Pulte Homes Reviews

Carpets were not placed correctly Tiles were not placed correctly Closet doors were broken Drawers were not working correctly Low quality materials

To many issues for a brand new house

We can’t thank Pulte enough for our beautiful home. Through the hard work of Mike and Fabio, our home was completed perfectly, with every detail considered for! They were always helpful and easy to communicate through the whole process. Thank you guys so much!

Many things stand out as positive. Highest rating goes to how often I was notified of the status of things. What had been completed, what was pending, etc. Employees were always willing to answer questions. If I texted or called they would respond rapidly. A couple of times items I selected had to have substitutes. I was notified quickly and told what my options were. Thanks to everyone I interacted with.

Incomplete home after a month of closing, no cabinet no s or handles. Wrong kitchen faucet installed and won’t exchange for the correct one that we paid for

Eficiencia, compromiso, efectividad, cumplimiento entrega,

The Project Manager was great, so was the sales person and the HOA.

Yes. I recommend my friends Pulte.

Pulte offers a great team that includes knowledgeable sales personnel and title company that helped me to make the right decision.

Throughout the build, the construction manager was excellent with communicating the construction status and any delays due to rain, etc. since I was not in the area during the build. Bi-weekly emails and updates were very informative and included photos which were very exciting to see. The walkthrough the day of close of escrow was thorough and highlighted issues that had been fixed since the previous walkthrough. I really enjoyed working with the construction manager through the build process as he was very responsive prior to escrow closing. That said, however, once I had the keys and surfaced any issues to him, response time seemed much slower. I felt like I had become a lower priority than the homes that were still being built. I wasn't expecting an immediate fix to anything, but a quick text acknowledging "I got your message" would have been easy to do. The slower response time seems to be especially true for the 30-day warranty items (protruding nails, a door that doesn't latch, damaged flooring, etc.) that I submitted. I am still awaiting follow-up and scheduling of repairs from the initial walkthrough as well as a warranty item walkthrough done three weeks ago. Potential buyers should try to be onsite as often as possible (or have a local spokesperson checking regularly on the build) so that any issues that come up can be addressed right away. ... More

Garrett truly made our experience a 10/10. We could not have done it without him. Even after our close, he has been there to help us every step of the way!

We had a bad previous experience with Pulte so we were originally not considering Pulte at all this time. We decided to look at the models anyways and fell in love. The customer service was so great right from the beginning. We expressed our previous concerns with Pulte and they walked us through how those things would be addressed. We decided to go with them and it was a great experience from start to finish. Great communication through emails, texts, and calls. Letting us know the timelines for everything. Now we have an awesome house in an awesome neighborhood. The only things if we were nit-picking would be that the light switches are in weird places and the paint job is not that great. But we are going to paint our own colors anyways. Highly recommend Pulte, especially this group of Pulte associates in our community. ... More

Our second Pulte home so we’ve been through this before. The sales and closing occurred nearly 12 months apart so plenty of time for us to become foggy on our choices and decisions. Everything turned out to fairly well. Reviews during construction seemed rushed and did not permit us to realize the corners that Pulte now cuts to keep costs down. The garage is only rough finished with fire tape. There are no lights of any kind in any closets. Some closets are so squeezed as to be useless. The finishes are rough and amateurish in key areas such as the front porch and enameling of baseplates. The list could be longer but, all things considered, we are fairly proud leased with our new home. ... More

Townhome is designed very nicely, there is no waste of space to long hallways.

Overall we are happy with our new home. During construction there were many times windows were left open, allowing rain to come in. This resulted in drywall and wood needing to be replaced. The drywall used is very cheap and very thin. Tile work is exceptional! There was a problem with the septic line upon move-in which required a plumber and the county to tear up the sidewalk and clear/reconnect the lines. Our biggest issue is the yard. It isn’t equipped with proper drainage and our grass is constantly soggy with visible puddles. Morgan, our sales rep has been wonderful. Owen, we was our construction contact went above and beyond but he is no longer with Pulte and we have had subpar communication since he left. ... More

The building experience was simple with all steps outlined. There was someone there to guide us throughout the year long process. Closing was very hectic and the dates were not very flexible, but it was overall a good experience. I was pleasantly surprised with the build quality and appearance of the home.

Communication is poor. You need to ask multiple times to get a response.

my final walk was great, Edward knew his job

We had a very good experience with Pulte. We lived out of state for the home building process and felt like the communication was very good making the process not stressful for us. We appreciate Carlos Coronado, he was knowledgeable and quick to respond to our questions. Susan Kane was very easy to work with and also quick to respond.

All of the staff were very professional and were so willing to help the process move quickly.

We love our house. It would be nice if you uses eggshell paint though.

Overall the home was built beautiful. Thank you so much.

The quality of materials and workmanship is disappointing given the pricing of these homes. You would think for the money, you would receive "upgraded" items compared to the other builders. Upgrades are ridiculously expensive and when you do upgrade, the workmanship is sloppy (trimming not aligned, sloppy caulking, paint on everything; the carpets, faucets, countertops, windows, just to name a few). When asked to have things fixed during the walk-through, it wasn't any better. We're better off fixing everything ourselves. On the flipside, our building supervisor was amazing! If it wasn't for him, we wouldn't have known a lot of information that should have been told to us by our sales rep. Very responsive and very trustworthy. ... More

Staff is friendly and helpful. Until the sale is complete. Then you're an inconvenience. We have a couple of minor build issue that we've brought up, (one was corrected sloppily) we're still trying to straighten out our solar purchase. If you were to ask your staff there are issues because we're not very intelligent. At least that's the impression we get. Or we're a nuisance. I suppose that I should have expected this. If every request for help receives an indifferent response, then I guess they figure we will ask for help less often. Easier for the support staff that way.

When building our last home Pulte provided us with the best experience. When we decided to relocate and found another Pulte community there was no second guessing on the quality and experience we would be delivered upon completion. We truly love our home and are so happy!