Pulte Homes Reviews

We moved in 2 months ago and still do not have a sidewalk, back stoop, driveway, final grading or sod. Pulte was in a hurray to get us closed in March but not to complete their outside work except where required to get an occupancy permit for later closings. The Pulte personnel we deal with are helpful but I think their hands are tied by the ridged policies of Pulte. As to quality of workmanship, I don't think they do a better job than any other builder. A buyer has to pay a lot for extras just to get good, but not great, quality finishes. $1,313 for a basic laundry tub. $1,330 for a couple cabinets in the laundry room. $183 for a single ceiling light and another $120 for the switch to turn it on! Bathroom faucets spill water on the back of the sink. The upgraded paint they use rubs off easily. Drywall imperfections are obvious. Garage is dry walled and taped but not mudded or painted. Front stoop roughly finished and loaded with stains. Trim around front door roughly finished. Perhaps this is to be expected for any new construction, but it doesn't make a buyer of a half million dollar house feel special. We have a generally well built home but I would not say it is exceptionally good quality. If possible for a buyer, he or she would be better off using an outside contractor for painting and closet cabinetry. Finally, Pulte continues its nickel and diming at closing by requiring the buyer to reimburse it for transfer taxes that are by law customarily a seller's obligation. ... More

The reason for the frustration and disappointment is because the final product was not worth the price charged. If the cost of the house was $100K less this experience would have been great, as we would have had lower expectations. For the price paid our expectations of quality of workmanship and quality of materials was much higher than what was delivered. The Pulte staff were pleasant, easy to work with and overall good with communication. However despite multiple attempts to bring back contractors over and over again to correct many workmanship issues in the build process it's still sloppy (careless, lazy, poor quality) work and we feel that they failed to deliver a quality home for the price paid. Lovely from a distance, sloppy from up close. ... More

So happy about our new home and how beautiful it is.

The whole process was so smooth!

From initial discussions with sell persons until closing all went relatively smoothly. We were kept informed as house was being build and we received plenty of pictures. We have not moved in as yet so I can not say much more.

Key to our satisfaction can be attributed to the current Construction Supervisor Jerry Little. With 25 years of home building experience and special relationships with his subcontractors Jerry delivered a home with above average build quality and two months ahead of promised delivery date. His follow-up and communication were awesome.

To be honest, I exected more issuses to come up with our new home. I'm happy to say only minor things have happended so far. All of which, were handled swiftly. Nothing man made is perfect, but should be repaired without issue and we have found that with our new Pulte Home.

The two weeks leading up to closing and now the weeks following closing have not been good. Communication has lacked, follow through has been non existent. Punch list items from final walk through are still not done and we’ve been in the new how over a month now.

We recently bought a home in north cove by Pulte, it was a nice experience since booking, they are on schedule till pre-walk, but could have been better. Our first construction manager used to send videos of the weekly progress so that was very nice, but it didn’t happen after construction manager changed. We were invited for a pre-walk very early (before actually 99% complete), when we started with private inspection it was 70% completed and when we came it was 85% complete, so we had to postpone closing couple of times due to pending items.

The most important things like roof, structure, foundation appear to be just fine. I just think fit and finish on cosmetic things lack true craftsmanship and attention to detail for what I would consider luxury homes at this price point. Pulte “sells” their internal QC program and it was nonexistent on the interior finishes phase of the house. I purchased a Pulte home in a different state over 10 years ago for a third of the price and I was much more impressed. This go-around was definitely disappointing. Home buying options in Santa Fe are limited and I would not say don’t consider Pulte, just be ready to put in a bunch of requests into their warranty department. The mortgage and insurance and closing process I would give them an A+. I think it boils down to the limited amount of skilled labor available. They are decent folks with limited resources. ... More

I was very pleased with our sales and project managers’ communication throughout the process. They were responsive and quick to help with any question or issue that came up. They also kept us in the loop if there were any milestones or changes. Loved working with them!

