Pulte Homes Reviews

Putle was great to work with on this new build. They were very detailed oriented and willing to work with us on anything we asked about. John is a fantastic construction manager and super knowledgable. I would work with him 10/10 times.

Beautiful community with fabulous neighbors. The sales staff are awesome! Once this community is finished it will be top of the line.

Unfortunately we became disillusioned with Pulte administration. From gaslighting to outright untruths. We felt rushed to pick out materials only to have delays six months later as items had not yet been ordered. We felt that Pulte was doing us a favor by building this house. Also, there was very little flexibility when we wanted to make a change but when Pulte made a change we were just supposed to go along with it.we also had multiple project managers. At times, we had become the problem solvers as the managers didn’t seem to know a next step. When we questioned why something wasn’t completed , we simply got an “I don’t know”. On one occasion we were told a step was delayed because two different tradesmen couldn’t get along on the same site! MANY times we were ghosted with no communication for weeks to emails and/or phone calls. The HOA in place also has demonstrated poor communication by not answering emails/calls for weeks. There’s no annual meeting, nor budget presentations. We tried to meet in person and the issue never answered. At this point, we have one wall without drywall in the basement (we have only been here 7 weeks) because a basement window was not sealed. We had mold on the baseboard and drywall. Obviously at this point we can not recommend Pulte at all as a builder. ... More

It feels like the house was rushed to be built and the quality of the work is not on par with the price paid for the house

HVAC is always having problems. I’ve lived here for a month and it’s been fixed twice.

... but they've tremendous scope to improve on Mortgage and Insurance services.

Lots of options to fit different budgets. Fastest builder in the Columbus area with other builders quoting 10 month build time while Pulte completed in 6 months. Process is fast so need to make decisions quickly and limited ability to change options. Overall happy with our decision to go with Pulte.

After closing on the house during move in, we realized the floors upstairs were not level in several places. The builder sent in people to repair while we were trying to move in. The builder in charge of the repairs has been great in trying to resolve the issues. Ultimately, they waited to work after we left. When we went back after the repairs, the floors still have some irregularities. They say they will continue to level them. What is concerning, is the house should have never passed their inspection in the first place. It’s hard to believe that they never noticed the issues. I realize it’s cookie cutter, but Pulte should do better. There’s obviously not enough supervision with checking the work being done. I was considering building another home in their new development. But, I’ve changed my mind after this. ... More

We had a great experience building in The Retreat at Legacy Isle. We highly recommend them and we are thrilled with our new home!

Starting out very discouraged with our Pulte experience. We had items that needed to be corrected that project manager said would be corrected after closing, which are still pending and he never followed up to complete tasks. Porter Potty was was placed on edge of grass asked field manager about it he said it wasn’t dead and it would come back, it didn’t, customer care said because it is grass it is not covered under warranty even though this is something that should be on the field manager. On day of closing there was debris, nails and broken glass where dumpster was, which showed very little in professionalism to hand off property to us. Customer care has been responsive and very pleasant to speak with , but we are still waiting to fix issues. Pictures are available on request on issues that still exist. ... More

Build quality is not as per standard. The material used is one of the worst. it is available in market with much cheaper ratesAlso, the construction manager never responds after the house is closed. One of the not so good experience.

Love my house and although a good journey, there bumps, unsettling surprises, delays, headaches and things that could have gone and could have been done better.

Brandy and Jennifer really helped make sure everything was just how I wanted it . And did not give up until everything was perfect !

If asked "Would you recommend Pulte to a friend?" my answer would be "No." While many of the individuals I've interacted with while purchasing from Pulte have been helpful and pleasant, the overall process was neither enjoyable nor satisfying. Sales Process: 3/5 Build Process: 2/5 Warranty Process: 4/5 SALES: The sales rep was generally helpful and nice. I did find that it became much harder to get a hold of her AFTER we signed the initial contract. Overall, though, a decent experience. BUILDING: Though when we entered the contract we were told that closing should be able to happen within a couple of weeks. Instead, it was over a month. There was poor communication throughout that process and the opportunities to walk-through and blue tape the home were rushed. One of the major delays involved completely re-framing three windows in the main living area because the original framing was so bowed as to be unsafe. WARRANTY: Thankfully, our warranty rep has been very responsive and helpful. Which is EXCELLENT because there is a LOT on this house that needs warranty work. Almost every room has needed/will need warranty work, as well as the yard – we've had floor tiles replaced, grout refinished, counter enamel repaired, yard re-graded, and door frames adjusted – and that's not mentioning the work that has yet to be submitted: door latches not functioning, exterior doors not sealing, wall-paint flaking, nail-pops (and other settling issues), and on and on the list goes. Again, thankfully our warranty rep has been great to work with. BUT... if they had built the house right the first time through, most of these would not have been necessary and our buying process would have been much smoother. I have no intention of recommending or using Pulte again in the future. ... More

It is now over two months since the closing and the punch list items still have yet to be addressed. We closed in good faith having been promised that the items would be dealt with quickly. They have not been addressed nor is there a projected time frame when they will be addressed.

