Pulte Homes Reviews

No accountability for issues where the root cause was build quality or poor design. Prepare to spend a lot putting the house right

We had a smooth experience from start to finish with our new Pulte home. We’ve been in our home for two months and have had zero issues. Our construction manager was very communicative throughout the building and closing process, and addressed any issues immediately. We’re very happy with our new home.

We purchased a spec home and we love it. There are certain things we were unaware of that we may have learned had we engaged prior to breaking ground. Fortunately, most we can live with. One thing I highly recommend is not to put the microwave above a gas stove. When cooking with gas the microwave is too hot to the touch to use. Steve was great. Very knowledgeable, kind, considerate, professional, available, timely. Working with Steve, I felt he was striving to give me the best quality build in a home you could get. I understand what he deals with on a regular basis and not one problem was insurmountable for him. Christine was the best. I felt she always went above and beyond with all of our needs. She kept us so well informed with phone calls and text messages whenever she had the information we asked for. She was responsive on her days off, which exceeded our expectations by far. I feel that she may have handled things for us that were not up to her to remediate. She is definitely who you want on your team for an extremely important job, such as building and investing so much into something that is everything to us such as our home. ... More

Tim did a great job! He keep us updated weekly, if not daily.

Quality Assurance after the build was non-existent, many of the problems caught by me should have been caught during the final QA such a gas leak discovered by the gas company after I moved in, front door improperly cut around door lock, garage door that would not close, no HVAC supply in one of the upstairs bedroom closets, paint, plaster and grease all over most of the window frames, paint all over interior door hardware and switch and outlet plates. I really have no confidence in any of the inspections performed by Pulte.

Every step of the process was smooth until the closing process. Kyle the project manager was very helpful, prompt and friendly. I found the closing process a bit stressful as I was unaware that a date would be picked for the closing and then was absolutely non-negotiable. That caused a good deal of unnecessary stress. It ended up working out OK but not before a considerable amount of stress and worry.

If I purchase another pulte home. I'LL be sure to bring in my own lender

Regrettably, I must express my disappointment with my recent home purchase from Pulte Group. My experience has been frustrating and distressing due to multiple unfulfilled promises, and a lack of support from their customer care team. Upon buying my home, I was assured that any issues within the first year would be swiftly addressed. Unfortunately, this has not been the case. For anyone considering purchasing a home from Pulte Group, I urge you to reflect on my experiences. While purchasing a new home should be an exciting chapter, this ongoing dispute over the warranty has transformed it into a burden. I implore Pulte Group to address these issues for the sake of future homeowners. ... More

My sales consultant Zorinel was amazing. She was very responsive & helpful throughout the entire process. My experience was great due to hard work & diligence. I was also happy with the construction of the home. The site manager was thorough, his team did great work. My home also closed ahead of schedule!

The process was all easy and pretty straightforward. I would definitely recommend pulte to anyone

We had many issues throughout our process. We signed our contract prior to the rapid increase in interest rates. We enjoyed the customization options provided and going to the design center. However as we approached closing our appraisal came in well below the contracted price (over $100k). This had “never happened before” and they would work to make it right. Claims of multiple appraisals never came to fruition, lack of proper communication to us as well as internally were very surprising and disappointing. We obviously went with Pulte as the lender as that is how they bait and hook you into getting extra incentives. So the fact their lending team, sales team, and closing team seemed to have no way to communicate was shocking. They failed to rectify issues and almost led us to walk away from the deal. Our construction manager was top class and very attentive and quick to help and communicate their piece of the process so we were thankful for them. But the sales team, lending side, and closing side was a mess. We have built other homes before and never struggled like this, leading to the title of the review, “Surprisingly Disappointed.” ... More

The contractor, David, was very helpful and attentive to our needs.

Just make sure you get clarification on everything

Good buying experience, easy to work with from start to closing. Great customer service at the sales office! Knowledgeable in house lender! Friendly superintendent at walkthrough!

The commercial sales work is excellent but when you are already inside the constumer care response and the administration consortium service is non-existent. a real shame and absolute lack of social responsibility to be a development company for families

Overall experience was good. Quality of the house is good but the craftmanship is mediocre. There are things that would not be perfect and if you dont pay attention you would miss some of the important things that need to be fixed. Although they have good warranty.

I was impressed with how organized all the departments were at Pulte; from sales, mortgage, builders, designers and closers. Whenever I had a question, I knew who to reach out and they were able to assist right away. Everyone met their deadlines and provided updates throughout the entire process. I overall enjoyed our experience with Pulte and look forward to living in our forever home for a long time.

We have been living in our home for about a month. There were a few small things we needed repaired after we moved in, and they were taken care of right away. The company also followed up to make sure they were completed to our satisfaction. We’ve been very happy with our experience with Pulte Homes, and would definitely purchase another Pulte home in the future.

it was so nice of an experience to see the hospital step-by-step and the crew will call me text me pictures with the app. It was an excellent experience from talking about the purchase of the end so I got the keys. Thank you.

They deleted my original review because I used a fitting expletive to accurately describe this company, and I’m not going to retype it. The short version is that dishonest, scumbag practice pervaded the entire experience of purchasing from Pulte, and there are plenty of better builders to get a house from. Pulte’s people will outright lie to your face about costs and fees, so you’re blinded sided with thousands of dollars in surprise fees two days before the close date, when you can’t back out without losing the earnest payment. This company simply cannot be trusted.

THE ENTIRE PROCESS WAS MADE EASY FROM START TO CLOSING.

Very poor on most points. Ryan our sales manager was fantastic. Other than that poor.

The compartment for the fridge is smaller than standard size at 35 inches instead of 39 inches. Several of the home buyers have had to remove baseboard to make it fit. Pulte does not seem to care. The drywall taping and texture are horrible. You can see joints in the drywall and texture patterns vary throughout the house. Some texture looks like poorly done patches. Skilled trades are extinct these days. Other neighbors have it much worse.

We had a great experience with Pulte. Our house was build on schedule. We found them to be extremely communicative. We received weekly emails with pictures and detailed updates. Any time we had a question it was responded to promptly. Any time there were brief delays we were always kept updated. Any minor issues we had as we approached closing were addressed promptly. Our construction manager went above and beyond.

Quality, trustworthy, value for price, quick response over all good!