The Construction Manager Israel, Tommy, etal, did an excellent job of attending to the details of completing construction. Also Israel has made a point to stopping by occasionally to ask how the house is performing. Thanks Israel, Tommy and others.

John was great, he deserves 5 stars. I truly want to express my gratitude for his work, the relationship and communication. His attention to detail and customer concern was a highlight in the building process. Eric was helpful and professional. Lisa in the design process was very professional, kind and knowledgeable. Pulte has some work to do on its sales process! We are still surprised that the walls were painted with flat paint. The no flexibility policy left negative feelings. Overall, we are happy with the home and the neighborhood. The closing process and communication was good. The warranty department has been very kind and responsive. ... More

We happened to start the building process at one of the craziest times in recent history. With a supply shortage, labor shortage, a Category 4 Hurricane, and skyrocketing interest rates, the Pulte team managed to keep as much on schedule and to their quality standards as they could possibly control. This builder has earned my respect. My wife and I are very satisfied with our new home.

My husband and I needed a home quickly when we saw Heron Preserve had some quick move-ins available. We looked at the home and knew it was the perfect floorplan for us. Every step, from buying, financing and putting the finishing touches on the house was done efficiently and professionally. We feel very fortunate to have found this home.

Awesome team, Lauren in sales, Teshey in construction, and the folks at the design center. Entire process from choosing lot, house, options, design and construction. Top notch professionals.

I had a flawless experience with Pulte from beginning to end and everything in between. Top notch customer service with all aspects of my home buying process...from initial Sales, Interior design consultant, mortgage, to finally my building team & closing.

We closed on our home in early April. We have a long list of blue tape repairs that were not done before closing and are yet to be done. A supervisor has been by and reviewed our problems and has told us that the problems will be addressed. We trust that will happen soon

First of all we owned a Pulte home in Florida when we began our search to downsize in Illinois. Our first trip to the model had us meeting Gina who was so warm and welcoming and knowledgeable and was as excited as we were to begin this new adventure. The next Pulte person we met was Bradyn who always returned our call or email or text and always in a friendly informative manner. At our pre drywall meeting he was extremely knowledgeable. Actually he just stopped by for a visit to say hi and check on us. :). At times through out the process it would be frustrating waiting for various phases to occur in our home but Bradyn always responded to those frustrations in a calm manner. Finally we are working with Zach. He too is so very knowledgeable and prompt with follow up and so very friendly. We enjoy his visits and all that he does to be the best he can be for us. Being a Pulte home owner for 2 homes I'm very pleased to know Pulte has people like Gina and Bradyn and Zach representing them. They all contributed to assuring we have a lovely home. ... More

As a new homeowner, the experience was very seamless. The person assigned as our builder was very informative and kept us in the loop

Professional easy to work with always available to answer questions

Straight forward process. Took awhile for the seed and sod to be placed but this was due to the weather. Updates would have been appreciated.

From our first introduction to Pulte (Cheryl) selecting options (Priya) construction of our home (Dustin) management (Matt) and follow-up warranty (David) our experience has been wonderful. The end result is a beautiful home which we are so happy to be in. Pulte is an exceptional company. The Pulte employees who worked with us are the best.

Prompt response and quick updates about construction timelines, closing process was crystal clear and quick.

This was about an average experience. We paid for a full home and got an almost completed one. It's still not completed from items identified months ago. Communication was submitted oar to start became very good near closing and has become almost non existent again. Pulte basically acts as a scheduler for a lot of sub contractors. So I strongly recommend yiu pay for a pre drywall inspection, a pre close inspection, and try to get an expert to come woth yiubduring the walk through. If yiur walk through dorsnt take 4+ hours, I guarantee you are missing something and it's a real pain to get something corrected after closing. I highly recommend finding a construction or inspector for the walk through too or getting a friend or anyone and paying them for their time so they actually help. The more eyes, the better because there are going to be lots of issues and everyone might find something you didn't. My wallk through had over 50 corrective items on there. ... More