The house is nice however we encountered a lot of problems throughout the process. The completion of the house took a lot longer than we expected and when we did the pre drywall walkthrough we were told that the house will be ready in 3 to 4 months after that. It took a little over 5 months! First we had problems with the sewage pipe that was installed too close to the sidewalk. They had to remove part of the sidewalk and the driveway to fix it . The driveway is still not leveled with the sidewalk after reinstalling it. Inside we still have tiles at the first floor that are not properly installed and nails sticking out of the carpet upstairs. The shower tiles in the main bathroom needs some caulking. The back door doesn’t close properly. After the issue with the sewer we didn’t pass the landscaping inspection because the plants were not the right size. That delayed the closing process. After we moved in we didn’t have internet for 3 weeks. AT&T didn’t install the cables properly so after numerous calls to them , to the Association mama , to Pulte …….. Dina they sent someone and fixed it. It took more than 3 weeks and it was a huge problem as we needed internet for business for school and for every day needs. So pretty much was a hurdle after another. The mortgage team was fantastic and very helpful and the closing process was quick and easy and great but the actual building and getting the house ready was very stressful. We waited so long and we were assured that the wait is for our benefit because we will get a house completed at the standards you pride yourself to provide . At this point we are a little disappointed. ... More

Booked home on 11/21/2021. Initially promised build time was 12-15 months. But they took their own time of 20 months to construct and finally gave a closing date of 6/28/2023. The delay itself is a problem but I can understand it. But the house is not in a closing condition on 6/28/2023. I closed the home as my rate lock is expiring and by that time frankly frustrated with the builder and their responsiveness. They promised to complete pending items immediately after closing but now it's been 6 weeks they don't respond and do not complete pending items. Very much frustrated and disappointed with Pulte. You cannot trust their words, and their responsiveness is very bad (I want to give less than 1 rating which is not an option above). The quality of workmanship & materials is ok. Fould a lot of issues within a week of occupying the home. Some are very so bad that I don't have words to explain. (Ex: The tissue holder in the commode are of different sizes in bathrooms and the tissue roll does not fit in them). Very much disappointed with Pulte. Dint expect this after waiting for 20 months. Literally, have to follow up for each and everything. My experience with Pulte is very bad. ... More

I worked with Bryan, the construction manager, throughout the construction process. I appreciate Bryan's time and attention on my new home. He kept me updated on the progress of my home through emails and texts. After construction, he responded to my questions and concerns in a timely manner. It's been a great pleasure working with Bryan! 5 star ! Thank you!

Overall, this was a good experience. This is our 2nd time building, but first time in Florida. Our project manager, Austin, was great. He was always responsive when we brought a concern to his attention. He consistently kept us in the loop as to what was taking place and the next steps. The process did take a bit longer than expected due to delays, but the house turned out great with all that we asked for. Side note: Ask for shutters in the backyard, they do not come with the home.

I would never buy another house from Pulte Builders. First off before we closed the builder would not do anything about a large crack that ran over 10 feet in the garage. This formed in the beginning process of building and there solution was to just cover it up and move on. I asked for test to be done in that area to confirm there were no foundation issues and they refused. I asked for an extended warranty on that area due to it forming so quickly they refused and said if we didn't go to closing we could be charged for holding up the closing. We had a closing list was suppose to be completed right at closing which they did do most of but we are still waiting on an issue with our backdoor and haven't seen any urgency about finishing the list that was suppose to be completed at closing. Now after living in the house we are noticing small craftsmanship issues but the main thing is that the floor on the second floor is uneven and so uneven that it had to have been noticed by both the carpet installers and the tile installers. The vanity in the bathroom is not level because it is such a dramatic drop in one area. So Pulte instead of fixing correctly again decided to just cover up a problem rather than fix it. I am truly worried about the craftmanship behind the walls that I can not see. ... More

Working with Marilynn and Travis was a great experience. Super helpful and easy to work with.

Cannot get warranty work completed in a timely manner. Builder missed multiple appointments today and is unresponsive.

my experience so far has been better than expected!

Chad was helpful in explaining various questions we had in the build process. He was quick in response and was flexible in helping our needs. Chad was patient enough to help us understand what to expect when moving to our new house, he gave us a good overview of the do's and don'ts in the house. So, over all I can say that we had a good overall experience.

Pulte overall was ok but they did not work as a team between sales, builder and mortgage, and title. I was hoping that but having everything in one place the experience would be smoother but many times the staff would respite d that’s not my job .., it’s the other department job… while I understand each plays a different role the responses and willingness to help resolve or transfer calls within the organization should have been done with the customer in mind. I was purchasing my home from a distance and hopped by having everything under one company would have provided for a smoother transition in the process. In addition my home insurance, which I ordered through Pulte, was canceled for non-payment even though their title company sent them a check through escrow. Overall I was expecting better service from a company as experienced as Pulte. They are vertically integrated for sales but not service! ... More