Pulte Homes Reviews

I have had a great experience with Pulte homes in the Marwood Community. The construction manager and warranty departments have been extremely accommodating and gone out of their way to fix any issues with my new build.

The experience was great until the end. Last few items on the punch list are taking forever — drawer in master bathroom and incorrectly placed downspout in the front.

We had a great experience buying our Pulte home. Construction was almost done when we found our home and fell in love. Chance made the home buying process so easy and our construction manager Brandon did everything in his power to allow us as much customization as possible during those last stages. Both were (still are) available long after closing day to help us with any issues that have come up since!

The process with mortgage broker was difficult for me, but I understood why took so long to be approved. Everybody worked with a higher standard of attendance and care with me.

our experience buying this home is mixed. the sales person , mary beth, was very good and responsive. the loan officer, Dave, at Pulte mortgage was very responsive but when handed off to the followup person, Kim, the experience went downhill. all our closing costs were supposed to be paid but since Kim and our insurance person were at loggerheads, we paid our homeowners insurance and she refused to reimburse us. Closing was uneventful. After we moved in the project manager, Travis, was wonderful trying to get issues fixed for us. The problem lies with the quality of the subcontractors. Pulte evidently can't find good ones. Numerous tiles in the home are chipped and they can't locate the exact same size for replacements. After 5 weeks we're still hoping they can find it. The painters are the worst. Paint on the grout, the caulking looks like a 5 year did it. having to redo caulking and scrape and sand baseboards because they are so rough they can't be cleaned. I would still recommend Pulte. I think the subcontractor issue isn't limited to Pulte. Just be prepared to have to have some issues addressed after you move in. ... More

Our construction manager Reno was great. He was the only one that kept us updated. He made a list of what we requested to fix and he not only fixed them but confirmed if it was to our liking. He went above and beyond to make our home perfect for us.

It was a good experience,especially since we were building during and after hurricane Ian

Everything happened as expected and the selling agent and project manager worked diligently to assure effective communications. Great outcome.

Great Experiene with the service.

Pulte is family. They pride themselves on making sure you are a little sis or brother. Taking care of every need even if that means finding answers to any question in this entire process. We love Pulte. Pulte for Life!

Pulte's pre-move in person really listened to all of your concerns. He was courteous & respectful of your thoughts. During the next week most of the items were repaired in a workmanlike manner. A few items remained but he kept on the task until all items were completed. He promptly followed up. Communication by texts worked well as he always responded in a timely manner. This man is truly professional & a pleasure to work with!

Buying experience with Pulte at their Valdrige location in Las Vegas was great. Angela and Danielle were great to work with, highly recommend them!

From purchasing, selection, building and closing the Pulte people did an outstanding job. Keep it going, customer service goes all the way these days.

Terrific person. Very responsive, and always has the correct information.

Sales agent and construction manager addressed all are concerns quickly and to our satisfaction.

What started in May of 2022 as an exciting dream to come true, became a lingering nightmare in May of this year, the very same day of closing. Workmanship, materials, and building management’s response have been the main drivers of our horrible experience. A few days before closing, we did a “Walk-through” with the construction manager and the customer/warranty manager. We found several issues that ranged from electrical outlets lids to broken kitchen cabinets, bathtub drains, and several others. Right after closing, the construction manager met us at the house to go over the findings and the majority of them had been addressed, but we walked the house again, and we found more problems. When I addressed them with this manager, his reply to me was:” I too can walk thru this place and find 18 more things that are wrong, THIS IS CONSTRUCTION, NOT PERFECTION”..Sounds like an ideal motto for a house builder. After six weeks, and many follow up calls issues are being addressed, and more defects are popping out, but the uphill dissatisfaction battle continues, and hopefully will end prior to year end. On a positive note Yvo, our sales person has done an outstanding job, and has gone above and beyond his duties by helping us in communicating with Pulte personnel. Theresa and Vanessa from PGP also helped us make the closing process successful. ... More

We love the design and structure of our house. Unfortunately, the finish quality leaves a lot to be desired. Pulte pushed us to close, but when we moved in the house was not complete, and there were many issues. We initially had a list of 20 items that had to be either completed or fixed. Stupid things that should have been caught, like the hole in the ceiling above the front door where a light should be, another huge opening in the garage ceiling because they did not give us an attic access cover, no power to the dishwasher, no water line to the fridge, a crooked window that won't open properly, stucco and paint all over the roof shingles from overspray and on and on. We continue to find new things every few days. No pride in workmanship. I would be embarrassed as a tradesman. They are responsive and working to get things repaired, but everything has to be scheduled weeks out now. Horribly sloppy workmanship. They create a mess and then just leave it for us to catch. Quality control is out the window. We moved from out of state, so we could not be around to catch everything. Our "final" walkthrough was rushed, and even the things they pointed out did not get done before closing or us moving in. Do not close until you do a thorough and complete inspection. ... More

