me fall in love with the house we bought. Sales team (Matt) went above and beyond to help us through this experience. Our builder (Ryan) made walkthrough very smooth and friendly. The only issue we had was with Pulte Mortage team, it was a painful experience with lot of back and forth to get the loan approved. Overall, I am happy with rest of the Pulte team. Thank you!

Still in the process of repairs completion

Ron was GREAT - very down to earth, honest, kept us informed. We were in good hands throughout the whole process.

Michael lead the project for building our new home and he was fantastic! He regularly checked in and made sure any and all issues were handled promptly. We had inspectors check the house out and they struggled to find any issues.

Pulte really didnt care if I bought the house or had concerns I wanted addressed/changed. They threathened to cancel my sales agreements if I didnt like the way things were dictated. There attiutude was take it or leave it and they were not very accomodating and didnt seem willing to negotiate....

Very few options for Palmetto Series. Unwilling to budge on anything from cookie cutter plans. Construction Manager was dismissive towards women. He did not listen to concerns until escalated to upper management. Construction defects were grudgingly completed. The various trades did sloppy work. Cheap quality materials.

My daughter couldn't move into her bedroom for 2-1/2 weeks after closing because of a ceiling repair that lacked any sort of management. That will be her lifelong memory when thinking of moving into a brand new home. Celebration punchlist items still outstanding after two months.

The home buying process was smooth with the exception of the "Profiling" we encountered with the Sales representative for the community we live in. While the Manager of the sales team tried to reassure me ...the facts of the situation outweighed her safe responses. Our house was a Inventory house that appeared to have been purchased and then the original owners backed out. They worked so fast to get us approval for occupancy that they really did a less than PULTE job on the house. Our driveway is crooked, Our Keypad does not work on the garage, carpet is coming up (we've only been in the house 5 months) less than responsive times on customer service. They just hired a new manager for the service request. Maybe it will get better. I hope so! ... More

The overall buying experience, while the house was under construction was, acceptable, however, a few days before the closing, during our final walk-through, we encountered issues with different items showing damage, for example, the Jack and Jill bathroom tub, it had a visible crack in the front, and our construction manager sent someone to patch it up, we requested to have a new tub installed, but our request was ignored. We do not want to have a tub that is patched up. We want a new tub, because we bought a brand new home! To date, we haven’t heard back from him after several messages, no intention to get back to us. Not a good experience, who likes to be ignored? He responded initially, that he tried to get access to the home, but the house was locked. After that we didn’t hear back from him anymore. We also reached out, because we got a letter from Cape fear water management that there were signs of a significant leak on the home, we were out of town at the time, so we reached out to him again, to see if he could send someone to inspect the property, but he did not respond to us at all! I would like if somebody could please get back to us and advise when the tub will be fixed, and also our kitchen ”hood”, as well as all the other touch ups that were not addressed. Thank you! Mr. and Mrs. Luminato ... More

The plan and the layout of the home is one of the best in the market. However, the quality control of the execution wasn’t upto the standard you’d expect in an expensive home such as this. Tthere were several issues identified during the final walk through that the closing had to be pushed by a couple of days. So many minor issues with paining, drywall, flooring, caulking etc. had to be attended to during the first few days after moving.

Overall we are not happy with Pulte. They delayed the delivery of the property for 6 months, they changed the delivery date twice. They made us spend a lot of money waiting. We do not receive any incentive for delays and additional expenses. Low quality materials and finishes. I recommend Lennar without a doubt.