Pulte Homes Reviews

Experience overall, they made the entire process easy. Building manager, was so detail oriented and made sure we were 100% satisfied. Great build quality and design.

Just loved it and we are enjoying our new home

I was so happy when I decided to buy a new build. However, this happiness was completely lost when I moved in. Quality of materials used is below even apartment grade. Example, the garbage disposal won’t even break down a piece of fruit. The paint job seems like a 12 y/o did it. A Quarter size dent whole in one of the rooms that was supposed to be fixed while I was doing the closing, is still, 1 month later unfixed. I could go on, but I just want all to know be mindful in the process. Go out to the home sight as much as possible and make sure to pressure the contractors to do their jobs. One is paying yo much money to get D grade materials and work. ... More

Pulte made the buying process very easy..

My wife and I made the decision to build with Pulte while being 1000 miles away in PA. EVERY step of the process was easy and the onsite staff during our build experience was exceptional. From Katie our project Manager to the finance group made this decision one we will NEVER regret. I could only have wished that past experiences with home purchasing could have been this easy....

Joe helped me with whatever issues I had.

I cannot express what an awful home buying experience and lack of workmanship and quality. Would not recommend.

Buying our home from Pulte was seamless. From our initial contact with Dylan our sales rep to the after Customer Care rep Kevin, the service has been phenomenal. There were a few minor issues as your would expect with a new build. Customer care responded immediately and got the issues resolved with no questions asked. I would highly recommend Pulte to anyone and will definitely do business with them in the future if we ever decide to sell our beautiful home!

Buying experience was great! Pulte does a great job of that initial days leading up to buying. The workmanship and home quality on the other hand was quite poor. From a large number of polish and quality issues to installation errors, it's been a journey from one problem to the other. The warranty and support staff do their best to smooth out the kinks, but the initially bad experience still leaves a bad taste. I'd expected much better from Pulte. Personally, I will steer clear of Pulte homes any chance I get in the future. While I still enjoy my home, the initial spell and worries was not something expected of a new home. I've had one prior home with another builder and the overall build and quality was much better in every way. While they also missed some items, it was far lesser and far less significant than what Pulte had left. ... More

We live in an area with many options for builders and we chose Pulte because of the salesman. He will ignore you after you close. He/ Pulte will push you to close before your house is complete, then persuade you that small issues can be fixed later under Warranty. Much of my street share the same complaint about this builder. They will send their mafioso warranty guy who will deny everything but the most obvious repairs needed. Even then, our "project manager" denied flooding around the house is a problem. A surveyor told us the grading is wrong, but when Pulte looks at it, they told us it's not a problem. Our warranty guy stares at doors that don't close, window frames that aren't square or sealed, horrendous stucco and drywall slops that don't look finished, window gaps that let hundreds of bugs in, and he'll say, "That's normal in Florida." Our garage door was opening on its own (due to a neighbor sharing the same signal on their fob), our AC is not working, fire/ smoke alarm goes off in the middle of the night, windows are still missing child safety locks 100 days after closing. These are safety concerns and they'll book repairmen who won't show up or claim we're not home when we are. No one wants to say it, but Pulte bullies their tradesmen and repairmen not to admit what all our "lying eyes" tell us: the house is shockingly sub-par in standards, with the cheapest or recycled parts, and many parts of the home remain unfinished after moving in months ago. Advice: always get an independent building inspector's report BEFORE you close. Get your builder to fix everything BEFORE you pay them in full. They are not trustworthy or prompt once they have your money. ... More

Sellers agent was shady and Didn’t want to negotiate the price even when appraisal came back lower than listing price. One month after closing, ac started acting up. Got dragged around to get service done. This company only hired cheap subcontractor do do the work. They have messed up the ac thermostat wiring during build causing it to overwork the Motor and somehow the construction mananger signed off on it. It is ridiculous. Ac has been running nonstop. It has now been taken care of but it takes long time and the electric bill was really high due to ac thermostat malfunction. Would not recommend a buying from this builder. ... More

This company does not respond to warranty concerns in an appropriate manner if any response at all, does not care about the buyer, does not address buyers concerns, treats you with ultimate disrespect, allows substandard workmanship with the promise of correction without action, picks and chooses who they make allowances for based on personal preference, and while the list could go on and on there is not enough space here. Absolutely the worst experience with a builder we have ever experienced.

Problems with AC, smoke detector, completing things that should have been done before Settlement, inability to access warranty website and no one answers the phone during normal business hours. Omar, Dale, and Jason are great, but I believe many others simply don’t care about doing a good job or even feel like working at all.

