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Pulte Homes Reviews
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What Real Homeowners Say About Pulte Homes
With an average rating of 4 stars, Pulte Homes is known for building quality new construction homes. Homebuyers rate their experience based on factors such as floor plans, affordable upgrades, quality craftsmanship, and customer service throughout the homebuilding process. We've collected feedback from 16172 verified homebuyers to give you an honest look at what it's like to build a new home with Pulte Homes. Read their unedited reviews, feedback, and complaints to help you decide if Pulte Homes is the right builder for your new home.
Customer Reviews
The whole team was super nice and helpful
- Jennifer G.
- Verified Homebuyer
- October 26, 2023
- Deland, FL
From the first moment we visited the project Troy and the whole team were super helpful and great resources along our journey. Home buying with Pulte was a blessing everything run smoothly and all was transparent since day one. This is our first home and I'm grateful for all the people along the way that help us (Troy, Darren, Dalton, Kathy, Brandy)
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
The move was now or never
- Phyllis C.
- Verified Homebuyer
- October 26, 2023
- FORT MYERS, FL
I am a senior who is alone and have decided I needed to be near family. my younger brother and his wife were very cordial to invite me down to fort myers to live near them. The stress of the situation was I am alone and did not have guidance on all this Technical stuff. My brother is my POA and Pulte would not allow him to sign for me at the closing. He lives here so it would have been convenient for everybody except apparently the title company. Thankfully Pulte had an employee who was very kind. Instead of insisting that I sit alone at a kitchen table signing documents online that I ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Home closure
- Lata V.
- Verified Homebuyer
- October 26, 2023
- Saint Paul, MN
Pulte helped me the get the home finally... There were some un anticipated challenges, but pulte folks really helped me to get those issues resolved and make it clear route foe me.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bottom line the contractors are fair to mid.
- Jason M.
- Verified Homebuyer
- October 26, 2023
- Laveen, AZ
I chose Pulte because I knew I was going to use some upgrade materials. Bottom line the contractors are fair to mid. I would not recommend a Pulte home over any other reliable builder.
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 2
Diane, Pulte model home sales and Dustin, Project Manager
- Janet M.
- Verified Homebuyer
- October 26, 2023
- Columbia Station, OH
Diane made me feel welcome and so comfortable as I never built a new home before. Her expertise and personal attention made the entire process exciting and comfortable. Dustin was also exceptional in keeping me informed of my building stages and what to expect and told me to come to my new build as often as I wanted. He quickly responded to my questions via email and was so thorough and pleasant on my few walk-throughs.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Worst Service Response and Poor Construction Quality and Weak Construction manager
- Shahul K.
- Verified Homebuyer
- October 26, 2023
- Saint Paul, MN
unfortunately we are into poor construction Manager ,Who doesn't know to validate the Quality ,Right now we are experience the issue with furnace construction manager call this is normal, we understood this is an issue with furnace blower and lot other issue kitchen cabinets ,sliding's quality all this issue it's been reported now month before and not addressed so far
Pulte Homes responded:
Thank you for taking the time to share this feedback with us so we can escalate it to leadership. We would like to look into this situation as well and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^AF
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
Easy process, solid team, quality home
- Lisa N.
- Verified Homebuyer
- October 26, 2023
- Buford, GA
Pulte has a very streamlined process for buying and building a new home. I believe my home is high quality and love my model. The team is very easy to work with and responsive to any issues.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Jeremy was super responsive for all our questions.
- Karen E.
- Verified Homebuyer
- October 26, 2023
- Wadsworth, OH
Great process throughout our build.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Gina
- Gina C.
- Verified Homebuyer
- October 26, 2023
- Middleburg, FL
What can I say? I was looking forward for a great experience but has been the worse. No what we expected. The materials, the paint, the finishes, Drain back up, AC not working after a month.
Pulte Homes responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF
Total Score 1
Quality 1
Trustworthiness 1
Responsiveness 3
Love my new home
- Deborah S.
- Verified Homebuyer
- October 26, 2023
- Middleburg, FL
Questions were always answered in a timely manor. The construction team was always responsive.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Andres and Marci were phenomenal and extremely helpful throughout the process!!!
- Jacqueline R.
- Verified Homebuyer
- October 26, 2023
- Coachella, CA
Marci was amazing and answered everything in a timely fashion and Andres took over and helped us with everything on the house walk through!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Katie and Brandy
- Barry B.
- Verified Homebuyer
- October 26, 2023
- Deland, FL
Katie did a great job of getting the house finished before we expected. That was great because we were in temporary housing. After closing, Brandy has gotten all of our issues handled quickly and easily. We have confidence in Pulte and the people who have helped us get in our new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good looking home but too many flaws/imperfections.
