Pulte Homes Reviews

We were not able to catch issues at each step during the build. As you can imagine dealing with problems after you close, takes months to address all the issues. It has taken 2 months to address the14 work orders- that detail badly installed, missing or completely incorrect items put in place. When I say it feels like there was no pride in the work... one example is when there was a safety issues with the upgraded oven, when it was pulled out, we found sawdust, screws and other construction debris plus scratches in the upgraded cabnets- that were literally covered up!(which showed what little regard the workers have that this would be someone's home) We also noticed that most of the upgrade choices, we made at center, put the workers off their game as 90% has been incorrect, disregarded completely or put in place broken. Whats worse, when I pointed out one obvious issue, i was told "yeah, but its not as bad as the house around the corner"!! ... More

Our experience is this. Structurally, the house is great. However, the quality of the trade's workmanship is poor. For example, painters and crown/floor molding. Pulte took no steps to protect our LVP flooring. Leaving marks on the floors throughout the house. Stains on the carpeting. The painters were notorious for over-spray. Over-spray on floors and porches. Several other items not mentioned here.

Love our new home. Main issue is the 9 foot sliding door. It is very heavy and is still not adjusted correctly. Wish they could replace it with better product. For price of home it should be easier to open and close. Building manager Tom has been very responsive to our issues.

The team at Pulte was caring and thorough. They made sure my new house was made with high quality and expediently.

GREAT EXPERIENCE WITH PULTE HOMES FROM THE BEGINNING TO THE END OF MY HOME BUYING PROCESS.

After two months since COE, some items are still not addressed or fixed. The appointments have been re-scheduled for 2 or 3 times.

Pulte has a great reputation and builds beautiful homes. Some cosmetic items were shabby which does not seem consistent with the brand. Examples are, crooked outlets and AC vents, uneven ceilings, paint over spray, caulk and paint splatter on floors, crooked toilets. With that said the home is solid with good bones. The warranty follow-up is EXCELLENT! They stand by their product.

Overall we are pleased with our new home from Pulte, We still have some fairly minor unresolved issues but Pulte is working through them. It seems that labor shortages have caused some of the delays and that may be beyond their control. Pulte's comprehensive warranty does give us confidence that everything will be handled to our satisfaction.

We had a stress free buying through the entire process. We feel great buying a home from a trusted builder Pulte.

I would recommend Pulte Home to all my family and friends. I have good experience and a satisfying results

I have owned my Pulte home less than 45 days and was, overall, quite pleased with it. Then we had a moderate rainfall and my basement was flooded. Mike, our Customer Care representative, came out to bring fans and a dehumidifier, which were greatly appreciated. Mike took the cover off our sump pump, and discovered that the well had several large pieces of rock, brick, and wood, which had apparently blocked the pump and caused it to malfunction. As soon as we discovered the water in the basement, we moved everything over to an area that was dry. However, we had a large area rug in my craft room in the basement, and it was completely soaked. The only way we could save the rug and avoid mold and mildew from growing, was to send it out to be cleaned and disinfected, at a cost of about $700.00. When I inquired as to whether Pulte would be taking care of that cost for us, we were told no. I feel that is a lousy way to treat your customer, since the cause of our loss was clearly shoddy work practices. ... More

Communication and support through the process was great. The quality of the home is exactly what we expected.

Pulte is a great company and want to build a great house. The only thing is they should let you make changes to customize your home. Nothing major to change just small ones are not allowed and for the price paid small customization should be allowed with no issues as apposed to spending a fortune to make the changes after build is complete

Delivered on time. Everyone we worked with was helpful and responsive. No major issues but a few workmanship misses. Generally satisfied.

response has been not at all good after closing is done...all open issues prior closing were not addressed and any service ticket logged has been ignored even after multiple reminders through email or in person. Pending works are not being addressed or paid attention to. if the post closing service as committed provided it would be really great. hope at least feedback like this will change the service provided.

The quality is good. Staff are helpful. And price is reasonable.

Location and floor plan were the draw for our Pulte home purchase. After we put money down on the lot we heard throughout the design process they are a production builder. That is for sure. From limited design selections if you do not want gray to the half bath fan that never shuts off to a light switch placed in the middle of a wall forcing you to stretch to turn on, thoughtful living was not executed. Overall we can walk through our home which is expensive and see details that do not match the price we paid.

I have purchased two houses with Pulte and they both faced the same issues: Project Managers are changed in the middle of the project. This creates a disconnect between builder and customer. There are issues that had to do with the qualify of the work that should have been in the first place: Walls not straight, corners with bumps, door frames not matching the height; this is like construction 101. I like to think that Pulte is like a Tesla: I like to have one but the quality department needs to improve.

I like the quality of the workmanship.

Our experience with the sales office and design center was very good. However, from the moment the building process began we discovered somethings were not the same as discussed in the sales office. We were not advised that outdoor kitchen pre-wire was an option, even though we requested it. We found no issues in the block and framing process when building our home, but when the wall went up it appeared that all hell had broke loose. We found almost every door in the house had a measurement issue, large gaps between doorframes and walls, builder had to use quarter round to correct the problem (recommended by the buyer) We had the worst experience with Pulte Builders, we felt there was no commitment to satisfy the buyer and we had to fight to get every in-correction corrected. Every peace of hardware in the house was wrong, the master bath tub wrong, the appliances were wrong, the crown molding wasn’t going to be installed until mentioned during our walk through, several internal doors were damaged, damaged tile flooring, pocket doors wasn’t functioning properly( still today) tub in upstairs bathroom doesn’t drain properly (still today), bathroom and kitchen cabinets not installed properly, rails were not properly stain(still today), caulking around baseboard instead of quarter round(still today), front door damaged(still today), pendants installed unevenly, and raised area at garage door retains water. These were things that were most noticeable and disturbing. ... More

Easy and hassle free experience

I am aware with anything manufactured/built, there will be some flaws. Pulte does a wonderful job of responding to issues when they are discovered. But some things were definite design flaws and poor craftsmanship. For instance, finding that a towel rod was only attached to the drywall and not anchored properly, the back door hitting the top of the building, and the poor paint job. Little things like these makes one wonder about the overall workmanship of the home and very thankful for the 1 year warranty for anything.

Staff we worked with were very professional and courteous. Things got corrected rather quickly.

All the closing issues were fixed as promised

Working with Keith, construction manager, made the full process easier. He communicated well through the full process.