I bought a house in Windsor Island Resort and paid in cash. After a little delay in the delivery, I paid for a inspection of the house, to make sure that everything was ok. To my surprise a report of 40 pages long with many things that shouldn't be broken in a new house. After asking Mr.Anand and Mr.Ryan to follow the report and repair the house to the condition that it should be delivered, they promised to do it. But after more than 1 month, the house still has issues and they even told me that it was ready to a reinspection, but it wasn't, and I had to scheduled others inspections of my pocket for a service that should be done the first time. It shows a lack of compromise with the client. If I had delayed the payment the same amount of time that they are delaying the delivery of my house, they wouldn't be happy. ... More

Big shoutout to Laurel and Derrick with the Hayford Collection Team. Worked through several issues that we had while our previous home was pending escrow.

Working with construction team and the finance team was over the top awesome. Very responsive and great people. Steve from construction, and Amber and Cassandra from Finance were just outstanding. As for sales rep, very bad communication with us along with not being truthful at all.

We had an okay experience with the home buying process. The sales office and project manager were great to work with. We had a very upsetting experience with the Pulte Mortgage lender who preapproved us at 1.5% lower than their actual rate. We used another lender who was more than 1.5% lower than the mortgage company and Pulte came fighting for our business. We lost trust in them. The building of the homes is okay. There is poor craftsmanship throughout the home. I will say that they were addressed but a new counter top should not have a nick in it or the floors have repaired scratches. There was a lot of paint droppings on the floor and carpet that needed cleaned off. A few knobs are cross threaded. Overall, being a new build more attention should have been put in the workmanship and quality. ... More

Purchased a spec home where most choices were already made, although I was allowed a couple of options. I requested to add a saltwater pool, got a pool but was chlorine pool, now have to pay an additional $2,000 to convert it. Was also told that I would have glass insert front door, and glass office doors, of which I got neither. Make sure to go line by line on what you are getting and what is agreed to, after the fact as they were building the house, I was told what you agreed to with the salesperson is NOT on my build list. Feel completely misled by the purchase process. I have now been in my home for about 2 months, I still have blue painters tape where items are still waiting to be completed, disappointed that I am still waiting for items to be repaired / completely properly. The process to get the items on the punch list done is not easy, poor follow up. Overall, I believe the house will be nice when completed, but my advice, make sure you are in complete agreement with what you are getting, when it will be done, and when repairs will be fully completed. What was supposed to be an exciting, fun experience has left me with some negative feelings on the process. ... More

Very very bad experience, don’t trust pulte. Had multiple issues through out the process but they don’t have time to fix it as they are very busy with other customers and don’t care about old customers. I made a bad choice building my dream home with pulte, please don’t do what I did. We built our house once in lifetime and they don’t care once they get the money.

We've bought his house based on its location and the fact that it is a new construction. Design of house is fine, used every inches of the space to be useful and functional. We have problems with workmanship and quality control of the builder after their contractors finished the work. We've had so many electrical problems and still finding out more each week. Most of all, our house is literally next to the road. The noise we have in bedrooms are terrible. When we've met with project managers, he was showing how the noises are greatly reduced in their homes with special windows in model homes. They failed to mention that our home "didn't qualify" to have those windows until we've moved in and noticed the such. Pulte informs me that those windows were only for the few homes on Brock road. The road next us "doesn't have much traffic or high speed limit". It is so loud and feels like sleeping on the sidewalk at times. You've thought that over .1.3 million dollar home would get you a quiet home. We have a middle and high school children and we are worried that they can't focus or get restful sleep due to the noise from the street. It will definitely affect on their academic and athletic performances. We've spoken to other home owners in the neighborhood and they all have similar issues as well. Also I am still waiting on a simple part for my AC unit to reduce the noise. Pulte home warranty service provides pretty good job with responding to the issues. But why does't Pulte build a better quality homes in the beginning and do the less warranty services? ... More

My wife and I have purchased two homes with Pulte about 4 years apart. The first experience with Pulte was excellent the second experience was not so great. The customer service seems to have dwindled over the years. We have had several issues with the home and trying to resolve them have been a challenge. I am not un reasonable person however I expect major issues to be resolved timely and correctly. I would say I have a very difficult time getting ahold of the right person to discuss issues or have a concern addressed. Pulte's level of response and attention to detail has drastically decreased over the years. ... More

Follow up on issues could be better. They provide a date when contractors should return to fix things but they show up at different dates / times.

Not too happy with the overall quality

Overall experience was good, However, there were some issues that I feel need to be addressed. When the slab for our home was laid, the back porch was approximately 6' short, I had to point out this issue, it was not brought to my attention. When sheetrock was installed, there was a noticeable bulge on the kitchen island, again we had to bring to the builders attention, also, the counter top on the island was crocked, again all these items were corrected, but they never should have occurred in the first place. We even had to point out a decorative feature on the front of the house was left off. As far as timing. We were initially told one date, then another, and another, this was probably the most frustrating part. I understand that delays can occur, but we had way too many to be a coincidence. ... More

Pulte does an exceptional job on the front in selling the home however the experience post sell is horrible. To get things accomplished is like a second job. It's unfortunate the repairs/warranty items become a line item. Pulte attempts to hold out on repairs until homeowners give up