- Anonymous
- Verified Homebuyer
- October 26, 2023
- Mundelein, IL
The home buying/sales part was ok. Just like a normal buying house process would be. Long story short… the house designs are beautiful and spacious.. I just would think at the price I paid I would expect better than my final product. Inside doors were horribly painted. The plywood boards underneath the floor planks make knocking/clunk noises as you walk around the house. The drywall in almost every room has been sanded down bad. I cant say I can find a smooth wall in any room. Some kitchen cabinets dont sit flush. Caulking/paint is smeared around the back splash area in the kitchen. The ...
Pulte Homes responded:
We are thrilled that you are pleased with the look of your home, but sorry to hear that you are experiencing concerns with the quality of your home. We'd like to know more about the problem. Would you mind sending us an email at customersupport@pultegroup.com so we can look into this? ^AF
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Jesse Project Manager
- James H.
- Verified Homebuyer
- October 26, 2023
- Algonquin, IL
Jesse is very pleasant to deal with and super responsive. He follows through and addresses issues promptly. We really like working with him.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Fantastic communication throughout the build process!
- Donald B.
- Verified Homebuyer
- October 26, 2023
- Aurora, CO
Our builder, Chris, is exceptionally communicative, processional, and knowledgeable. As this is our first CO home and we are unfamiliar with construction methods here, Chris was patient, thorough and addressed all questions and concerns with a smile. He truly wants us to be happy (we are!) with the home that he took pride in building for us. Pulte is a first-rate operation as it pertains to customer involvement and build-quality.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Pulte
- Quinn W.
- Verified Homebuyer
- October 26, 2023
- San Tan Valley, AZ
Our construction manager Daniel was outstanding keeping us informed every step of the way. Our house was completed on time, and we are very satisfied with the results. I would highly recommend.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great Service Trameka
- Thaddeus H.
- Verified Homebuyer
- October 26, 2023
- Fairburn, GA
Great service Trameka was excellent
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Bad worksmanship
- Anonymous
- Verified Homebuyer
- October 26, 2023
- Minneapolis, MN
Home is okay. Bad worksmanship noted throughout. Lots of repairs needed to be completed via work order by builder
Pulte Homes responded:
We're sorry to hear that you're experiencing some issues with the quality of your home and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^AF
Total Score 1
Quality 1
Trustworthiness 2
Responsiveness 3
Never again
- Andrew E.
- Verified Homebuyer
- October 26, 2023
- Pickerington, OH
Not quality work at all
Pulte Homes responded:
We're so sorry you had this experience and we'd like to learn more about what happened. Please email us at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 1
Trustworthiness 2
Responsiveness 1
Fast, friendly, and responsive
- Raymond Z.
- Verified Homebuyer
- October 26, 2023
- Seattle, WA
As a first time home buyer, the people who I worked with (Dawnn, Naji, Zach, Mike, Toni, and Lyndsay) did a great job with the whole process. When I had questions I was able to get answers pretty much immediately and they made sure I was in the loop the whole time. I was also impressed by the workmanship of the townhouse. I highly recommend pulte as not only is there dependable and respectable people behind it, it also comes with great warranty to ensure any issues found are resolved without additional costs
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Exceed My Expectation
- Kevin Z.
- Verified Homebuyer
- October 26, 2023
- Columbia Station, OH
Diane (sales) and Dustin (Construction Manager) are very helpful. They responded very quickly to our questions and concerns. They kept us well informed during the construction process. Pulte was able to hit all the dates, including the closing date.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Disappointed and dissatisfied
- Arthur R.
- Verified Homebuyer
- October 26, 2023
- Menifee, CA
We bought a property at Pulte knowing they were the number 3 builder in the US, but least to say that we’re dissatisfied and disappointed. We’ll probably going to try another builder next time we purchase a home and we’re going to recommend it as well to family and friends.
Pulte Homes responded:
We were so disheartened to read your review as this is certainly not the experience we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 1
It's been great so far. Chris and Frank have been great in helping with all the details
- Anonymous
- Verified Homebuyer
- October 26, 2023
- Lake Orion, MI
It was great. I think Pulte Homes in general is better value for money and it shows in the quality of the house. But please do not go with Pulte Mortgage. They are a joke. No process in what they do. Delays/no communication. Last minute changes to determine "Cash to close". They changed the value four times. You are better off going with any other lender other than Pulte Mortgage.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
sangeetha murugan
- Sangeetha M.
- Verified Homebuyer
- October 26, 2023
- Durham, NC
Not worh for money. the quality of materials was very bad and the design was not great. There is no room to take fridge in the kitchen , we strgulled a lot. we need to remove the stove to put the fridge inside , poor design. The front door doesnt make sense both the powderroom door and front door hit each other. the door will damage in few months itself . All the door quality is poor. The door stoppers are not planned where to place also. The staircase rails are just placed it can fall off any time its not glued also. Stove and granite is not connected in the side and the back of the ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 3
Jim
- James I.
- Verified Homebuyer
- October 26, 2023
- Conroe, TX
Start to finish, from our salesperson Laurie our construction managers Luis, Ricki and Brian including our mortgage staff, everyone was first rate and would recommend all of the to anyone wanting to purchase a Pulte hme
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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