We had many points of contact with Pulte. Our salesman helped us select the perfect lot and model for our needs. The design center experience allowed us to customize our new home with unlimited choices for upgrades. The project managers Blake and Fabio are true professionals that know how to deliver customer service. Yes there were delays and issues, but they kept us informed and did everything they could to deliver a quality house. We also have been impressed with follow up on the customer service requests to fix those small things. Dan scheduled all the trades that needed to come back in a very timely manner for the minor repairs. Closing through Pulte was also easy. I was a bit nervous about buying a home from a mega builder and thought are we going to regret not going with a builder like Toll Brothers? I can say we are totally happy with Pulte and the house they delivered. One last thank you to Steven, he also was a big help. ... More

Everyone I worked with, starting with the sales representative to the title company closer, was informative, polite and experienced. The construction manager kept me up to date weekly and answered all my questions promptly.

Initial delay in the lot being released resulted in a 100% increase in the price for that lot. Disclosures of requested information was incorrect; we purchased the home and lot “virtually” due to the pandemic. This service was offered to us however the Builder (or builder representative) was not prepared to handle that as inquiries that we made were incorrectly answered. We did not realize this until after the closing when the obtrusive noise from a “commercial chiller station” was evident (not only outside but INSIDE the home as well). We inquired of this prior to the agreement being signed and were given misinformation. The “Pre-signing” walkthrough was done in a rushed manner and when we asked for items to be addressed we were told to go through the “After sales Construction Manager” (Angel); we (and this house) were not given the service or attention to detail that we should have been given. Multiple turnovers of Construction Managers for the build of our home resulted in copious amounts of oversights. For example: we were never given a “pre dry wall walkthrough”, incorrect color grout throughout the entire house, incorrect kitchen island cabinet installed, unfinished walls in “high” areas that we may not have noticed except for the fact that we utilized a ladder (by unfinished I mean missing Sheetrock, thus holes in our walls), kitchen backsplash tile was not installed prior to our walkthrough and was installed only after we mentioned that it was missing, the lanai frame, screens and door installed crooked and misaligned as if the installer had no experience, the lanai door appears to be a castaway as it does not fit and is missing parts, finish paint over the stucco (outside) was never completed and then covered up with mulch, clothes dryer vent not installed, dishwasher not working, electrical circuits “trip” constantly, trim work left uneven and unfinished (again resulting in holes in the walls in those area), paint on walls and trim work left with large “clumps” of residue visible, multiple sheet rock screws visible, dead bugs in the light casing in the garage, inside doors installed crooked and misaligned, outside door requires forced pressure for the lock to engage and conversely necessitates a forceful “tug” to unlock from the outside, 95% of door jamb plates are too large for the cut out that was made (ridiculously sloppy looking), multiple scratched windows, unfinished shower drains, uneven tile work in bathroom showers, uneven and unfinished tile work in kitchen and bathrooms, scratched hardware, incorrectly installed cabinets, inconsistent landscaping as compared to the immediate neighboring home (which is also a new build, same timing as ours). Unfortunately this is only a partial list of items that are to be dealt with. Despite this list the Customer Service Construction Manager (Angel) that we are now working with is trying to make this right for us. Although we are constantly reminded that his work load is large and contractors are busy. Our question is “How could Pulte stand behind the work and close on this house in the condition that it is in”? It is dishonest, disgraceful and lacking integrity. We were cheated out of the experience that we deserved and were expecting. ... More

From purchase to close the Pulte staff has been pretty great overall. I would say 95% of the process was relatively painless. The mortgage center was another story but we did not finance through Pulte (which is probably why). Cody the construction supervisor has been great and responsive to our questions and concerns. We appreciate the company’s willingness to make things right when quality has suffered to a degree. We are still waiting on a handful of things to get addressed so currently those matters are up in the air. We will see how that comes along here in the near future, hopefully. Overall, great job Pulte! ... More

I had great pleasure working with Anthony and he was really good in providing all the small details during the construction process.

Great home and customer service

I GOT THIS HOME ON 5/25/23, AT THAT TIME THEY TOLD ME THEY ARE GOING TO LEAVRL THE LANE AROUND THE HOME IN 2-3 WEEKS, IT'S ALMOST 5 WEEKS NOTHING DONE.

Pulte Homes were very responsive to our needs and flexible with our schedule. They went above and beyond in providing information and photos of the home, answering all of our questions in detail and showing the features of the home.