Pulte Homes Reviews

The ratings speak for themselves.

Love the new community, people, etc. However, small situations, which should be easily addressed often take months instead of hours to be resolved.

I moved in before three weeks and within three weeks I had issues to start with Garage door making noise , cabinets in kitchen were coming off from the holder ,big crack in the master suite counter top. Yesterday I turned my AC and it didnot work . AC tech has come and identified that there is a gas leak and AC won’t work unless they fix it. This means they need to cut open the entire home drywall to find out the location of leak and then re work . This is not definitely an exp a first time home buyer would expect. I would not recommend Pulte

Pulte stayed in contact throughout the homebuying process. The construction manager helped make some minor changes that made our house even better for us.

The process of purchasing a Pulte home was fairly easy. The process outlined in the Pulte videos was not followed at all. The walk final through went great, but the amount of re-work required is unacceptable. Pulte needs to do it right the first time.

Closets not durable, we’re not anchored well to the studs, had to put longer nails for durability

The sales advisors were great to work with and followed up in a timely manner. However, the construction manager while trying to be rude, came off passive aggressive and rude. He didn't like when I pointed things out that needed to be fixed. Apparently, I'm "one of the people" that pick at every little thing. Im purchasing this house and expect it to be turned over in a great manner. Highly recommend for buyers to not be pushed over, but be stern and persistent to have issues addressed in a timely manner.

They distract you from the big issues before closing. Then once you close everything has to go through warranty. Don’t close without a professional at your side

I did not like the bidding process to buying a home.

I’ve had excellent costumer service dealing with Travis and Drew. They have each addressed issues with the house and tried to find solutions. Mary Beth in sales was cheerful and informative. All in all, very good experience!

Having built several new custom homes in the past, I can say Pulte did a great job. Considering we built at the height of covid, they managed to keep our home somewhat on track. We were sent lots of pictures when we asked. I have always used a home inspector before the final walk thru and recommend using one. They always help find the things the untrained eye will miss. Hazel was great at closing time, making sure our punch out list was completed. We look forward to enjoying our new home for years!

Edward was a saving grace to us as homeowners. We are so thankful he was our last of 4 projects managers and really pushed to complete our home despite many challenges he faced. He is very conscientious and took time to see us every time we came to Santa Fe. Edward is very customer focused. He always acknowledges emails and texts you send…a very rare but important to us as buyers living out of state during our build. He follows promptly on lists we send him of outstanding items we saw when we visited every 3-4 weeks. Phone calls with questions were returned with answers. We would highly recommend him as a project manager. We definitely are glad Edward navigated us through and saved us during a very challenging build and made our completed home one that we are proud of. We give him an A+!! ... More

Totally recommendable!! excellent customer service from day one to finish.

The communication, the service quality and the final outcome really exceeded my expectations. The overall process was easy and seamless.

Construction manager takes copious notes when you first move I , then they never fix anything. Not one thing had been fixed from the pre-move in or post move-in 30-day period. Nothing. Period.

Great, builder. But I had issues with this sod but the builder put it on a weed killing project

The sales process was fantastic however the workmanship needs improvement as for the price it seems to have rushed work and the quality of trades are not to the standard I would expect for the price of home.

Promises made. Promises not kept

The finishing touches (delivering the home) could have gone another step in helping orient with home systems. Likewise, while we love the overall home, there are finishes (doors, lighting, fixtures, etc,) that could be of a higher quality.

My garaget the drywall isn’t squared off on the bottom , cracked concrete in the garage and called it to code , places where you can’t see aren’t painted

Mike had a concrete sealer applied to my garage floor the beginning of March without notifying me first. During my 3/10 blue tape walk through, the smile was very strong to the point I couldn't be in the garage. The celebration was on 3/23 that I didn't attend but my cousin that was there said it still smelled really strong. I moved in on 4/15. The smell was still very strong to the point that it was in the house and triggering my asthma. I opened a ticket with warranty to have it address. When I asked Mike to stop by, he said he was busy with walks so he couldn't. He never did reach out again. The smell should have been addressed before the celebration because at that point there shouldn't have been a smell. Very disappointing. ... More

Poor quality Very Bad experience with Pulte Home, if you decide to buy the house with Pulte Homes make sure before you close the house everything looks good and function properly and once you close the house no one cares, we are still waiting for the repairs over 2 months since we close the house. Poor Quality There is a lot of glue everywhere, wood part covered with the paint to cover the chips and chunks of concrete in the garage, bad finishings thru out the house, Pulte house also design houses so poorly, Windows are facing straight into to Neighbours house no privacy, We still can't reach out anyone no matter how many times we call or text, they take their sweet time to fix. I even hired cleaning company and paid them $300 to clean glue and some part of bathroom area they couldn't. Pulte builders are rushing to build houses. Polte should hire someone to inspect the house before they close ... More

When my wife and I decided to build a new home, we had lots of excitement and anticipation. Pulte made mention early on of celebration walk just before closing. Unfortunately, that final walk was anything but a celebration. In fact, it became a walk with the building manager to point out a ridiculously high number of details of poor building quality. There were so many details that it became a disheartening experience. I’ve lived in the house for over a month now. The house was supposed to be amazing and it’s mediocre at best. We’re still finding issues from electrical to HVAC to superficial imperfections like paints drips everywhere and missing caulking. Their warranty department leaves so much to be desired and it all comes from the same problem. As interest rates rose and demand for homes dropped, layoffs took place. Two building managers were laid off during the build process. It became obvious that the laborers who actually build the house had little to no supervision leading to a huge number of details that fall way short of expectations. I’m sure warranty administrators were also laid off and those who still have a job are overwhelmed. So like many other companies out there, Pulte put investors and profits so far ahead of having satisfied customers. This review may not ever reach those who can make a difference and nothing may change, but maybe someone will think twice before considering Pulte. I wish I would have. ... More

The house was completed but not fixed all some things which I have to tell them and it took me long time .

We built a Pulte home in 2007 and then just completed another recently(March, 2023) and the quality of work, project management, communication and value have dropped significantly. Pulte has put more focus on profits than the customer experience which is why we would not recommend buying a Pulte home in today's environment.